[redacted] contacted GAF and reported a roof leak. We received photographs of [redacted] roof and they illustrated severe ice and snow buildup on the roof.
[redacted], and GAF...
recommend the installation of an ice and water barrier; such as GAF WeatherWatch and Stormguard, which is installed at the eave and should extend at least 24 inches past the warm side of the exterior wall to prevent leaking within the house. It will not prevent leaking into the house if the ice buildup rises above the leak barrier, which may occur with severe weather conditions.
Ice Daming is the result of ice buildup at the edge of the roof caused by extraordinary winter weather conditions, “Acts of God” and is not due to a manufacturing defect.
A combination of 2 problems cause ice dams to form.
When the heat from inside the building rises through the roof and melts the snow and the outside temperatures turn the melted snow to ice.
When the outside temperature rises to 32° F, the snow starts to melt and when the temperature drops it turns to ice.
When either of these 2 conditions occur, the ice will slide down the roof and form at the eave causing a backup. Ice buildup at the eaves creates a dam that continually builds and backs water up the roof, which can cause damage to the roofing system and leaking into the interior.
To avoid the buildup of snow and ice, homeowners should remove the ice buildup from the gutters and the roof edge carefully to avoid damage to the gutters and roofing system and to contact a local contractor to carefully remove the snow from the roofing system to avoid additional ice buildup. Keeping the gutters and roof edges free from ice is strongly recommended.
As this is the result of severe weather conditions and not an issue with the product, we have no basis for a claim.
This is being written in response to Revdex.com Complaint ID # [redacted]. Claimant states that he initially filed a complaint with his contractor in April 2017 and that a sample shingle was removed from his roof at that time. GAF was contacted by claimant's roofer in May 2017. That was the...
last time we heard from this claimant's representative. As of this writing, GAF has not received any documentation or evidence to support this claim. We have not received shingle samples, photographs, proof of ownership or any of the required documentation or evidence required to investigate a claim. GAF sent two "Claim Kits" to this claimant. The first was mailed on 5/22/17 and the second was sent on 6/5/17. The claimant did not respond to either letter. We have cross-referenced the address we have on file with the address provided by the claimant to the Revdex.com. The addresses are the same. The letters were sent to the correct address. GAF will leave this claim open until the end of the year. We invite the claimant to send in the required submittals so that we may conduct an investigation of his claim. If the claimant wants GAF to re-send the claim kit again via mail or email, we will gladly do so. He simply needs to advise us of his preferred method of communication and we will gladly accommodate his request.
This is being written in response to Revdex.com Claim ID # [redacted]. GAF has contacted the installing contractor. The contractor has purchased the necessary materials to complete the repairs. The materials have been delivered to the claimant's home and the repairs are scheduled for...
September 9th. We have spoken with the homeowner and she has agreed to this arrangement. We will be conducting a follow up call with the homeowner on 9/12 to verify that the installing contractor has made the necessary repairs.
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To date I've not received any validation in mail that GAF has transferred warranty.
Regards,
[redacted]
This is being written in response to claimant's rejection of GAF's initial reply to Revdex.com Complaint ID # [redacted]. In the response, claimant states that the GAF Brand Name and shingle style are listed on the roofer's invoice. That is not the case. Claimant states that they had GAF Woodline shingles on their roof. There is no reference to GAF (brand name) or Woodline (shingle name) on the invoice we received from the claimant. The "original GAF Warranty" that is referenced is, in fact, a registration card that is completed by the homeowner and/or contractor.
Regarding the weather conditions - we ran a weather report for the claimant's address. There were a number of "damaging weather" incidents listed for that location during the years the GAF shingles were installed on the roof. The top 10 were listed on our report, including two in 2012, when the claimant made repairs to their roof. The first event, in March 2012, had hail stones measuring 2" (larger than golf balls). The second event took place on July 23, 2012. The repair invoice submitted by the claimant is dated July 31, 2012 (8 days after the damaging weather event involving hail).
As stated in our initial response, many factors can reduce the useful life of a roofing shingle. Notwithstanding any of the above, even if GAF were to concede the possibility that GAF shingles were purchased and installed on claimant's home, there is no evidence to support a claim for defective manufacture under the GAF Limited Warranty. The photographs submitted, which have been reviewed by our Quality Assurance personnel, exhibit no identifiable manufacturing defects. No samples of the affected product have been made available for review and/or testing. We do not have any evidence to support a claim. While it is regrettable that the claimant disagrees with our disposition of their claim, GAF is abiding by the terms and conditions of the Limited Warranty. If the claimant can produce any evidence to support a claim under the warranty, GAF will gladly review it. Unfortunately, due to the absence of evidence, GAF cannot provide relief, under the warranty, for this claim.
