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We have not yet been able to reach this customer, but remain optimistic that we will have the chance to address their concerns. We have left our contact information in a message to the customer, and will provide any updates to the Revdex.com as they are available.

We have made multiple attempts to reach this customer regarding their concerns but were unable to make contact. We have left voice messages that include the best method of contact to discuss this complaint, and should we have the opportunity to speak with this customer we will provide updates as...

they are available.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. At this time a settlement was reached, a refund was provided, and the customer's account has been cancelled in full per their request. We would like to apologize once again for any...

confusion and/or frustration that occurred as a result of this situation and wish the customer and their company all the best moving forward.

As a courtesy to this customer and in addition to the refund that has already been provided, we have issued a check to cover the NSF fees applied to the customer's bank account as a result of this situation. We trust that this resolves this matter in it's entirety and wish the customer all the best moving forward.

Our customer service department has been in touch with this customer multiple times to explain our credit system in regards to leads that are generated to their account. Over the course of these conversations that department has clarified our policies, provided a significant amount of credit to the...

customer's account, and have advised them of how best to see success with our service. As these steps had been taken prior to receiving this complaint along with the detailed explanations of our services that have already been provided we are considering this matter closed.

Prior to receiving this complaint, our customer service department was able to speak with this customer and address their concerns.The main topic of conversation was relating to control of the customer's lead generation as a part of their membership, as well as our credit system for those leads. We...

were able to discuss how to control the timing and amount of the leads they receive to their account, as well as provide some credits for leads that met the requisite guidelines. Their settings were adjusted, and at this time the customer remains an active member of our network.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. As long as they don't solicit me any further. 
Sincerely,
[redacted]

We were able to reach this customer and have addressed this complaint. We discussed the nature of our service, the points of confusion regarding billing, and aspects of our credit policy for which there had been concerns. At this time, we have cancelled the customer's membership per their request,...

have reached a settlement regarding their bill, and have parted ways on amicable terms.

Since receiving the customer's rejection to our initial response, we have continued our attempts to contact this customer though both email and phone calls without success. We remain hopeful that this customer will make contact with us via the channels provided to them so that we may bring an amicable resolution to this complaint, but at this time we are forced to consider this matter closed due to lack of response. Records of our attempts to contact this customer in pursuit of the above are available upon request.

Since this complaint was submitted, our customer service department has spoken to this customer on multiple occasions and explained our credit policy as relevant to their concerns. We have since credited the customer's account for the full amount requested, we have apologized for inconvenience this...

has caused, and we look forward to continuing our relationship with the customer.

As stated by this customer in their complaint, the account in question was in fact cancelled within 72 hours and their refund ticket was submitted as requested. While we apologize for the delay in receiving their funds, we have since expedited the refund ticket in order to assure that the funds are...

reflected on the customer's credit card statement as soon as possible. As this process is already underway and there is no further action to be taken we are considering this matter as closed.

Initial Business Response /* (1000, 5, 2015/08/18) */
We have discussed this customer's concerns with them and have reached a mutually beneficial solution. In light of the customer's medical situation, we have wiped the balance that was associated with their account and made sure that they will not...

be sent any leads until they are able to work again.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The reassurance that my account has been wiped and a suitable apology was received. Thank you Revdex.com.

Initial Business Response /* (1000, 5, 2015/11/25) */
We have spoken with this customer and have successfully addressed their concerns.
We found that there was a fundamental misunderstanding as to the nature of our service. As such, we were able to reach a settlement and have parted ways on...

amicable terms.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We have been in touch with this customer and were able to resolve the concerns as listed in this complaint. A settlement was reached, their account has been cancelled as requested, and we have since parted ways on friendly terms.

We have made multiple attempts to reach this customer to discuss this complaint but have not yet been successful. We still look forward to making contact and bringing this complaint to an amicable resolution.

Though we were not able to reach this customer after repeated attempts, we have left a message and sent an email explaining that we will be providing the disputed amount to them in light of the findings of our investigation into their concerns. We found that during the process of validating a credit...

request submitted by the customer, their membership was renewed, and that the customer had desired to base his decision on whether or not to continue their membership based on the findings of the credit review. Because the process was not completed prior to renewal, the customer decided to cancel. At this time the disputed amount is being processed and the account has been cancelled in full per their original request.

While we were not able to discuss this customer's concerns over the phone, we were able to exchange our point of views over email and have reached a resolution. Although our records supported a different course of events than described in this complaint, we were able to agree to a settlement with...

the customer that resulted in the cancellation of their account on a favorable status and look forward to the prospect of working with this customer again in the future.

As a result of this customer's prior complaint to the Revdex.com regarding their account with us, they had agreed remain on our directory and that their leads would remain off until the spring of this year. The balance in question was the result of those leads being automatically turned back on, but prior...

to our office receiving this complaint the charges for those leads had been credited, and there is no further balance associated with this account. At this time we have cancelled the account in full, and there will be no further charges or communications from our office.

While we were able to reach this customer, it was only very briefly and were not able to fully address their concerns. However, our own investigation into the situation lead us to find that there does appear to have been a miscommunication regarding our billing process, and the customer attempted to...

cancel very early in their membership with us. In light of this, we have decided amend the balance associated with their account and have cancelled it in full. We have sent an email to the customer explaining this, and though we have not heard back, we trust that this will be an amicable resolution to this complaint.

We have made multiple attempts to reach this customer but have not yet been successful in contacting them. We still hope to have the opportunity to discuss this customer's concerns with them and will provide any updates when available.