Gap

I am not satisfied with the response I will not be returning as a client and hope the result with the credit card is in my favor I have a feeling it will end up as a he said-she said situation, which ends up meaning the response you have already given Hopefully it will rule in my favor and then I can close my BR credit card and be done with any more time and patronage with your companyYes, it is an unique situation but unfortunately, the reality is that is what happens I really do not see acknowledgement of Old Navy/Gap/BR for their mistakes You can see they messed up with the number of customer service courtesy 10% I was given in the past for the mess-ups or ordered item that really was not in stock This is no way to run a business

My replacement order’s [redacted] , [redacted] did not arrive on time they should have been shipped over night because my original package's with order # [redacted] & [redacted] did not arrive on time I have been a loyal customer these items were gifts & did not arrive on time I spent a lot of money with GAP this is not acceptable how is this fair in anyway instead of investigating these issue to prevent them from happening again it gets covered up with coupons I would rather take great customer service any day then a hush coupon some where these package went wrong & it wasn’t due to weather condition please stop telling us customer’s what date our package's will arrive if they are not making the promised date thats very inconvenient GAP takes your money & sends your packages late why send me future coupons why not take several discounts off the already placed order? Also order # [redacted] GAP took so long to process those items that the socks I wanted wasn’t able any longer along side order # [redacted] GAP took so long to process yet another order that items was unavailable

I am writing in response to your recent complaint filed with The Revdex.com, regarding the Brand Credit Card experience you outlined in your complaint At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are sincerely sorry to hear about the manner in which your reactivation was handled at the store We want customers to be confident that Gap puts customers first and we apologize if this experience has in any way damaged that Upon receipt of your complaint, we contacted our liaison with Synchrony Bank to find the appropriate resolution for your concerns with your credit report They are able to suppress the inquiry from your credit and remove all traces of the account should you wish to cancel your Gap Credit Card Cassandra from Synchrony will contact you directly to help you with this We expect our store associates to be understanding of your concerns and provide a level of service that is above and beyond what you expect As a longtime customer, we are sure you know that the service you described as receiving during your visit is certainly not the experience that we envision for our customers and we are sincerely sorry that you have been inconvenienced by thisWe would like to forward the details of your experience to the appropriate leadership, and hope that you will reply with the store location so we can direct it where it is needed They will take the necessary steps to ensure the improvement in the level of service provided to all of our guests.We would like to offer you a $courtesy discount for taking the time to share your feedback with us Please allow 3-business days for the discount code to be processed and delivered via email to [redacted] @gmail.com The complete terms of use will be included for your convenience Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

Dear ***,I am writing in response to your recent complaint filed with The Revdex.com, regarding the delivery of your Gap order number [redacted] At Gap, we strive to offer our customers a world-class shopping experience, and I am sorry you felt you needed to reach out to a third party for resolutionWe are so sorry that you are disappointed with the shipping of your order We reviewed your selected shipping method and found that you chose our everyday free shipping option This method can take up to business days (Monday-Friday only) Your order was placed on Friday, March 11, The next business day would then be Monday, March This made your first promised delivery date March After tracking your packages, we see that they were both delivered on March 21, one day prior to the promised delivery date We are glad to see you received them within the promised time framePlease note that we do offer faster shipping should you need to receive you items quicker than the business days offered by our free shipping Just visit Gap.com to see the time frames and pricing for these options If you have further questions or concerns, please call us at 1-800-GAPSTYLE and follow the prompts to share your store experience We are available Monday through Friday from 9:a.mto 9:p.mand Saturday 10:a.mto 8:p.mEastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

