HomeAdvisor

We stand by our original response to this complaint and would like to reiterate that while our settlement offer will remain valid should the customer reconsider, we are at this time considering the matter closed.

Final Consumer Response /* (2000, 6, 2015/07/13) */
[redacted] from [redacted] contacted me on 7/7/15. He credited my account the amount they said I owed them, cancelled collections, promised me there would be no future balance associated with my account, no future charges, and my account has...

been fully cancelled. I have an email from him describing the above.
I'm very satisfied with the outcome of the issue. You guys got me in contact with someone from the company who could actually help me.
Thanks for the help[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted] was very courteous and professional and due to the misunderstanding of services he refunded me the original membership fee.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11032077, and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

We have been in contact with this customer and were able to bring their concerns to an amicable resolution. In speaking with the customer we were able to conclude that there had been some confusion regarding the billing structure that would be associated with their account, and our notes confirmed...

that the customer was very prompt in alerting our office that they would not like to pursue the leads that had been provided to them. As a result, we were able to reach a settlement for those leads, and though their account has been cancelled at this time, we very much look forward to the possibility of welcoming them back to our network under a different program that will be more beneficial for their business needs.

Hello My Name is [redacted], I Contacted The Revdex.com Regarding Charge Disputes with Home Advisor. I Received a Call From [redacted], From Home advisor. We where able to discuss the issue at hand. The Charge Dispute is no more. They are taking off The Balance owed from there collections agency....

Thank you Very Much. I appreciate your help in this Whole Matter and happy to say that it has been resolved.  Thanks [redacted].

While we were able to reach the customer named as the complainant on this matter, the customer was adamant that they had not filed any complaints against us and that they were not privy to this filing whatsoever. At this point we have emailed the customer a copy of this complaint in order to...

determine who may have filed it and how best to proceed. We will provide any further updates regarding this concern as they develop.

Although we were not able to contact this customer directly regarding this complaint, upon review of their account we have provided the resolution as requested. The customer had filed a charge reversal with their financial institution and as a result has since received the disputed funds back...

to their credit card. As such, we have removed the resulting balance, there is no further balance owed, there will be no future charges, and the account has been cancelled in full per the customer's request.

Although we were not able to make direct contact with this customer, we have communicated via email that their desired resolution has been provided to them. We have apologized for the confusion in regards to their billing and wish this customer and their company all the best moving forward.

We have been in touch with this customer and were able to successfully address their concerns. We found that the customer had some concerns with the quality of the leads they had recently received from our service. The customer has been a member of our service for multiple years, so we were able to...

discuss some new programs that they were not aware of, as well as make some adjustments to their account to maximize the efficiency of their lead generation. Credit to their account was provided, changes to their account were made, and at this time the customer remains a valued member of our network.

Initial Business Response /* (1000, 5, 2015/07/06) */
We have been unable to contact this customer as of yet, but have left several messages for them. We will continue to reach out in the hopes of reaching a resolution to their concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received one phone call or email from Home Advisor. I am not sure who they are contacting or leaving messages to but it sure isnt me. perhaps they have the wrong number I dont know but they contact me at XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/07/22) */
After the response from this customer, we found that the number we had on file was no longer associated with the customer or their business. Once the customer provided their correct phone number, we were able to contact them and discuss their concerns.
While we do have a policy that auto-renews the membership to our service, not unlike a magazine subscription, we have found that this customer made the effort to turn their leads off, and did not realize that this would be occurring. We discussed several other aspects of our company covering policies, leads, and lead credits as were applicable to this customer's account. In order to part ways on friendly terms, we have issued a partial refund to this customers and have fully cancelled their account.

We have been in touch with this customer and were able to address the concerns in this complaint. We assured the customer that we would never relay to any potential customer that they were out of business, or for that matter, extend any information regarding their business other than whether or not...

they are accepting leads from our company. Upon further investigation, we found that these concerns surfaced due to the customer having a listing on our directory while they were not actively accepting leads. When homeowners had requested information regarding the customer's company, we had simply informed them that they were not accepting leads through our network at that time. We explained this situation to the customer, were able to reach a settlement regarding their concerns, and at this time have cancelled their account in full and removed the listing in question.

We were able to reach this customer and have brought this complaint to an amicable resolution. In discussing this complaint with the customer, we were able to determine that due to several concerns surrounding the lead generation aspect of membership with our service, the customer had made an effort...

in good faith to close their account within our allowable period for a refund. Because of this, we were able to reach a settlement regarding the customer's past due balance and closed their account with no further balance owed.

We were able to reach a resolution with this customer regarding their concerns, and at this time their membership with our service has been cancelled in full per their request with no further outstanding balance or obligations.

Initial Business Response /* (1000, 5, 2015/10/01) */
We have been in touch with this customer and have addressed their concerns.
We explained that the review they had written began with a sentence that does not comply with our terms and conditions regarding ratings and reviews. The customer...

agreed to remove that sentence, and we have since published their review.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the response because I had no other option. In this case, Home Advisor agreed to post my rating only if any reference to Home Advisor was removed. When in fact, it is this companies sales tactics that created this issue. The contractor I used had a mere eight reviews with HA over a three year period. Yet according to HA, he was worthy of highly deceptive "Top Rated" and "Elite Service" Award's as posted by by Home Advisor on the web page HA provided for this contractor. My reference in my review to the fact that Home Advisor failed to properly represent this contractor was factual. I depended on HA to be ethical and provide me as a customer accurate depictions of the service providers they profit from. This is clearly not the case. What is further troubling is that HA could have easily given me the option of posting my altered review long before I asked for Revdex.com in nvolvement. Yet they went out of their way to do so. Home Advisor is clearly a low level operation that engages and promotes deceptive trade practices. They pose a high risk to any homeowner.

We were able to reach this consumer and held a productive conversation regarding the concerns as listed in this complaint. As a result, a settlement has been reached and the contractor in question is no longer a member of our network. We have apologized to the consumer for any frustration that...

resulted from this situation and look forward to the opportunity of assisting them with their home improvement needs in the future.

Final Consumer Response /* (2000, 6, 2015/07/21) */
[redacted] finally stepped up and did the right thing. They refunded the money they stole from my account. They only did this after I filed a [redacted] complaint and began to post my experiences all over their facebook page. What a [redacted] company.

Initial Business Response /* (1000, 5, 2015/11/11) */
The charge in question was added to this customer's account a day prior to their cancellation, but was billed a week later per our rolling billing platform.
Although we maintain the charge was valid, in order to part ways on amicable terms...

we have credited the amount in dispute and have cancelled the account in full.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called to close the account more than once. The fact that I was ignored and continued to get leads and then threatened with collections does not speak highly of this company.
The Revdex.com would not be involved if this company cared about the customers or the service they provide them.
The $25.00 dollars that that stated I owed was wasted in dealing and responding to the Revdex.com complaint. If they would have properly responded to my cancellation calls this would not have happened.

In speaking with this customer and reviewing our records, we determined that the customer had made a good faith effort to cancel very early on in their membership with our service. There seems to have been some confusion in having the customer connected to the proper department for this request, and...

we have therefor amended the outstanding balance that was associated with their account. At this time we have parted ways with the customer on amicable terms.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]