GM Financial

Complaint: [redacted] I am rejecting this response because: The response from the company does not address my complaint - the fact that the finance company did not acknowledge the information/misinformation provided to me with each attempt I made to resolve my financial hardships and inability to pay in accordance with the contract signed When I made the last payment in the amount of $on 8/29/the payment was accepted and I was led to believe the company would continue to work with me to keep my vehicle The fact that I was unable to speak with the company every day that they called - harassed during work hours every day - was explained the several times when I was finally able to answer and speak with the GM rep The fact that there was an outstanding insurance claim was passed to every GM rep beginning with the voice mail message I left on the morning of 9/30/through to the person I spoke with through November GM willfully decided to not file the clai [redacted] My complaint is that GM Financial did not provide fair business practices and willfully deceived me and my ability to file the insurance clai [redacted] I likewise kept in communication with Geico agents to advise that someone from GM Financial would contact the [redacted] If GM had contacted Geico as I advised, this matter would be closed and GM Financial would have the funds owed to them and significantly more than $7,- the amount reportedly earned from the sale of the vehicle Please address why the insurance claim was not filed, the lack of professional behavior of each GM rep, and the willful deceit in handling this matter [redacted]

March 24, Re: Complaint ID: [redacted] Ronald [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On January, 17, 2015, you entered into a Motor Vehicle Lease Agreement for a Cadillac ATS with Silver Star Motor CompanyWithin the agreement, you agreed to a month lease term with a payment of $per monthGM Financial was not present at Silver Star Motor Company during the signing of the contract and was not privileged to any agreements between the two partiesThe contract was subsequently assigned to GM Financial I have included a copy of your contract for your reviewShould you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

March 5, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

October 20, RE: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that check number [redacted] received on September 11, 2017, in the amount of $28,was cashed by GM Financial and then was returned as “Refer to Maker” on September 19, Please be advised you will need to contact your financial institution in regard to this matter Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at (800) 284- Sincerely, GM Financial

August 4, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees Our records reflect that the payment in question was submitted by you via [redacted] SpeedPayPlease note when selecting “Make Payment” within the [redacted] SpeedPay system, you agreed to and authorized this transactionThe payment method you chose to utilize is completely consumer driven, initiated, and authorizedAs you were previously advised on June 17, when processing a payment via [redacted] Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allowsGM Financial does not have the ability to stop or alter any transactions submitted using these payment methodsTherefore GM Financial is also unable to stop the second attempt even if additional arrangements have been made Please be advised GM Financial takes all complaints seriously and apologizes for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***Hi My account number is [redacted] I spoke with [redacted] in the loss department in December of and was told that everything was paid off and I would probably get a refund of two payments which would have been around I received nothing but a bill months later for This is wrongHow can a company do this? Please let me know if yo will make this right or do I have to hire an attorney?thank you [redacted] ***

Complaint: [redacted] I am rejecting this response because:There were attachmentsI will attach them againThe contract you provided a copy of clearly states [redacted] NOT GM FINANCE! Attached again are my supporting documentsWhere online is the account payment historyOn my attachment you will see what I can see in which there is no indication of a payment not being madeI know understand why there are so many bad reviews with your company.? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:You have handled this entire situation car freeThen you insult my intelligence by stating that you are "waiving the $526.91"You are not waiving anything, you are correcting your mistake by removing the that I never owed you in the first place and if your dealership would have don't their job and immediately went to GM financial and said, Ronnie [redacted] just returned his Terrain on April 19th, Then we would not have this problem and I would not be taking time out of my work day to fight this and correct my credit.? With what you have put me through, your offer is unacceptable and offensive.? Get my credit fixedNOW!? ? Regards, [redacted]

Complaint: [redacted] Michael E [redacted] P [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received lien release or title to my car in the mail yetOnce they both are received I will accept responseI still believe an investigation into GM/Americredit's practice of not sending proper releases and clear titles to consumers in the first place is still warrantedI believe they have set up & run the website www.getmycartitle.com to extract extra unnecessary & illegal fees from consumersIt was their first response to me when I called & told them I was paying vehicle off a few months early back in & made sure they had my correct current mailing address (is same now still) to mail clear title toThey told me I was going to have to go through www.getmycartitle.com & pay extra fees before even receiving final paymentIs their ownership & use of that website to gain extra fees legal? Regards, [redacted]

