HomeAdvisor

We have been in touch with this customer and have apologized for the confusion that surrounded the cancellation of their account which lead to the outstanding balance in question. A settlement was reached, their account cancelled, and at this time there is no further balance owed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as there are NO additional or future charges.
Sincerely,
[redacted]
*

We have been in touch with this customer and were able to address and resolve their concerns. First and foremost we have apologized for the confusion surrounding the billing and lead generation that lead to this complaint, and as a result of a productive conversation regarding the customer's...

account and our service overall we were able to amend the balance in question. At this time the customer's account remains active but with their lead generation turned off to avoid future charges, and we are currently awaiting further communications from the customer on how they would like to proceed in regards to either overhauling their account settings or simply cancelling their membership. Regardless of the customer's decision on how they wish to proceed we are appreciative of them allowing us to address these concerns and are optimistic that we will be able to foster a mutually beneficial business relationship in the future.

We have sent this customer an email apologizing for any confusion that resulted from our autorenewal policy and are in the process of providing a refund for the charge in question. There account has also been cancelled as request and have offered our assurances that no further charges will occur.

Due to the nature of this complaint we have not been in touch with this consumer, but would like to apologize for any unwanted contact that they have received from our company.We have honored the consumer's request to be placed on our Do Not Contact list and would like to assure them that they will...

not receive any further contact regarding our service. We would also like to note that the volume of communications they have received is highly unusual and we will be investigating our internal systems in order to assure this does not happen to other potential customers in the future.

In reviewing this customer's account, we were able to determine that there had been some confusion regarding the nature of our service, that the customer was able to reach a manager to discuss their concerns and received credit to their account, and that the customer then decided that they did not...

wish to continue their membership with our company. As the customer made us aware of their decision within a reasonable time frame to their discussions with the manager, we were able to amend the balance associated with their account and have since cancelled it in full with no further balance owed.

Complaint: [redacted]
I am rejecting this response because:  This process is a complete joke.  The business refuses to accept their responsibility when they advertised services for a contractor for which the contractor is not licensed to perform.  Further, Homeadvisor continues to advertise services for this contractor for which the contractor is not licensed.  Homeadvisors explicit negligence is reprehensible.  Homeadvisor has also admitted to selectively not posting negative comments about it's contractors, furthering their negligence because if they posted all of the posts I would have been warned by another one of HAMCO Restoration's customers not to use their services for which they are not licensed to perform.
Sincerely,
[redacted]

Although our records indicate that the rewards check in question was sent to this consumer a month prior to our office receiving this complaint, we have reached back out and informed them via voicemail that a new check has been issued as it would appear there was an issue with delivery. The second...

check has since been issued, and if not already received, should be arriving shortly.

We stand by our original response to this complaint and continue to consider this matter as closed.

Complaint: [redacted]
I am rejecting this response because: wile there was an attempt to contact us on 2/2/2017, I returned the phone call 2/3/2017 and left a message and have not received a return call.
Sincerely,
Fabrication Llc

Complaint: [redacted]
I am rejecting this response because: I was told this twice already. Also, the link is clearly from Home Advisor and can be found on more search engines other than Google.  I must have all links of my company's former address removed. The link originates from Home Advidor. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/10/28) */
We have been in touch with this customer and have addressed their concerns.
We found that there was in fact a fundamental misunderstanding of the nature of our service, specifically regarding the billing for our service. In light of this...

customer's quick reaction to reaching out to us regarding the misunderstanding, we have provided a refund.

Although we have not been in touch with this customer we would like to use this opportunity to inform them that their resolution as requested has been provided; we also have information to provide regarding their concerns. While this customer did contact us within the allowable time for a...

refund and that refund for membership was in fact provided, we then received charge reversals from the customer's financial institution that lead to the balance in question. At this time, however, that balance has been cleared, there is no further balance owed, no negative reports were made against the customer's credit, and the account has been cancelled in full.We trust this resolution will resolve the matter at hand and wish this customer and their company all the best moving forward.

While we did not make contact with this customer regarding this complaint, we do have information to provide.Prior to receiving this complaint, our customer service department had reviewed the account history and determined that customer had made a sufficient effort in good faith to cancel their...

account due to a discrepancy in expectations for membership with our service. The account has since been cancelled per the customer's request with no further balance owed.

Given the nature of this complaint we did not attempt to reach this consumer via phone call, but have instead have been in touch with them through email.We were able to confirm the phone number to which this consumer was receiving calls, have apologized for the unwanted contact, and have since...

placed their information on our company's Do Not Call list.

In speaking with this customer and investigating their account history, we found that there may have been some misunderstandings regarding the nature of our leads, as well as an enrollment into a program that they were not aware of. In light of this evidence, we were able to amend the outstanding...

balance associated with their account and have since cancelled it in full. At this time we have parted ways with the customer on friendly terms.

(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted and asked some questions but I have still been given no resolution. I am waiting on [redacted] from Home advisor to get back with me.

As described in our previous responses, there had been some confusion regarding the overlap between the refund we had provided and a chargeback issued with the customer's bank. That concern has since been straightened out and the customer's account has been cancelled in full per their request with no further balance owed.

While we have not yet had the opportunity to address the concerns brought up in this complaint with the customer, we do expect to be able to make contact in the coming business days. We very much look forward to resolving this customer's concerns, and will provide an update to the Revdex.com as soon as we...

are able to do so.

After both reviewing our records and speaking with this customer, we were able to determine that our service had not been a good fit for the customer's business needs and that there had been some confusion regarding our methods of delivering leads to their account. As a result, a settlement was...

reached, the customer's account has been closed per their request, and we were able to part ways on friendly terms.