Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it was only after complaints on social media were answered that I received a response and I received two phone calls from Frontier (One prior to filing my initial complaint and one just yesterday concerning this complaint, which was not answered upon my return call shortly thereafter.) I have been pleased with the efforts of their social media team who have worked tirelessly to resolve all of my issues, move appointment dates and times, and answer any questions I have hadThe customer service in that department has been excellent, while most other areas have lackedI am pleased to say my issue has finally been resolved as of 3/2/17, prior to contact from the Revdex.com regarding my complaint Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer reported incorrect billing and experienced poor customer service in attempting to resolve issues Frontier has investigated the above statements and offers the following response: Frontier has reviewed the accountAn order placed to change phone number caused billing records errorFrontier did explain this to the customer and billing credits in the amount of $was placed to correct errorsCustomer has been advised and if customer would choose to close account, the early termination fee would be sustainedCustomer has been provided my direct contact information for any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response:Frontier has found the customer has experienced service issues over the past months.A review of the trouble reports since November were determined to be a grounding concernFrontier addressed the issue on January 5, by clearing the concern and replacing the defective componentFrontier has issued a courtesy credit of $for the inconvenienceThis credit will appear on the customer’s February 1, statement.Frontier’s Consumer Relation’s department left a detailed message for the customer providing direct contact information for any additional concerns.All areas where Frontier provides service are open to competition from any provider that chooses to provide serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is billing at a higher rate than he was quoted Frontier has investigated the above statements and offers the following response: Mr [redacted] currently subscribes to FiOS Triple with FiOS Data 50/50, Select HD TV and Frontier Freedom voice, set top box $and FiOS Wireless Router $for a total of $ This excludes promotional discounts and applicable taxes and surchargesIn addition, Mr [redacted] receives a Valued Customer credit of $through September 2, 2017.Account records show service order [redacted] with due date of January 5, 2017.Records show the service order was canceled The service order notes reflect the service order was canceledAccount notes show Mr [redacted] was advised due to the service order being canceled, this rate was not availableIn an attempt to resolve the complaint Mr [redacted] was offered a rate of $for FiOS 50/50, Custom TV and Digital voice for months 0-and $for months 7-24, this is a month commitment During this conversation Mr [redacted] declined citing he needed to explore his options A Frontier representative spoke with Mr [redacted] who was dissatisfied with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy Buchanan Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was enrolled in our convenient auto-renewal program for his term agreement since This allows customer to maintain a low cost without having to contact Frontier directly.Since Mr [redacted] has fulfilled is original obligation and has maintained an excellent payment history, Frontier has waived the final statement consisting of the termination feeAt this time, Mr [redacted] has a zero balance on his account for [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
We apologize for the customer’s recent experience with their Frontier Service Our expectation is that all Frontier customers have a positive experience when they call In the rare instance a customer has a less that positive experience; such as hold times; we accept responsibility for our mistake and assure we are taking the necessary steps to prevent it from happening in the futureFrontier employees do not have the ability to guarantee prices that are not authorize by Frontier For uniformity, all employees have access to the same promotional offers and customers are advised of exclusions, channel lineups for each package Frontier prices and promos are public record and can be viewed on www.Frontier.com Customers are also encouraged to review the restrictions, exclusions and the terms of service prior to completing their order Several attempts to contact Mr [redacted] to discuss his concerns have been unsuccessful and messages has been left that included direct contact informationThere have been no return calls to Frontier as a result of our attempts
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is looking to have a better price point on her current services Ms [redacted] has worked with several agents and they were going to get her bill reduced to $plus taxes This has yet to happenFrontier has investigated the above statements and offers the following response: Frontier tried calling Ms [redacted] several times and was not able to reach herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had requested Frontier to move his services on November 30, 2016, however the order was cancelled without notificationFrontier finally installed services but telephone did not workIt took several orders before he received his original telephone number Frontier has investigated the above statements and offers the following response: Frontier states that [redacted] ’s services was installed on December 5, with a different telephone numberFrontier received notice telephone was not working on December 