GM Financial

December 21, RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

July 24, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information The redemption notice you referenced indicates that any expenses incurred and not reflected on the notice will be added to the total amount you must payPlease be advised redemption requires the total loan balance and expenses to be paid in full; the account was reinstated, not redeemedThe total amount required to reinstate your account was $1,895.69, as quoted to you on May 4, You paid $1,to complete the reinstatement The $in total repossession expenses included a repossession agent fee of $375.00, agent facility fee of $100.00, sheriff fee of $250.00, clerk of court fee of $and an administrative fee of $ You may contact our total loss department directly at ###-###-#### to make arrangements on your remaining account balance Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] there is nothing I can do the party involved is diseased & the only resolution is to remove the $charge from my diseased fathers name,this is elder abuse as my mother a surving spouse is medically unable to drive & she was not aware at time of her husbands passing that she could abandon the lease & as a upstanding citizen & senior she continued to make payments on the vehicle & did NOT drive it,that explains why the mileage is 20,below lease term if this is not resolve & charges removed/waived,DUE TO DEATH OF LEASEE I will be contacting office of elder affairs,consumer protection agency & filing a lawsuit under the terms of lease stipulation of a ‘death’

May 31, Re: [redacted] ? ? ? ? ? Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Your GM Financial account reflects that you have a simple interest loanThis means interest accrues daily on the unpaid principal balanceIn review of the account activity and payment history, more of your monthly payments were applied to accrued interest due to payments being made after the scheduled due date which resulted in the unpaid principal balance that remains today If all payments are paid by the due date, the account would have been paid in full on the contract maturity date Please be advised, we have emailed a copy of your payment history that was generated on May 23, 2018, to your yahoo email address for your reviewAny payments posted to your account after this date will not be reflected in this payment history We appreciate you bringing this matter to our attention and apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-#### Sincerely, GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192744, and fhind that while not all statements made by business are correct, I was able to get my vehicle back and just want to be done with all of this

July 2, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr***, Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter Sincerely, GM Financial

August 10, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms [redacted] , Thank you for the additional correspondence sent to the Revdex.com, please be advised GM Financial has not changed its position regarding the request to reimburse any overdraft fees Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-#### Sincerely, GM Financial

March 13, RE: Complaint ID: [redacted] [redacted] Dear Mr [redacted] Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

February 13, Re: Complaint ID: [redacted] [redacted] Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Please understand, a payment was not received in June Your enrollment in the GM Financial automatic payment plan began on July 3, Please be aware, GM Financial has posted each payment received through your enrollment in the automatic payment plan on the date they were received and they were not affected by our recent system enhancements Our records reflect that you have not been reported to the credit bureaus for any late paymentsThe late charges assessed to your account have been waived in an effort to resolve this matter Should you have any further questions or require additional assistance, please feel free to contact GM Financial Customer Service at 1-***-***-*** Sincerely, GM Financial

Complaint: [redacted] I have reviewed my account and the December statement is still not been posted on my account and there is no record of the November payment of $ on my account and there is no record of my November statement posted on my account but there is a statement for September on there twice? The spreadsheet that you have sent is not correct there are no payment showing for December 2016, and there are no payments showing on November in your spreadsheet? also, the remaining payment is incorrect I have payment remaining not my account is all wrong and no one is going to correct it? I know how the billing system works so you do not have to explain it to me, and the month is not over, and I did not have all these issues when I started with GM Financial, and the staff now seems very unqualified and very rude to say the least and I get a different answer and story depending on the person, no consistency with anything so your information is not true or correct? Thank you I am rejecting this response because: Regards, [redacted]

I am rejecting this response because I have called GM Financial customer service and they have verified that I have a CREDIT BALANCE.? ? I do not understand why I need to give your company a copy of my bank statement showing all the transactions on my account.? I sent a bank statement with all the NON GM Financial data blacked out because it is not the business of GM Financial to know what is in my bank statement.? ? I don't understand why you are holding up giving a customer back a credit balance?? ? I paid an installment AFTER the account was closed out, according to correspondence from GM Financial.? I have attached the letter stating that my account was paid in full on May 8, 2018.? ? A payment of $was received by your company on May 16, 2018.? ? Clearly an overpayment.? ? It is my account, my credit balance and I am demanding that you refund this money immediately.Regards, [redacted]

July 15, Complaint ID: [redacted] Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following informationOn August 6, 2014, you signed a Closed End Motor Vehicle Lease (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 6th day of each monthA review of the payment history of your account reflects that no payments were received by GM Financial in the months of November of or January, February, and June of 2016; and that payments received in the months of October of and April of were returned to GM Financial due to non-sufficient funds Please note that GM Financial places a high priority on adhering to all state and federal lawsThe State of Pennsylvania does not require a cure period or notice of repossession be mailed prior to repossessionOn April 8, 2016, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the January 6, base rent due dateOur records reflect that one payment in the amount of $was received on April 14, and was applied towards the past due January of base rent due date; however, this amount was not sufficient to bring the account current and no GM Financial approved payment arrangements were in place On April 21, 2016, the repossession company confirmed the recovery of the GMC Terrain and the amount required to reinstate the vehicle at that time was $These funds were received on April 22, and were applied to the costs of the repossession as well as the base rent due dates for February of 2016, March of 2016, and April of to bring the account currentOur records reflect that the vehicle was released back into your possession on April 25, On April 26, 2016, the payment originally received on April 14, was returned to GM Financial due to non-sufficient fundsThe reversal of this payment required the reapplication of the payments paid as part of the reinstatement to the base rent due dates for January, February, and March of 2016; causing the April 6, base rent due date to become delinquent You did not remake this payment until May 24, The next payment was received on May 25, and was applied towards the May 6, base rent due datePayment records reflect that no payments were received within the month of June of On July 11, 2016, GM Financial received one payment in the amount of $which has been applied to the past due base rent payment of June 6, At this time, the July 6, base rent payment is days past dueCopies of your Contract and Payment History have been mailed to your address of recordPlease allow 7-business days from today’s date to receive Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####Sincerely,GM Financial

January 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] ? Dear Ms [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information As a courtesy, GM Financial waived $in property tax fees in efforts to resolve this matterAs of the date of this letter your account reflects a zero balanceA paid in full letter has been requested to be mailed to the address on filePlease allow 7-business days to be received Should you have any further questions or require additional assistance please contact GM Financial at ( [redacted] )Sincerely, GM Financial

Complaint: [redacted] I am rejecting this response because:once again, I sent in the proof that my payment was sent in to youYou are making this difficult even though I have already provided the necessary documentsI am not asking for reimbursement of the extra money paid; I'm simply asking to have the late marks removed from my credit report because of the error and the fact that I have provided proof via bank statementsPlease fix this ASAPPer an email sent by [redacted] , the only thing needed was a bank statementShe acknowledged that GM still couldn't find the payment in her system and requested additional documents that my bank, US Bank, does not have since it was an electronic paymentPlease fix the late marks on my credit report since I've complied with your requests and you still could not find my lost payment.? ? I will I'll be obligated to seek advice from an attorney if this is not resolved.? Regards, [redacted]

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information On August 28, 2015, you signed a Florida Closed End Motor Vehicle Lease for a GMC AcadiaWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 28th day of each month Please be advised for a Lease account, the website is only able to reflect the current amount due, at the time it becomes dueIf your account is current at the time of log in, a payment will not be reflected till after the due dateIn the month of October 2015, the account was reported past due to the credit bureau reporting agencies for the September 28, base rent due dateGM Financial received a payment of $499.10, on November 3, 2015, for the September base rent due date; at this time the account was days past dueThis payment was received by paper check at the payment lockbox locationFurther review of our records indicates the first payment submitted by ACH was received on November 25, 2015, and applied toward the October base rent due date Please note payments are posted to your account the same date they are received by the payment processing centerIf you choose to mail in your monthly installment payment, GM Financial is not responsible for delays in delivery by the United States Postal Service (“USPS”)If you would like to avoid additional mailing time, you may utilize other payment options such as payment by phone, IVR, or online at www.gmfinancial.comThese payment options are provided by Western Union and are subject to a convenience fee if applicablePayment options available at no cost include the ACH payment option online or the GM Financial Automatic Payment PlanOnline access is available to all customers; however certain restrictions may apply GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to comply with your request to make any changes or deletions to the credit bureau reportingOn October 23, 2015, a late fee in the amount of $was waived as a courtesy; no additional late fees will be waived We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceGM Financial takes all complaints seriously and we appreciate you bringing this matter to our attentionShould you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at 1(800)369- Sincerely, GM Financial

March 23, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Ms***, Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect a dealer payment in the amount of $25,was applied as a short payoff to the principal balance on December 26, An additional payment in the amount of $2,was received on March 16, which completed the payoff GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 23, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-#### Sincerely, GM Financial

January 23, Re: Complaint ID: [redacted] [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information A refund has been requested, a check in the amount of $will sent in the next few daysPlease allow to business days from the time the check is issued for it to be receivedWe appreciate your patiencePlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at 800-369- Sincerely, GM Financial

RE: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information Our records reflect that GM Financial had verbal communication with you and Progressive insurance on August 9, These records do not reflect that anything outside of a payoff quote and a letter of guarantee, as requested by the insurance company, was discussed The Western Union Speed Pay system indicates that you initiated and authorized a recurring payment schedule online on October 8, at 11:16AM CST for a payment in the amount of $to draft monthly on the 9th day of each monthRecords from the Western Union system indicate that this plan is currently still active and the end date you have assigned to this schedule is August 9, As this type of payment is customer driven, initiated, and authorized, GM Financial is unable to stop or alter this payment plan on your behalfPlease understand that the Recurring Payment Plan must be deleted prior to 8:00AM EST on the scheduled Payment Day online via Western Union’s Speed Pay systemOur records reflect that the conversation with you regarding the payoff quote took place at 2:06PM CST on August 9, 2016, the date your payment was scheduled to draft Our records do not reflect that any payments over and above your scheduled monthly base rent payment amount has been receivedIf you would like GM Financial to research the $payment you have referenced within your complaint, please fax in proof of cleared funds to (817)525- Sincerely,GM Financial

March 22, Re: Complaint ID: [redacted] ? ? ? ? ? [redacted] Dear Mr [redacted] , Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter Sincerely, GM Financial

August 1, 2016? RE:? Complaint ID:? [redacted] ? Dear Mr [redacted] ,? Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please provide your full GM Financial account number(s) or the last four digits of your social security numberUpon receipt of this information I will research this matter? Sincerely,GM Financial?