This is being written in response to Revdex.com Claim ID # [redacted] Claimant is requesting that GAF send an inspector to their home to investigate why certain shingles are not sealing. GAF has agreed to accommodate this request. An inspection has been ordered to determine the reason why...
Complaint: [redacted]
I am rejecting this response because:As I told GAF, when we had the roof repaired the roofer threw out the damaged shingles because at that time we did not know this was going to be a class action lawsuit. I sent photos of the replaced shingles on the roof and that should be more than enough proof that we had to replace the defective materials. Why would I have saved the defective shingles.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I have clear proof that the shingles were GAF shingles. 1) Roofer's invoice that specifies the brand name and style of the shingles. 2) The original GAF warranty; they have copies with my husband's signature in 2 places. Would we have a Warranty for their product if the shingles weren't made by them? 3.) Due to mold under the old shingles, 11 new pieces of decking had to be installed by new roofer. 4) GAF states that various conditions can affect the wear of the shingles. I sent them a copy of a housing inspector's report re the roof:: CONSTRUCTION a) Design: Gable; Flashings: Drip-edge, Wall, Chimney, Vent pipe; (c) Covering: Asphalt composition shingles; (d) Age (estimated): Newer 4-8 yrs; (e) Life Expectancy: 18-20 yrs. 5) INSULATION and VENTILATION SYSTEM---attic entered (a) Insulation: Fiberglass, loose; approximate depth, 10+ in., 7-9 in.; (b) Attic fan, Whole-house fan, Soffit Vents, Gable Vents; (c) OTHER ENERGY CONSERVATION: Duct insulation, Fiberglass Batts in crawl space; STRUCTURE: a) Foundation, Block; (b) Exterior Walls, Wood, Frame; (c) Roof Framing: Conventional, Trusses Engineered, Sheathing; (d) BEAMS and GIRDERS: Wood Beams; ((e) COLUMNS, PIERS and POSTS: Masonry; (f) FLOORS: Sub-flooring, Conventional Wood Floor Framing; 5) North Carolina has moderate weather year-round, and Cary, Raleigh, Durham, and surrounding cities are in the middle of the State and don't get the Hurricanes and heavy rains associated with the severe storms that plague the East Coast and Outer Banks of North Carolina.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: a foreign object did not strike the roof. There is no evidence to support your theory. There are no foreign objects in the roof and no objects in attic. Also, you make no reference to the leak at the back of the house that the inspector was aware of because I brought it up but decided not to inspect it. There is a 3rd leak that I've reported as well.
You have to support your product and cover my roof under the expensive warranty that I paid for. Another option is to completely refund $3,500 for the warranty that you're choosing not to honor. This is the difference in price between the quotes obtained with and without the Golden Pledge Warranty. I'd rather have this settled with the full refund paid for the warranty that you're not honoring so that I can have my roof repaired and not have to deal with you anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There has been a settlement reached u can pull my complaint
This is being written in response to Revdex.com Complaint ID # [redacted] Claimant is disputing GAF's claim investigation findings. Upon receipt of this complaint, we contacted our Quality Assurance personnel and requested that they perform a second evaluation of the original samples submitted...
for this claim. A second review of the submitted samples confirmed GAF's original claim disposition. These shingles experienced external insult during the installation or more likely after they were installed. No manufacturing defects were detected. This is a laminated product and the two components ("saw tooth" and backer strip) are sealed together at the manufacturing plant. The physical damage to the shingles runs across both shingle components. Laboratory tests revealed no manufacturing defects and after reviewing these shingles a second time, GAF stands by its' original decision. It is regrettable that the homeowner is dissatisfied with the results of our investigation, but we feel confident that our evaluation of the submitted materials was comprehensive and that our findings are accurate.
Complaint: [redacted]
I am rejecting this response because the roof warranty clearly states it covers for misapplication which is proven when the roofer did not include roof cement along the drip line. It is also supposed to be a warranty for the 'Integrated Roofing System' not just shingles. We believe we were scammed into purchasing the warranty which covers basically nothing. We reject their claims also since they never came out to inspect the damage caused by their defective installation and product.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it is going to cost us $17,000 to make this right. GAF is offering us $3500. This won't even cover the material cost. We were told that the shingles would weather in / fade together after we moved in by the GAF rep. That never happened and now it is even worse. GAF is telling us it is from tree shading, I think we can all agree that this is not true.