March 19, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As previously explained, our records reflect the account was last reported in December of for the November paymentYour payment was due on November 6, GM Financial received a payment in the amount of $on November 22, An additional payment was made to complete the November payment on December 8, in the amount of $ GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time Please note that if your records reflect differently, please feel free to send in proof of cleared funds for the November of paymentUpon receipt of this information I will research this matter Should you have any further questions or require additional assistance please contact GM Financial at [redacted] ? Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: the issue has not been resolvedI did not post the payment to the wrong account and should not have to wait this long for this to be resolvedmonths is entirely too long for a simple resolution to be completed Regards, [redacted]

Please enter your reason(s) for rejecting the business response below.I never received a telephone call in regards to late charges What sense would it make to pay a loan in full and just leave late charges owing? Had I known there was a balance it would have been taken care of at that time as well! Also, the loan company had my address incorrectly as McMinnville, Oregon not McMinnville,TN for the majority of my contract time so that may explain why a letter was never received by me, if indeed a letter was sent! I realize I that this complain is a major waste of my time and Revdex.com resources but it is really the only way an average Joe consumer can warn others of unethical business practices I have paid the late charges (under duress) but I will continue to dispute the validity of those charges

March 31, 2017? Re:? ? ? ? ? ? Complaint ID: [redacted] ? ? ? ? ? ? ? ? ? ? ? [redacted] ***? Dear Ms***,? Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information? Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law? Late fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there are no late charges assessed or a credit mark on the account at the timeThe account is current as of the date of this letter.? Should you have any further questions or require additional assistance, please feel free to contact Customer Service at [redacted] .? Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT? Sincerely,GM Financial?

May 30, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised that recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8, GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

June 9, Re: Complaint ID: [redacted] ? ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On December 16, 2015, GM Financial received an application for credit submitted at Jake Sweeney ChevroletYou have indicated that you are disputing the inquiry as unauthorized; and as a result, GM Financial has requested that the appropriate credit reporting agencies remove the GM Financial inquiry from your credit reportIn the event that the credit bureau reporting agencies are unable to delete the inquiry, we have asked that at a minimum that they convert the hard inquiry to a soft inquiryPlease be advised that it can take the credit reporting agencies four to six weeks to update your credit report Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: It appears that I will have to speak to a lawyer about this to determine if this really will be the final resolution on thisMonths ago, I brought to GM Financial attention about these parking tickets that did not belong to me (I know that all conversation are recorded)I concerns were dismissed/ignored and was put on me to try and figure this outIt was at that time that I was even told by the City of Chicago, that if GM Financial insist on associating me with these parking tickets, I should seek legal adviseI have received parking tickets/violation (legal documents) and a bill for demand of payment to the amount of $1,The bill list out parking tickets/violations and received only so there wasn't even full disclosure of all of the parking ticketsI submitted two online complaints, which both were ignoredAnd, the fact that action was only taken once I raised this to Revdex.com appears to be the exact opposite GM Financial takes their customer seriousNopeI don't think soI have every right to dispute any charges, just like its my right to dispute credit card charges but yet, I have gotten daily recorded telephone calls and NOT one human being contacted me about this outstanding billBecause if someone would have spoken to me, I would told them that I was disputing this billThe way GM Financial handled this was 100% unacceptable Regards, [redacted]

December 18, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

January 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On March 26, 2016, you entered into a Retail Installment Sale Contract (“Contract”) with Hall Honda for the Honda Accord in the amount of $27,at an interest rate of 16.20%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning April 25, On September 30, 2016, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past due and GM Financial had not been made aware of any pending insurance claimsPlease be aware, numerous efforts were made to contact you regarding the status of this accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact the Loss Recovery Department at [redacted] Sincerely, GM Financial

March 19, Re: Complaint ID [redacted] *** [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect, a refund has been requested and completedA check in the amount of $was issued to the address of record on March 16, GM Financial is unable to honor your request to refund $in bank fees as this situation was not caused by a GM Financial error Should you have any questions or require additional assistance in regards to this matter please contact GM Financial at [redacted] Sincerely, GM Financial