Gap

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding the Brand Credit Card experience you outlined At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are sincerely sorry to hear about the manner in which your application was handled at the storeWe want you to be confident that Gap puts customers first and we apologize if this experience has in any way damaged thatUpon receipt of your complaint, we contacted our Liaison with Synchrony Bank to find the appropriate resolution for your concerns with your credit report Cassandra from Synchrony Bank will contact you directly help with this concernWe expect our store associates to be understanding of your concerns and provide a level of service that is above and beyond what you expectAs a longtime customer, we are sure you know that the service you described as receiving during your visit is certainly not the experience that we envision for you and we are sincerely sorry that you have been inconvenienced by thisWe would like to offer you a $courtesy discount for taking the time to share your feedback with usPlease allow 3-business days for the discount code to be processed and delivered via email to [redacted] The complete terms of use will be included for your convenienceThank you again for sharing your concernsIf we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when callingSincerely, Georgianna H*** Gap, IncCustomer Relations

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent store experience At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe have reached out to our store team and found that they have already contacted you and have mailed a $Gift Card as an apology and an invitation to return and shop with us again This request was submitted on November and should arrive within 7-business days We are sorry for any undue frustration this experience has caused Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

"With regards to your $discount code that was issued previously" I am & I may not ever use this offer - but I thank you all the same! 4-24-17"I was able to locate your nephew's receipt informationI have attached it for your review." 4-24-Nothing was enclosed with this letter - no receipt information at all! Would appreciate receiving a copy, if you would please!

4-10-17Dear Mr [redacted] :Many thanks for your response dated 4-3-A few comments on your 2nd paragraph!-As the blouse was a gift, my nephew was given a "gift receipt" - I have the original and sent you a copy of same If the price on the blouse had been lowered to sell quicker, why was a tag still on the blouse showing either $or $60? Promotional offers" Still, why did the blouse still have an original tag on it? Not with standing all of the above, if I can use your offered discount ($25) at the Gap in Larchmont NY, I will consider this matter closed.The Banana Republic stores are quite a distance from y place in New Rochelle.Awaiting your further response, and again thank you for your anticipated replay, I remain.Yours truly,MsH [redacted] cc/Better BusBureau

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we are sorry for the disappointment It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for usWe reviewed your order and found that you were able to reach us on December 17, after filing this complaint, and the representative was able to assist with your questions and concerns Let us express our deepest apologies for the lack of communication regarding your time sensitive orders Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review Thank you for contacting us to share your commentsAs an invitation to shop with us again, I have forwarded an online discount code for $off of your next order with us We hope you will shop again so we have the opportunity to provide a better experience This code will arrive in a separate email and will include the complete terms of use Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Sincerely,

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your online return for order [redacted] At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionUpon review of your order, we see that your refund was issued on January 3, Once we process the return, the credit is immediately released to your financial institution When this occurs, we no longer have any influence over the time it takes to reflect on your account This depends on your bank’s processes for routing refund credits We are sorry for any disappointment If you have not received your credit upon receipt of this response, please contact your bank to inquire about the credit Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Sincerely,Georgianna H***

Complaint: [redacted] I am rejecting this response because: I appreciate that Old Navy has responded to this case, however, I am not willing to be the one to drive minutes to redeem a gift card I spent minutes at the initial visit when the problem occurred, asking for the issue to be solved They denied my request, and now, they are attempting to make things right, by asking me to do the leg work of redeeming what was rightfully mine to begin with If the store owes me money, they can issue a check, whether they say they are able or not I should not have to do ANYTHING but go to my mailbox This was their error, not mine.I do not have any plans to drive minutes to cash in the gift card or to use the $gift card they are sending as an apology I will not be making any more visits to this establishment due to their dishonest practices If they want to make things right, they can find a way to get a check for the due amount to me

We are sorry that you are disappointed by our response As we previously outlined, you have already taken the next step in this process We apologize that we are unable to accommodate your request in this matter, and hope you will understand our decisionBecause of you loyal patronage, we have been very accommodating over the yearsYou truly are a valued customer However, you account history indicates that at the time of each courtesy, it was explained that this is outside of our policy and we would not be able to make further exceptions With that in mind, we have made a business decision to remain within the company guidelines As a cardholder and loyal customer, we trust you will understand that this is simply to remain fair and consistent, and to provide the same level of service to everyone.Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me I look forward to receiving the gift card in the mail

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we are sorry for the disappointment It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for usWe reviewed your order and are glad to see that your Swing Dress arrived on December 20, one day before the promised date of December Let us express our deepest apologies for the lack of communication regarding your time sensitive orders Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review Thank you for contacting us to share your commentsThank you again for sharing your concerns If we may be of further assistance, please contact us at (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Sincerely,Georgianna H***

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding the charges to your Visa account At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionThank you for your emailWe apologize for any difficulty you may have had while shopping Old Navy at NorridgeWe are so sorry to hear that your experience may have caused you undue frustration We located your transaction and are able to see that there is only one charge to your account The first time the cashier swiped your card as credit, it placed a pending authorization on the account for $ Although the cashier backed out of that swipe, the pending authorization remained When the card was swiped a second time as debit, the actual charge of $was debited from your account This accounts for why you saw two charges on your account We have attached a breakdown of your transaction showing that the credit swipe of the card did receive a decline status, indicating that we did not receive this amount The debit swipe was approved and this is the only amount we received We apologize that you may have received incorrect information regarding the time frame for an authorization to drop off of your accountThe temporary authorization is typically released back into your account within 3-business days It is likely that this has already occurred, however if you are still seeing both charges on your account, please contact us with the cardholder's name, billing address, the issuing banks name, fax number and phone numberOnce we receive this information, we will be able to contact your issuing bank and provide them the information they need to correct this error We hope this information is helpful and we appreciate you understanding Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H [redacted]

I asked for a replacement at the price originally paid and using the two offers which five of my friends bs numerous others were able to use in combinationI will be satisfied with replacement utilizing both coupons, please oblige Regards, [redacted] ***

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding our promotional signs We strive to deliver exceptional service and style in an enjoyable shopping environment, and we regret hearing that this was not your experience Thank you for your email and for sharing your concerns with our 40% off of Sale, Banana Republic promotionWe see from our records that you contact us via email on September to provide your feedback regarding this promotion The promotion in question was specifically for 40% off of sale merchandiseAs part of our mission to provide quality merchandise at affordable price points, we will often offer special, limited time pricing on new, seasonal or fashion merchandiseUnlike “sale” items, which are usually marked down to deplete remaining stock, “promotional” items will return to their original price after the promotion is overPlease know that we have documented the details of your experience and have shared them with the leadership responsible for the Walnut Creek, CA store as well as our marketing leadershipThey will take the necessary steps to ensure the improvement in the way our promotions are communicated to our customers It would mean a great deal to us to have the opportunity to begin rebuilding your confidence in our brandWe see from your account that we emailed you a $discount code to use on your next shopping experience As of today, this discount code remains unused As a reminder, the code LZLHBB166LJB only needs to be entered at checkout to take advantage of the $savings This code expires on December 31, We hope this is helpful.If you have further questions or concerns, please call us at 1-888-BRSTYLE and follow the prompts to share your store experienceWe are available Monday through Friday from 9:a.mto 9:p.mand Saturday 10:a.mto 8:p.mEastern TimeSincerely, Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your store return experience at the StJohns Town Center in Jacksonville, FL At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry you felt that you needed to reach out to a third party for resolutionWe see from your order details that you purchased the two men’s long sleeve crew shirts during our 40% off promotion They were priced at $and discounted to $with the 40% promotion In addition you used your $Birthday coupon taking $off of each shirt, and the $Banana Republic Reward further reducing the price to $per shirt This was an amazing deal! As a result of bananarepublic.com and Banana Republic stores operating as separate divisions, when you present an online item in the store for an exchange, it needs to be processed as a return to make it part of the store inventory You can then purchase the items in the size you need If you are repurchasing the same item (style number) in a different color or size, we do ask that the store honor the promotional price of $so you do not lose the value of the 40% off You indicated in your complaint that you were only seeking a different size for the same item; therefore the store should have been able to honor the $price for youWe are sorry if this was not the case Because the purchase is processed as a return, the value of the $Reward Certificate and the $Birthday Reward is returned to your credit card account in the form of Reward Points, which will be reissued as new Rewards Certificates and delivered in a future statement Due to the fact that it is reissued to you, it is not possible to transfer the value of the rewards to the new purchaseThese details are included in the terms of use for our Rewards We are sorry for any disappointment this may have caused.As a resolution to your concern, we are happy to send you two of these shirts free of charge However, the two colors you originally selected are not available in the size XL We do have the following colors available to send as of January 13:• Blue Shadow (#11)• Light Blue heather (#04)• White (#01)• Black (#00)Please let us know which two colors you would like, and select one alternate in the event that one has sold out in the interim so we can ship those out to you Should you decide that you do not wish to choose any of these colors, we can provide you with a $Courtesy discount code to use on a future order We will wait to hear from you Our goal is to exceed our customer's service expectations and it appears that in your particular case, we did not meet that goal and we sincerely apologize for thatIt is so important to us that the service and products we represent are meeting the expectations and needs of our loyal customers We will be sure to pass your message along to leadership for review, so they have the opportunity to work with the store to improve the shopping experience for everyone.Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling

I am writing in response to your recent complaint filed with The Revdex.com, regarding order # [redacted] At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionThank you for your email regarding your recent orderWe are sorry that you are so disappointed that your order was canceledIt is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurredAfter reviewing the canceled order, we can see that it made up exclusively of the items that had pricing errorsThe Terms of Use at Gap.com states that occasionally, there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availabilityWe reserve the right to change or update information or cancel orders if any information on the Sites is inaccurateThis can be located on our website under the Terms of Use link at the bottom of our pageWhile we can understand your anticipation of receiving such a great deal on our quality items, we made the decision to exercise our right to cancel the order since the items were obviously priced in errorThe refunds for this order will be issued back to you via gift card or mail check depending on the dollar amount that was allocated to the items on the order For more details about the refund process, please call us at 1-800-GAPSTYLE so we can assist Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we appreciate your feedback as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt’s our goal to retain you as a satisfied customer and we hope to serve you again in the futureSincerely, Georgianna Gap Corporate Communicationscc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding the charges to your account for order [redacted] At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWhen a customer places their order, a pending charge for the total amount is placed on the card Once an order ships from the distribution center, the actual charge is placed and the pending authorization will drop off of your account We have attached a detail of the charges to your account Since your order was shipped in three separate packages, the pending authorization didn’t drop off until the last package was shipped The details of this are made available to you in our Customer Service section on oldnavy.com under “Payment Options: To pay with a Credit or Debit Card.” We regret to hear that this may have caused you any account errors We appreciate you reaching out for help with this concern, and sorry to see that you have not had the opportunity to speak with our Customer Research team to make any needed correctionsThe Research team is able to work with your financial institution to resolve any errors that may have been the result of the Old Navy order We have requested that one of our research agents contact you directly to help with your concern If you prefer to call us at your convenience, please call 1-800-OLD-NAVY (1-800-653-6289)If you are calling from outside of the U.Syou may reach us at 1-614-744-Our Customer Research Consultants are available between the hours of 8:30am - 9:00pm Eastern Time Monday through Friday and 10am - 6pm Eastern Time Saturday and Sunday You are a valued customerWe look forward to hearing from you soon

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent return experience At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionAt Gap, we strive to deliver not only exceptional style, but also exceptional serviceWe are committed to ensuring that your experience with us results in complete satisfaction, and we genuinely regret disappointing youWe expect our associates to be understanding of customer concerns and provide a level of service that is above and beyond what our customers expectFor this reason, we have previously extended late return courtesies on your accountSee below for order numbers and dates: May 21, Order # [redacted] November 7, Order # [redacted] December 11, Order # [redacted] At Gap, we know that each situation is unique and may require actions that are outside or our policies; however, in fairness to all of our loyal customers and cardholders, we do our best to remain within the company guidelines so all of our customers can be confident we are providing consistent service to everyoneWith regret, we are unable to extend any further late return exceptions We appreciate you understandingAs a reminder, customers have days from the order date to return items to onlineShould you find that you are approaching the days and need to return an item, a more timely solution is to return your items to your local store Some exceptions to this would include final sale items and mail-only return itemsComplete return details can be found at gap.comWe hope that this information is helpfulPlease be assured that we have documented your feedback and made your comments available to the appropriate management staff responsible for the store you were shopping inWe truly value your business and hope you will give Old Navy another opportunity to fulfill your shopping needsIf you have further questions or concerns, please feel free to call us at 1-800-GAP-STYLE (1-800-427-7895).Sincerely, Georgianna Gap IncCustomer Relationscc: Revdex.com

September 15, [redacted] Dear ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding the requested price adjustments on your recent orders At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution We apologize for your frustration with our return policyAt Gap Inc brands – Banana Republic, Gap, Old Navy – merchandise that is returned without an original receipt, or with a receipt that is outside of the timeframe, will be refunded to a Merchandise Certificate through the mail for the current selling price of the itemPlease note that valid identification is required for all returns and exchanges presented without an original receipt As a company, we’ve agreed to adhere to our guidelines because we want our customers to feel confident our procedures are applied fairly and consistentlyTo best communicate our return policy to our customers, we’ve displayed the information at every register, on oldnavy.com, and included this on the return verbiage on your receipt Although we’re not able to make an exception to the policy, even when an exchange is desired, your remarks are important to us and may influence future policy changesPlease know that we have documented the comments and will make them available for leadership when they next review our return policy Thank you again for sharing your concernsIf we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when calling Sincerely, Georgianna Gap, IncCustomer Relations cc: The Revdex.com

[ Complaint: [redacted] No resoloution was made despite their prepaid label showing the order delivered I am rejecting this response because: Regards, [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your store experience At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are glad to see from our records that you had the opportunity to speak with Cassandra from Synchrony Bank and she has assist you with the Card and is going to help with the inquiry to your credit reportI am glad you were able to find an amenable resolution Please know that while we do encourage our associates to offer the card to your customer, we do not condone giving inaccurate information to our clients We are sorry that this was your experience We have shared this information with the appropriate leadership for the Davenport, IA Old Navy so they can address this with the store Thank you for bringing it to our attention Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com