HomeAdvisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Prior to receiving this complaint, our customer service department was able to discuss, address, and reach a resolution with this customer. At this time a refund has been provided to the customer for certain charges in question and their account with our service remains active.

Although we were not able to contact this customer, we would like to use this opportunity to inform them that there requested resolution has been provided. Our records indicate that the customer did in fact make a good faith effort to cancel their account within the allowable window, and we...

have therefor cleared their balance and removed the account from collections. At this time there is no further balance owed, there will not be any future charges, there have been no negative reports made against their credit, and the account has been cancelled in full per the customer's request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jeffrey [redacted]
 I was contacted by home advisor John [redacted] on 4-6-18 and have come to a settled agreement thank you for you help  sincerely Jeffrey [redacted]

While we were unable to locate this customer's account using the information provided in this complaint, we reached the customer via email whereupon we were informed that their concerns have been resolved. Because of this we are currently unable to provide any further information regarding details...

of the situation, but should the customer have any future questions or concerns they are always free to reach us directly through the email address previously provided to them.

We have made further attempts at reaching this customer without success; the direct contact information for the party handling this complaint has been provided to the customer in multiple emails, and should we receive any return communications from them we will provide an update as warranted.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. We found that the customer made a good faith effort to cancel their membership within what they understood to be the allowable time frame to receive a refund, and as such a settlement...

has since been reached. At this time the account has been canceled in full per the customer's request and we have since parted ways on friendly terms.

I received a credit called an educational credit not related to the lead.  They did not call us. They have not personally contacted us either on the phone or via email with a supervisor as promised, nor as told to the Revdex.com. They have broken contract with their ignoring of our requested support. I require contact for my thousands of dollars. No contact means I expect a FULL refund of our annual fee.

Per our terms and conditions, our service does not make any guarantee that service providers in our network will be able to make or meet an appointment, and as service providers are not employees or agents of our company, we do not have any regulatory capacity with which to force them to do so. That...

being said, once appointments are made we make multiple attempts to ensure that they will be kept. We also attempt to facilitate communication between the homeowner and the contractor and keep logs of contractors' track record with meeting vs. missing appointments; too many missed appointments will result in the contractor's removal from our Instant Booking program. While we do apologize for the inconvenience that this consumer experienced, we are considering this matter closed.

We were able to reach this customer and have successfully addressed their concerns. We found that there were several misunderstandings regarding this customer's account and the policies that are relevant to this complaint. As such, we have amended the outstanding balance that was associated with...

this customer's account and have since parted ways on friendly terms.

Per our original response, we had been waiting on contact from this customer to finalize our arrangements on how they would like to move forward. Since that time we have reached out to the customer again in an attempt to fully resolve this complaint, but have not yet been able to do so. We still remain optimistic that we will be able to adjust their account to settings that will allow them to see beneficial results as a member of our network.

We have made multiple attempts to reach this customer but have not yet had the opportunity to discuss their concerns. The direct contact information for the party handling this complaint has been provided in voice messages to the customer, and we remain hopeful that we will have the chance to...

resolve this complaint.

Upon review of this customer's account we were able to determine that the customer made a good faith effort to cancel their account within the allowable time frame to receive refund, and we would like to use this opportunity to inform both the customer and the Revdex.com that the requested resolution has...

been provided. At this time, given that the customer has already received their money back by way of chargeback, we have wiped the resulting balance on their account and cancelled the account in full. There is now no further money owed, there will not be any future charges, and there will not be any negative marks against the customer's credit. We would also like to apologize for any confusion and/or frustration that resulted from this situation and wish the customer all the best in the future.

Prior to receiving this complaint our customer service department was able to contact this customer and explain that their customer loyalty reward check had already been mailed. While we do apologize for any perceived delay in this process, we do not make any promises in regards to turn around time...

on the issuance and subsequent arrival of these checks to qualified customers.

We were able to reach this customer and have addressed their concerns. We found that there were some issues regarding the geographic location that their leads were originating from, but that they had been credited prior to us receiving this complaint. Given the issues that the customer experienced...

very early in their membership, we have reached a settlement with the customer and have parted ways on amicable terms.

Complaint: [redacted]
I am rejecting this response because: homeadvisor has yet to refund my money, although they stated that they did. they contacted me via email (both attached) and made absolutely no mention of the time layover of another 10-15 business days. thats going to be OVER 40 days they tied my money up, after having lied about the stop payment, refund time, accounting department review, and actual refund time. this is a disgustingly immoral/illegal abuse of my personal banking information, and as someone who doesnt earn alot of money and therefore doesnt fit into their business model it is just wrong. also, they did not make any sort of apology or even attempt to do so. I did business with them for over 2 years and paid them THOUSANDS of dollars. theyre not stupid and they didnt make a mistake, they are well aware of exactly what they are doing/have done. 
Sincerely,
[redacted]

Final Consumer Response /* (2000, 6, 2015/08/05) */
Home Advisor has issued credits now and it seems like this situation is resolved.
Thanks

As stated in our original response, after receiving this complaint the party handling it made multiple attempts to reach this customer that went unreturned. That being said, in the effort of resolving this complaint we have wiped the remainder of the balance in question, there will be no further charges made to the customer's account, and it has been cancelled in full as instructed.

We were able to reach this customer and and have successfully addressed their concerns. We found that there had been confusing regarding the billing structure for our service, specifically it relates to the lead generation aspect of membership. As the customer made us aware of their concerns within...

the allowable time frame to receive a refund, their charges have been reversed and their account cancelled as requested. At this time we have parted ways with the customer on amicable terms.

Upon receiving this complaint we had already begun an inquiry into this customer's concerns and were in the process of addressing them. Since that time we have informed the customer by both email and telephone message that per their request their account has been cancelled in full with no...

outstanding balance.