Healthykin.com

EXCELLENT , EASY PURCHASING, RECEIVED MY PRODUCT IN LESS THAN 24HRS. WOW. WILL CONTINUE TO USE YOUR COMPANY.

Excellent customer service from HealthyKin when carrier failed to deliver one of several items. Lost item was quickly resent and delivered hassle free. Highly recommend HealthyKin for all health care needs.

Great service..fast arrival of my purchases and a tracking number was sent along with updates..I am a first time user and will continue to be a customer...I highly recommend this company

Website very user friendly

Product delivered in a timely manner and exactly as described on site

Good product at affordable cost

I would say that as far as service goes, you people beat them all. It was fast friendly service. I will probably be a customer For life.

I was very pleased with your service and will be using it again . Thank You

I asked them about carrying a larger size of a product already in their line, and two days later, it was available for sale, and at about the lowest price I've seen.

Remarkable response - quickest and most thorough I've ever had, anywhere.

The sales rep was [redacted]- hats off to him and HealthyKin.

Service was exceptional with feedback from the company on several questions I had at different times. My order was shipped the day after I placed it and received two days later. The price was very exceptional, also. Saved $70. dollars less than another source.

I highly recommend the service and products I receive from Healthykin. I appreciate all the attentive care I have received. [redacted] is fantastic at helping answer questions.
Regards, [redacted]

I had knee surgery a week ago and wanted to try the Mobilelegs crutches. Healthykin.com offered the most competitive price online, so I ordered and selected ground shipping. I received my new crutches within two days of placing my order. Your website is easy to use, your staff is quick to respond to customer service emails, and my package arrived much quicker than expected. When the need arises, I will certainly do business with your company again.

Review: I purchased a Therapeutica pillow online for my Mother. The website has a default size choice for the pillow which is a child's size, which I think is deceptive and problematic. I accidentally chose a child's size pillow in my purchase which was not the correct size for my Mother who needs an adult size. When my Mother received the child's size pillow, we realized the error immediately. The website did not disclose that it will not accept returns or exchanges on the webpage where the pillow is advertised nor does it inform the customer of its return policy during the checkout process. I contacted [redacted] to explain the situation admitting that I accidentally chose the wrong size. At first he refused, quoting a return policy buried somewhere on their website. After a few more email requests he agreed to return the pillow. We paid for the shipping of the return and returned the pillow according to [redacted]'s instructions. A week later my Mother was mailed the pillow back without any correspondence or explanation. I emailed [redacted] who stated that they will not except the return after all because the warehouse personnel stated that they found a hair on the pillow. The hair could not have come from my Mother since she did not open the pillow package.Desired Settlement: I believe the business needs to take responsibility for the fact that the website's default size for purchase of a Therapeutica pillow is a child's size pillow and that this is deceptive and potentially problematic. The website needs to change this so that customer actually has to choose a size when they purchase a pillow. They also need to inform customers before they complete their purchase that the item is not returnable. The business needs to acknowledge these two mistakes and in doing so accept that I, their customer, was misled and not properly informed of their return policy for the item purchased. I believe that accepting our return and compensating us for the return shipping is in order.

Business

Response:

Hello Revdex.com,Our posted return policy clearly states that pillows are non-returnable due to hygiene concerns. We decided to make an exception for this customer since she claimed the package was unopened. Upon inspection of the return it was obvious that the package had been opened and the pillow had been used. It was covered in human hair. We make our customers' safety a priority and would never risk reselling a contaminated product. We shipped the pillow back to the customer free of charge.Please let us know if you have any further questions.Thank you,HealthyKin.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately, the business is not taking responsibility for their faulty website design which caused this customer to purchase of a child's size pillow for an adult. As explained, the business website chose the size for me by default. When I attempted to make them aware of the situation, they offer no apology or acknowledgement of misleading customers and lastly no compensation for this error. Since the pillow is enclosed in an unsealed oversized zipper case that does not even fit the pillow, the business cannot prove that the pillow was used. They also cannot prove that their own staff did not drop a hair on the pillow. The business claims that they responding to hygiene, however by selling a hygiene product that is not properly sealed invites disputes such as this one. The business is behaving unfairly to its customer.

Regards,

Easy to find what product you need. Reasonable delivery fees. The delivery after ordering, surprisingly quick. I recommend HealthyKin.com.

Very quick response.

Arrived in perfect condition.

This group is awesome! Orders go out immediately and arrive promptly. Care is taken to pack items so they ship safely. The one time I had a question about an order, my email was answered within the hour and the problem resolved. I highly recommend HealthyKin!

Best in town. awesome quick service

I could not find the ointment Indosorb that home health care had been using on my Dad's compression sores on his heels.I not only found it here, but the cost was less than what the pharmarcy was going to charge and was delivered before the date that was shown.I will certainly do business here again. [redacted]

Healthy kin provided excellent customer service. I had an issue with my order, they corrected it immediately and the missing product was sent overnight and received next day too, at no additional cost to me.

Can't figure how they do it - consistently super speedy service. I placed an order yesterday afternoon, and it was at my door in less than 24 hours and that was regular "ground" shipping. 1 or 2 day results are the "norm" for these guys. True, you have to pay for shipping, but still I have not been able to beat their prices. They're "top-drawer"!

Excellent customer service response to an issue that occurred during shipment.

This was a wonderful company to work with. I emailed them with a question on a product and received a response the same day (to be honest, it was less than a half hour later). Not only was I impressed with their customer service, but their product was great and shipped quickly. We actually recieved our order the next day. Would recommend this company to anyone and will be using them in the future.