Gap

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding the timeframe for your online returns At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution Upon receipt of your letter, we attempted to locate your account with the information you provided Unfortunately, we cannot locate an online account using this name, address, email address, or telephone number you listed Although we were not able to see your specific situation, we are happy to outline some of the return guidelines as they apply to your letter For online orders, the return must be received at our warehouse within days of the order dateThis is calendar day, not business days If you ever feel that you may miss the deadline, we also allow online items to be returned in the store for a more timely option, unless they are designated “mail only” returns These must be returned to our warehouse We are sorry to hear that you were so disappointed with our online return policy We do try to address each customer individually, and understand that there may be situations that warrant a courtesy; however, without enough information to access your account, we would not able to speak to why your items were mailed back to you If you would like us to review your account further, please reply and provide us with the name, address, email address, or phone number that is listed on your online account You mentioned that your packages may arrive days apart please know that you are able to print a free prepaid mailing label and return these items free of charge There is no need to wait for all items to arrive as you have access to print as many return labels as you need We hope to hear back with the needed account information so we can review your account and provide you with a more detailed response Please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10: am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] ***Gap, IncCustomer Relations

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online order number [redacted] At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe looked into your concerns and see that your order was actually delivered to you on Saturday, March This was three days prior to the promised delivery date We are sorry for any confusion in regards to the notes entered by your local post office, and we are glad to see that you have received your items Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

January 13, [redacted] [redacted] RE: Revdex.com Case 11879071Dear [redacted] ,Thank you for contacting us again regarding your disappointment with the responses you received from both Gap and [redacted] *** Although Gap Credit Cards are designed for use in our stores, they are administered exclusively by [redacted] *** With regret, we do not have the ability to make any changes or modifications to your account We apologize for any frustration this may cause We have contacted [redacted] to inquire about available options for your concerns Upon review of your application, they indicated that they are unable to remove the inquiry from your credit report since you were aware you were applying for a credit card account When you sign your name on the PIN pad for the application, the applicant signature agreement specifically says by signing, you are granting permission for [redacted] to obtain reports from credit reporting agencies We have attached this agreement for your referenceWe can assure you that your concerns were addressed with the store team to prevent any further misunderstandings such as this While we realize this does not change your experience, we appreciate your feedback so we can continue to improve the experience for everyoneThank you again for contacting us If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling Sincerely, [redacted] [redacted]

Dear [redacted] ,I am writing in response to your recent complaint filed with The RevDex.com, regarding your return from order number [redacted] . At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary... for you to reach out to a third party for resolution. Our records indicate that you placed this order with us on August 29 with our free shipping option. You first promised delivery date was September 11, and your package was delivered one day early on September 10. We are so disheartened to hear that you daughter was unable to use the jeans that you ordered, and as a result, you sent them back for return. As you indicated, the tracking for the return package has not had any movement since it was received by the post office. We can certainly understand your frustration; however, we are unable to issue a refund for the items as we have not received them as a return. Although you did provide the tracking for the package, we are unable to determine what was in the package and therefore would not be able to issue a refund.At Old Navy, we understand that every situation is unique and that there are times that may require an exception. For this reason, we have previously extended return exceptions to you in June, 2015, and at this time, we are unable to provide any further exceptions. We hope you will understand. It is our recommendation that you work with your local post office to start an investigation into the lost package. Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case number 1916204 when calling.

I did not receive the refund checkThanks!

Dear [redacted] ,I am writing in response to your recent complaint filed with The RevDex.com, regarding your recent online experience. At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you... to reach out to a third party for resolution. It is our highest priority to provide our guests with an exceptional experience and we would like to reassure you that the level of service you experienced during you telephone conversation with our Service Representatives is unusual and the behavior of the persons involved in no way reflects the standards to which we hold our employees. Please be assured that we have documented your feedback and made your comments available to the appropriate management staff responsible for the store you were shopping in. We truly value your business and hope you will give Old Navy another opportunity to fulfill your shopping needs. We can confirm that anytime a customer indicates that they did not receive a package or that a package may have been lost or stolen; we do require that the replacement package be shipped signature required. This is required for us to be able to resend the package at no charge to you. We appreciate your understanding. Upon review of your online account we see that you have received both packages. We are glad that you have received you items. To thank you for the feedback and to invite you to shop with us again, are sending you a $15 Old Navy Promotional Code. It will arrive in a separate email and we ask that you refer to the email for full usage terms. If you have further questions or concerns, we can be reached at [email protected] or by calling 1-800-OLD-NAVY (1-800-653-6289). Please follow the prompts to share your store experience. We are available Monday through Friday from 9:00 a.m. to 9:00 p.m. and Saturday 10:00 a.m. to 8:00 p.m. Eastern Time.

