Healthykin.com

The service was very efficient and I received the product very quickly.

Great service. I ordered the merchandise on a Monday and it was on a truck for delivery the next day.

Review: I purchased the [redacted]. The pads that fit under your arms do not slide up and down freely. Sometimes they don't slide at all. I contacted the company and they initially said since the crutches had been used, they could not be returned. The crutches were used less than a day around the house. That is all the longer it took to realize the slides were not working properly. The person I was emailing is [redacted]. He has still not issued a RA number. He has made the whole return process a nightmare. I have never had such a problem with a return. I told [redacted] I was ready to file a complaint with the Revdex.com. He threatened me by saying if I file any type of complaint I was sure not to get a refund. I have numerous emails with [redacted]. I didn't think it was very professional for the man to threaten me.Desired Settlement: At first all I was wanting was a replacement. After dealing with [redacted], I don't want anything to do with this company. I would like to send the defective crutches back for a full refund. I will place an order for the same product with another company.

Business

Response:

This customer admitted to using the crutches for a day before deciding they would not work for him (his email to us is attached). Our return policy can be found here-[redacted]We advised that due to hygiene concerns we cannot accept a product back that had been used. After [redacted] made threats to file a complaint we made an exception and issued the below return instructions on 12/5 via email-"Hello [redacted],Here are the instructions for your return:1) Write the following number on the outside of the shipping container (not on the product packaging) – RA# [redacted]2) Mail the package to the following address-HealthyKin.com Returns[redacted]We suggest using a traceable shipping method such as UPS or FedEx.Upon receipt and inspection of your return we will issue a refund. Please note that since the product has been used there will be a 20% restocking fee. Please allow 2 weeks from the date we receive your return for your refund to fully process.This return authorization will expire in 30 days.Please let me know if you have any questions.Thank you,[redacted]HealthyKin.com[redacted]We have not yet received the return.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9833763, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please read the E-mails I sent to you. Unless I am missing something, I don't see a return RA#. And even if there was I am paying a restocking fee for a defective product, according to what I read on this site. There would be no way to know if the crutches were working properly unless they were tried out. Take special note of the conversation where I was threatened by possibly making a complaint, from [redacted]. As you can tell by your files I have never filed a complaint in the past. I have never felt like I had to complain to Revdex.com until I bought from this company, and dealt with [redacted]. I believe these crutches have been returned for the very same reason.Regards,[redacted]

Business

Response:

This customer previously stated that he did not like the product, not that it is defective. He is more than welcome to have the product replaced for free under the manufacturer's warranty. They can be reached here-[redacted]

Just after I placed my order, I had a question and contacted the company! Dan responded to my question almost immediately! Wow! Great service!

Then.....I rec'd my order in a couple of days! This is a great company and will not hesitate to use them again!!! Thank you Healthykin!!!

I accidentally stumbled upon the Healthykin website and am very glad I did

I found the product I needed for my 97 year old mother at a very reasonable price. Aside from that, their service was outstanding and I received my items unbelievably fast.

I definitely intend to do future business with Healthykin.

Your quick response to my inquiry and rapid delivery were excellent. Thank you.

Review: I ordered three items from Healthykin for a total of $34. I didn't receive a package of Puracol which I paid $14 for.Desired Settlement: Complete the order as agreed

Business

Response:

Hello [redacted]

Thank you for contacting us. According to UPS the Puracol Plus

AG Collagen Wound Dressing with Silver was returned back to us – see tracking

number [redacted]. We have issued a refund for this item. Please let me

know if I can be of further assistance.

Thank you,

HealthyKin.com

Review: I placed an order on Oct 5th & Nov 20th for McKesson performance plus Drain Sponges. On both orders, they shipped the wrong drain sponges. I submitted an email to them asking for them to send the correct drain sponges, instead of issuing a refund. I received a response from a Dan B[redacted] informing me I could return the items at my expense, & wait 2 weeks for a refund! I was very upset, because what they sent is totally different from what is listed on their site. I have ordered the same item for 2 years now, & I know what I am purchasing. In no way did they try to correct the problem, & totally stopped responding to my emails! As a valued customer for over 3 years, I felt this was very poor customer service & gratitude!Desired Settlement: I would appreciate it if they would send me what I ordered, & I will return these very cheaply made split sponges they shipped me!

Business

Response:

When asked for the part number from the incorrect product [redacted] received, she provided us with the exact part number that was on the original order. Unfortunately we cannot send her a different product. She is welcome to return the product that she ordered to us for a full refund.

Consumer

Response:

I will not be responsible for paying shipping for what is their mistake! What they have listed on their site, & what is on my receipt is not what they sent! They have the incorrect MFR# for the Performance plus sponges! They have the correct name & picture, but the MFR# is incorrect! They are instead betraying customers by shipping these [redacted] Split sponges for the Performance plus which the MFR# is [redacted]. I have included pictures of each item & my receipt to show it's a mistake on their part that they need to correct because it's misleading & very dishonest!

