HomeAdvisor

We have not yet been able to reach this customer regarding their complaint and have therefor not been able to address their concerns. We will continue to reach out and remain optimistic that we will be able to bring this account to an amicable resolution.

We have not been in touch with this consumer regarding their concerns, but we do have information to provide. We are at this time unable to substantiate any of the claims made in this complaint, and would like to firmly state that we do not register any ads with any third party advertiser that would...

directly subvert any independent business' advertising efforts. While we do run SEO ads that will appear on results for many searches that include generic terms such as "roofing" nationwide, it is not and will never be our practice to use a specific company's name as a means to advertise our own service.

Prior to receiving this complaint, our customer service department had been in touch with this customer and provided the refund as requested. At this time the customer's account has been cancelled per their request, and if it has not arrived already, the funds in question will be reflected on the...

customer's credit card statement very soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just want to say thank you all their for the Revdex.com being there for the American public to be able to get business issues resolved. I want to say that Home Advisor Pro after reading the complaint that I summit ed to you all there, that they have reached out to me, and they have given me a total refund on everything that I paid out to them. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

While we have been in touch with this customer and were able to have a discussion regarding their concerns, we were not able to reach an agreeable settlement and/or resolution to this complaint. Based on our records, account notes, and conversations with the customer, we made what we feel to be a...

very reasonable if not generous offer to resolve this complaint. While the customer rejected our offer in favor of seeking legal counsel, we have advised them that our offer will remain on the table should they choose to reconsider, and have encouraged them to review the terms and conditions to which they agreed upon joining our service.

We were able to reach this customer and have addressed their concerns regarding their account.We found that there had been a misunderstanding regarding the program that the customer was enrolled in, and clarifications regarding our credit policies for those leads were made as well. We were able to...

agree that in order to best serve the customer's business needs that we would discontinue the lead generating aspects of our service, but keep their listing in our directory as active. We were able to reach a settlement regarding their billing, and at this time the customer remains a valued member of our network.

As mentioned by this customer, a credit was already applied to their account to account for the lead generation issue at hand prior to our office receiving this complaint. Additionally, further credit has been applied to the account so that the future equivalent of the leads charged will come at no...

cost to the customer, and we are at this time considering this matter closed.

While we had been in touch with this customer and were able to resolve their concerns, the issue has resurfaced as it relates to some confusion regarding the refund that was issued and a charge dispute filed with the customers bank. We have reached out to the consumer via email and trust that we...

will be able to fully resolve this additional concern quickly and efficiently.

We would like to reiterate our previous response, particularly in regards to the fact that this customer refused the option provided to them of continuing their advertising in our directories for the remainder of their yearly subscription, and that we were instead instructed to remove the listings and cancel the account in full. The customer was not only informed of our refund policy at that time, but also agreed to our terms and conditions outlining that policy via our VoiceLog at the time of their original sign up. Given the options provided to this customer, our clearly defined and explained policies regarding these concerns, as well as the length of time this customer was actively involved with their account, we are deferring to our previous statement of considering this matter closed.

Upon review of this customer's account we have determined that there was a good faith effort to cancel their account within what they understood to be the allowable time frame in which to receive a refund. We would like to apologize for any confusion and/or frustration that resulted from the...

customer's time with our service, and would like to use this opportunity to inform them that their requested resolution has been provided. At this time the customer's account has been cancelled in full per their request, a refund for their membership fee has been processed, and those funds should be reflected on their credit card statement within the next 10-15 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The last manager I spoke with was very helpful and understood the issue.  He resolved things quickly and professionally.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,  [redacted] 
[redacted]

We were able to reach this customer and have addressed their concerns. We found that there was a misunderstanding regarding our policy that automatically renews membership with our service after the original term has come to an end. We also found that this customer did in fact notify us in a...

reasonable amount of time after being charged for their new membership, and have therefor adjusted their account accordingly. At this time their account with us has been closed and we have parted ways on amicable terms.

We have been in touch with this customer regarding their concerns and were able to hold a productive conversation in which an amicable resolution was reached. We have apologized for the frustration that resulted from this situation, a refund was provided, and we have since cancelled the customer's...

account in full per their request.

We have not yet been able to reach this customer to address their concerns, but will be continuing our efforts to make contact and bring this complaint to an amicable resolution.

Our company is, always has been, and will continue to be in full compliance with the guidelines and laws set at a state level for licensing and/or certifications required for members of our network to perform tasks in their respective trades. We have referred this customer to our company's terms and...

conditions, which are available on our homepage, for any further clarification they may require regarding adherence to these guidelines. At this time we have informed this customer that any further questions or concerns they may have will need to be directed to our legal department.

Prior to receiving this complaint, our records indicate that there had been communication with this customer in the middle of last month that resulted in our customer service department wiping the customer's outstanding balance and cancelling their account in full. As emphasized in this complaint,...

our records also show multiple requests that the customer not be contacted by our offices. In light of these requests, at this time we have not reached out to the customer to discuss their concerns but would invite them to contact us should they reconsider they're willingness to discuss their situation. The relevant department for this complaint can be reached at [redacted], and any communications to that address will be responded to by a party ready and willing to address their concerns.

We have not reached out to this consumer as their complaint is in regards to unwanted contact, but we do have information to provide. In order to receive communications from local service professionals through either our app or website, consumers must first complete and submit their service request...

and agree to the terms and conditions thereof. While we apologize for any confusion that may have resulted through the use of our app, we can assure both this consumer as well as the general public that any contact information provided to our service is not passed along to service professionals without the expressed consent of the consumer that provided it. To avoid any further unwanted contact to this consumer, we have at this time placed their information on our "Do Not Call" list.