HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They refunded my money and took care of all of my concerns regarding my issue
Sincerely,
*** ***

We have been in touch with this customer and are currently in the process of bringing a full resolution to this complaintWe were quickly able to clarify that we are in fact an accredited business with the Revdex.com, and while our sales representative was mistaken regarding our ability to directly
transfer Revdex.com ratings over to the customer's profile with our service, we have offered solutions regarding their ratings and reviews concernsWe have at this time already reached out to the customer to request the contact information for their previous client's that would like to provide reviews for their company on our site, and will continue to work with the customer to make sure that their needs are met

We have not yet been able to make contact with this customer to discuss their concerns as listed in this complaintThe best contact method for reaching the party handling their complaint has been provided in multiple voice messages, and we remain optimistic that we will be able to reach this
customer and bring their concerns to an amicable resolution

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns, the issues they experienced, and solutions that would serve them in moving forwardA settlement was reached regarding their outstanding balance, and we are pleased that the customer
remains an active and valued member of our network

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for the confusion surrounding our credit process, a settlement was reached, and we have scheduled a follow up call to ensure that their account settings are conducive to finding
success with our serviceAt this time the customer remains a valued and active member of our network and we look forward to a successful relationship with their company moving forward

We were able to reach this customer and have resolved their concerns
We found that this customer did in fact make a reasonable effort to reach our office in order to cancel very early on into their membershipWhile we are not able to confirm that they made a request inside of the required hours after signing up, we do have evidence that this may have occurred, as well as documentation showing efforts this customer made several days laterIn order to part ways with this customer on amicable terms, we have provided a refund for their membership fee and have cancelled their account

In discussing this customer's concerns with them, we were able to determine that there had been misunderstandings surrounding several key elements of our service, specifically in regards to the lead generation aspect of our membership and the billing for one of our supplemental productsWe were
able to have a productive conversation with this customer that culminated in a settlement regarding their outstanding balance, the cancellation of their membership per their request, and we have at this time parted ways with the customer on friendly terms

Complaint: ***
I am rejecting this response because:This is a LIEI not only provided a phone number ***, Home Advisor NEVER emailed me per their "Consumer Verified Response" processFuthermore, I emailed them, TWICE, to get the status of the review and Home Advisor NEVER responded As of Today, June 30, I went to their web site and they finally accepted the review, only after I contacted Revdex.comLet's see if they keep it up/visible.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/12/18) */
We have been in touch with this customer and have addressed their concerns
We found that there were several issues that lead to this complaint, most importantly in regards to the lead generation aspect of membership with our serviceIn
order to part ways on amicable terms, we have reached a settlement with the customer and have halted any further collections activity
Initial Consumer Rebuttal /* (2000, 11, 2016/01/04) */
Hello and thank you again for taken care of me
The HomeAdvisor Inc resolved the problem to my satisfaction
Just to let you know how awsome you guys are
And happy new year

We have made multiple attempts to reach this customer but have not yet been able to contact them regarding this complaintWe have provided the direct contact information of the person handling this concern in multiple voicemails and will remain optimistic that we will have the opportunity to
resolve this complaint on amicable terms

Although we have not been in direct contact with this customer since their complaint was filed, we do have information to provide regarding the customer's concernsUpon receiving the complaint, we reviewed the customer's account and found that while their refund ticket had been filed that it had
not been processedThe refund was then processed and finalized that same day, and the customer should have already received the funds in questionAdditionally, their account has been cancelled in full and there will be no future charges made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As of today, Homeadvisor has refunded our money and we have settled our dispute. Thank you for your assistance in this matter - it was greatly appreciated and is what cause Homeadvisor to finally issue a refund. Thanks again!
Sincerely,
*** ***

Prior to receiving this complaint our customer service department was able to reach out to this customer, discuss our service, and address their concernsAt this time their account settings have been adjusted and the customer remains an active and valued member of our network

Initial Business Response /* (1000, 5, 2015/09/15) */
Prior to receiving this complaint, there were several credits provided to this customer in order to resolve their concerns
We reached out to confirm with the customer that their issue had been addressed, and they informed us that the matter
had in fact already been resolved to their satisfaction

We have been
in touch with this customer and were able to address their concerns.We found that there were discrepancies concerning our refund policies, especially in relation to the window for which a refund is available for annual membershipIn speaking with this customer and reviewing our records, we were able to determine that the customer made a good faith effort to cancel within what they understood to be the allowable time frame, and as a result we were able to amend the outstanding balance associated with their accountAt this time we have cancelled the customer's membership per their request with no further monies owed

Per this customer's request included in their complaint, we have not contacted them further regarding this matter but do have information to provide.The communications they had been receiving were in regards to a balance that resulted from a charge dispute made with the customer's bank, not new
charges that were applied by our companyIn the effort of resolving this complaint, we have since wiped that balance, cancelled the customer's account, and can assure them that there will be no new charges or future communications from companyWe wish this customer all the best moving forward and thank them for their time with our service

We have been in touch with this customer and were able to address and resolve their concernsWe have apologized for any misunderstandings regarding our renewal policy for annual membership, discussed their experience as a whole, and although we have at this time parted ways, we did so on friendly
terms and look forward to the possibility of doing business with this customer again in the future

Since our original response we have been able to reach this customer and have addressed their concernsWe found that
there were in fact several issues regarding this customer's account, the largest concern being in regards to the type of leads being providedOn multiple occasions, we found that while homeowners had entered their requests under the correct category for this customer's business, the job description provided by the homeowner in those leads detailed tasks that the customer's company does not performAs a result, we were able to reach a settlement with customer and have since ended our professional relationship

Initial Business Response /* (1000, 5, 2015/06/25) */
We have discussed the situation with this consumer, and we are currently looking in to any possible reasons that contractors or anyone else not affiliated with our service have obtained her informationWe take our security very seriously, and
though we have no known breaches in our company's history, we will continue to investigate this matter
In the mean time, we have made sure that any accounts associated with this homeowner have been marked as do not call, and will not receive anything further from our side of things
Initial Consumer Rebuttal /* (2000, 7, 2015/07/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Although the account holder with our service is a party other than this complainant, we were able to contact the account holder and were able to resolve their concerns. At this time a settlement has been reached, their account cancelled as requested, and we have since parted ways with the
customer on friendly terms