HomeAdvisor

Prior to receiving this complaint our Homeowner Customer Care department was able to contact this consumer and discuss their concerns regarding our Consumer Rewards program. We trust that consumer has long since received their rewards check and hope to continue to assisting them with their home...

improvement needs in the future.

We have been in touch with this customer and were able to address their concerns. We found that there were some miscommunications regarding the timing on activating this customer's account. Additionally, during the process of attempting to resolve the issue just after the customer joined our...

network, the supervisor handling the situation left for an extended medical leave. Once our office was made aware of this complaint, we were able to properly address the customers concerns and reach an amicable settlement. At this time we have parted ways with the customer on friendly terms.

Prior to receiving this complaint we had been in touch with this customer and were able to determine that the desired resolution as requested was a reasonable one. As such, we were able to preemptively apply credit the customer's account in anticipation of their pending charge reversal and thus...

nullified the resulting balance. At this time the customer has received the funds in question back to their account, there will be no future charges, and the account has been cancelled in full as requested.

Although we have not been in touch with this customer directly, upon receiving this complaint we were able to resolve their concerns as requested. Our records indicate that the customer made a good faith effort to cancel their account within the allowable time frame for a refund, and we have since...

cancelled their account with no further balance owed. We apologize for any confusion and/or frustration that occurred from this situation and wish the customer and their company all the best moving forward.

We have made multiple attempts to reach this customer regarding this complaint, but have not yet been able to contact them. We remain hopeful that we will be able to discuss the customer's concerns and reach an amicable resolution.

We have been in touch with this customer and were able to hold a productive conversation regarding the concerns outlined in this complaint. We have apologized for any frustration that occurred during their time as a member of our service, a settlement was reached, and their account has been...

cancelled in full as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have been in touch with this customer and have addressed their concerns. We found that their concern was the result of timing in that a lead was billed to their account at a point when the customer had wanted their lead generation to be paused. As a result, we have amended the balance...

associated with their account and at this time the customer remains a member of our network.

Due to the nature of this complaint we have not attempted to contact this consumer, but we do have information to provide.The option of not being contacted about projects in our service request process is in regards to future emails about helpful project tips, and does not actually exclude the...

person making the service request from being matched with or contacted by local service professionals. We do apologize for this confusion, have placed this consumer's name on our do not contact list, and they should not be receiving any further contact from our service. We would also like to add that outside of our service request process, consumers are always free to browse our directories based on locale and work category without being connected directly to contractors.

Initial Business Response /* (1000, 5, 2015/10/13) */
We have been in brief contact with this customer, but have yet to be able to hold a discussion regarding their concerns. We still look forward to resolving this complaint on amicable terms.

After reviewing this customer's account and discussing their concerns with them, we were able to reach the mutual understanding that our service was not be a good fit for the customer's business needs. We have apologized for the misunderstandings that lead to this situation, a settlement was...

reached, and at this time we have cancelled the customer's as requested and parted ways on friendly terms.

We have been in touch with this customer regarding the concerns as listed in this complaint and were able to hold a productive conversation. We have apologized for the circumstances that lead to this complaint being filed, provided credit to their account, and have since cancelled the account in...

full as requested.

While we have not been in touch with this customer, we would like to use this response as our written apology for the misunderstandings that lead to this complaint, as well as a means of assurance that the issue has been addressed and resolved. At this time the balance in question has been cleared,...

no collections activity was pursued, and the account has been cancelled in full per the customer's request.

Complaint: 11310676
I am rejecting this response because: it does not response to the stamen's of fact stated in the complain. furthermore, the "Legal Department" mentioned in the response has never contacted Ceron to mitigate the monies owed nor the disastrous actions taken from Home Advisor against Ceron.   
Sincerely,
[redacted]

Upon contacting this customer we were able to have a productive conversation regarding their concerns, our service overall, and were able to reach an amicable resolution. At this time a settlement has been reached, there is no further balance owed on the customer's account, and the account has been...

cancelled in full per their request.

Although we have made several attempts to reach this customer and exchanged voice messages, we have not yet been able to contact them directly in regards to this complaint. We do, however, have information to provide. We do not and would not screen and/or reject service requests based on the area...

code provided in the contact number of a consumer's service request. As people carry their cell phone numbers across the country in an ever evolving market, this would not be an effective method to increase the quality of our leads, but instead would only serve to leave legitimate service requests unanswered. While we are willing to work with this customer in order to reach an amicable resolution to their concerns about their membership with our service, as we do not feel the full refund as demanded is warranted, we will need to speak with the customer in order to properly address this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
** [redacted] [redacted]

At our last contact with this consumer we were informed that arrangements had been made with the service provider in question to correct the work quality concerns that lead to this complaint. At this time we have no reason to believe that these concerns will not be addressed in a manner that will...

result in a full resolution of the situation, and as such we are considering the matter closed.

In speaking with this customer and reviewing our records, we were able to confirm that the concerns as listed in this complaint had been a persisting issue throughout the life of their account. As the issue at hand had stemmed from circumstances unique to their line of work, our established credit...

policy had not been effective in accommodating the resulting lead generation and the billing thereof. As a result, we were able to reach a settlement with this customer regarding their outstanding balance, have cancelled their account per their request with no further balance owed, and at this time we have parted ways on friendly terms.

Prior to the filing of this complaint and as stated by this consumer, this consumer has communicated with management across multiple departments in our company and has had our industry leading background screening procedures explained to them at length. We have further explained the multitude of...

steps our company has taken that will prevent the service provider in question from being a part of our network in the future.  As this consumer's concerns have already been addressed in great detail, appropriate measures have been both pursued and taken, and as the consumer has also referred their concerns to their local authorities, we are at this time considering this matter closed.