H. [redacted] 116 Cooper Dr. New Rochelle, NY 10801 RE: RevDex.com Case [redacted] Dear Ms. [redacted] , I apologize for the confusion. I have included the receipt information you requested with this letter. If you have any further questions about the purchase, please let us know. Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-888-BRSTYLE (###-###-####). Sincerely, Jerome [redacted] Gap, Inc. Customer Relations cc: The RevDex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Dear Dr [redacted] , I am writing in response to your recent complaint filed with The Revdex.com, regarding your promotional email subscriptionAt Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe hope you will accept our sincere apologies for any frustration you have experiencedWe want you to know that we take the concerns of our customers very seriously and, as a result, we have forwarded your communication to the appropriate leadership in our marketing department to have your address manually removed as quickly as possibleWe ask that you please allow us 3-business days for the emails to completely stop as some emails are queued a few days in advanceWe appreciate your patience as we work to resolve this for youThank you again for sharing your concernsIf we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289)Sincerely, Jerome P*** Gap, IncCustomer Relations

I have requested that a Gift Card for the remaining balance of your refund, in the amount of $28.60, be emailed to you within the 3-business days It will be sent to the email address [redacted] @gmail.com and will include the complete terms of use for your reference Thank you for your patience Sincerely, Georgianna Gap Corporate Communicationscc: The Revdex.com

Your company provided me with instructions on how to returned the package and the postal office is unable to track the package your company provided to me As of the other exception it was again your company error as they had the package at your facility and not process in timeAm requesting your office to track and contact the postal office and the mail innovation services as your company paid for the shipping not me Regards, [redacted]

Gap Inc has no right to discriminate against the very old and devoted customerFor 35+ years, I have been Gap customerAs per the attached credit reports, I had Gap and Banana Republic cards for many yearsThe cards were closed beforeI had moved to [redacted] , with my nonprofit.Yes, I had problems with some of GAP orders, because they charged me for used and/or defective merchandise which I could not return from EcuadorSo, does GAP wish to say that their Internet customer is obliged to pay for whatever junk they want to sell?THEIR WEB SITE IS FULL OF COMPLAINTS ABOUT DEFECTIVE MERCHANDISE SENT TO THE INTERNET CUSTOMER, AND ABOUT PROBLEMS WITH THEIR SHIPPINGThanks for your messageI now understand the transferMy address is, as per my previous message and the original complaint, [redacted] I have just replied to the company response, but I did not have enoughspace on your boards.**I need to add that *NO USA business can refuse to sell anybody in the store, even to a newcustomerWho did give GAP the right to pick and chose their customers on theInternet?Who did give GAP the right to sell defective merchandise and provideatrocious customer service on the Internet? And then insist that they wouldsell only to the customers who pay for whatever GAP wishes to sell, with noregard to quality and customer serviceI am a customer of over yearsGAP was glad to sell me when I couldchose between them and other storesNow, when I am in Ecuador, anddo not have much choice, GAP has the right to discriminate?GAP has never blocked me, what they prefer to do is really illegal, ifnot criminalThey tie up my credit card with pre approved charges, theyinsist on processing 2-times, then they wash their handsTHIS IS REALLY A BANANA REPUBLIC, NOT THE USA COMPANY Regards, Yanina Shapiro

I am writing in response to your recent complaint filed with The Revdex.com, regarding order number [redacted] At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution We have taken the time to review the details of this order and see that you were able to contact us on December 2, and the new order has been placed and shipped to you We don’t have confirmation yet as to the expected delivery date Once the tracking updates, we will hopefully see that you have already received your replacement order Thank you for giving us the opportunity to provide the replacement, honor the original price, and to waive the shipping for youWe are sorry for any inconvenience, and hope that this resolves your concerns If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Georgianna H [redacted] Gap, IncCustomer Relations cc: The Revdex.com

the woman on the customer service line the day I called said I would receive the dollars in rewards in addition to the cash I paid.The bag should be returned to me and I will go to a cobbler to have it fixed

I understand that company reserves the right to cancel orders due to error however as I mentioned, if it is an error, why people can still do the similar deals in store days after gap cancelled online orders? To prove what I said, see the attachmentthe reg price of first one is $and system took 30% off plus was able to use off To be aware, it happened after gap cancelled my order and the receipt was from somebody else not me.the reason I am thinking about is gap wanna grab more site visits number and be on top of the search resultsThen that is not coolcompany tried to attract customers' attention with promotions and then reject orders wouldnt be a good way to get trust and future business.Even more ridiculously, gap wont explain in the email which arrived days after the cancellationIt just said "we cancelled it and we can do so" Regards, [redacted] ***