8, Frontier dispatched a technician to restore service on December 9, Frontier issued order to reassign original telephone number on February 3, Frontier spoke with [redacted] to apologize for his inconvenience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for review The Complaint states that: Mrs [redacted] advises Frontier has missed their repair multiple times Frontier has investigated the above statements and offers the following response: Frontier advises that the repair of Mrs [redacted] services was completed on 11/7/and credit for time out of service as well as a courtesy credit of $were approved for Mrs [redacted] making her balance $0.00.Frontier spoke with Mrs [redacted] on 11/8/and confirmed that the services were working, that she understands her balance and that she has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:What they say is trueIt was resolved quickly and correctly, with the exception of one operatorAll was taken care of I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has been billing him for services that he does not have and did not sign up for Mr [redacted] advises that Frontier needs to have the balance erased completely Frontier has investigated the above statements and offers the following response: Frontier advises that although Mr [redacted] did contact Frontier to inquire about getting new service, no service was ever installed by Frontier, and he will not owe Frontier anything Frontier advises that the balance on the account will be brought down to zero after the February 14, statement generates.Frontier advised Mr [redacted] of the above statements on February 8, 2018, which he was in agreement with We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she was paying a promotional price for her high speed Internet package with Frontier until Frontier had to downgrade her service to get her better InternetShe states that at the time of the downgrade, she lost her promotional price and wants the better price backFrontier has investigated the above statements and offers the following response: Frontier reports that Ms [redacted] reported Internet issues to Frontier on February 10, 2018.Frontier states that when the technician went to Ms [redacted] ’s location they found that where she lives she cannot get the Ultimate speed (MBPS) that she was programmed to; she can only get the MBPS speed.Frontier processed an order to downgrade Ms [redacted] to the Simply Ultra (MBPS) speed.Frontier was not able to give Ms [redacted] the price of $per month for the Simply Ultra due to the promotional pricing available in the system.Frontier attempted to get it fixed for Ms [redacted] , but it was never completed like the agents advised it would be.Frontier issued a total credit of $for the difference in the promotional price and the out of service issues.Ms [redacted] has disconnected service with Frontier due to the billing issuesFrontier spoke to Ms [redacted] today and she is aware of all of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing internet installation chargesFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier spoke with Mr [redacted] on March 27, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12473075, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] For six months I received both the $and $monthly credits, as we mutually agreed to in March Attached files are the statements from April through August showing that both monthly credits (for $and $50) have a 1-year term through March Here is the specific text, directly from the statement, for the $credit that was removed from my account $Valued Customer Credit 1yr Term 3/11/- 3/10/ As you can clearly see, Frontier agreed (in writing, as shown on my statements) to give me this $credit through March (in addition to the $monthly credit) Then in September (statement also attached) Frontier removed the $monthly credit, hence breaking their written agreement with meIf they really valued me as a customer, they'd try to make this rightI've been a Verizon, and then Frontier customer for over yearsSo it baffles me why they'd do this to a loyal/valued customer
Per Frontier records, Mr [redacted] 's account is currently inactive with a disconnect date of 12/27/His current balance is $35.19.A Frontier agent spoke to Mr [redacted] on 1/6/and explained his bills Mr [redacted] disputed a couple of charges and a few adjustments were made.Mr [redacted] ’s first bill was in the amount of $ He was billed the following:$30/Voice + 50/Data + $78.99/Preferred HD TV + $9/MDVR + $27.99/Room Equipment + $9.99/Router = $+ $42.91/services days used in bill cycle + $80/Activation fee = $- $43.05/discounts = $+ $31.34/Taxes and Fees = $ An agent adjusted the bill in the amount of $which left Mr [redacted] owing $of which he was advised to send as a payment Once his payment was applied, it left the account with a $balancePer the closing statement, Mr [redacted] owes $ I spoke with Mr [redacted] and he advised that he understands his current balance is $ He should be receiving his final bill in the mail within the next 15-business days and will call me back if he should have any other questions or concerns pertaining to his account Mr [redacted] is satisfied with the resolutionCase closed