Regards,
[redacted]
Please be advised that GAF’s published limited warranties for roofing shingles allow for a one time transfer provided we are notified within 60 days of the property transfer. The [redacted] purchased their home in 2007 and did not transfer the warranty coverage. They notified GAF in...
2013. Due to the lapse in time and failure to transfer the GAF limited warranty we are unable to honor their request. We do not agree with [redacted] statement concerning the performance of our product. We are the nation’s largest supplier of roofing materials. We earned that reputation by producing quality products and standing behind our warranties.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Before closing out this complain, please allow 30 days (4 weeks) for the business and I to resolve this issue.I am very appreciative that the Business is actively engaged to provide a mutually agreeable solution.
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: a foreign object did not strike the roof. There is no evidence to support your theory. There are no foreign objects in the roof and no objects in attic. Also, you make no reference to the leak at the back of the house that the inspector was aware of because I brought it up but decided not to inspect it. There is a 3rd leak that I've reported as well. You have to support your product and cover my roof under the expensive warranty that I paid for. Another option is to completely refund $3,500 for the warranty that you're choosing not to honor. This is the difference in price between the quotes obtained with and without the Golden Pledge Warranty. I'd rather have this settled with the full refund paid for the warranty that you're not honoring so that I can have my roof repaired and not have to deal with you anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that even though they have reopened the claim that we tried to submit last year, we have yet to come to an agreement with the business. The ten days you have given to either accept for decline the business's response is not enough time because we don't know at this point whether the complaint will be settled or not. If the business continues to work with us regarding this complaint to get the issue settled I will be more than willing to update my complaint in the near future to indicate that the complaint is settled and whether the outcome is positive or not.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I feel the same way I did. If they stood behind their product they would make this right. All over 60 days that I had no idea about. Very shady if you ask me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I realize we have to accept or not accept the decision on this matter. We are not happy to accept the decison GAF and their requirements considering the state in which we live and knowing it is impossible to remove shingles in the dead of winter after purposely dragging this out for months with request after request wanting more information, more pictures. We will rely on the Attorney General to make the next decison. Thank you for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],The business (GAF) agreed to resolve the issue by sending the roofer again.I have not contacted by the roofer yet, but I look forward to seeing them soon.If it's the same roofer who took care of the back of the house, they already know what is required to fix the front side of the roof.
[redacted] contacted GAF and reported a roof leak. We received photographs of [redacted] roof and they illustrated severe ice and snow buildup on the roof.
[redacted], and GAF...
recommend the installation of an ice and water barrier; such as GAF WeatherWatch and Stormguard, which is installed at the eave and should extend at least 24 inches past the warm side of the exterior wall to prevent leaking within the house. It will not prevent leaking into the house if the ice buildup rises above the leak barrier, which may occur with severe weather conditions.
Ice Daming is the result of ice buildup at the edge of the roof caused by extraordinary winter weather conditions, “Acts of God” and is not due to a manufacturing defect.
A combination of 2 problems cause ice dams to form.
When the heat from inside the building rises through the roof and melts the snow and the outside temperatures turn the melted snow to ice.
When the outside temperature rises to 32° F, the snow starts to melt and when the temperature drops it turns to ice.
When either of these 2 conditions occur, the ice will slide down the roof and form at the eave causing a backup. Ice buildup at the eaves creates a dam that continually builds and backs water up the roof, which can cause damage to the roofing system and leaking into the interior.
To avoid the buildup of snow and ice, homeowners should remove the ice buildup from the gutters and the roof edge carefully to avoid damage to the gutters and roofing system and to contact a local contractor to carefully remove the snow from the roofing system to avoid additional ice buildup. Keeping the gutters and roof edges free from ice is strongly recommended.
As this is the result of severe weather conditions and not an issue with the product, we have no basis for a claim.
This is being written in response to Revdex.com Complaint ID # [redacted]. Claimant states that he initially filed a complaint with his contractor in April 2017 and that a sample shingle was removed from his roof at that time. GAF was contacted by claimant's roofer in May 2017. That was the...
last time we heard from this claimant's representative. As of this writing, GAF has not received any documentation or evidence to support this claim. We have not received shingle samples, photographs, proof of ownership or any of the required documentation or evidence required to investigate a claim. GAF sent two "Claim Kits" to this claimant. The first was mailed on 5/22/17 and the second was sent on 6/5/17. The claimant did not respond to either letter. We have cross-referenced the address we have on file with the address provided by the claimant to the Revdex.com. The addresses are the same. The letters were sent to the correct address. GAF will leave this claim open until the end of the year. We invite the claimant to send in the required submittals so that we may conduct an investigation of his claim. If the claimant wants GAF to re-send the claim kit again via mail or email, we will gladly do so. He simply needs to advise us of his preferred method of communication and we will gladly accommodate his request.
