Gap

Dear ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding your return experience at the [redacted] Old Navy location At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution Thank you for taking the time to send us the email outlining your concernsWe do appreciate hearing from our customers, as their comments are vital for us to continue improving our customers shopping experience Our expectation is that each customer be treated with dignity and respect at all times We expect our store associates to be understanding of your concerns and provide a level of service that is above and beyond you expect during your visit to our stores The service that you describe as receiving is certainly not the experience that we envision for our customers or expect of our stores and we are sincerely sorry that you may have been made to feel less than a valued customer while shopping with us We can certainly understand your frustration and dissatisfaction of the management's initial ***luation and want you to know that if you are not satisfied with the outcome of the ***luation, we invite you to get a second opinion, whether it is by another manager at the [redacted] store, or another store within your area We do apologize for any frustration that you may have experienced Your feedback is imperative to our business, and we see in our records that the details of your experience were forwarded to the leadership responsible for the [redacted] location after your conversation with our Customer Relations Specialist, ***, on April While we do not receive details of the actions taken, we trust that our field leadership has taken the necessary steps to improve the level of service at this location It is our hope that by this time you have received the $courtesy discount we provided, and were able to see that your feedback does make a difference Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] Gap, IncCustomer Relations

I am writing in response to your recent complaint filed with The Revdex.com, regarding your shopping experience At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe see from our records that shortly after you sent this report, you spoke with our Customer relations team and they offered to redeem your gift card to a credit card for you We do not see that you have called in, but wanted to make the offer again We are unable to issue a check from our corporate offices, so the best option is to redeem it to a credit card for you This is also something that can be done by the store if you would rather have cash We are able to partner with them and instruct them how to process the redemption Please know it is never our intention to cause any undue frustration and we would like to provide your daughter with a $Old Navy Courtesy Discount code This code will come in a separate email that will include compete usage details We hope you will give us the opportunity to rebuild your confidence in our brandThank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, in regards to your recent gap.com orders We regret to hear how disappointed you are It is our hope that every customer has a pleasant experience shopping with us and we appreciate the opportunity to clarify why this occurred Upon reviewing your five canceled orders, we can see that both of the promotions were applied While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts It is for this reason we are not able to complete your order Initially, this concern was undiscovered and it sounds as though our representatives may have mistakenly replaced your order However, once our system recognized that orders were in violation of the promotional guidelines, we made the decision to cancel any orders placed in which the promotions were combined While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to refuse any order submitted at any time without prior notice, including after you have submitted your order Further details regarding this stipulation can be found on gap.com under the Terms of Use Because the promotion codes were used in violation of the usage details, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in errorWe have attached a screenshot of the terms and conditions for this coupon that are available on staples.com We hope this helps to clarify why the cancelations occurred.We sincerely apologize that you did not receive a return call from our online managers It can typically take 24-hours to receive a call back, and due to the number of calls received, it is likely that that this time frame may have been longer We have shared this experience with online leadership so they can follow up with our management team to ensure this is not the case going forward We appreciate your honest feedback and we hope that you can understand our decision We want you to know that your comments regarding our decision have also been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused you Thank you again for sharing your concerns We realize that this may not be the solution you had hoped for, and we can understand your disappointment If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding the courtesy discounts you have received over the past year At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionUpon review of your account, we see that we have emailed you discount codes since November, These courtesies are randomly generated and are emailed to the email address associated with your online account We have the following emails associated with orders for your account: [redacted] [redacted] The emails include the discount code, the value of the code, and the complete terms of use We have attached a sample of this letter for your reference The terms of use clearly outline that the code will expire within months of the date of the email We are sorry for any disappointment; however we are unable to replace the expired discounts at this time Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.comenclosed: Sample of courtesy email

