Gap

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding you recent gap.com experience At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are sorry for the disappointment you may have experience due to your order being canceled It is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurredUpon review of your order, we can see that more than one promotion was applied to the order While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts It is for this reason we are not able to complete your orderWhile we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order) Further details regarding this guideline can be found on gap.com on the Terms of Use page We have exercised our right to cancel the order since the promotions were obviously combined in errorWe realize that this may not be the solution you had hoped for, and we can empathize with your disappointment For this reason, we sent you a discount code via email to use on your next order with us The code will arrive via email and will include the usage details for your reference We appreciate your honest feedback and we hope that you can understand our decision, and we want you to know that your comments regarding our decision have been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused youAgain, we appreciate your feedback as it will assist us in becoming better at what we doAs with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customerIt’s our goal to retain you as a satisfied customer and we hope to serve you again in the future.Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H [redacted]

Complaint: [redacted] I am rejecting this response because:Where the items in question labeled to indicate that they were GOTS or Oeko-tex certified? It's your product. I think you know that none of your products are GOTS certified.Was it indicated when you purchased, that the items were GOTS or Oeko-tex certified? no clue What is the style numbers for the items in question? You have my shirt. You tell me.When and where were they purchased? (Credit card statements are a great source for this information. If you did not use a credit card, perhaps you charged something else the same day that will help you reference the date.) no clue, probably [redacted] or somethingIf it was in the last year, please tell us the amount of the purchase and the last four numbers of your credit card so we can attempt to locate the purchase transaction- Have the items been washed or worn? Of course

August 12, [redacted] Dear ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding the Old Navy Visa Account that was opened during your last visit to our store At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe want customers to enjoy shopping at Old Navy, so the details your letter outlining your experience is a serious concern for us Let us express our deepest apologies for the miscommunication you may have received from the cashierOld Navy is committed to conducting business at the highest level of integrity and we are so disheartened to hear that you feel that you were misled We want to share that we have forwarded this concern to the leadership over this location for follow up with the sales team We are confident that the appropriate actions will be taken to prevent any further incidents such as this We have asked a supervisor at [redacted] Bank, our third party credit card management partner to contact you directly to assist you with your credit card account Should you wish to close the card, or have any questions regarding credit reporting information, they will be happy to help We appreciate you reaching out to bring this to our attention We want our customers to be confident we have their best interest at heart, and we hope you will remain a valued customer of Old Navy As an invitation to return and give us the opportunity to improve upon your last experience with us, please accept the enclosed $ Old Navy Gift Card It would mean a great deal to us to begin rebuilding your confidence in our brandPlease refer to the reverse side for complete usage details Thank you again and we hope to see you in the stores soon Sincerely, Georgianna H [redacted] Old Navy Customer Relations $Old Navy Gift Card will be sent via Postal Mail with a copy of this letter

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meFortunately, the claim was resolved with absolutely no action by the businessThe package was found w/o any investigation or support from AthletaI got my money back, but will NEVER shop at Athleta again

Your practices are deceptive and unethical, regardless of whether your terms and conditions allows it or notObviously you are aware that more than 99% of your customers don't have the time of day to read through your terms and conditions, so including a note in there that allows you to advertise good prices and then cancel the less profitable items is simple disgusting and shamefulMy wife and I spent a good two hours browsing your store because of the deals you advertisedWe want our time and our money back Regards, [redacted] ***

August 25, [redacted] RE: Revdex.com Case [redacted] Dear [redacted] , I am writing in response to your recent complaint filed with The Revdex.com, regarding your online shopping account At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution [redacted] , I can understand your frustration regarding an order being placed without your authorizationI have reviewed the notes on this order, # [redacted] , and see that you spoke with our Customer Research team on August 15, While we make every attempt to cancel an online order before it is shipped, we are not able to guarantee this would be successfulThe representative you spoke with also indicated that you would contact your financial institution to dispute this chargeSadly, we are not able to issue a refund for the order at this timeWe are happy to work with your financial institution directly once you file a claim with themWe cannot speak for your particular institution, but typically banks will refund the customer for a fraudulent charge so they can conduct an investigationAs an invitation to shop with us again, we’re happy to send you a discount code for 15% off your next online order with GapWe’re confident this will help make your next shopping experience much more enjoyable so we can begin rebuilding your confidence in our brandSince this will come via email, you will have received it prior to this letterThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] r Relations cc: The Revdex.com