Per Frontier records, Ms [redacted] currently bills $18.01/Vantage Voice + $22.99/Vantage Data + $81.00/Vantage TV + $10/Set Top Box + $5.00/Router = $- $52/Promos = $monthly + taxes and surchargesNatl Amazon GC Offer Indicator is active on the account as of 2/17/with order # There has been a delay with getting the gift cards out Ms [redacted] was also advised that she will receive it within business days I confirmed with Ms [redacted] that her contract is for years Ms [redacted] understands and is satisfied with explanationCase closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she is being billed incorrectly for services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the appropriate adjustments to correct the rate of service on the accountFrontier advises that a follow up has been created to ensure the billing moving forward is correctFrontier advises that Frontier has spoken with [redacted] and advised her of the current balance after the adjustment made to the account and that a follow up has been created for next billing cycle to review the billing statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] Inc to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he experienced telephone service issues for over a week and has had repeat troubleFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and advises that there was a network problem in the area that caused the service outage Frontier advises that the repair was completed on April 6, Frontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account for the service interruption, which will reflect on his next statementFrontier has investigated the account and advises that the last report of service issues was in May Frontier spoke with Mr [redacted] on April 9, to advise of the above information and apologize for the service interruptionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Mr [redacted] ’s account is currently Inactive with a Disconnect Date of 3/31/ Current Balance: $Disconnect Date: 3/31/Written Off: 12/20/2016Mr [redacted] was billing $84.99/FIOS 50/Data + $11/Sec Cloud GB = $- $5/Promo = $+ taxes and late fees monthly Prior to account changing over to Frontier Communications, Mr [redacted] had balance of $per the 4/13/billing statement Verizon Account # [redacted] Tele # [redacted] Bill showed $past due + $415.90/new charges = $due on 4/7/ He billed Freedom Essentials + MLS Direct + Extreme HD TV + equipment + movies ordered + late fee and taxes The $balance also includes $695.79/prior balance + late fees I reached out to Mr [redacted] on his listed can be reached number of [redacted] and was unsuccessful in reaching him to discuss his account I left a message on his voice mail which includes my can be reached number ( [redacted] ) for future inquiriesCase closed
Frontier has investigated the above statements and offers the following response: Frontier advises that [redacted] ’s account [redacted] -has a zero balance and was never report to a credit agency.Frontier further advises that Ms [redacted] has an account under [redacted] -since February of This account has a balance of $due by September 26, 2016.Ms [redacted] has made two payments on the account since its inception.Ms [redacted] has not been reported to an outside collections agency for either account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it was only after complaints on social media were answered that I received a response and I received two phone calls from Frontier (One prior to filing my initial complaint and one just yesterday concerning this complaint, which was not answered upon my return call shortly thereafter.) I have been pleased with the efforts of their social media team who have worked tirelessly to resolve all of my issues, move appointment dates and times, and answer any questions I have hadThe customer service in that department has been excellent, while most other areas have lackedI am pleased to say my issue has finally been resolved as of 3/2/17, prior to contact from the Revdex.com regarding my complaint Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer reported incorrect billing and experienced poor customer service in attempting to resolve issues Frontier has investigated the above statements and offers the following response: Frontier has reviewed the accountAn order placed to change phone number caused billing records errorFrontier did explain this to the customer and billing credits in the amount of $was placed to correct errorsCustomer has been advised and if customer would choose to close account, the early termination fee would be sustainedCustomer has been provided my direct contact information for any further questions or concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response:Frontier has found the customer has experienced service issues over the past months.A review of the trouble reports since November were determined to be a grounding concernFrontier addressed the issue on January 5, by clearing the concern and replacing the defective componentFrontier has issued a courtesy credit of $for the inconvenienceThis credit will appear on the customer’s February 1, statement.Frontier’s Consumer Relation’s department left a detailed message for the customer providing direct contact information for any additional concerns.All areas where Frontier provides service are open to competition from any provider that chooses to provide serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is billing at a higher rate than he was quoted Frontier has investigated the above statements and offers the following response: Mr [redacted] currently subscribes to FiOS Triple with FiOS Data 50/50, Select HD TV and Frontier Freedom voice, set top box $and FiOS Wireless Router $for a total of $ This excludes promotional discounts and applicable taxes and surchargesIn addition, Mr [redacted] receives a Valued Customer credit of $through September 2, 2017.Account records show service order [redacted] with due date of January 5, 2017.Records show the service order was canceled The service order notes reflect the service order was canceledAccount notes show Mr [redacted] was advised due to the service order being canceled, this rate was not availableIn an attempt to resolve the complaint Mr [redacted] was offered a rate of $for FiOS 50/50, Custom TV and Digital voice for months 0-and $for months 7-24, this is a month commitment During this conversation Mr [redacted] declined citing he needed to explore his options A Frontier representative spoke with Mr [redacted] who was dissatisfied with the resolutionWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy Buchanan Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] was enrolled in our convenient auto-renewal program for his term agreement since This allows customer to maintain a low cost without having to contact Frontier directly.Since Mr [redacted] has fulfilled is original obligation and has maintained an excellent payment history, Frontier has waived the final statement consisting of the termination feeAt this time, Mr [redacted] has a zero balance on his account for [redacted] We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