they offered no solution, they said they are sticking with their decision

I am writing in response to your recent complaint filed with The Revdex.com, regarding your online experience At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionI reviewed your account and found the following:• On January 21, you contacted our service center concerned about the tracking on some of your order We asked that you please allow the full delivery time before we take action.• On January 22, we spoke with you again, and since you still had not received your items, we reached out to a supervisor for permission to reship your items Due to the value of the replacement ($297), we needed to wait for a supervisor to approve it Because of the wait, we offered you a courtesy 20% off discount for your next order • On January 23, we attempted to call you to advise you that we were going to reship you lost items As you were unavailable, we left a message letting you know and inviting you to call us We received your call back and placed the new order for you ( [redacted] ) For the additional inconvenience, we applied a 20% off courtesy discount to the order for you You then requested that the order be shipped overnight, however we were unable to do this, and to apologize, another courtesy discount for $off was sent to your email• After the call ended, you realized that you did not address your concerns with order [redacted] and called us backWe applied a 20% discount to this order as well Since the tracking on that order indicated that it had been rerouted and was scheduled for delivery on January 24, we agreed to follow up with you on January if it still was not received.• On January 25, We called to let you know that the tracking indicated you package was delivered on January It was our hope that this resolved you concerns with this reshipped order• As of today, January 29, we see that the other reship order ( [redacted] ) is at your local post office since it will not fit in your PO Box to deliver With the delivery of this order, your shipping concerns should be resolved Since you reached out to the Revdex.com on January 23, your requests for resolution have been completed We sincerely apologize for the shipping exceptions that occurred with your order, and we can assure you that our transportation leadership will be following up with our shipping business partners to find ways to avoid this going forward While we know that this does not change your experience, we want you to know that you are a valued customer and we appreciate you patience We see that there are nine courtesy discounts available for use on your online account ranging from 10% off to $off of you next orders Each one expires six months from their date of issue We are attaching a document with all nine courtesy codes for your reference Please note that while these discounts can be combined with other promotions, you are unable to use more than one on an order We hope this is helpful We hope that with this letter you feel that your concerns have been address, however if we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com

Dear Mr [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent shopping experience at our [redacted] Gap location At Gap,we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionNeale, I greatly appreciate the time you’ve taken to share your concernsI regret hearing the way you felt when completing your purchaseI can assure you it is never our intention to mislead our customers into opening a credit card account with any of our brandsWe do our best to offer a wide range of promotional offers so customers can get our products at a great priceI can assure you we take matters of this nature very seriouslyI have documented your concerns and will share them with the appropriate leaders responsible for the Gap storeCustomer feedback is a large part of how we conduct our business and identify areas of improvementSadly, I would not be able to provide you with the requested 20% discount code as this option is not available to usOur brand credit cards are managed by Synchrony Bank so your best option for closing/opening your account would be to call them directly at ###-###-####They will be happy to go over your available optionsThank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Jerome P***

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent gap.com order We regret to hear that you are so disappointed that your order was canceled It is our hope that every customer has a pleasant experience shopping with us at gap.com and we appreciate the opportunity to clarify why this occurred Upon reviewing your canceled order, we can see that more than one promotion was applied to the order While the online ordering system did not stop you from using both discounts, the legal terms of use for both of the coupons state that these promotions cannot be combined with any other offers or discounts It is for this reason we are not able to complete your order We have attached a screenshot of the terms and conditions for this coupon that are available on staples.com.Although some orders or items from an order are being shipped, Gap is not selectively canceling and/ or approving orders Recently our company has implemented a program to use our stores as an extension to our warehouses When you select an item, the system searched both the warehouse as well as store inventory to find all available units of the merchandise for you When attempting to cancel orders that did not meet the promotional limitations, some could not be canceled before they shipped from the stores This is the reason that some items may have shipped, while others were canceled We hope this information helps to clarify why this occurred While we can understand your anticipation of receiving such a great deal on our quality items, the Terms of Use at gap.com outlines that we reserve the right to correct any errors and to change or update information or cancel orders if any information on the Sites is inaccurate at any time without prior notice (including after you have submitted your order) Further details regarding this guideline can be found at the following link under the Terms of Use In this instance, we have made the decision to exercise our right to cancel the order since the promotions were obviously combined in error.We realize that this may not be the solution you had hoped for, and we can understand your disappointment We appreciate your honest feedback and we hope that you can understand our decision We want you to know that your comments regarding our decision have been made available to leadership Please accept our sincerest apology for any trouble or inconvenience we have caused you Again, we appreciate your feedback as it will assist us in becoming better at what we do Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H [redacted]

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding the Merchandise Certificate you are expecting by mail At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution Upon receiving your complaint, we contacted the Mail Refund Center to obtain details about the Merchandise Certificate (# [redacted] ) for your store return Their records as February 10, indicate that it is valued at $161.99, and they have twice mailed the certificate to your address of record: [redacted] The first was mailed in December, and again on January after your call We have requested that it be mailed once again and confirmed that the address on record is the same as the one you provided in this complaint If you would like to request that it be mailed to an alternate address, please contact the mail refund center at ###-###-#### They are available Monday through Friday, 8am - 5pm CT If you have not received your Certificate by February 20, please call us so we can further assist Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11: am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, Georgianna H***

Dear [redacted] Thank you for your reply. We are sincerely sorry for any frustration you may have experienced with our response. During your conversations with Michelle, Customer Relations Leader, on September 9 you were informed that we will not be able to accept the return from order [redacted] as the items were from a 2008 collection and it is noted in your account that they appear to have been worn. Our trained online returns team is very familiar with our products and while some of our deconstructed jeans are made to resemble older jeans, the large amount of product they handle daily has provided them with the tools they need to make an informed decision for a return item. Another tool available to them is the identifying numbers for our items. Each individual item has a tag sewn in that indicates the year it was produced and sold in stores. The tags inside the jeans you returned were dated for the 2008 season. This places them outside of the allowed time frame for return. Due to the unique circumstances of your return, Loss Prevention Officer, Lezlee S [redacted] has been asked to be the direct contact for your return inquires. We see that Ms. S [redacted] attempted to contact you via telephone on September 8 to assist with your situation and was able to leave a voice mail with her direct number (###-###-####). Although we are unable to speak to the specific details of your returns, we encourage you to contact her for further assistance. As we previously indicated, we will be unable to process any orders or returns until you have the opportunity to speak with Ms. S [redacted] She is the only one that can access your account. We have asked her to attempt to reach you again. If there is specific time of day that you would like to be reached, please let us know and we will request that she try to accommodate your request. We appreciate your patience and we look forward to speaking with you. If you have further questions or concerns, please feel free to call us at [redacted] (###-###-####). Please reference case number [redacted] to expedite the exchange of information. Sincerely,Georgianna H***

I am writing in response to your recent complaint filed with The Revdex.com, regarding your gift card experience At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution I also received your email to [email protected] today, and apologize that we were unable to answer your email before you reached out to the Revdex.com I am happy to address both messages in this letter We would like to reassure you that this experience is unusual and we are sincerely sorry for the inconvenience and frustration you may have experienced as a result We have reviewed all of the information available in regards to the gift card in question ( [redacted] )Although we are unable to release customer information, we can let you know that the card was redeemed in another state Although we do not yet know the results of an ongoing investigation into this concern, we want to let you know that we do our best to provide you with a safe and convenient shopping experienceWe have in place certain physical, electronic, contractual, and managerial safeguards to help protect the security and privacy of your personal information When you enter your personal data on our websites, we use encryption technology to protect your information as it is transmitted to us We are including with this letter a Gap Gift Card [redacted] for $to provide you the opportunity to use the remaining balance that was lost We are sorry for any delay in resolution and appreciate you reaching for assistance We are glad to have the chance to rebuild your confidence in our brand Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-GAP-STYLE (1-800-427-7895) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 10:am to 8:pm Eastern Time Please reference your case number [redacted] when calling Sincerely,Georgianna H***Gap, IncCustomer Relationscc: The Revdex.com*The Gift Card will arrive in 7-business days via postal mail with a hard copy of this letter

October 5, [redacted] Dear [redacted] ,We are so sorry to hear that one of your items arrived with the security sensor still attached, and to add to that, you are too far from a store to visit to have it removedIn an effort to make this right, we have credited your full balance on the orderYou will see a credit in the amount of $back to you purchasing credit cardThis provides you with two Lightweight Twill Military Jacket for Men completely free of chargeThis is a value of approximately $We hope that this is helpful.We hope you will call us so we can partner with other Gap Incstores in your area to see if they are able to assist in removing your sensorIf you would like to contact them directly, you will need to show your invoice to have the sensor removedWe hope to hear from you soon.Please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedbackWe are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern TimePlease reference your case number [redacted] when calling.Sincerely,GeorgiannaGap, IncCustomer Relationscc: The Revdex.com

I am rejecting this response because:Brandi did call me but she only left a 1-number as a call back number (not a direct line) and she did not provide any of her specific business hours, nor did she provide me with the name of any other supervisor that I could ask for I don't have time to play phone tag/ guessing games as to when she might actually be available Considering I have already spent almost an hour on the phone trying to get this issue resolved, I would like for Brandi or any other supervisor to contact me directly, with their proposed solution to the problem I would prefer to be contacted by e-mail, which is why I initially reached out to ON customer service by email I have already called ON so I don't know what other reason for a phone call If its absolutely necessary, a manager can give me a call

I am writing in response to your recent complaint filed with The Revdex.com, regarding the $Shopcard promotion At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionWe are glad to hear that you were able to access your Shopcard and barcode on your phone Due to technical error, many customers were unable to redeem their card This was not something we anticipated and we were very disappointed when it became apparent that there was a problem We did end the promotion early due this technical error We have replaced the $discount with a courtesy promotional code for customers who have contacted us regarding difficulties with this promotion We see from our records, that you contacted us by email on May regarding the terms of use for the Shopcard and we emailed you a $promotion code to redeem either in store or at bananarepublic.comWe are glad we had the opportunity to make this right for youPlease know that our marketing team has reviewed this promotion and has taken the necessary steps to prevent any such problems going forward We genuinely regret any inconvenience this may have caused Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-888-BRSTYLE (1-888-277-8953) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Please reference your case number when calling cc: The Revdex.com

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online orders At Athleta, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolutionAfter reviewing your online order notes as well as your email correspondence with our Customer Service team, I see that we were able to issue a refund for the returned merchandiseI can understand your frustration and want to assure you that your feedback will be shared with the appropriate leaders within our online divisionWe hope you know that going forward, we strive to ensure our customers have a pleasant and seamless shopping experience with usAs an invitation to shop with us again, I am happy to email you a discount code for 20% off your next online order with AthletaI’m confident your next shopping experience will result in your complete satisfaction so we can begin rebuilding your confidence in our brandThank you again for sharing your concerns If we may be of further assistance, please contact us at 1-877-3ATHLETA (###-###-####) Sincerely, Jerome P [redacted] Gap, IncCustomer Relations cc: The Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:What a ridiculous leadership decision!!! I am not asking you to provide me with the detail of that fraudulent transaction, actually your reps already revealed to me earlierWhy should law enforcement be involved??? To investigate it's a fraudulent transaction?? Or to get money back from that ***?? You were able to do both, but you just don't want to bother to help your customer since you have already pocketed the money, which is the only thing you cares!!! You decision and response is NOT acceptable at all!! We stopped shopping at your GAP store due to low quality of your goods, we will stop shopping at your BR stores as wellI am pretty sure you don't even care, you definitely deserve that D+ rating on Revdex.comGood luck to you while you struggle to keep the rating from further droppingWhat a trash company! [redacted] **

I already spent enough time speaking on the phone to the company and explaining the situation. It is clear what the problem is and I will not be calling back to be placed on hold to repeat myself.

Dear [redacted] I am writing in response to your recent complaint filed with The Revdex.com, regarding your online order # [redacted] At Banana Republic, we strive to offer our customers a world-class shopping experience, and I am sorry to learn of the events which made it necessary for you to reach out to a third party for resolution We are happy to address your concerns with the delivery of your order The date of your order is Sunday, May Since Monday May was the Memorial Day Holiday, the first business day after the date of your order was Tuesday, May This would make June 5, the ninth business day and the first promised delivery date We hope that this information is helpful We have reviewed your order and see that you order is pending shipment We do not see any indication of a delay in the deliveryYou will receive an email which includes the tracking information once the order has been shipped We do ask that you allow the full shipping time for your items to arriveEvery effort is made to get your order there by the promised date, up to and including expedited shipping at no additional expense to you We appreciate your patience, and look forward to shopping with you again soon Thank you again for sharing your concerns If we may be of further assistance, please contact us at [redacted] (###-###-####) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11: am to 9:pm Eastern Time Please reference your case number [redacted] when calling Sincerely, [redacted] Gap, IncCustomer Relations

I am writing in response to your recent complaint filed with The Revdex.com, regarding your recent online order At Old Navy, we strive to offer our customers a world-class shopping experience, and unfortunately, we did not meet your—or our own—expectations, and we are sorry for the disappointment Let us express our deepest apologies for the lack of communication regarding your time sensitive orders It is so important to us that our customers enjoy shopping our brands, so the details of your complaint are a serious concern for us We are so sorry for the inconvenience and frustration this experience has caused Your feedback has highlighted the areas within our process that negatively affects customers and we have shared this with the appropriate team for review Thank you for contacting us to share your commentsAs an invitation to shop with us again, we see that our team forwarded a courtesy discount towards a future order with us Please note that this discount is unique in that it can be combined with one other promotion for even greater savings We hope you will shop again so we have the opportunity to provide a better experience This code was sent in a separate email and will include the complete terms of use Thank you again for sharing your concerns If we may be of further assistance, please contact us at 1-800-OLD-NAVY (1-800-653-6289) and select the prompts, store questions and then store feedback We are available Monday through Friday from 9:am to 9:pm and Saturday from 11:am to 9:pm Eastern Time Sincerely,

Well thank you for providing me with an explanationI now have a better understandingI will inform my daughter of the newsI thank you for taking accountability and swift action to my concernI will await the gift cardThank you again I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me