Healthykin.com

Service was excellent. I had a good price for product and the correct product arrived in 3 days. Thank you.

Gentlemen,

I have had a long term dry skin problem on my calves.I wear support hose and each evening when I removed them my hose looked like they were coated with dandruff,My Dr.Recommended Ammonium Lactate.This worked somewhat.I remembered that a few years ago and I spent some time in the hospital.Rhet had me use Sween 24.In the meantime I had forgotten about until a few weeks ago.I used it and almost overnight the flaking ceased.Now I only have to use it once ir twice a week and no more flaking.I am most pleasd with the results.

Yours truly,

I ordered some items on the morning of 11-17-2014 and received them at noon on 11-18-2014. Talk about customer service, it doesn't get any better than that. The things (bed pads) I ordered were extremely nice, well made in USA and very affordable. I couldn't be happier. So glad I found this company on a google search.

Hospital gave Gelatein20. Has 20 grams of PROTEIN! Decided to keep up the intake. Ordered it from Healthykin.com but I was concerned about the delivery time & weight of case. Needed someone to carry it in the house after delivery. Wrote an email. Dan Brown responded quickly. My product was delivered in LESS than 24 hours!? Ground delivery too. From Massachsetts to New Jersey...I was Shocked! ...and so happy. I have found a company that does it all! Product, customer service, delivery. I'll be back! Thank You! [redacted]

I JUST WANTED TO SAY THAT HEALTHY KIN PROVIDES GREAT SERVICES. ON MY LAST SEVERAL ORDERS I HAVE GOTTEN MY SUPPLIES IN 24-48 HOURS. THE ORDERS ARE ALWAYS VERY ACCURATE TOO. THEY ALSO HAVE A LARGE VARIETY OF ITEMS AT VERY REASONABLE PRICES.

I am so pleased to have found a company that makes a superior product at low cost to consumers.

I am also very very impressed with the way that customer service handles anything that arises fast and professionally.

I would love to recommend them to anyone that is in need of an affordable medical supplier that is dependable.

Review: I'd like to relate the experience I've had with HealthyKin.com. On 10-25-13 I ordered the Encore Deluxe Battery Powered/Manual Combo Erection Device for $125.00. Model Number: [redacted]. I received Model Number [redacted] The Encore Deluxe Manual Vacuum Erection Device it also sells for $125.00 delivered on 10-30-13. On 10-31-13 I used their Contact page and sent them an e-mail. This is the only way you can contact them as they have no phone number listed. I sent a short e-mail explaining I'd receive the wrong item ,it was not what I'd ordered. Their reply was to look at my shipping order and see that I'd ordered the manual style.

Yes this is what is on the shipping order but still was not what I'd ordered. I then sent them another e-mail stating so. In this second e-mail I'd ask them to please send me the battery powered head to make the order right. The next e-mail from them told me to again look at the shipping order this is what I had ordered,if I wanted the battery powered head I could order it for $74.95. What?

In my third (3) and final e-mail to them I explained that the number on the order page near the bottom left was the model number [redacted]. The following page asks how many you want to order. Again near the top of the page on the left is the same number [redacted]. I asked them as I'm asking you to please go to HealthyKin.com. In the "Search" box type in "Encore". In the drop down box select the Encore Deluxe Battery Powered/Manual Combo Erection Device. They and you should find the above mentioned numbers as they are described. (They didn't bother to check). I then asked them why in the world would I order a manual pump when I can get a battery/manual combo pump for the same price? I'm not Stu,Stu,Stu,Stupid! Duh! My wife also read the description of the battery/manual pump and we agreed this was the best deal as you get both pump heads for the $125.00.

I called the (1-800) number in the User's Manual. Turns out this is where the product is made and any mistakes that were made on my order is the responsibility of the company I ordered it from. On the order page it says the (1-800) number will be conveniently sent with the order. Leads one to believe this is the number for HealthyKin.com. It is not. I informed HealthyKin.com the manufacturer said it was their responsibility to make the order right. It was up to them to find out where a mistake was made on their end. I told them this sounds like a bait and switch to me. Sending me the wrong product trying to squeeze another $74.95 out of my wallet for what was ordered for $125.00. I asked how I could talk to the owners of the company. (You Can't). Told them my wife's cousin is a judge/lawyer and we'll have him contact HealthyKin.com. That I would be checking on the bait and switch laws. Asked them what kind of company doesn't have a phone number people can use to talk to a real person? Sounds Fishy to me! Also informed them I would be contacting The Revdex.com. And if this issue was not resolved to my satisfaction by that evening I would start the mentioned process.