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com order We regret to hear that you are so disappointed that your order was canceled It is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurred Upon reviewing your canceled order, we can see that more than one promotion was applied to the order While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts It is for this reason we are not able to complete your order We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com.Although some orders or items from an order are being shipped, Gap is not selectively canceling and/ or approving orders Recently our company has implemented a program to use our stores as an extension to our warehouses When you select an item, the system searched both the warehouse as well as store inventory to find all available units of the merchandise for you When attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the stores This is the reason that some items may have shipped, while others were canceled We hope this information helps to clarify why this occurred While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order) Further details regarding this guideline can be found on gap.com under the Terms of Use In this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error.We realize that this may not be the solution you had hoped for, and we can understand your disappointment We appreciate your honest feedback and we hope that you can understand our decision We want you to know that your comments regarding our decision have been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused you Again, we appreciate your feedback as it will assist us in becoming better at what we do Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when callingSincerely,Georgianna H [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, regarding your concerns with our After-Holiday sale At Old Navy, we strive to offer our customers a world-class shopping experience, and are glad to have the opportunity to look into your concernsUpon researching, we found that this promotion was advertised for up to 75% off in storesI have included the image and details for the promotion for your reference Although some items were available at 75% off, not all merchandise was discounted the same Please know that we always try to make our in-store signs clear, and we apologize for any miscommunication that may have resulted from the store marketing materials We hope to have the opportunity to provide a better experience for you We want you to know that we value your comments and have shared it with the marketing team for review as they plan future sales events We want to make the most of your feedback in an effort to make our promotions more inviting to all of our customers As an invitation to return and shop with us again, we are sending a $courtesy discount for your next Old Navy purchase This code will arrive in a separate email to the address [email protected] within 3-business days The complete terms of use will be included for your reference Thank you again for reaching out If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

Good afternoon,The company issued the refund today, and is showing as pending with my credit card company.Thank you for your assistance Ashley J [redacted]

I am writing in response to your recent complaint filed with The Revdex.com, as well as your message sent via LinkedIn messages to [redacted] regarding your recent online order At Banana Republic, we strive to provide every customer with a remarkable experience I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe do our best to remain within our policies and guidelines, nonetheless, we understand that every situation is unique and may warrant an exception For this reason, we have previously extended several courtesies to you on your accountsWith this in mind, we will not be able to provide any further exceptions to our policies for you We cannot ship out the replacement item until we receive the damaged merchandise We have taken the time to review your accounts and see that our Loss Prevention Specialist, Bianca Hennager is your contact for any concerns associated with your accounts If you would like to discuss this further, please call Bianca at (916) 625- Please reference your case number when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your online order [redacted] from August At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionIt is our highest priority to provide our guests with an exceptional experience and we would like to reassure you that the level of service you experienced is unusual and the behavior of the representatives involved in no way reflects the standards to which we hold our employees.We want to sincerely apologize for the error with your package and for the level of service you experience when attempting to find a resolution Your comments were most troubling but we want to thank you for bringing this to our attention We are taking steps to identify the agents that assisted you so we can ensure they have the needed information to better handle situations like this going forward While we know that this does not rectify your experience, we wanted you to know that your voice has been heard and will make a difference We want you to know that we understand the inconvenience this has caused and we want to do what we can to make amends We have applied a $credit to the replacement order [redacted] that was sent out to you on August 20, and is scheduled to be delivered today, August You will see this credit to your account within 2-business days This will make the new total for your order $ Although this credit will not be reflected on your invoice included with the shipment, it will be reflected in our system should you need to return or exchange an item in the store We hope that this is helpful We hope you will remain a valued Old Navy Customer as it would mean a great deal to us to have the opportunity to rebuild your confidence in our brand Thanks again and we hope to see you in the stores soon.Sincerely,Georgianna H [redacted]

Dear ***, I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online purchase At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution ***, we appreciate the time you’ve taken to contact usI’m happy to review each of the issues you’ve brought up so we can reach an acceptable resolutionCustomer feedback is a large part of how we conduct our business and identify areas of improvementWe take all customer concerns very seriously and I want you to know that your feedback will be shared with the appropriate leaders within our company for review Your first issue referenced an online order placed on March 3rd, Sadly, I was unable to locate this order on your online accountThe most recent order we show was placed on February 18th, # [redacted] , for $If you can provide us with the online order number and the email address you used to place the order, we’ll be happy to look into it further Second, you mentioned a 20% discount code that did not applyI was not able to locate this offer that was sent to youIf you can provide us with the discount code you received, we’ll be happy to assist you further Next, I am happy to share your concerns regarding the Classic leather belt with our online leadership teams for reviewWe never want to have incorrect information listed on our websites so you can be assured this will be investigated and the appropriate action will be taken to ensure accurate informationWhile I’m not able to offer a refund here, you’re welcome to return the belt either to your local Gap Factory store or you can sent it back to us using the pre-paid return label on our website Finally, with regards to your Old Navy Visa card, we do not have access to your account since this is managed by a third-party, Synchrony BankYour best option would be to contact them directly at 1-866-450-so they can review your recent purchases and make any necessary corrections to your Rewards Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Jerome P [redacted] Gap, IncCustomer Relations cc: The Revdex.com

Revdex.com: I reviewed the response made by the business and find the resolution is satisfactory to me

Gap's reply that the coupon I had stated that the 40% was off the "rest" of my purchase is incorrect The coupon stated "50% off one regularly priced item PLUS 40% off your purchase" This was a coupon I received in the mail from Gap, not an emailGap has the coupon; they know what it states and they should read it and produce it to end the controversyTheir reply to my complaint is a total lie and fabrication

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your missing item from order [redacted] At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionPlease except our apology for our failure to respond to your email from December We are sorry to hear that your item was lost in transit, and have credited the $back to your purchasing credit card ending in *** This will reflect on your account within 5-business days Thanks for your patienceIn addition, we have emailed a $courtesy to the email address associated with your online account as an invitation to shop again This email will contain the complete terms of use for your reference It would mean a great deal to have the opportunity to provide a better experience Thank you again for sharing your concerns If we may be of further assistance, please contact us at (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Sincerely,Georgianna H***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: I am rejecting this response because: I still have a hard credit inquiry on my accountBoth GAP and [redacted] gave me generic responsesThe fact is, a GAP employee LIED to me and said there would be NO hard inquiry in order to get a GAP cardSeriously, why else would I already close my GAP card? I am furious this happenedIt's a matter of principal, I don't care if it only brought down my credit a few pointsIt needs to be removed [redacted] won't listen to me, but they will listen to GapA Gap employee is the one at faultIt is your responsibility to speak to [redacted] and make it rightREMOVE THE CREDIT CHECK AND NOTIFY THE AGENCIES THIS WAS A MISTAKE Regards, Carson Lafavers

Please do not get a credit card with this company In the event that you carry a balance and they cancel your card, it is impossible to transfer your balance and get a hold of anyone When you call, you are put on hold for up to min and often disconnected

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:the response did not address the fact that I emailed the company the day after my order was placed and then again the following day and that neither message received a responseThe response did not approve my request for resolutionI realize I have no recourse but I will no longer patronize this company nor will I encourage colleagues and friends to do soThank you, Revdex.com, for your service Regards, [redacted]

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your online experience while attempting to redeem your Super Cash At Old Navy, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution We are sorry to hear you were having difficulty with your Super Cash promotions codeWe always recommend that you double check for exclusions to ensure that all of your items qualify for the discount If you find that this is not the problem, we encourage customers to call us so they don’t miss out on this great deal Although we are unable to apply the expired Super Cash to a previous order, we can provide you with a current code for our upcoming Super Cash redemption period of September through September For complete terms of use, please visit our Oldnavy.com and search for Super Cash You will find all of the details you need to redeem your coupons Thank you again for reaching out To redeem you $Super Cash code, Please enter the following code on a qualifying purchase during the redemption period Code: [redacted] Redemption period: 9/8/2015-9/14/ Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Georgianna H [redacted]

You did not answer my question, I did not ask for if the package is deliveredI was questioning the unreasonable hold time from the time I placed the order and the time you finally put merchandise on shipping truckThe time lag was days- I placed order on 11/30/15, you shipped it on 12/9/I emailed twice- once on 12/and again on 12/and I did not receive any response if merchandise were availableI finally called your customer service on 12/4, the rep answered the phone only said items were in stock but she doesn't know why they were not shipped outI was kept in dark all these time, finally you did shipped on the 9th, that's probably after you read my complaint on Revdex.com siteFor the time and aggravation and your poor customer service causing my time wasted in tracking delivery date of just one order and your delayI feel I deserve a gift card of $or some sort of compensationI shop with other retailers in this busy holiday season too and no other retailers had delayed shipping for days without valid reasonWhen I place the order, there were no notice on my screen indicating the wait time would be days after order placedRegards, [redacted] **

Dear Ms [redacted] , I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent shopping experience At Old Navy,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution [redacted] , we truly apologize for any frustration you or your family has encounteredI was able to locate your previous case with our Customer Relations departmentI understand your situation and hope you know it’s never our intention to disappoint any of our customersUnfortunately, we would not be able to issue a refund of $to you as this charge would have been issued by your parents’ financial institutionYour best option would be to partner with them directly regarding a possible refundIf they have any questions for us, they’re welcome to contact us directlyThe $discount code that was emailed to you was intended to invite you back to shop with us again and have a better shopping experienceI understand this is not the resolution you were hoping for, but know that your feedback has been well documentedWe’ll make sure it is made available to the appropriate leaders within our company for reviewThank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Jerome P [redacted] Gap, IncCustomer Relations

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me Regards, [redacted] ***