GM Financial

January 9, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested and was completedA check in the amount of $was sent via regular mail to the address on file on January 4, Please allow to business days from the time the check is issued for it to be received We appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at [redacted] Sincerely, GM Financial

January 19, Re: Complaint ID: [redacted] * [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention Should you have any further questions or require additional assistance, please feel free to contact GM Financial at [redacted] Sincerely, GM Financial

July 12, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information Upon review of the account, our records indicate we received a payment on May 18, for your April 13, installment due date On June 13, we received a payment in the amount of $which completed your May 13, installment due date In order to ensure the current account status and payment history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureaus The bureaus generally reflect the updated information within 30-days, if an update was required Please understand that any disputes submitted through the credit bureaus, prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial We would like to apologize for the poor level of service you feel that you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-#### Sincerely, GM Financial

February 16, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information It has been brought to our attention that in January 2017, some consumer’s trade lines did not update the current balance field appropriately which may have caused your trade line to show as paid or closed We are working with the credit bureaus to correct this issuePlease allow some time for your trade line to be updated with the correct account informationOur records reflect that a credit rating letter was sent to your address of record on February 10, reflecting the current balance of your account as $15, Should you have any further questions or require additional assistance regarding this matter, please contact GM Financial directly at [redacted] Sincerely, GM Financial

September 12, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please be advised GM Financial sent the registration packet that includes the permission letter, Lease agreement, Power of Attorney, certified title/sales tax letter, and check to register vehicle via FedEx 2-day on September 7, via overnight, tracking [redacted] Our records reflect that the package was delivered September 11, We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at [redacted] Sincerely, GM Financial

February 13, Re: Complaint ID: [redacted] [redacted] Dear [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

January 11, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information As previously advised, your GM Financial account matured on July 4, 2016; at which time the balance was due in full for the amount of $2,Please be advised, the new payment plan was offered to you at no interest in efforts to assist you with the remaining balance and was not completed until August 19, At which time the account was over days past duePrior to the loan extension, the loan balance was due in full and continued to be late until that process was completed If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

November 4, RE: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Included for your review is a copy of the registration letter that will be mailed out today to the address you provided Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

July 5, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information A copy of your account payment history and sales contract have been mailed to the address of recordPlease allow 7-business days to be receivedPlease note, the title on file is electronic and there is no copy available Should you have any further questions or require additional assistance please contact GM Financial at ###-###-#### Sincerely, GM Financial

January 15, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA response will be issued once the review has been completed Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: ? account still reflects incorrect information? Yes, I have spoken with a customer service representative, as of last Friday? GM Financial has verbally agreed to "try" to resolve my concerns, but have not been able to do so? Account still reflects wrong number of payments remaining and wrong due date for next payment Regards, [redacted]

June 14, Re: Complaint ID: [redacted] [redacted] Dear Ms***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information In order to resolve this issue, GM Financial has mailed a payment for violation [redacted] to the New York State ThruwayAs a courtesy, we will not bill this through to youWe have contacted the New York State Thruway and confirmed that violation [redacted] referenced in your complaint is not associated with your vehicle or accountPlease be aware you may register your vehicle license plate liability with your local DMV in order ensure you receive any invoices regarding tolls and ticketsPlease contact GM Financial Lease Customer Service if you need any assistance with this process If you have any further questions or are in need of additional assistance, please contact GM Financial at [redacted] Sincerely, GM Financial

January 29, Re: Complaint ID: [redacted] [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On August 18, 2017, the vehicle was involved in an accident and declared a total loss by Amica Mutual Insurance (“Amica”)Please be aware, you are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in full The insurance proceeds from Amica in the amount of $7,were applied to your account effective the date of lossAs per your contract, we may apply each payment to the earned and unpaid part of the finance charge, to the unpaid part of the amount financed and to any other amounts you owe under this contract in any order we chooseThe insurance proceeds were applied to the principal balance of your account reducing what you owePlease be aware, the insurance proceeds received from Amica were not enough to pay the amount you owe We apologize for any inconvenience you have experienced as a result of this situationIf you have any further questions or are in need of additional assistance regarding your account, please contact GM Financial at 1-877-203- Sincerely, GM Financial

September 27, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] : Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial

September 30, 2015RE: Complaint ID: [redacted] Dear Mr [redacted] Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer you the following informationPlease be advised that the number provided was given to GM Financial from the customer as reference contact informationOur calls to third parties are only intended to be used for obtaining updated information for our customer No harassment or inconvenience was intendedGM Financial has removed the number provided and no further calls will be madeSincerely,GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comYour account is currently being researched in regards to your concernsAn answer to the desired settlement you have expressed will be sent when the research has been completed Sincerely,GM Financial

March 20, Re: Complaint ID: [redacted] Maryetta Crum Dear MsCrum, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Please be advised, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3, We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter ###-###-#### Sincerely, GM Financial

February 7, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On August 4, 2015, you entered into a Motor Vehicle Consumer Simple Interest Installment Sale Contract (“Contract”) for a Chevrolet Impala in the amount of $12,Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning September 18, On January 12, 2018, the decision was made to repossess the vehicle, as allowed by the contractAt this time the account was days past dueOur records indicate the vehicle was repossessed on January 29, and returned to you at no charge on January 30, A repossession will not be reported to the credit bureaus and you will not be responsible for any repossession feesUnfortunately, we are unable to accommodate your request for further compensation If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at [redacted] Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will add that GM Financial really needs to re-evaluate their process and policies with refunding people money that is owed to customers? It shouldn’t require over a dozen phone calls, a Revdex.com complaint and over a month of waiting for a refund, especially when the money was pulled from a checking account AFTER the loan was already paid off? No other financial institution has been this difficult to work with as GM Financial? I will never consider another GM product in the future nor will I ever consider GM Financial for financing ever again? When looking to see how a company should NOT conduct business, look no further than GM Financial.? ? Regards, ***? ***