We apologize for the customer’s recent experience with their Frontier Service Our expectation is that all Frontier customers have a positive experience when they call In the rare instance a customer has a less that positive experience; such as hold times; we accept responsibility for our mistake and assure we are taking the necessary steps to prevent it from happening in the futureFrontier employees do not have the ability to guarantee prices that are not authorize by Frontier For uniformity, all employees have access to the same promotional offers and customers are advised of exclusions, channel lineups for each package Frontier prices and promos are public record and can be viewed on www.Frontier.com Customers are also encouraged to review the restrictions, exclusions and the terms of service prior to completing their order Several attempts to contact Mr [redacted] to discuss his concerns have been unsuccessful and messages has been left that included direct contact informationThere have been no return calls to Frontier as a result of our attempts
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is looking to have a better price point on her current services Ms [redacted] has worked with several agents and they were going to get her bill reduced to $plus taxes This has yet to happenFrontier has investigated the above statements and offers the following response: Frontier tried calling Ms [redacted] several times and was not able to reach herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had requested Frontier to move his services on November 30, 2016, however the order was cancelled without notificationFrontier finally installed services but telephone did not workIt took several orders before he received his original telephone number Frontier has investigated the above statements and offers the following response: Frontier states that [redacted] ’s services was installed on December 5, with a different telephone numberFrontier received notice telephone was not working on December 8, Frontier dispatched a technician to restore service on December 9, Frontier issued order to reassign original telephone number on February 3, Frontier spoke with [redacted] to apologize for his inconvenience We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for review The Complaint states that: Mrs [redacted] advises Frontier has missed their repair multiple times Frontier has investigated the above statements and offers the following response: Frontier advises that the repair of Mrs [redacted] services was completed on 11/7/and credit for time out of service as well as a courtesy credit of $were approved for Mrs [redacted] making her balance $0.00.Frontier spoke with Mrs [redacted] on 11/8/and confirmed that the services were working, that she understands her balance and that she has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com:What they say is trueIt was resolved quickly and correctly, with the exception of one operatorAll was taken care of I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that Frontier has been billing him for services that he does not have and did not sign up for Mr [redacted] advises that Frontier needs to have the balance erased completely Frontier has investigated the above statements and offers the following response: Frontier advises that although Mr [redacted] did contact Frontier to inquire about getting new service, no service was ever installed by Frontier, and he will not owe Frontier anything Frontier advises that the balance on the account will be brought down to zero after the February 14, statement generates.Frontier advised Mr [redacted] of the above statements on February 8, 2018, which he was in agreement with We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she was paying a promotional price for her high speed Internet package with Frontier until Frontier had to downgrade her service to get her better InternetShe states that at the time of the downgrade, she lost her promotional price and wants the better price backFrontier has investigated the above statements and offers the following response: Frontier reports that Ms [redacted] reported Internet issues to Frontier on February 10, 2018.Frontier states that when the technician went to Ms [redacted] ’s location they found that where she lives she cannot get the Ultimate speed (MBPS) that she was programmed to; she can only get the MBPS speed.Frontier processed an order to downgrade Ms [redacted] to the Simply Ultra (MBPS) speed.Frontier was not able to give Ms [redacted] the price of $per month for the Simply Ultra due to the promotional pricing available in the system.Frontier attempted to get it fixed for Ms [redacted] , but it was never completed like the agents advised it would be.Frontier issued a total credit of $for the difference in the promotional price and the out of service issues.Ms [redacted] has disconnected service with Frontier due to the billing issuesFrontier spoke to Ms [redacted] today and she is aware of all of the aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter Frontier Specialist: Tami Lee Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing internet installation chargesFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier spoke with Mr [redacted] on March 27, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12473075, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] For six months I received both the $and $monthly credits, as we mutually agreed to in March Attached files are the statements from April through August showing that both monthly credits (for $and $50) have a 1-year term through March Here is the specific text, directly from the statement, for the $credit that was removed from my account $Valued Customer Credit 1yr Term 3/11/- 3/10/ As you can clearly see, Frontier agreed (in writing, as shown on my statements) to give me this $credit through March (in addition to the $monthly credit) Then in September (statement also attached) Frontier removed the $monthly credit, hence breaking their written agreement with meIf they really valued me as a customer, they'd try to make this rightI've been a Verizon, and then Frontier customer for over yearsSo it baffles me why they'd do this to a loyal/valued customer
Per Frontier records, Mr [redacted] 's account is currently inactive with a disconnect date of 12/27/His current balance is $35.19.A Frontier agent spoke to Mr [redacted] on 1/6/and explained his bills Mr [redacted] disputed a couple of charges and a few adjustments were made.Mr [redacted] ’s first bill was in the amount of $ He was billed the following:$30/Voice + 50/Data + $78.99/Preferred HD TV + $9/MDVR + $27.99/Room Equipment + $9.99/Router = $+ $42.91/services days used in bill cycle + $80/Activation fee = $- $43.05/discounts = $+ $31.34/Taxes and Fees = $ An agent adjusted the bill in the amount of $which left Mr [redacted] owing $of which he was advised to send as a payment Once his payment was applied, it left the account with a $balancePer the closing statement, Mr [redacted] owes $ I spoke with Mr [redacted] and he advised that he understands his current balance is $ He should be receiving his final bill in the mail within the next 15-business days and will call me back if he should have any other questions or concerns pertaining to his account Mr [redacted] is satisfied with the resolutionCase closed
Per Frontier records, Ms [redacted] currently bills $18.01/Vantage Voice + $22.99/Vantage Data + $81.00/Vantage TV + $10/Set Top Box + $5.00/Router = $- $52/Promos = $monthly + taxes and surchargesNatl Amazon GC Offer Indicator is active on the account as of 2/17/with order # There has been a delay with getting the gift cards out Ms [redacted] was also advised that she will receive it within business days I confirmed with Ms [redacted] that her contract is for years Ms [redacted] understands and is satisfied with explanationCase closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she is being billed incorrectly for services from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account Frontier has made the appropriate adjustments to correct the rate of service on the accountFrontier advises that a follow up has been created to ensure the billing moving forward is correctFrontier advises that Frontier has spoken with [redacted] and advised her of the current balance after the adjustment made to the account and that a follow up has been created for next billing cycle to review the billing statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] Inc to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he experienced telephone service issues for over a week and has had repeat troubleFrontier has investigated the above statements and offers the following response: Frontier has investigated Mr [redacted] ’s complaint and advises that there was a network problem in the area that caused the service outage Frontier advises that the repair was completed on April 6, Frontier advises that an adjustment in the amount of $has been applied to Mr [redacted] ’s account for the service interruption, which will reflect on his next statementFrontier has investigated the account and advises that the last report of service issues was in May Frontier spoke with Mr [redacted] on April 9, to advise of the above information and apologize for the service interruptionWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr(or Ms.) [redacted] may have experienced as a result of the above matter
Mr [redacted] ’s account is currently Inactive with a Disconnect Date of 3/31/ Current Balance: $Disconnect Date: 3/31/Written Off: 12/20/2016Mr [redacted] was billing $84.99/FIOS 50/Data + $11/Sec Cloud GB = $- $5/Promo = $+ taxes and late fees monthly Prior to account changing over to Frontier Communications, Mr [redacted] had balance of $per the 4/13/billing statement Verizon Account # [redacted] Tele # [redacted] Bill showed $past due + $415.90/new charges = $due on 4/7/ He billed Freedom Essentials + MLS Direct + Extreme HD TV + equipment + movies ordered + late fee and taxes The $balance also includes $695.79/prior balance + late fees I reached out to Mr [redacted] on his listed can be reached number of [redacted] and was unsuccessful in reaching him to discuss his account I left a message on his voice mail which includes my can be reached number ( [redacted] ) for future inquiriesCase closed
Frontier has investigated the above statements and offers the following response: Frontier advises that [redacted] ’s account [redacted] -has a zero balance and was never report to a credit agency.Frontier further advises that Ms [redacted] has an account under [redacted] -since February of This account has a balance of $due by September 26, 2016.Ms [redacted] has made two payments on the account since its inception.Ms [redacted] has not been reported to an outside collections agency for either account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter