GM Financial

to prevent from including any PII, please email me at [redacted] so I can provide you with the information [redacted]

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following informationIn order for a party to be removed from or added to the Contract/Account, the party intending to keep or assume the obligation must refinance the loanGM Financial is unable to honor your request to revise the ContractAlthough GM Financial does not offer refinancing, customers may choose to refinance their loan with another lender at any timeShould you have any additional questions, please contact Customer Service at 1(800)284-Sincerely, GM Financial

December 15, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: I have provided the Revdex.com with proof of contact initiated by GM Financial as discussed in my original complaint on NOV at my work numberAnd a cease and desist was only for my work numberIt does not preclude a standard statement, either electronic or regular mailNor does it preclude the late emails that GM has sent in the past such as the one I received for August when I requested the defermentI have also provided GM with an email from [redacted] stating a deferment was placed on my accountWhile GM is required to accurately report, GM is also required to back up the representations made by its representativesI was led to believe this was a resolved deal prior to the due dateI was not informed it was late or open on the 28th when GM initiat d contact or through the standard means used any other month Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this is an attempt to find a resolution? Regards, [redacted] ? Chevy Cruze? ***?

September 26, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

I should not be the middle man in this situationThe dealership is verbally stating that they did not pay off the account because the deal was not finalized from Gmfinacial part in the allotted time periodIf there was something that was holding off the deal to go through this should be something GMfinancial should be aware of and have documentedThe Trade in was an exisiting gmfinacial account and the new loan was also a GMfinancial accountPlease investigate both accounts because the dealer keeps pointing the finger to you GMFinacial, that the way you handle the loan transaction delayed them from sending the checkOnce again I will not be the middle man in the situation and suggest you contact the dealership directly and get the correspondence from them

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following informationAttached for your records is a copy of the Settlement Confirmation LetterA hard copy has been mailed to your recently updated address of recordPlease understand that the credit bureau reporting of your account will not be updated to reflect settled in full as a charged-off account, until the full negotiated settlement amount has been satisfiedAccording to our records, GM Financial is allowing you to settle this account balance as a charged-off account in the amount of $1,to be paid in installments due on the last day of each month beginning December 31, The final installment for the settlement amount is due on May 31, The next scheduled credit bureau reporting date for your account would fall on June 7, or June 8, You will need to allow the credit bureau reporting agencies 30-days from these dates to reflect the updates to your GM Financial tradeline Should you have any further questions or require additional assistance, please feel free to contact GM Financial at 1(877)203-Sincerely,GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Account # [redacted] Chevy Tahoe? [redacted] ***

Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On December 17, 2012, [redacted] entered into a Retail Installment Sale Contract (“Contract”) for a Hyundai Accent in the amount of $7,at an interest rate of 11.25%Within this contract, both parties agreed to pay installments of $per month for months beginning on January 31, 2013; and if the payment is not received in full within days after it is due the parties agreed to pay a late charge of 5% of the part of the payment that is late with a maximum charge of $ As this is a simple interest contract, meaning that interest accrues daily on the unpaid principal balance; there is no grace period Courtesy payment reminder calls are made to all parties of the contract if the payment is not received in full within days after it is dueOur records indicate that the last call made to any party of this account occurred on May 8, at 11:33AMOn this date the April 30, installment payment was days past dueOur records reflect that a payment was submitted online via Western Union’s Speed Pay system on May 8, at 5:35PM Please be advised that a cease and desist has been documented on the account for your telephone numbers onlyWhile you may no longer receive phone calls regarding the status of the account, GM Financial will continue to communicate with you to the extent allowed by law Included for your review is a copy of the Retail Installment Sale ContractA copy of the Account Payment History will be sent to your address of record within 7-business days Should you have any further questions regarding your GM Financial account, please feel free to contact Customer Service directly at ###-###-#### Sincerely, GM Financial

November 7, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records indicate that the refund check in the amount of $was sent to your address of record on November 6, using FedEx overnight, Tracking # [redacted] Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe would like to apologize for any inconvenience you have experienced as a result of this situation If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

March 6, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please note that our records indicate there was no payment received for the month of December of The last payment prior to this was received on October 30, and was applied to your November of base rent In order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the missing payment has been cashed by GM Financial, please forward a front and back copy of the cashed check or a bank statement with a running balance, before and after the transaction, so that research may begin Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

July 20, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.com At this time, GM Financial is currently reviewing your account Please allow additional time for your request to be reviewed Once the review has been completed, a response will be communicated to you via regular mail Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: My problem with this is the fact I was unaware of what happens with leftover interest at the end of a loanThey are counting me late for something that hadn't even been established yetMy regular payment was $They are listing a late payment in the amount of $It appears on my credit that I couldn't even make the payment on time of $My payment was $for the entire length of this loanFor the past year I was never lateTrying to establish my creditThe new loan was not even established at the time they are saying the $was lateSo how can they claim at that time $was late when we hadn't even made that new payment agreement? All of this is totally wrong.? If they wanted to report me late on the 4th it should be reported that I was late in the amount of $2,or whatever the full amount they say I should payNot $that wasn't even establishedThis needs removed? I know I'm speaking for someone else but even the finance officer at [redacted] agreed this is not rightHe even said GM Financial does some shady thingsI hope this can put a stop to them doing this to others as wellThank you so much.? Regards, [redacted]

January 12, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Just because it's "legal" doesn't make it rightPlease know that I have advised everyone I know to advise everyone they know to never do business with your company, as you have no moral compass and do not value your customers Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have been told that a check was mailed out on Feb19th 2018, I was told this will take business days to get to me, after the days, I called back to be told that it will be to business days, and when I still didnt get it I was told that it says it was mailed but NO check number was generated, which means no check was sent out, this is according to a GM Financial Customer service repThen When I called back on the 6th, I was told the check was in fact mailed on the 6th, and even as of yeasterday March 8th I was told again it was mailed on the 6th, Now you are telling me it was mailed on the 7th, not a big deal of day, Im just tired of the liesI just want to get my refund and be DONE with the LIES of GM financial Regards, [redacted]

Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number or the last four digits of your social security numberUpon receipt of this information I will research this matterSincerely,GM Financial

February 13, Re: Complaint ID: [redacted] Dear MsShakoor, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information After a thorough review, GM Financial has submitted the request to remove the billed amount of $1,for the erroneous parking tickets from your GM Financial Lease accountUnfortunately, GM Financial is unable to honor your request to cancel your contractPlease be advised the responsibility for this contractual obligation remains GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionWe apologize for any inconvenience this situation may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(***)***- [redacted] Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:Please see the attached documentationGM Financial is not being forthcoming with all of the information nor the contact datesFirst of all, I have attached the contract in which [redacted] is listed as the lien holderI contacted [redacted] several times to inquire about the paper work for the bankAs of May 10th, they still didn't have the information but said that I would be receiving it shortly I received the paperwork on May 15thAt that time, I contacted Customer Service on that date, GM conveniently omitted my first contact with GM FinancialI also called the two more times after the 9th, again, GM is not forthcoming in all of the pertinent informationAccording to the information on the website, since I am enrolled in paperless statements, I relied upon the information thereIn the transaction history, I provided a copy of, it never states that a payment was returnedThere is no way to know if anything was wrong until I went to make a payment in July, at which time the statement said I was lateWe were not late because of money problems, we were late because GM did not provide accurate information on their website under my account nor did they communicate there was a problem or leave any messages.I was provide a fax number after numerous requests from the customer service representative on July 17thAttached is the transmission receipt that I faxed over to GM for a response, in which they have not responded at all yet.? Please review the attached documents Regards, [redacted]