Business

Response:

Hello [redacted],Item [redacted] is what is on the original order receipt. We'll go ahead and issue a refund as a courtesy. Please let us know if we can be of further assistance. Thank you,HealthyKin.com

Review: I placed an order with this company while recovering in the hospital from major back surgery. I was emailed a few days latter saying the reacher I orderd was back ordered and wouldn't ship for a couple weeks but it would not affect the rest of my order. I emailed them saying that that information should have been available online when I ordered the product so I could have ordered a diffrent item. They emailed back and instead of offering to send a diffrent one they suggested just canceling that item. I allready had to pay for shipping and really didn't want to order elsewhere and pay shipping all over again, not to mention the fact I would have to spend time finding a company that offered this item, I asked if they would just send another one in its place. They responded yes and a link to their other reachers. I picked one out and sent them the item number. They responded saying they had went ahead and ccancelled the other item so I could go ahead and order the new item whenever I wanted. I didn't want them to cancel my item I wanted it replaced. I emailed them back saying that that was really unfair considering now I would have to pay shipping all over again. While all this was going on I received a ship notice with tracking on my other items. They arrived yesterday and only one of the 4 items was in their. Their website says all my items have been delivered and they have not. This company does not offer a phone number so you can call and straighten this all out plus find out where the rest of my items are. Their only suggestion is to re order and send them the order # and they will refund shipping. They haven't shown in any way they can be trusted to do this and actually follow through with what they are saying they will.

I am bed ridden and need these items. For a company that sales these kind of items they sure aren't sympathetic.Desired Settlement: I would like my money refunded and the items that I bought and paid for, including the reacher, be delivered asap so I can have some kind of life while I am bed ridden along with a little independence these items would offer me. My family has enough going on they need a break from constantly having to help me and it would be nice to be able to do somethings on my own. I hope this company will call my husband and work this out.

Business

Response:

Hello,

We apologize for the unforeseen backorder. They way our system works, we cannot add items to an existing order. We cancelled the backordered item so you could reorder the replacement item with free shipping.

We are also sorry for the missing items. We are researching their whereabouts now. We have issued a full refund, including your original shipping charges. We have also issued a refund for the item you did receive as a courtesy. Please let us know if we can be of further assistance.

Thank you,

HealthyKin.com

Couldn't find what I needed ANYWHERE in physical stores, chose this site from search engine results. They were the best price and arrived within a couple of days, much sooner than expected.

I was searching for a specific item and Healtykin's price was astoundingly lower than everyone else. While I was on the site I found several other items I needed and wanted, all with fantastic prices. There was a problem with one of my shipments and they fixed it right away with no problems. Healthykin have made a lifelong customer of me! Mainly because of their excellent service and the great prices are just a perk!

Review: I am a healthcare professional, working in home health care, mostly with the elderly. I assisted my patient in ordering a much needed item - bathroom adaptive equipment - on November 18, 2014. Item has not been delivered. In tracking the order online, it only shows "processing" but no further information. I have left a voicemail on the toll free phone number for customer service, and an email requesting immediate attention to this matter.Desired Settlement: Immediate delivery of the item is the preferred outcome. However, as my patient has already waited for 3 weeks for this item, I wonder if merely cancelling the entire order and crediting the money would be a wiser choice at this time. My patient is in the care of his wife. . . as an elderly couple, income is limited. The item in question was recommended so that his wife can continue to care for him in their home.

Business

Response:

Hello [redacted], Thank you for contacting us. We are currently researching the whereabouts of your original shipment. In the meantime we’ll have a replacement shipment sent today. I apologize for the inconvenience. Please let me know if I can be of further assistance. Thank you,[redacted]HealthyKin.com[redacted]

I had an issue with a stress fracture on my rollator. Drive did not do anything to assist me. The rep said the serial # was not in the system and told me to contact the place I purchased it. Dan at HealthyKin responded to my request for help. In less than 24 hours my replacement was being shipped. This far exceeded my expectations for warranty claims.

All service through Healthykin was nothing but superior. Would never hesitate to contact you again, especially with delivery right away.

I really like using Healthy Kin because they always provide me with super fast service and great customer support.

Prompt and very helpful.

My parents are now living with us. My father just recently suffered a stroke and is fully dependent on my family members. Healthykin has proven to have the best pricing, and now has proven to be "common sensical" with my request. Thank you, [redacted], for your prompt reply and service! Will continue to purchase from your website.

My husband fell and had numerous skin tears on his arms and legs. The hospital used Allevyn Gentle Border dressings on him. I looked at the local pharmacy and they were around $10.95 a piece. I looked on line and the prices were all over the place. Healthykin was the cheapest I could find starting at $2.95 for the 3in by 3" Silicone gel adhesive hydrocellular foam dressing. #[redacted]. They come in all sizes and you can buy one or 10 to box. Used with medical grade honey or silver, these bandages stay on for 3 to 5 days and the wound heal like magic and come off easily.. This is very important for paper thin skin. Will never use anything else. Healthykin delivered very quickly as well.

Fast and well wrapped

They delivered the product super fast, and when they made a mistake in my order, only sending half of it, they immediately made good - no hassle, no questions.

Yes I was pleased with the whole experience.