This is being written in response to Revdex.com Claim ID # [redacted]. GAF has contacted the installing contractor. The contractor has purchased the necessary materials to complete the repairs. The materials have been delivered to the claimant's home and the repairs are scheduled for...
September 9th. We have spoken with the homeowner and she has agreed to this arrangement. We will be conducting a follow up call with the homeowner on 9/12 to verify that the installing contractor has made the necessary repairs.
[A default letter is provided here which...
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
To date I've not received any validation in mail that GAF has transferred warranty.
Regards,
[redacted]
This is being written in response to claimant's rejection of GAF's initial reply to Revdex.com Complaint ID # [redacted]. In the response, claimant states that the GAF Brand Name and shingle style are listed on the roofer's invoice. That is not the case. Claimant states that they had GAF Woodline shingles on their roof. There is no reference to GAF (brand name) or Woodline (shingle name) on the invoice we received from the claimant. The "original GAF Warranty" that is referenced is, in fact, a registration card that is completed by the homeowner and/or contractor.
Regarding the weather conditions - we ran a weather report for the claimant's address. There were a number of "damaging weather" incidents listed for that location during the years the GAF shingles were installed on the roof. The top 10 were listed on our report, including two in 2012, when the claimant made repairs to their roof. The first event, in March 2012, had hail stones measuring 2" (larger than golf balls). The second event took place on July 23, 2012. The repair invoice submitted by the claimant is dated July 31, 2012 (8 days after the damaging weather event involving hail).
As stated in our initial response, many factors can reduce the useful life of a roofing shingle. Notwithstanding any of the above, even if GAF were to concede the possibility that GAF shingles were purchased and installed on claimant's home, there is no evidence to support a claim for defective manufacture under the GAF Limited Warranty. The photographs submitted, which have been reviewed by our Quality Assurance personnel, exhibit no identifiable manufacturing defects. No samples of the affected product have been made available for review and/or testing. We do not have any evidence to support a claim. While it is regrettable that the claimant disagrees with our disposition of their claim, GAF is abiding by the terms and conditions of the Limited Warranty. If the claimant can produce any evidence to support a claim under the warranty, GAF will gladly review it. Unfortunately, due to the absence of evidence, GAF cannot provide relief, under the warranty, for this claim.
This is being written in response to Revdex.com Claim ID # [redacted] Claimant is requesting that GAF send an inspector to their home to investigate why certain shingles are not sealing. GAF has agreed to accommodate this request. An inspection has been ordered to determine the reason why...
the shingles have not sealed.
Complaint: [redacted]
I am rejecting this response because:As I told GAF, when we had the roof repaired the roofer threw out the damaged shingles because at that time we did not know this was going to be a class action lawsuit. I sent photos of the replaced shingles on the roof and that should be more than enough proof that we had to replace the defective materials. Why would I have saved the defective shingles.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because I have clear proof that the shingles were GAF shingles. 1) Roofer's invoice that specifies the brand name and style of the shingles. 2) The original GAF warranty; they have copies with my husband's signature in 2 places. Would we have a Warranty for their product if the shingles weren't made by them? 3.) Due to mold under the old shingles, 11 new pieces of decking had to be installed by new roofer. 4) GAF states that various conditions can affect the wear of the shingles. I sent them a copy of a housing inspector's report re the roof:: CONSTRUCTION a) Design: Gable; Flashings: Drip-edge, Wall, Chimney, Vent pipe; (c) Covering: Asphalt composition shingles; (d) Age (estimated): Newer 4-8 yrs; (e) Life Expectancy: 18-20 yrs. 5) INSULATION and VENTILATION SYSTEM---attic entered (a) Insulation: Fiberglass, loose; approximate depth, 10+ in., 7-9 in.; (b) Attic fan, Whole-house fan, Soffit Vents, Gable Vents; (c) OTHER ENERGY CONSERVATION: Duct insulation, Fiberglass Batts in crawl space; STRUCTURE: a) Foundation, Block; (b) Exterior Walls, Wood, Frame; (c) Roof Framing: Conventional, Trusses Engineered, Sheathing; (d) BEAMS and GIRDERS: Wood Beams; ((e) COLUMNS, PIERS and POSTS: Masonry; (f) FLOORS: Sub-flooring, Conventional Wood Floor Framing; 5) North Carolina has moderate weather year-round, and Cary, Raleigh, Durham, and surrounding cities are in the middle of the State and don't get the Hurricanes and heavy rains associated with the severe storms that plague the East Coast and Outer Banks of North Carolina.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: a foreign object did not strike the roof. There is no evidence to support your theory. There are no foreign objects in the roof and no objects in attic. Also, you make no reference to the leak at the back of the house that the inspector was aware of because I brought it up but decided not to inspect it. There is a 3rd leak that I've reported as well.