Dear [redacted] Thank you for your responseWe can certainly understand your desire to receive our quality products at such a great price; however, at this time we will not be able to accommodate your request to replace you canceled order at the original discounted price We are sorry for any disappointment We are happy to replace your originally ordered items using one of the two promotions, plus the courtesy 10% discount that we emailed to you In the event that you no longer have that email we are happy to provide you with your discount code for the 10% off: [redacted] Expires: February 23, 2016Please know that we have noted your online account so should you decide to call and take advantage of this offer, any of our skilled agents will be able to assist Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] *###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online order At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are sorry for any difficulty you may have experienced when selecting your shipping method I see from your account that you were able to speak with an online supervisor that has reached out to our distribution center to see if your order can be expedited As was explained, there is no guarantee that this will be possible as there is a very small window of opportunity to change your order once it is submitted We want to share that it was not unwillingness on the part of our customer service team to help with your shipping method; we are simply unable to change orders after they have been submitted Even though it has not shipped, it has entered into the fulfillment phase of processing and we are unable to pull orders back for editing We do our best to share this with our customers, and have included it under Changing or canceling your order section on the Customer Service page of gap.com We appreciate your patience and hope this information is helpfulThank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,

August 11, [redacted] RE: Revdex.com Case [redacted] Dear [redacted] , I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order, # [redacted] At Old Navy,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution [redacted] , I can understand your frustration regarding your returnAfter reviewing the notes on your order, I see that the package you returned to us was emptySince there was no product in the package, we are not able to issue a refund to your accountSadly, we would not have any other options on our endYou are welcome to contact us at the telephone number listed below and ask for our Customer Research divisionWhile we cannot guarantee anything, they will be happy to speak with you regarding your situationThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Jerome P [redacted] Gap, IncCustomer Relations cc: The Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. I am just not certain I will remain a customer nor refer friends to shop Old Navy. Regards, [redacted]

I am rejecting this response because: New York State begs to differ with youWhen I contacted them they said that I absolutely should not have paid sales tax Regards, Lorelee S [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

I do not agree with the letter. I most definitely did not have 1 charge pending and 1 charge clear. Both charges processed through my bank as it was a debit card. Both amounts were deducted from my bank account. This was now more than 2 months ago and it does not take that long to process transactions. Old navy processed and deducted from my bank account 2 transactions.

Dear [redacted] , am writing in response to your recent complaint filed with The RevDex.com, regarding your recent Old Navy order. At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you... to reach out to a third party for resolution. Upon review, we see that the credit was issued on December 1, 2016 in the amount of $36.00 for the missing item. Credits can take 5-7 business days depending on your bank’s processes, and we are sorry you were advised 24-48 hours. It does appear that the shipping charge of $7 was not credited and we have issued that credit today, December 6, and it will reflect on your credit card within 5-7 business days. We hope this information is helpful. Thank you again for sharing your concerns. If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback. We are available Monday through Friday from 9:00 am to 9:00 pm and Saturday from 11:00 am to 9:00 pm Eastern Time. Please reference your case number [redacted] when calling. Sincerely,

I am writing in response to your recent complaint filed with The Revdex.com, regarding the concerns you had with your recent purchase At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are sincerely sorry to hear about the trouble you have experienced with you recent sweater purchase We hate to hear of any inconvenience this may have caused you Our records indicate that you have had the opportunity to speak with our Customer Relations team and they have outlined our process for handling these types of situation Due of your unique circumstances, on November you requested to hear from a manager in an effort to find an alternate resolution for your concern On November 27, our Customer Relations Manager, Brandi, called to work with you to find the best resolution for you She left a voice mail inviting you to call at your convenience so we could assist further with your situation We realize that with Thanksgiving, there may be a delay in response, but we hope that you will call us so we can help Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling cc: The Revdex.com

During my conversation with Michelle, she did not indicate at anytime the order(s) in question could not be returned/refunded I explained to her the details surrounding the return, attempts to resolve it, reason for return She then placed the call on hold and was dropped from there Additional calls were made that day as well as the following, none of which resolved the matter, thus the reason for filing complaints to third and fourth partiesPhone reps either referred the call back to Customer Service or was told to wait until items returned back again As stated before, Gap sells many items which already look worn/used and thus their reason(s) for declining return(s) are baseless Also, I do not own any clothing from Gap from and I do not know what those item numbers might be No call/message was received from anyone at Gap and I do not know who this person, Leslie Skov, is or the purpose of a conversation with her as Gap reps are more than aware of what needs to be done to resolve matter The orders in question need to be refunded, any and all conversation is null and void/pointlessPlease refer back to my many attempts to resolve matter as detailed previously, calls from Leslie Skov or anyone else at Gap will not be accepted or returned as I've exhausted any and all phone conversation The orders have been charged back with credit card companies and as mentioned before, a complaint has been filed with a fourth party, the Attorney General's office for both [redacted] and [redacted] Regards, [redacted]

Dear [redacted] Thank you for sending a copy of the tracking informationWhile we appreciate this information, we need for you to send us more information about the actual purchase of the shirtWe are unable to return an item without verifying the purchase As we previously indicated, have attempted to locate your purchase using the information you provided in your complaintHowever, we have no record of an order or account under your name, email address or phone numberWhile we appreciate that you included the tracking number, it does not verify for us the account, the contents, nor the price paid To enable us to better assist, please reply to this letter and include the order number, the email address used when ordering, or the name on the account so we can obtain the purchase information and see what options are available to help Thank you again for reaching outContact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback if you would prefer to callWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when calling Sincerely, Georgianna H [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent return in store At Athleta, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionThank you for your letter and for sharing your concerns regarding your Athleta return We are sorry to learn of your frustration with our returns/exchange policy and sincerely apologize for any inconvenience this may have caused For your convenience, our Reward Certificate policy is as follows: with an original receipt, merchandise may be exchanged for the same item (style number) in a different color or size If it is a different item (style number), or if it was purchased from athleta.com, the original purchase will be returned and the new items will be sold to you The reason for this is when the merchandise is returned, the value of the Reward Certificate is automatically returned to your credit card account in the form of Reward Points, which will be reissued as new Rewards Certificates and delivered in a future statement It is not possible to transfer the value of the rewards to the new purchase Currently, our stores and online operate as separate divisions with individual systems and item numbers The online item must be processed as a return to make it part of the store inventory, and then you can repurchase the item in the size you needPlease know that we never want to frustrate you with our policies and we have shared you experience with the appropriate leadership for review Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number XXXXXXXXXXXX when calling

Dear Dr. [redacted] , I am writing in response to your recent complaint filed with The RevDex.com, regarding your inability to place online orders. We communicated to you in July of 2013 that your accounts with us were being suspended, and you would not be able to place future... orders. This action was the result of the numerous frustrations and complaints you expressed with nearly every order you placed with us up until this time. We made many attempts to explain our policies and procedures to you, and made multiple good faith efforts to meet your expectations without success. As such, your accounts remain suspended indefinitely, and our Customer Service agents are not able to place orders on your behalf, nor will you be able to place orders via the web. Any attempts to circumvent this will result in cancellation of said orders. If you have questions, we request all communication be submitted in writing to the below mailing address – please do not contact our Customer Services center via phone. Attn: LP - Inquiries [redacted] ***Sincerely, Georgianna Gap Inc. Customer Relations

Dear [redacted] Thank you for your response and for providing identifying information regarding your recent complaint filed with The Revdex.com With the order numbers you provided, we were able to locate your account information As we indicated in our previous letter, all purchases from gap.com are subject to a day return timeframe We do our best to remain within these guidelines so our customers can be confident that they are being treated fairly and consistently While there are occasions that an exception is warranted due to unique circumstances, our records indicate that we have extended eleven courtesies on your account for late returns In November of 2012, we notified you by email that we had extended your ninth and final courtesy for late returns In June, you returned items that were outside of the time frame and we returned them with a letter indicating why they were being returned On your most recent return from June, 2015, only the items that were within the timeframe were returned, and the remaining items We want you to know that while we can understand your disappointment with the online return time frame, we would not be able to extend any further return exceptions at this time Your comments have been document and shared with the department responsible for policies and changes While we cannot guarantee immediate change, we can ensure your voice is heard Please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10: am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] Gap, IncCustomer Relations