This is being written in response to Revdex.com Complaint ID # [redacted]. In the complaint, claimant states that GAF is responsible for the workmanship on the shingle installation, which took place in August 2017. In her complaint, claimant states that GAF is obligated to provide Workmanship...
Coverage under the GAF Golden Pledge Limited Warranty. It is true that the GAF Golden Pledge Limited Warranty does have a provision for Workmanship. That said, the claimant does not have a Golden Pledge Limited Warranty. In fact, the claimant has not paid the roofer, in full, for the work performed and is withholding $8000 (Eight Thousand Dollars). As a result, the roofer is under no obligation to register the Golden Pledge Warranty with GAF. The Golden Pledge Warranty (copy attached) expressly states, under the “Effectiveness” clause – “This limited warranty will not take effect unless all eligibility requirements have been satisfied, this warranty is registered to you, and your roofing contractor has been paid in full.” In this situation, the warranty has not been registered, GAF has not been paid the Registration Fee and the roofer, who is under no obligation to register the warranty, has not been paid in full. There is no Golden Pledge Warranty in effect and claimant does not have Workmanship Coverage under the warranty. The Claimant has a standard GAF Shingle and Accessory Warranty, which expressly excludes Workmanship. Any Workmanship coverage would have to come directly from the installing roofer. Claimant also alleges that GAF is refusing to honor our verbal commitment to supervise the repair work. GAF did offer, as a matter of Customer Goodwill, to supervise any repair work performed by the installing contractor. After extending that offer to the claimant, the claimant stated that they no longer wanted the roofer to perform the repairs. By that point, GAF had already dispatched an inspector to perform a detailed, roof-top inspection. We have provided the content from that report to the claimant. The report lists both homeowner responsibility and roofer responsibility items in need of repair. The homeowner and roofer must now reach an accord as to the scope of work for repairs and provide GAF with a plan of action and the scheduled date for the repair work. We are still willing to supervise the repair work, but can only do so if the homeowner and roofer come to an agreement regarding what work needs to be done, reach an accord regarding unpaid monies and schedule a date for the repairs. When that is done, GAF will provide assistance in the form of supervision and a post-installation inspection. To summarize – Claimant does not have a GAF Golden Pledge Limited Warranty. GAF is not responsible for any Workmanship defects. The manufacturer’s warranty is for defective product only. The contractor has expressed their willingness to cooperate and perform all necessary repairs. The homeowner rejected that approach and stated that they did not want the roofer on their property. Further to that, claimant did not want GAF to conduct any dialogue with the roofer again regarding this situation. Despite those impediments, GAF dispatched an inspector to the site and identified all areas of concern. We then shared those findings with the homeowner. This was all done in an effort to get the homeowner and roofer moving in a direction that would bring about a mutually satisfactory conclusion. That said, if the homeowner and roofer reach an agreement on how to proceed, GAF will gladly assist both parties. If they cannot reach an accord, GAF can offer no further assistance with this dispute.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. GAF representative was very active in getting the [redacted] Company to correct the installation issues of their product on the roof. The tech who did the correction took pictures to send back to the main [redacted] office as he did agree it was an installation issue not a chimney issue. I appreciate your intervention in this situation as I was not sure what to do when the installing company did not react to my problem. Without your help I would not have been put in contact with the GAF representative that could get my local installer to act.
Thank you,
This is being written in response to Revdex.com Complaint ID [redacted]. Claimant originally contacted GAF to open a claim on 11/10/2010. That claim was closed, two years later, on 10/8/2012, due to inactivity, as GAF had not received any of the required submittals or evidence to...
support a warranty claim. Claimant opened a second claim on 4/29/2015. GAF approved the claim for settlement and an offer was sent to the claimant. The offer was then increased due to GAF back-dating the settlement calculation to the date of the original (inactive) claim. This was done as a courtesy to the claimant. As a result of this adjustment, the offer of settlement was increased from $322.50 to 487.50. Claimant is demanding compensation that far exceeds the amount due under the warranty. A copy of the applicable warranty has been attached for your reference. GAF has fulfilled all obligations under the limited warranty.
This is being written in response to Revdex.com Complaint ID # [redacted]. The claimant is disputing this matter because they are not satisfied with the dollar amount in the offer of settlement. That dollar amount was calculated based on the terms and conditions of the applicable...
warranty. Claimant is seeking compensation that is above and beyond the warranty terms. As we have fulfilled our obligations under the written warranty, no additional relief can be added to the existing offer of settlement.
This is being written in response to Revdex.com Complaint ID # [redacted]. In the complaint, claimant states that GAF is responsible for the workmanship on the shingle installation, which took place in August 2017. In her complaint, claimant states that GAF is obligated to provide Workmanship...
Coverage under the GAF Golden Pledge Limited Warranty. It is true that the GAF Golden Pledge Limited Warranty does have a provision for Workmanship. That said, the claimant does not have a Golden Pledge Limited Warranty. In fact, the claimant has not paid the roofer, in full, for the work performed and is withholding $8000 (Eight Thousand Dollars). As a result, the roofer is under no obligation to register the Golden Pledge Warranty with GAF. The Golden Pledge Warranty (copy attached) expressly states, under the “Effectiveness” clause – “This limited warranty will not take effect unless all eligibility requirements have been satisfied, this warranty is registered to you, and your roofing contractor has been paid in full.” In this situation, the warranty has not been registered, GAF has not been paid the Registration Fee and the roofer, who is under no obligation to register the warranty, has not been paid in full. There is no Golden Pledge Warranty in effect and claimant does not have Workmanship Coverage under the warranty. The Claimant has a standard GAF Shingle and Accessory Warranty, which expressly excludes Workmanship. Any Workmanship coverage would have to come directly from the installing roofer. Claimant also alleges that GAF is refusing to honor our verbal commitment to supervise the repair work. GAF did offer, as a matter of Customer Goodwill, to supervise any repair work performed by the installing contractor. After extending that offer to the claimant, the claimant stated that they no longer wanted the roofer to perform the repairs. By that point, GAF had already dispatched an inspector to perform a detailed, roof-top inspection. We have provided the content from that report to the claimant. The report lists both homeowner responsibility and roofer responsibility items in need of repair. The homeowner and roofer must now reach an accord as to the scope of work for repairs and provide GAF with a plan of action and the scheduled date for the repair work. We are still willing to supervise the repair work, but can only do so if the homeowner and roofer come to an agreement regarding what work needs to be done, reach an accord regarding unpaid monies and schedule a date for the repairs. When that is done, GAF will provide assistance in the form of supervision and a post-installation inspection. To summarize – Claimant does not have a GAF Golden Pledge Limited Warranty. GAF is not responsible for any Workmanship defects. The manufacturer’s warranty is for defective product only. The contractor has expressed their willingness to cooperate and perform all necessary repairs. The homeowner rejected that approach and stated that they did not want the roofer on their property. Further to that, claimant did not want GAF to conduct any dialogue with the roofer again regarding this situation. Despite those impediments, GAF dispatched an inspector to the site and identified all areas of concern. We then shared those findings with the homeowner. This was all done in an effort to get the homeowner and roofer moving in a direction that would bring about a mutually satisfactory conclusion. That said, if the homeowner and roofer reach an agreement on how to proceed, GAF will gladly assist both parties. If they cannot reach an accord, GAF can offer no further assistance with this dispute.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. GAF representative was very active in getting the [redacted] Company to correct the installation issues of their product on the roof. The tech who did the correction took pictures to send back to the main [redacted] office as he did agree it was an installation issue not a chimney issue. I appreciate your intervention in this situation as I was not sure what to do when the installing company did not react to my problem. Without your help I would not have been put in contact with the GAF representative that could get my local installer to act.
Thank you,
This is being written in response to Revdex.com Complaint ID [redacted]. Claimant originally contacted GAF to open a claim on 11/10/2010. That claim was closed, two years later, on 10/8/2012, due to inactivity, as GAF had not received any of the required submittals or evidence to...
support a warranty claim. Claimant opened a second claim on 4/29/2015. GAF approved the claim for settlement and an offer was sent to the claimant. The offer was then increased due to GAF back-dating the settlement calculation to the date of the original (inactive) claim. This was done as a courtesy to the claimant. As a result of this adjustment, the offer of settlement was increased from $322.50 to 487.50. Claimant is demanding compensation that far exceeds the amount due under the warranty. A copy of the applicable warranty has been attached for your reference. GAF has fulfilled all obligations under the limited warranty.
This is being written in response to Revdex.com Complaint ID # [redacted]. The claimant is disputing this matter because they are not satisfied with the dollar amount in the offer of settlement. That dollar amount was calculated based on the terms and conditions of the applicable...
warranty. Claimant is seeking compensation that is above and beyond the warranty terms. As we have fulfilled our obligations under the written warranty, no additional relief can be added to the existing offer of settlement.