Frontier advises that new customers that cannot be identified through credit verification transactions will be required to provide positive identification prior to services being installedFrontier mails POSID forms directly to customers and the form is also available online at Frontier.com/PositiveID Frontier’s POSID form requires two forms of identification and at least one must be a picture ID and at least one must be state/government issuedThe POSID form must be notarized and copies of the identifications presented to the Notary Public must be mailed/faxed Mail: F [redacted] Frontier spoke with Ms [redacted] August 31, and advised of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is not receiving the promotional price that was quoted to her by Frontier.Ms [redacted] states that she canceled her Frontier television service and is requesting a credit in the amount of $for the three months she was billed full rate for the service Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and has determined that there was an error in her promotionFrontier issued an adjustment in the amount of $for the missing promotional discount that she should have received to cover the two full months she was billed for the television service.Frontier advises that an order was placed to remove the television service from Ms [redacted] ’s account and back dated to January 4, Frontier advises that the prorated credits will appear on Ms [redacted] ’s next statement from FrontierFrontier spoke with Ms [redacted] on January 16, to review this information with her.Ms [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] Phone/Account: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] ordered service from Frontier and was quoted $a month and an $installation fee • Ms [redacted] ’s first bill was $That included $198.95/month, an installation fee of $273.88, and taxes and fees of $ • Ms [redacted] has spent several hours on the phone with Frontier attempting to correct the billing • Ms [redacted] requests to correct the billing or release from her contract with no early termination fee Frontier has investigated the above statements and offers the following response: • A review of the account shows the account is being billed at a rate of $per month, plus taxes, fees and other surcharges • Ms [redacted] ’s initial bill statement was missing the promotional credit to bring the bill to that amountThese promo credits did appear on the October 1, billA credit has been submitted to the account for the additional missing creditThis will appear on the November 1, bill statement • Ms [redacted] was charged $in activation, installation and service order fees that were not quotedThese charges have been credited back to her accountThese credits display on the October 1, bill statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed for services he did not receive from FrontierFrontier has investigated the above statements and offers the following response: Frontier’s investigation found Mr [redacted] connected service with Frontier on November 28, and disconnected his service on December 6, 2017.Frontier also found that Mr [redacted] disconnected his service with Frontier because his previous provider would not allow him to keep his email address that he had with themFrontier advises that the balance due on Mr***’s account is valid and no credit will be issuedA Frontier representative spoke with Mr [redacted] on March 23, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Mr [redacted] experienced phone, Internet and TV service issues during the transition from Verizon to Frontier.Frontier issued credit for time out of service.Frontier has made several attempts to reach Mr [redacted] , unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises He has new service installed August 14, with the incorrect speed and issuesHe disconnected accountFrontier has investigated the above statements and offers the following response: Frontier advises the account has been credited in the amount of $ 347.56.Frontier spoke with Mr [redacted] on August 28, and advised of the credit and that if there were any pay per view or video on demand purchases he would be responsible for themWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
When Ms [redacted] had service they had to have a line to obtain DSL - through the years the technology was updated and a line is no longer neededFrontier is sorry for the miscommunications but again a phone was required at the time customer ordered servcie
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he is having issues with the Home Media DVR and connectivity issues when watching movies stating these issues have not been resolved, and he is paying for the productsMr [redacted] would also like 2-months credit and Frontier to come out and fix the issues at no charge Mr [redacted] states he has requested to reduce his service and was advised by omitting the phone the bill would increase Mr [redacted] states online is showing the promotional pricing available which would be a monthly savings Frontier has investigated the above statements and offers the following response: Frontier records do show the account under Ms [redacted] name, and Mr [redacted] is an authorized party on the accountFrontier has spoken to Mr [redacted] and advised that Frontier does need to troubleshoot before dispatching a technical out to his home Frontier tech support has left multiply messages for Mr [redacted] and at this time has not heard back from himFrontier has advised Mr [redacted] that in order to credit for a product we must be able to see that the trouble has been reported Frontier records do not show the issue reportedFrontier has provided Mr [redacted] with options for reducing the monthly bill and provided the promotions that MrOlson would be eligible for Review of Mr [redacted] account does show with the current products, the promotion expired 03/16/Frontier has provided Mr [redacted] with a contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] works from home and was promised that he would get the same Internet speeds he had before he bought his homeFrontier has investigated the above statements and offers the following response: Mr [redacted] was getting Mbps at his old location and when he moved he was only getting 12.On April 7, lines were bonded and Mr [redacted] was able to upgrade to the Ultimate speed which is as fast as Mbps Mr [redacted] was only able to get Mbpsand wanted the full 24.As stated in Frontier’s terms and conditions, “Actual Internet speeds may vary, and any speed advertised is not a guarantee Service is subject to availability.”As a result, Mr [redacted] is subscribing to the service tier for as fast as Mbps and receives 22-Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier because his one year contract expired and wanted to renew his services at the same price, roughly $per monthMr [redacted] explained that he called Frontier and the representative explained that they would fix the bill and that Mr [redacted] price would remain the same Mr [redacted] advised that he received his bill and it was $which is incorrect and then Mr [redacted] called Frontier representative again and they explained that they would fix the billMr [redacted] explained he received the next bill and charges were $Mr [redacted] would like to have bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 26, and explained that we have corrected his bill and that all credits were approvedFrontier explained each credit Mr [redacted] explained that he is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: During the change from Verizon to Frontier Mr [redacted] experienced a poor quality of cable and internetThe impossibility of paying his bill online and poor customer service Frontier has investigated the above statements and offers the following response: Frontier received no reports of any service issues or outages for Mr [redacted] to dateFrontier online portal allows users who do not know their password to reset the password to a new one, the pin number is not required onlineFrontier spoke to Mrand Mrs [redacted] on several occasions and assisted with offering a bill copy, due to the misplacement of his statement, as well as processing paymentsThe payments made after the transition were on April 7, 2016, June 12, 2016, July 6, 2016, July 28, however the payments were not the total amount dueFrontier spoke to Mr [redacted] and advised of the statements above and a courtesy credit of $will be issued for the inconvenience of Video on Demand issue after the transition We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to install the service, and also expected the service with 10M~15M/s speedSince the company failed to deliver the service I specifically ordered my view of point is that I did not get the service at allTherefore I don't need to pay the service chargeThe company did offer a credit of $for the modem charge, but still insisted me to pay the service charge of $which I don't agreeOk, I have no objection if they can credit the remaining balance of $to get this dispute resolvedIf they want I can send the modem back to them since I don't need it for any purposeThanks a lot for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did indeed make an offer to adjust my monthly bill and did make PART of the adjustment they promised and mention in their response For my last bill (the only bill I can see details of), