HomeAdvisor

Prior to receiving and addressing this complaint, our records indicate that this customer's concerns were addressed by our customer service department. That department was able to amend this customer's balance as a means of reaching an amicable resolution, and we have since cancelled their account...

per their request.

Initial Business Response /* (1000, 5, 2015/06/29) */
We have not been able to reach this customer at this time, but we remain hopeful that we will be able to discuss this customer's concerns. We would have no issues with refunding their requested amount.

We had been in touch with this customer prior to receiving this complaint and were able to reach a resolution. An amicable settlement was agreed and their account has since been closed as requested.

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. A settlement was reached, there account closed per their request, and we have since parted ways on amicable terms.

Complaint: [redacted]
I am rejecting this response because: I have the bank records and a letter from them stating that the funds were never refunded by Home Advisors. The only credit that I received was From MY BANK.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Let it be noted that without your interjection they were adamant about not resolving this - I had been subjected to being sent to collections, as well as months of lost internet leads.
Sincerely,
[redacted]
[redacted]

We have been in touch with this customer and have been able to resolve their concerns. We found that there had been some concerns regarding leads that were applied to this account, and then subsequent complications involving multiple bank disputes being filed that led to outstanding balances after...

our initial discussion. At this time there is no outstanding balance associated with the customers account and the account has been cancelled in full.

Months prior to receiving this complaint, we had addressed this customer's concerns and applied a substantial amount of credit due to misunderstandings regarding the billing for the program the customer was enrolled in. Since that time the customer had received a small amount of leads, and according...

to our records were able to reach those leads and discuss their services. At this time the customer is still a member of our network, but has opted to longer receive leads as a part of their membership.

Although we have been in touch with this customer regarding their concerns, we were not able to reach an amicable resolution to this complaint. Despite multiple months as a member in our network, strong engagement and contact with the leads provided to them, multiple jobs won, and the...

application of credit to their account prior to our office receiving this complaint, this customer has reversed the charges for the entirety of their billing during their time in our network. In light of these circumstances we consider the customer's outstanding balance to be valid and we are at this time considering this matter closed.

Since receiving this complaint our management team was able to contact this customer, address their concerns, and held a productive conversation regarding our service overall. As a result of that conversation extensive adjustments were made to the customer's account settings in order to better suit...

the customer's business needs, credit has been provided to their account, and at this time the customer remains an active member of our service network.

We have been in touch with this customer and were able to bring their concerns to an amicable resolution. We were able to reach a settlement to amend the outstanding balance in question, and at this time we have cancelled the customer's account in full per their request with no further balance owed....

While we stand by our original response to this complaint and would like to clarify that while the customer's lead generation is indeed currently off, the credit would otherwise remain on the account for future use.That being said, as a means to resolve this complaint on amicable terms we have provided the refund for the amount in question as a one-time courtesy. This amount will be reflected on the customer's credit card statement within the next 10-15 business days and we are once again considering this matter closed.

Over the life of this customer's account, our records show that our customer service department discussed and described our credit policy as relevant to lead generation with this customer multiple times, that extensive account setting adjustments were made along the way, and that a substantial...

amount of credit was applied. Our records also confirm that this customer was actively engaging with the leads that they received and that multiple jobs were won as a result of their membership with our service.At this time we are considering the entirety of the outstanding balance associated with this customer's account as valid and this matter as closed.