I had just sent the e-mail when about 5 minutes later my home phone rang. It was their Contact Person he told me I'd ordered the product I'd received. I told him again everything you've just read. He told me No I'd ordered the manual pump. This is what you ordered. I said 'No I Didn't". This argument went on back and forth 3 or 4 times. Mr. [redacted] is the person that had called me. He was nice and calm to begin with,trying to convince me this is what I'd ordered. He appears to me to be the type of person that is always right and you are wrong. The type that will argue with you until you tell him he's right.So after I got tired of the back and forth I raised my voice and told him he sounded as if he was calling me a liar. He said he wasn't. I said he was. He repeated this is what you ordered. Then the shouting match began.

I had gotten so mad and fed up with him I asked my wife to talk to him. She started talking with him explaining what we had together decided was the best purchase for us. She asked him 3 times to stop yelling at her and this is when I picked up the extension phone. I picked up the phone in time to hear him tell her he didn't start yelling until her husband did. This is true and the only thing he got right. She continued to try to calmly talk with him and he continued to yell. I jumped in and told him what I'd been telling him and he got so mad he yelled real loud "It's resolved,It's resolved,It's resolved". While he was saying this he either couldn't or wouldn't hear us telling him it wasn't resolved. As soon as he got through saying "It's resolved" he hung up on us. Well he might think he's slick but I got his number from the caller I.D. Or at least the number he had called from. Please call this number and see if it's really him. [redacted].

This matter hasn't been resolved,the man is wrong and I demand satisfaction. All he had/has to do is send me the battery powered pump head. All of this could have been avoided if they would have sent me the right product. As it is I feel they are a rip off company involved in bait and switches. They try to rip off the innocent consumer saying one thing and doing another. And if they don't send me what is owed me I will tell everyone I can not to ever,ever,ever order anything from this company. If they won't satisfy us I feel they owe us the $74.95 for our aggravation.

Thank you for taking the time to listen to our problem with this company. Any help in this matter will truly be appreciated. We look to hear from you soon.

11-3-13Desired Settlement: Simply send me the battery powered head for this pump. Make this right and we can all forget about it. I do think they should send it to me in the correct case for the battery powered/manual model pump.The case the manual pump is in doesn't have the compartment for the battery powered head and I shouldn't have to fool with trying to keep all the parts together. They should all be in one case. If they desire the manual pump case back they may include the postage for it and a package to ship it in.

Thank You,

Business

Response:

This customer mistakenly ordered the manual unit, not the battery powered. The original order receipt that was emailed to him upon order completion verifies this (attached). To make his manual unit a battery powered unit, we suggest he orders the separate battery pump, which is available online here-

Thankyou,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received Mr. [redacted]'s response on 11/4/13. And NO since there was no effort on his part to resolve my problem I am not satisfied at all with him or the company HealthyKin.com. He obviously did not go to their web site and look up their order page. If he had done what I'd ask him to do he would have seen the order page on which I placed my order. The model number for the product can very easily be seen on all the pages [redacted]. Where he got the number [redacted] is anybody's guess. The man is wrong and it's up to him to find out where the problem is at the company level. Encore is not wrong!The toll free number for Encore located on the second (2) page of the User's Manual is the number for the manufacturer. They cannot help to solve any problems a customer may have with their order. This left me to search for a number with which I could speak to someone at Encore. I found it on the return address label of my package. On 11/6/13 I called and spoke with [redacted] he told me he worked in the warehouse and the people I needed to speak to were at lunch. I called back 1 1/2 hrs. later and spoke with [redacted]. HE was VERY helpful and did what I ask him to do. He went to HealthyKin.com on his computer ,looked up Encore,selected the Encore Deluxe Battery Powered/Manual Combo Erection Device for $125.00. I asked him to look at the model number on the description (1) page and on the second (2) page where you can check out. He found them to be [redacted]. [redacted] asked me for my invoice order number,said he would find it and would call me back shortly.The person who called me back was [redacted]. HE was the "Honcho"," The Man" to speak with to solve my problem. He asked me about my concerns and I asked him to do the same thing I'd asked [redacted] to do. He found the same numbers [redacted] did and looked at the order form that was received from HealthyKin.com. It was an order for a Encore Deluxe Manual Vacuum Device [redacted] for $125.00. [redacted] apologized for the wrong shipment being sent as this is not what I'd ordered. Having gone to the order page and seen [redacted] he knew that was what was ordered. He quickly said that he would put the battery powered head in the mail to me and that I should receive it either Friday or very early next week. He then apologized to me again for my inconvenience. I received the battery pump head this past Friday as [redacted] said I would on 11/8/13. This quickly from [redacted],[redacted].[redacted] told me the mistake was not on his end,he would be contacting HealthyKin.com about their screw up. Somewhere between their order page and their actually ordering it a mistake was made by them. He'd received an order for the [redacted]. So No Rocket Scientist Needed Here Is There? Hummm? Mistake all the way somewhere by and in HealthyKin.com. So stand up be a man and accept your mistake Mr.[redacted]!I still feel it was a bait and switch. I'm not satisfied with their non-service and unwillingness to admit they were/are wrong. I feel I deserve an apology from the real president of this company (Not some secretary typing the letter and signing the presidents name). A phone call from the president with apologies is also needed. A written explanation as to how/where the mistake was made,please don't say again that I ordered the wrong thing. You dropped the ball! A handwritten letter of apology from Mr.[redacted] for his very unprofessional manner i.e basically telling me I ordered the wrong item. And for insinuating that I'm a liar. If he were my employee I'd fire his butt for not listening to and yelling at the customer. " The Customer Is Always Right"? Not with Mr. [redacted]. We are still very upset with the way he treated us.So I don't expect anything to be done to appease me as this appears to be the type of people they are. I do feel that they owe [redacted] at Encore the $74.95 for his company making good on what I'd ordered. Again I don't think that will ever happen. So thank you HealthyKin.com for a very miserable experience with your company. I shall tell everyone I can not to order anything from HealthyKin.com.Regards,[redacted]

Two years ago I first ordered from Healthy Kim because of their wide selection of products, very reasonable prices, and low shipping costs. It has become my main supplier because in addition to the above the service is exceptional. I usually get the my orders with tracking within 48 hours, and if their is an occasional problem, they correct it immediately with no hassel. Recently, a bottle of dermal wash leaked during shipment. Even though the damage to other products was minimal, they sent a replacement order at no charge. Can't beat that! Finally, their website is one of the best, being very easy to use. I rate this company an A+

I ordered a product ftom this company using my mobile device and did not realize that I inadvertently enteredt the wrong 2 letter abbreviation for the state. I was promptly contacted via email to confirm my address. My product arrived the next day. This company is thorough in its shipping processes and prompt in sending out the products. I am very impressed with the company snd will not hesitate to order from them again in the future.

Yesterday my order arrived damaged. I advised their customer service team via an online message. Within 12 hours I received an email apologizing and a request for the number of items damaged. They are shipping the replacement items today.

Excellent customer service!!!! Typically receive my order the next day. I will definitely recommend this company to others.

Thank you,

Review: Place an order on 10/05/2013 on healhkin.com website. have not received order or correspondence form company.Desired Settlement: Cancel order and receive full refund

Business

Response:

Hello [redacted],

We have sent you several emails regarding the backorder of this item. We have cancelled/refunded your order. I apologize for the delay. Please let me know if I can be of further assistance.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I had a charge coming out of my account from this company. I have in the past ordered from this company so my credit card was most likely still on file, but it was a few months ago when I ordered last. I tried calling the company and got a Dan B[redacted]'s voicemail so I left a message explainning the situation and informed him that I did not place this order. And this was the response I got back via email:

Hello Janelle,

Thank you for contacting us. You did finalize your order and an email

receipt was emailed to you immediately. Unfortunately your order had already

printed at the warehouse and could not be stopped. Feel free to refuse the

shipment with [redacted] upon delivery. If you are unable to refuse the shipment

you can contact me for return instructions.

Thank you,

Dan B[redacted]

I feel that for him to tell me that I did finalize this order was completely rude and unprofessional of him. I work F/T and cannot sit at home all day and hope I catch the delivery driver with the order to refuse it. I will be contacting my bank to try and resolve this issue through them.

Excellent product and quick shipping. All was as expected. Thank you

I am pleased with the products I ordered and the service provided by HealthyKin.com I will shop with this company again. I have already recommended this website to others and will continue to assist others by telling them about HealthyKin.com.

They was very helpful with a speedy delivery and there great thanks

Great prices and customer service. Speedy response to questions and speedy delivery. Very positive online shopping experience.

I have been a customer of this company for over a year, closer to two years. I have been very satisfied with the service that I have received. Excellent customer service! If I have any problems with an order, I have gotten a quick response. I will continue to be a customer of this company. YES I will continue to recommend this website to all of my family, and friends as I have already been doing. I love the fast shipping too! Thank you, D[redacted]

They are perfect! I found them on a whim and have been completely satisfied!

Their service is EXCELLENT. prices low

Good product, good service