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your 20% off Welcome Offer At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution We are sorry that our online marketing caused you any confusion or frustration while you were shopping with usWe do our best to make the details of our promotional offers available to you and typically provide a link to the full terms for you to reference The terms of use for our Welcome offer does indicate that this promotion is not valid on Old Navy store We have attached screenshots of where this information was provided for you We are sorry for any misunderstanding and we hope that this is helpful We appreciate you reaching out for clarification because we are more than happy to apply the 20% discount to your store transaction as a one-time courtesy If you could contact our Customer Relations Department at [redacted] we can obtain the details of your transaction so we are able to process this discount for you Please contact us at [redacted] (###-###-####) and select the prompts 'more options' and then 'store relations' You can reference case number [redacted] We are available Monday through Friday from 9:a.mto 9:p.mand Saturday, a.mto p.mPlease note all hours are indicated in Eastern Time Sincerely, Georgianna [redacted]

Dear Ms***, I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent shopping experience At Gap, Inc., we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionMs***, please know that with the original receipt, we allow our customers days after the date of purchase to return unwashed and unworn merchandiseIn an effort to be fair and consistent with all of our customers, we are unable to make exceptions to our policies or procedures and we hope you’ll understandWith that said, our employees are expected to provide a level of service that is above and beyond what you would expectWhile the store was following our return policies correctly, it definitely sounds like the situation could have been handled in a different mannerWe would appreciate it if you could contact us at the telephone number listed below so we can get more details about the store you visitedWe want to ensure your feedback is shared with the appropriate leaders so your concerns can be addressedAfter calling, we’re happy to go over your available return optionsThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Jerome P***

I am writing in response to your recent complaint filed with The Revdex.com in regards to your recent return experience At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are focused on understanding our customer concerns and provide a level of service that is above and beyond what you expect That being said, we do understand that there are occasions when a courtesy exception is warranted and for this reason, we have previously extended return courtesies on your accountOctober 19, Missing returnAugust 3, Missing returnJuly 31, Re-shipped a missing orderOctober 1, Missing item from returnAt Gap, we know that each situation is unique and may require actions that are outside or our policies; however, in fairness to all of our loyal customers and cardholders, we do our best to remain within the company guidelines so all of our customers can be confident we are providing fair and consistent service to everyoneWith regret, we are unable to extend any further late return exceptionsWe appreciate you understandingAs a reminder, customers have days from the order date to return items to onlineShould you find that you are approaching the days and need to return an item, a more timely solution is to return your items to your local store Some exceptions to this would include final sale items and mail-only return items Complete return details can be found at gap.com We hope that this information is helpfulPlease be assured that we have documented your feedback and made your comments available to the appropriate management staff responsible for the store you were shopping inWe truly value your business and hope you will give Old Navy another opportunity to fulfill your shopping needsIf you have further questions or concerns, please feel free to call us at 1-800-GAP-STYLE (1-800-427-7895).Sincerely, Georgianna Gap IncCustomer Relations cc: Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding the terms of use for our Super Cash At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry you felt it necessary for you to reach out to a third party for resolutionOur promotional offers are meant to be fun and exciting, and we do our best to provide clear details about this offer so that you can shop with confidence As you indicated, the exclusions for the Super Cash promotion differ between online and stores The reason for this is that OldNavy.com and Old Navy Stores operate as separate divisions Each has their own pricing and promotions While our websites and our stores frequently carry the same merchandise, the pricing may vary for a number of reasons Stores may have regional markdowns or fewer excluded items in order to reduce inventory levels prior to a season changeThese factors would not affect our online division, so the prices, as well as promotion exclusions will not be reduced as it is in the store We are sorry that it may have caused you so much frustration As you outlined in your statement, we did offer additional promotions both online and in store during the Super Cash redemption period This was offered so customer who did not earn any Super Cash also had the opportunity to take advantage of some great savings during their visit Another advantage of the additional promotions was to provide customers the opportunity to save on the items that may have been excluded from the Super Cash promotion While it was our intention to provide a remarkable shopping experience, we are sincerely sorry for any disappointment this may have caused With regret, we are unable to replace you Super Cash coupon with another discount These coupons do not have any monetary value and must be redeemed during the promotional period We hope you will understand Please know that we have forwarded your comments regarding your experience to our marketing team for review While many decisions are based off of extensive market research, we find that customer feedback is the most valuable tool available to usWe apologize for any disappointment, but hope you'll appreciate our efforts to be fair to all customersYour concerns are very important to us Jill As with any business, we realize that there is always room for improvement Be assured that your comments will be shared with our Marketing leadership so that we can find ways to improve the overall Super Cash experience going forwardWe hope you'll give Old Navy a chance to provide you with a better shopping experience, as we definitely look forward to doing so! Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Gap, IncCustomer Relations