You have to support your product and cover my roof under the expensive warranty that I paid for. Another option is to completely refund $3,500 for the warranty that you're choosing not to honor. This is the difference in price between the quotes obtained with and without the Golden Pledge Warranty. I'd rather have this settled with the full refund paid for the warranty that you're not honoring so that I can have my roof repaired and not have to deal with you anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There has been a settlement reached u can pull my complaint
This is being written in response to Revdex.com Complaint ID # [redacted] Claimant is disputing GAF's claim investigation findings. Upon receipt of this complaint, we contacted our Quality Assurance personnel and requested that they perform a second evaluation of the original samples submitted...
for this claim. A second review of the submitted samples confirmed GAF's original claim disposition. These shingles experienced external insult during the installation or more likely after they were installed. No manufacturing defects were detected. This is a laminated product and the two components ("saw tooth" and backer strip) are sealed together at the manufacturing plant. The physical damage to the shingles runs across both shingle components. Laboratory tests revealed no manufacturing defects and after reviewing these shingles a second time, GAF stands by its' original decision. It is regrettable that the homeowner is dissatisfied with the results of our investigation, but we feel confident that our evaluation of the submitted materials was comprehensive and that our findings are accurate.
Complaint: [redacted]
I am rejecting this response because the roof warranty clearly states it covers for misapplication which is proven when the roofer did not include roof cement along the drip line. It is also supposed to be a warranty for the 'Integrated Roofing System' not just shingles. We believe we were scammed into purchasing the warranty which covers basically nothing. We reject their claims also since they never came out to inspect the damage caused by their defective installation and product.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: it is going to cost us $17,000 to make this right. GAF is offering us $3500. This won't even cover the material cost. We were told that the shingles would weather in / fade together after we moved in by the GAF rep. That never happened and now it is even worse. GAF is telling us it is from tree shading, I think we can all agree that this is not true.
Regards,
[redacted]
Please be advised that GAF’s published limited warranties for roofing shingles allow for a one time transfer provided we are notified within 60 days of the property transfer. The [redacted] purchased their home in 2007 and did not transfer the warranty coverage. They notified GAF in...
2013. Due to the lapse in time and failure to transfer the GAF limited warranty we are unable to honor their request. We do not agree with [redacted] statement concerning the performance of our product. We are the nation’s largest supplier of roofing materials. We earned that reputation by producing quality products and standing behind our warranties.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Before closing out this complain, please allow 30 days (4 weeks) for the business and I to resolve this issue.I am very appreciative that the Business is actively engaged to provide a mutually agreeable solution.
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: a foreign object did not strike the roof. There is no evidence to support your theory. There are no foreign objects in the roof and no objects in attic. Also, you make no reference to the leak at the back of the house that the inspector was aware of because I brought it up but decided not to inspect it. There is a 3rd leak that I've reported as well. You have to support your product and cover my roof under the expensive warranty that I paid for. Another option is to completely refund $3,500 for the warranty that you're choosing not to honor. This is the difference in price between the quotes obtained with and without the Golden Pledge Warranty. I'd rather have this settled with the full refund paid for the warranty that you're not honoring so that I can have my roof repaired and not have to deal with you anymore.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that even though they have reopened the claim that we tried to submit last year, we have yet to come to an agreement with the business. The ten days you have given to either accept for decline the business's response is not enough time because we don't know at this point whether the complaint will be settled or not. If the business continues to work with us regarding this complaint to get the issue settled I will be more than willing to update my complaint in the near future to indicate that the complaint is settled and whether the outcome is positive or not.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I feel the same way I did. If they stood behind their product they would make this right. All over 60 days that I had no idea about. Very shady if you ask me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I realize we have to accept or not accept the decision on this matter. We are not happy to accept the decison GAF and their requirements considering the state in which we live and knowing it is impossible to remove shingles in the dead of winter after purposely dragging this out for months with request after request wanting more information, more pictures. We will rely on the Attorney General to make the next decison. Thank you for your help.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish,...
you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],The business (GAF) agreed to resolve the issue by sending the roofer again.I have not contacted by the roofer yet, but I look forward to seeing them soon.If it's the same roofer who took care of the back of the house, they already know what is required to fix the front side of the roof.