GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I'm providing the requested information.Account number: [redacted] Regards, [redacted] 352-474-

October 13, RE: Complaint ID: [redacted] [redacted] Dear [redacted] ***: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please note that our records indicate you are in contact with GM Financial regarding this matter and awaiting resolutionA representative will be in contact with you directly once we have thoroughly researched your account and will provide information as requested Please feel free to contact our office at [redacted] should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

February 16, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationPlease be advised that we received a payment in the amount of $on February 15, that applied towards your January of base rent payment, and a partial for February of paymentAs of the date of this letter, you have made out of monthly base rent payments and currently have a balance of $for your February of paymentOur records reflect that the June of payment was not received until July 8, We received two payments in February of that covered December and January 2016, however the account has been running past dueAs previously advised, a copy of the Account Payment History will be mailed to you separatelyIf you have any questions or require additional assistance please contact GM Financial at [redacted] Sincerely, GM Financial

Empathy does not solve my issue AT ALL!? I wonder if anyone else has had the same problem but I'm more than sure I'm not the only oneSo much technology available these days you mean to tell me you don't have a system in place to assist when something like this happens, whether it be the consumers fault or your own and in this case it's BOTH.? I'll admit my faults but I'm still waiting on the company to admit theirs, but oh that's right they can'tWhy is that, because they don't record their phone callsI had a phone call that I wanted pulled and was told it wasn't available because it wasn't recordedNow see I have a problem with that, how? am I going to "show" you where you all opened your mouths twice and made a mistakeI explained to them? don't talk to me like everyone in your company is perfectAdmit that mistakes happen, tell me that yes they may have told you what you're saying MsHowardNope, nothing of the sort, instead you want to tell me "based on the notes".? To my recollection you are depending on a human being to recall the facts of? a phone call as best as they canWell there is? ALWAYS room for human error, again I admit mine...when are you going to admit yours???? The fact that you use a 3rd party to process payments can be a hindrance within itselfWe have come so far and you're basically telling me that you "can't see" what is going onWhat type of customer service is this where the deptscan't see the same thingYou show payment being submitted while your bank (that you have no access to) shows otherwiseTell me how does that help the consumer when billing comes into playAll of this is rhetorical at this moment but my issue isn't resolvedI have submitted another complaint simply because your customer service fails to lack the capacity of giving consistent informationBecause of the lack of competency we are here on Revdex.comI'm being "talked" to as if my issue is going to directly affect the individual to whom I'm speaking to at the timeMy issue isn't coming out of your [redacted] ***'s check, Brit's check, and [redacted] or [redacted] at the corporate office's checkYes I spoke to corporate as well because you all need to get it togetherNever in my life have I had to report a company...NEVER! Do you want my business or not? Do you want business with future consumers or not? I only care about one thing, figure it out!

Complaint: [redacted] Again, please properly update my credit report IMMEDIATELY? to show the correct balance due and to reflect that my account is current.? acct# [redacted] Regards, [redacted] ***

May 30, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear [redacted] ***, Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required At your earliest convenience, please forward me your social security number and/or your account number Upon receipt of this information we will research this matter Sincerely, GM Financial

June 6, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information A review of your account indicates that you enrolled for the Automatic Payment Plan (“EFT”) and a recurring payment schedule via Western Union Speed PayAs both of these payment options are consumer driven, initiated, and authorized, GM Financial is unable to stop or alter these paymentsAccording to our records, the cancellation of the Automatic Payment Plan was initiated by you on May 23, and is to be effective for the June 20, paymentOn May 30, 2017, GM Financial received a returned payment from your financial institution as “not authorized” by you, which caused the recurring payment schedule to cancel as wellPlease be advised that GM Financial is unable to honor your request to provide an account credit as both payments were set up by you and do not represent any error by GM FinancialAs of today, the account is current Should you have any further questions or require any additional assistance, please contact Lease Customer Service at [redacted] Sincerely, GM Financial

March 6, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised, your GM Financial account ending in *** has been corrected and reflects the payment made on January 8, in the amount of $and was applied towards your monthly base rent due for January 3, Your account is currently due for April 3, We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-#### Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: GM Financial has been aware of my bankruptcy for months and still refused to be accommodatingI will wait to see if I receive the letter as stated in the mail Regards, [redacted]

April 28, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records indicate that you submitted an enrollment form to GM Financial for automatic monthly ACH payments to begin on November 20, On December 3, 2015, you set up an additional online recurring payment schedule through Western Union to draft $on the third of each month beginning on the date of submissionThe confirmation number provided to you by Western Union was [redacted] Your Western Union recurring payment schedule was cancelled online with the last draft being February 3, You remained enrolled in the ACH payment schedule set up with GM Financial until you requested cancellation on April 10, We have sent a refund for the payment drafted on March 20, via FedEx overnight, tracking [redacted] Please be aware, your lease maturity date is June 20, We would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceShould you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I have reviewed my account and the December statement is still not been posted on my account and there is no record of the November payment of $ on my account and there is no record of my November statement posted on my account but there is a statement for September on there twice The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet also, the remaining payment is incorrect I have payment remaining not my account is all wrong and no one is going to correct it I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct Thank you I am rejecting this response because: Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:? why do I need to wait for a check to be mailed??? The last attempt was overnighted, I want my refund overnighted.? Also, that was not an apology, that was a condescending remark.? The poor service 'I feel' - are you kidding me???? I can lay out point by point every failure, lie, misrepresentation, etc, I was hung up on - unacceptable.And to prove the lack of communication within this 'organization' I received a phone call Finally yesterday from GM financial.? Once again they assured me the check was being sent, overnighted with a true apology letter.? Completely different response then what they sent through you.? However, I have yet to receive my refund - I wont be holding my breath.? ? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I should not be penalized for error on GM Financial and the dealershipI spoke with a manager named [redacted] and already provided all the required documentation to expedite the payment and was told the check would be issued in 3-5daysI even requested follow up calls from gm fincial to ensure everything was ok and the payment was issued, that I never receivedI called myself to check on the situation to where I was hung up on multiple timesI would like the refund check issued nowNot on Dec Regards, [redacted]

May 1, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] **? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 3, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information As previously advised, the Contract reflects that the first payment was due days after the date of the Contract The additional fifteen days are reflected in the monthly installment amount and APR Therefore, the Contract term is months and days, not simply months On December 20, 2017, a deferment was processed for the months of November and December 2017, extending the original terms to months and days Please note, these extra days will reflect as another month your account is scheduled to be openedA review of your account indicates it was reported as a charge off on June 29, 2018, due to the account being over days past dueThe original charge-off amount reporting is $23,Please contact us at ###-###-#### for further assistance with your account Please be aware, as per your Contract, we may apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to any other amounts owed under this contract in any order we chooseOnce the account is current, payments can then be applied as requested If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail a letter of representation that includes his or her contact information to: GM Financial Attn: Legal Department [redacted] Fax: ###-###-#### Please remember to include your account number on all correspondence sent to GM Financial Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Stating a bills or statements were sent out to my address of record is a fabricated lieI have had GM Financial for over consecutive years, including presently with another car lease and they are infamous for sending out bills AND calling your number on recordThey never sent a final bill whatsoeverAdditionally, As of August 1st, GM Financial states the account is days oldThis would put the account notice as a start date in MAY 2017, yet again, GM Financial states they sent out a letters in October, nearly months after they allegedly sent out a bill Still also, ironically not one phone call or voicemail ever in months this supposed bill and past due bill was sent.It's time they forward this information to their General Counsel or their Chief Compliance Officer to avoid litigationThey insist on giving excuses and the same redundant generic answers As an attorney myself, why wouldn't I pay a $bill when its due yet pay $a month on-time with my current lease with GM Financial.It is time for GM Financial to answer in a court of law Revdex.com- I thank you for your all your efforts Regards, [redacted]

Thank you for forwarding the additional correspondence Please be advised that GM Financial has not changed our position regarding the account Thank you for your time and insight regarding your experience with GM Financial Sincerely, GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: the business requested additional information only and I am providing my GM Financial Account # as requested [redacted] This issue has been going for months now and if not resolved, I would like to escalate this matterRegards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would also like to add that as of yesterday I was able to get a hold of their customer service lineAfter waiting over an hour they finally figured out my problemA payment was made from another financial company that was not myself and they had to fix the corrected amount that I own on the vehicle because the money was taken back out because it was paid by mistake to the wrong accountThey saw the payment was made on June 20th, They did not notice it until November 17, They did not contact me nor notify me of this and lead me to believe I owed more than I was suppose toAfter trying to get a correct answer after months I finally was told of this paymentThere was a lack of communication as well as doing their job to track these payments on their partI have yet to talk to a supervisor and have spent the last weeks trying to get a hold of someone on the customer service lineI would still like to file a complaint and add this bit of information on to the original complaintMy social is [redacted] The GM Financial account number is [redacted]