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint. As a result, a settlement was reached, a refund is being issued, and we have at this time cancelled the customer's account in full and parted ways on friendly terms.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I submitted extensive documentation to Home Advisor regarding this complaint. I did send pictures but when time stamped pictures were requested I complied. I also sent pictures of the room before the work was started.  After meeting with the contractor, he sent me a text message detailing the work he planned to do and the price he charged. I agreed by text message. This to both the contractor and me constituted an agreement/contract. I printed out these text messages and sent them to Jonathan, at Home Advisor, who was handling the complaint. I called Jonathan who said he had received the copy of the texts and found the document understandable and helpful. I will also restate that when Home Advisor requested another contractor give us a bid on redoing the work, I complied even though doing so was difficult the week of Christmas. I sent Jonathan two bids. I always called or e-mailed to make certain my communications were received.  were received. I spent many hours phoning, e-mailing and gathering information to provide to Home Advisor. When the contractor renegade on his agreement to refund our money after we provided him with additional bids to prove we would not just pocket the money, Home Advisor informed us we were now on our own to seek a solution. I asked that after all my time, effort and documentation, that Home Advisor give me documentation that they found my complaint credible which Jonathan had he had, Home Advisor refused, claiming they needed to protect this unethical contractors credibility. I was devastated that after all the many weeks of working on this complaint, I was just dropped. I think the least this company can do is give the consumer proof that they indeed found my complaint credible which would help my case in small claims court.A complaint was filed against the Revdex.com in Massachusetts against this contractor. He replied that Jonathan had communicated to him that we were short of money and he thinks we just want free work. What a misstatement. I told Jonathan that since it was Christmas, my daughter didn't have the money to spend another $600. to have the room redone until after the holidays. I certainly did not mean to imply money was tight for any reason other than Christmas. And by no means do we want free work just a good job which my pictures demonstrate that we did not get.I am deeply disappointed that Home Advisor decided to protect this contractor's privacy and ignore our efforts and not provide any of the investigation findings. That is all I asked. I think you can tell that this contractor will go to court gnd grossly misrepresent the truth.

We were able to reach this customer and have addressed their concerns. In discussing this complaint with the customer and reviewing our records, we were able to determine that the customer's concerns have remained consistent since the issue described arose, and that there had been some confusion regarding our credit and refund policies regarding membership in our network. As a result, we were able to reach a settlement with the customer, cancelled their account per their request, and have parted ways on amicable terms.

Prior to receiving this complaint and as described by the customer, a charge reversal was filed with the customer's bank that resulted in a balance in for their original membership fee. That balance has since been cleared, there is nothing further owed, and the account has been cancelled in full as...

requested. We're sorry to hear that our form of advertising was not a good fit for this customer but wish them and their company all the best moving forward.

While we have not been in touch with this customer regarding their complaint, we do have information to provide. Our records indicate that during the life of this customer's account, a substantial amount of credit was applied to applied in a continuing effort to address and resolve their concerns....

Although our records also indicate that the customer was consistently contacting the leads generated to their account and that work was won as a result, in order to resolve this complaint on amicable terms we have closed the account per their request with no further balance owed.

Complaint: [redacted]
I am rejecting this response because: They state "after our original compromise was reached regarding credit to this customer's account."  This is a blatant lie.  It not is just a misrepresentation of the truth it is a lie.  We never discussed or agreed to a credit.  And, if I may ad, I do not have an account with them to put the credit on.  Another point is that the dispute is over their misrepresentation of their leads and so why would I want more of their phony leads.   The hypothesis that has been widely made about this company is that they use their staff to bring leads from places like [redacted] and then state vaguely that this person is seeking this service.  They then charge their customer's like me falsely misrepresenting that these leads came from their site.   Why would I want leads that already have been proven to be 100% false leads.  I am not stating that this is true for everyone and I am not an attorney with a class action lawsuit.  I am an small business man who was charged for something that was falsely misrepresented by this company. In response they create a lie and won't pay me back my money.  If you multiply this out by the number of clients they have I think that it is a much larger problem.  I will not go away and if the Revdex.com accepts their lies as truth they are not fulfilling their task as a member of the larger Revdex.com.
Sincerely,
[redacted]

While we did not have the opportunity to speak with this customer directly, our records did indicate that there had been some confusion regarding the necessary licensing for the tasks that the customer wished to receive upon signing up with their service. As we were not able provide those tasks as...

agreed to upon their enrollment, we have left a message to the customer informing them that their outstanding balance has been cleared and that their account has been cancelled as requested.