Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he had requested new service from Frontier and was advised that there were no available ports at this timeFrontier has investigated the above statements and offers the following response:Frontier investigated the account and confirms that at this time there are no available ports to be able to provide internet service to MrBowling’s location.Frontier spoke with Mr [redacted] on February 15, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that:Mr [redacted] adivse he had trouble with the DSL internet service, he called Frontier and states he was advised he was on a month to month basisMr [redacted] was charged an eartly termination fee of $Frontier has investigated the above statements and offers the following response:Frontier spoke to Mr [redacted] on October 23, and advised that he was still in contract until August 24, 2017, a bill message located on page of advises of the automatic renewal on August 24, 2017, it also states the auto renewal can be cancelled at least thirty days prior to renewal by calling Frontier CommunicationsMr [redacted] did not cancel the auto renewal by calling Frontier thirty days prior to the August 24, renewal, the service with Frontier was cancelled by porting out on July 27, The contract for the August 24, 2016-August 23, term was not fulfilled, the $early term fee applies We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that Frontier missed his appointment for installation on June 7, and couldn’t reschedule it for a weekMr [redacted] advises that he relys on his internet service for work, and needs the service installed as soon as possible Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke to the wife of Mr***, and she advised that due to the delay in installing the Frontier service, they were forced to go to another providerFrontier apologized for the poor experience
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Unable to get copies of statements form closed account with Verizon/Frontier Frontier has investigated the above statements and offers the following response: Frontier Communications sent Ms [redacted] copies of the statements generated by Frontier Communications, which were the April statement of the final month of service and the May and June statements with the final billing amountThe requested February and March statement were generated by Verizon and were not sent over for this account, but have been requested for Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: · Frontier records show Ms [redacted] did speak with a Frontier Retail Consultant on 7/24/The consultant failed to place a note on the account · Due to lack of any account notes, Frontier has erred on Ms [redacted] ’s word· On 11/24/17, Frontier issued all necessary adjustments to correct the billingThe same date, Frontier issued and mailed a manual credit balance refund check· Frontier contacted Ms [redacted] and advised of this informationMs [redacted] was satisfied with the resolutionWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states Frontier cannot provide the Internet speed the Business needs to use all the services they have at the location [redacted] advises they are upset over the Early Termination Fee that will occur of $if the account is cancelledFrontier has investigated the above statements and offers the following response:Frontier Contacted Ms [redacted] on April 21, and explained that currently she pays $for the Internet service, $for the main line and $for the second lineIf the Internet is removed the phone lines would be $for each lineFrontier offered to downgrade the Internet to a lower rate and save $a month.Frontier spoke with Ms [redacted] on May 2, and the change was made on the account to downgrade the services and finish out the current contractMs [redacted] agreed to this offer and will avoid any Early Termination FeeMs [redacted] is satisfied.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he was advised he would not have to pay for the time he did not have service on with Frontier Frontier has investigated the above statements and offers the following response: Mr [redacted] disconnected his services with Frontier as of December 5, due to the issues with his billingHis billing cycle had already hit on December 1, Frontier does not prorate the final billMr [redacted] would be responsible for the full month We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has resolved all issues related to Miss [redacted] 's service outage.Frontier has issued service adjustments to Miss [redacted] 's account as a one time courtesyWe regret any inconvenience that Miss [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has been waiting since August 15, for his credit refund to be sent to himFrontier has investigated the above statements and offers the following response: Frontier states that a representative reviewed Mr [redacted] ’s account and his refund was processed on November 1, and that he should receive his refund check by USPS within days of November
Thank you for referring the complaint of **- [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had signed up for Frontier internet service in June for a promotional rate of $per month for months but recently received an email informing her that the monthly rate for her Frontier internet service will be going up Ms [redacted] advises that Frontier had issued an adjustment in the amount of $but was expecting a total adjustment of $Ms [redacted] advises that Frontier needs to honor the $per month promotional rate and have her current bill adjusted for the pricing discrepancy Frontier has investigated the above statements and offers the following response: Frontier advises that although the customer’s bill shows that one of the promotional discounts is expiring in the middle of the December billing cycle, that discount is being extended until the end of the 2-year promotion, which will be June Frontier that Ms [redacted] has been getting billed $per month instead of $34.99, a $discrepancyAn upfront credit of $had been issued on July 17, 2017, which is the equivalent of $per month for months Since the customer had been overbilled by $on the December bill due to a discount dropping off the account, a credit for that amount was issued on December 8, 2017, plus the additional cents that was left off the previous adjustment made in July 2017.Frontier advises that in June 2018, an adjustment for $will be issued to compensate for the $per month pricing discrepancy, for the 2nd year of the contractFrontier attempted to contact Ms [redacted] via email on December 8, and on December 13, 2017, and by telephone on December 11, 2017, to advise her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait for my final billing statement from Frontier, and expect them to honor a credit for the amount due since I cancelled my service with them approximately weeks before the end of the billing cycleI'm sorry that it had to come down to reporting Frontier to the Revdex.com, but after multiple failed attempts to resolve this issue with Frontier, I didn't any other choice Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and finds that although the service was connected the consumer had multiple issues with the service.Frontier has waived the balance on the account and ensured that this will not impact the customer’s credit reportAt this time, Mr [redacted] ’s account of [redacted] - [redacted] has a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office We appreciate you bringing this matter to our attentionAccording to the complaint:Mr [redacted] states that he received a misquote in October 2017.Frontier has investigated the above statement and offers the following response:The customer was billing approximately $before changes were made in October After the changes to the account the customer lost a $loyalty credit that expires on June 28, 2018.Frontier will honor this $credit through June 2018.We spoke with Mr [redacted] on February 15, and reviewed the above information along with my direct contact information.The customer is satisfied with our resolution.We trust this information will assist you in closing this case.Frontier Communication
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] called on October 14, to disconnect her service with Frontier The representative told her the service would be shut off on October 17, and she would be responsible for six days of service October 11, thru October 17, 2017, Ms [redacted] agreed to that Ms [redacted] then received more bills for a full month of service plus an additional $was added to the account This is not correctFrontier has investigated the above statements and offers the following response: Frontier found some credit had been issued to this account but not enough to leave a balance for just the six days Frontier issued more credit and spoke with Ms [redacted] on January 24, and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent u a rebuttal yesterdayI am having a problem putting it on your websiteI did not accept Frontier Communications responseThey have been a problem since they took over for attMy recent problem put my account in collections for no reason.Then they shut off our service wvery time I call they put me on hold for about an hour I speak to alot of people and always say they can helpThey tell me that they are going to rebate me for my last payment back into my checking account which was a lieThen they lie to u and say they gave me a credit for which is another lie.they are rude and dont care about there loyal customers.They have several complaints about them on facebookAll I want to see is the back into my checking account Regards, [redacted] ***
Frontier contacted Ms [redacted] on April 15, and she advised her services were working well, with the exception of her caller ID on the television.Ms [redacted] was advised that this was a known issue and was being worked on.Ms [redacted] was satisfied with this resolution at this time.Frontier is committed to employing a 100% U.S.-based workforce In connection with our completion of the purchase of Verizon’s wireline telephone, broadband, and video businesses in California, Texas, and Florida, contractors used by Verizon and located outside of the U.Sare temporarily handling a small volume of customer service calls while we complete the training of our own, expanded U.S.-based customer care workforceThe use of the off-shored contractors is planned to end as soon as operationally feasible but no later than the end of the year Frontier will bring back more than 1,jobs to the United States that were previously off-shored
Thank you for referring the additional concerns of [redacted] to our office for review The additional concerns state: Mr [redacted] states he made multiple calls to Frontier requesting that someone explain the mistakes with billing, each answer variedMr[redacted] states that the final straw was when service was interrupted while the balance was still in dispute.Mr [redacted] states that it is unacceptable to charge for services beyond their cancellation dateFrontier has reviewed these additional concerns and offers the following response: As previously stated, Mr [redacted] has already been over-compensated for Frontier’s previous billing errors based on the documented price quotes on his accountFrontier has applied credit in the total amount of $to MrWiggin’s balance, resulting in the remaining amount due of $Per Frontier’s Terms and Conditions located at http://frontier.com/terms: “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.” Frontier’s position on this matter has not changed We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Frontier has reviewed the account of Mr [redacted] and finds that service was repaired on May 9, 2016.Frontier does apologize for any miscommunication or inconvenience caused and has issued an adjustment in the amount of $that will appear on the next billing statement
The Complaint states that: Ms [redacted] advises that her installation was unsuccessful, but she received a bill for a full month of service and installation feesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s account has been credited in full and removed from Frontier’s credit auditFrontier advises that we spoke to Ms [redacted] on August 3, to advise
The Complaint states that: Customer states she was not advised there would be no term commitment when she signed up for new services and found she was put on a 2-year term commitment for an Amazon prime gift cardFrontier has investigated the above statements and offers the following response: Frontier advises the term commitment for the Amazon gift card Ms [redacted] received has been removedFrontier states Ms [redacted] was contacted by phone and advised of the above on March 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he had requested new service from Frontier and was advised that there were no available ports at this timeFrontier has investigated the above statements and offers the following response:Frontier investigated the account and confirms that at this time there are no available ports to be able to provide internet service to MrBowling’s location.Frontier spoke with Mr [redacted] on February 15, to review this information with himWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that:Mr [redacted] adivse he had trouble with the DSL internet service, he called Frontier and states he was advised he was on a month to month basisMr [redacted] was charged an eartly termination fee of $Frontier has investigated the above statements and offers the following response:Frontier spoke to Mr [redacted] on October 23, and advised that he was still in contract until August 24, 2017, a bill message located on page of advises of the automatic renewal on August 24, 2017, it also states the auto renewal can be cancelled at least thirty days prior to renewal by calling Frontier CommunicationsMr [redacted] did not cancel the auto renewal by calling Frontier thirty days prior to the August 24, renewal, the service with Frontier was cancelled by porting out on July 27, The contract for the August 24, 2016-August 23, term was not fulfilled, the $early term fee applies We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that Frontier missed his appointment for installation on June 7, and couldn’t reschedule it for a weekMr [redacted] advises that he relys on his internet service for work, and needs the service installed as soon as possible Frontier has investigated the above statements and offers the following response: Frontier advises that we spoke to the wife of Mr***, and she advised that due to the delay in installing the Frontier service, they were forced to go to another providerFrontier apologized for the poor experience
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Unable to get copies of statements form closed account with Verizon/Frontier Frontier has investigated the above statements and offers the following response: Frontier Communications sent Ms [redacted] copies of the statements generated by Frontier Communications, which were the April statement of the final month of service and the May and June statements with the final billing amountThe requested February and March statement were generated by Verizon and were not sent over for this account, but have been requested for Ms [redacted] We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: · Frontier records show Ms [redacted] did speak with a Frontier Retail Consultant on 7/24/The consultant failed to place a note on the account · Due to lack of any account notes, Frontier has erred on Ms [redacted] ’s word· On 11/24/17, Frontier issued all necessary adjustments to correct the billingThe same date, Frontier issued and mailed a manual credit balance refund check· Frontier contacted Ms [redacted] and advised of this informationMs [redacted] was satisfied with the resolutionWe regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that: [redacted] states Frontier cannot provide the Internet speed the Business needs to use all the services they have at the location [redacted] advises they are upset over the Early Termination Fee that will occur of $if the account is cancelledFrontier has investigated the above statements and offers the following response:Frontier Contacted Ms [redacted] on April 21, and explained that currently she pays $for the Internet service, $for the main line and $for the second lineIf the Internet is removed the phone lines would be $for each lineFrontier offered to downgrade the Internet to a lower rate and save $a month.Frontier spoke with Ms [redacted] on May 2, and the change was made on the account to downgrade the services and finish out the current contractMs [redacted] agreed to this offer and will avoid any Early Termination FeeMs [redacted] is satisfied.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that he was advised he would not have to pay for the time he did not have service on with Frontier Frontier has investigated the above statements and offers the following response: Mr [redacted] disconnected his services with Frontier as of December 5, due to the issues with his billingHis billing cycle had already hit on December 1, Frontier does not prorate the final billMr [redacted] would be responsible for the full month We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Frontier has resolved all issues related to Miss [redacted] 's service outage.Frontier has issued service adjustments to Miss [redacted] 's account as a one time courtesyWe regret any inconvenience that Miss [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has been waiting since August 15, for his credit refund to be sent to himFrontier has investigated the above statements and offers the following response: Frontier states that a representative reviewed Mr [redacted] ’s account and his refund was processed on November 1, and that he should receive his refund check by USPS within days of November
Thank you for referring the complaint of **- [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had signed up for Frontier internet service in June for a promotional rate of $per month for months but recently received an email informing her that the monthly rate for her Frontier internet service will be going up Ms [redacted] advises that Frontier had issued an adjustment in the amount of $but was expecting a total adjustment of $Ms [redacted] advises that Frontier needs to honor the $per month promotional rate and have her current bill adjusted for the pricing discrepancy Frontier has investigated the above statements and offers the following response: Frontier advises that although the customer’s bill shows that one of the promotional discounts is expiring in the middle of the December billing cycle, that discount is being extended until the end of the 2-year promotion, which will be June Frontier that Ms [redacted] has been getting billed $per month instead of $34.99, a $discrepancyAn upfront credit of $had been issued on July 17, 2017, which is the equivalent of $per month for months Since the customer had been overbilled by $on the December bill due to a discount dropping off the account, a credit for that amount was issued on December 8, 2017, plus the additional cents that was left off the previous adjustment made in July 2017.Frontier advises that in June 2018, an adjustment for $will be issued to compensate for the $per month pricing discrepancy, for the 2nd year of the contractFrontier attempted to contact Ms [redacted] via email on December 8, and on December 13, 2017, and by telephone on December 11, 2017, to advise her of the above statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will wait for my final billing statement from Frontier, and expect them to honor a credit for the amount due since I cancelled my service with them approximately weeks before the end of the billing cycleI'm sorry that it had to come down to reporting Frontier to the Revdex.com, but after multiple failed attempts to resolve this issue with Frontier, I didn't any other choice Regards, [redacted] ***
Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and finds that although the service was connected the consumer had multiple issues with the service.Frontier has waived the balance on the account and ensured that this will not impact the customer’s credit reportAt this time, Mr [redacted] ’s account of [redacted] - [redacted] has a zero balance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office We appreciate you bringing this matter to our attentionAccording to the complaint:Mr [redacted] states that he received a misquote in October 2017.Frontier has investigated the above statement and offers the following response:The customer was billing approximately $before changes were made in October After the changes to the account the customer lost a $loyalty credit that expires on June 28, 2018.Frontier will honor this $credit through June 2018.We spoke with Mr [redacted] on February 15, and reviewed the above information along with my direct contact information.The customer is satisfied with our resolution.We trust this information will assist you in closing this case.Frontier Communication
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] called on October 14, to disconnect her service with Frontier The representative told her the service would be shut off on October 17, and she would be responsible for six days of service October 11, thru October 17, 2017, Ms [redacted] agreed to that Ms [redacted] then received more bills for a full month of service plus an additional $was added to the account This is not correctFrontier has investigated the above statements and offers the following response: Frontier found some credit had been issued to this account but not enough to leave a balance for just the six days Frontier issued more credit and spoke with Ms [redacted] on January 24, and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I sent u a rebuttal yesterdayI am having a problem putting it on your websiteI did not accept Frontier Communications responseThey have been a problem since they took over for attMy recent problem put my account in collections for no reason.Then they shut off our service wvery time I call they put me on hold for about an hour I speak to alot of people and always say they can helpThey tell me that they are going to rebate me for my last payment back into my checking account which was a lieThen they lie to u and say they gave me a credit for which is another lie.they are rude and dont care about there loyal customers.They have several complaints about them on facebookAll I want to see is the back into my checking account Regards, [redacted] ***
Frontier contacted Ms [redacted] on April 15, and she advised her services were working well, with the exception of her caller ID on the television.Ms [redacted] was advised that this was a known issue and was being worked on.Ms [redacted] was satisfied with this resolution at this time.Frontier is committed to employing a 100% U.S.-based workforce In connection with our completion of the purchase of Verizon’s wireline telephone, broadband, and video businesses in California, Texas, and Florida, contractors used by Verizon and located outside of the U.Sare temporarily handling a small volume of customer service calls while we complete the training of our own, expanded U.S.-based customer care workforceThe use of the off-shored contractors is planned to end as soon as operationally feasible but no later than the end of the year Frontier will bring back more than 1,jobs to the United States that were previously off-shored
Thank you for referring the additional concerns of [redacted] to our office for review The additional concerns state: Mr [redacted] states he made multiple calls to Frontier requesting that someone explain the mistakes with billing, each answer variedMr[redacted] states that the final straw was when service was interrupted while the balance was still in dispute.Mr [redacted] states that it is unacceptable to charge for services beyond their cancellation dateFrontier has reviewed these additional concerns and offers the following response: As previously stated, Mr [redacted] has already been over-compensated for Frontier’s previous billing errors based on the documented price quotes on his accountFrontier has applied credit in the total amount of $to MrWiggin’s balance, resulting in the remaining amount due of $Per Frontier’s Terms and Conditions located at http://frontier.com/terms: “Unless otherwise required by applicable law, your termination of Service may be effective on the last day of your Frontier billing cycle for all applicable Services, and you are responsible for all charges incurred through the date of termination.” Frontier’s position on this matter has not changed We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Executive Customer Relations
Frontier has reviewed the account of Mr [redacted] and finds that service was repaired on May 9, 2016.Frontier does apologize for any miscommunication or inconvenience caused and has issued an adjustment in the amount of $that will appear on the next billing statement
The Complaint states that: Ms [redacted] advises that her installation was unsuccessful, but she received a bill for a full month of service and installation feesFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s account has been credited in full and removed from Frontier’s credit auditFrontier advises that we spoke to Ms [redacted] on August 3, to advise
The Complaint states that: Customer states she was not advised there would be no term commitment when she signed up for new services and found she was put on a 2-year term commitment for an Amazon prime gift cardFrontier has investigated the above statements and offers the following response: Frontier advises the term commitment for the Amazon gift card Ms [redacted] received has been removedFrontier states Ms [redacted] was contacted by phone and advised of the above on March 12, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter