HomeAdvisor

After speaking with this customer, we were able to verify that there had been some concerns regarding the lead generation aspect of our service. There had been some instances where leads were being provided during a time when the customer was not able to properly address them, and as a result we...

were able to provide credit to their account in order to resolve this complaint. At this time we have agreed upon a different program that will better suit the customer's business needs, and we are pleased that they will remain an active member of our network.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:  The company's response is part of the original complaint and refused to give me a full refund. I still have not received a refund and its been over a month. The representative needs to address the issues I submitted and read my Revdex.com complaint again.
Sincerely,
[redacted]

We have been in touch with this customer and were able to address their concerns. We found that this complaint stemmed from discrepancies in the customer's understanding of the program in which they were enrolled against the actual terms of their membership, specifically in regards to billing structure for lead generation. During our conversation we were able to discuss alternative programs that were more in line with their understanding and expectations of our service, as well as negotiate a settlement regarding their concerns. At this time the customer's account has been cancelled per their request with no further balance owed, and we have parted ways on friendly terms. We look forward to the possibility of working with them again under membership settings that would be more beneficial to their business model.

We have been in touch with this customer and were able to address their concerns. We were able to confirm that there were several leads billed to this customer's account that were for tasks not performed by their company, and given that such leads are defined as invalid by our credit policy, we were...

able to quickly reach an agreeable resolution. At this time the customer remains a member of our network.

Per our normal Problem Resolution process, we have made multiple attempts to reach this consumer by phone but have not yet been successful in that pursuit. The direct contact information for the party handling this concern has been provided to the consumer, and we remain optimistic that we will be...

able to bring this consumer's concerns to an amicable resolution.

Although our records indicate that a significant amount of credit had been applied to this customer's account over the life of their membership, we have provided the resolution as requested.At this time there is no further balance owed, the account has been cancelled in full, and we are at this time...

considering the matter closed.

Complaint: [redacted]
I am rejecting this response because:
A refund can not be processed if the bank account has been closed,so when the payment you made bounce back,please send a cheque.Thank you.
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to address and resolve this customer's concerns. We were able to amend the balance in question and have since parted ways on amicable terms.

Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as action is completed by them as stated in their most recent response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/20) */
Prior to any action being taken as a result of this complaint, a customer service representative made contact with this customer. That representative clarified the nature of our service with the customer and provided them four free leads as a...

resolution for any misunderstandings.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In reviewing our records we were quickly able to determine that there had been an error in the billing process that resulted in this customer's membership never being properly billed or set up. This in turn resulted in an outstanding balance for failed payment and having the account placed on "hold"...

very early into the life of the account. We have been in touch with this customer to apologize for this situation, have cleared the balance that was associated with their account, and have since parted ways on amicable terms.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chad [redacted]

While we were not able to reach this customer to discuss their concerns, we do have information to provide.In reviewing our records, we were able to determine that the customer did let us know of their intention to cancel very early on in their membership due to aspects of our service that were not...

in line with their needs. At this time, we have amended the balance on their account to reflect no further balance owed and have cancelled the account in full per their request.

We stand by our original response to this complaint, and as stated in that response credit has already been applied to the customer's account in order to address the concerns in this complaint. We will not be adding further credit towards the six free months of membership that this customer is requesting, but should the customer so choose we will gladly offer a refund of the current negative balance on their account and cancel their membership in full to avoid any future charges. Otherwise, we are at this time considering this matter closed.

Initial Business Response /* (1000, 7, 2015/11/09) */
Prior to receiving this complaint, this customer appears to have had their concerns resolved by our Customer Service Department.
Though we have not made additional contact, our notes show that the customer has been refunded, their account...

has been cancelled, and we have parted ways on amicable terms.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/11) */
I just went online and searched my name/company name through Home Advisor. After writing my complaint to the Revdex.com, Home Advisor must have been notified, they put their computer gurus to work and changed my profile/advertising page from my personal name to my company name.
Because they were notified of my complaint, they are trying to cover themselves by making a change to what I had asked from the beginning.
Rather than admitting their faults, they try to fix their wrong by changing something they said could not be done because of licensing regulations, a complaint to Revdex.com sure changed all the guidelines and regulations they are supposed to follow.

Complaint: [redacted]
I am rejecting this response because it is simply untrue.  I reversed charges with my bank for a bulk amount of the fraudulent charges and that is the only reason that I have received any of my illegally stolen money back.  Then, Home Advisor did credit my bank account $630.25 and I was very impressed only to see the very next day that the money had been re-taken from my account.  I have called several times and cannot seem to speak to anyone that has half of a brain.  I have not received a call back as they promised to resolve the NEW CHARGES of $630.25.  That is on top of $931.00 that they have already stolen from me.  I require the entire amount of their charges to be refunded to my accounts and a PHONE CALL from a supervisor/manager or anyone that has some common sense.  I could not believe that they stole even more money from me after all of the channels I have used to stop them from stealing from my bank account.  Each time I call, I ask if my account is canceled and they tell me it is on hold.  I need this resolved as soon as possible so that I can move on with my life.  This is no way to run a business, I own a small business and would never treat any of my clients this way.  Expecting an immediate phone call from someone to resolve this matter.
Sincerely,
[redacted]

I have received a satisfactory refund and now consider this matter resolved.

Although we have not been in direct contact with this customer since receiving this complaint, we would like to take this opportunity to inform them that their requested resolution has been provided. Upon reviewing their account, we found that there had in fact been some confusion with the...

status of their account prior to an extended period of inactivity, and as a result, multiple charge disputes were filed by the customer which further contributed to their outstanding balance. We have at this time cleared the outstanding balance associated with their account, removed their information from the collections, and can assure them that there have been no negative reports against their credit report. We would also like to apologize for any frustrations and/or confusion that occurred as a result of this situation and wish the customer all the best moving forward.