HomeAdvisor

Prior to receiving this complaint, our customer service department was able to bring the concerns listed in this complaint to an amicable resolutionWe were able to reach a settlement regarding the annual renewal of this customer's membership and have since cancelled their account per their
request

Prior to receiving this complaint, our customer service department was able to address and resolve the issue that this customer experienced regarding the renewal of their annual membershipAt this time the account has been cancelled in full per the customer's request with no outstanding balance

Initial Business Response /* (1000, 5, 2015/11/20) */
In an effort to resolve their concerns, we have reached a settlement with this customer and have parted ways on amicable terms
Complaint Response Date bumped because: Holiday

After holding a thorough conversation regarding this customer's concerns, we were able to identify the point of confusion regarding the terms of our service and were able to reach a resolutionAt this time the customer's account has been cancelled as requested with no further balance and we were
able to part ways on amicable terms

The incident described in this complaint occurred over a year ago, and at that time the situation was addressed through our Problem Resolution process that covers any disputes that may occur between a homeowner and service providerDuring that process, we were able to speak with both this
complainant and the contractor in question but were not able to mediate an amicable settlement or agreement between the two partiesAs such, we advised this complainant that should they have further concerns regarding the situation that it would be advisable for them to pursue the contractor through small claims court, local authorities, or other relevant agenciesOur company does not have the authority to force any contractor into any sort of settlement with the parties that hired them.At the time of the original dispute, we also published the review provided to us by this consumer, included in this complaint, that details their experience with the contractor in questionBy publishing both reviews we receive about contractors in our network, both positive and negative, we are ensuring that any potential customers are fully informed of past experiences from other homeowners prior to making their decision to hireAt this time we consider the the matter closed in regards to our company's involvement, but would again encourage the complainant to bring their concerns to the above mentioned agencies should they require further action

Hello, I am trying to log onto the Revdex.com Cunsumer web page but its not leting meNot sure if I have access to it or not, but I had filed a complaint on 4/ID number ***Home Advisor had called me and said they will refund me my moneyIm not sure how to close this disputePlease let me know if you can do this or guide me through the log inThank you very much, *** ***

We have been in touch with this consumer regarding the concern listed in this complaint and were able to confirm all relevant contact information relating to this consumer's companyWe have placed that information on our Do Not Call list to prevent any further contact in the future and apologized
for any inconvenience that was experienced as a result of the unwanted contact from our company

As our records can confirm, our office made multiple attempts to reach this customer and left a message each time with no return correspondenceWhile there were also communications prior to this complaint, at this time no successful contact has been made as a direct result of itWe will continue our efforts to reach this customer and still look forward to resolving this situation on amicable terms

Complaint: ***
We are rejecting this response because: The resolution offered by the business is not a fair offer based on our complaint We have attempted to contact the business for further negotiation, however, no communication has been received from the business on this matter We are also finding the company to be negligent as there have been numerous attempts and requests to close the account - as of this response the account remains open Given good-faith efforts to negotiate further, we continue to reject the initial offer made by the business and deem the offer as unsatisfactory We do not consider the matter closed and are available to further negotiate should the business so choose.Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/17) */
We were able to reach this customer and have reached a resolution to this complaint
We found that there was some confusion regarding billing for our quarterly membership as it applied to billing disputes filed by this customerIn order to
part ways on amicable terms, we have agreed to amend the balance on the account and have cancelled the membership in full to avoid any future concerns
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
*** *** from Home Advisor called me, and resolved this complaint completely, and to my satisfactionI would like to retract/close or mark this complaint resolved please
thank you
*** ***

I misunderstood and clicked the wrong responce ive tried to contact home advisor on several occasions and the issue is still not resolved I would like the Revdex.com to continue in this manner

Initial Business Response /* (1000, 5, 2015/08/14) */
We have contacted this customer and addressed their concerns
We discovered that there were issues regarding the coverage area set on this account, which resulted in leads being sent for jobs farther away than the customer was willing to
travelIn light of this, we have provided a refund to the customer and cancelled their account in full

In speaking with this customer and investigating their account history, we found that there had been some confusion regarding the outstanding balance associated with the customer's previous accountThere appears to have been a break down in communications, and while the customer had continued to
receive leads they had not been aware of themAs a result, we were able to reach a settlement that amended the balance in question, and at this time we are pleased to count this customer as a valued member of our network

We were able to reach this customer and have addressed their concernsWe found that there had been some confusion regarding the control of lead flow as a part of our membership, as well as the coverage area from which the leads were being generatedAs a result, we were able to amend the balance
that was associated with the customers account and have parted ways on friendly terms

We have been in touch with this customer and were able to successfully address their concerns We found that there were some concerns regarding our crediting policy, as well as some fees that were processed that the customer had been unaware ofIn order to part ways on amicable terms, we were
able to reach a settlement with this customer and have cancelled their account in full

We have been in touch with this customer and were able to discuss their concernsWe were able to clarify certain aspects of our service for which there had been misunderstandings, as well provide advice on how best to maximize results and efficiency for utilizing the leads provided by our service
Though at this time we have parted ways, we do look forward to the possibility of working with this customer again in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

After reviewing our records, we were able to determine that this customer had made their initial request to cancel their account within the allowable time frame for a full refund of our membership feeAs such, we have informed the customer that their balance has been cleared from their prior
account, that the account has been cancelled in full, and we have since parted ways on friendly terms

Initial Business Response /* (1000, 5, 2015/11/09) */
Prior to receiving this complaint, the majority of this customer's charges had been refunded due to a miscommunication regarding a fundamental aspect of our serviceIn order to part ways on friendly terms, we have refunded the remainder of what
this customer spent during their membership with us
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
Thank you
This matter is resolvedThanks

We have made multiple attempts to reach this customer through both phone and email but have not yet been able to contact them regarding this complaintThe direct contact information of the party handling their concerns has been provided to them, and we will remain hopeful that we will be able to
resolve this complaint on amicable terms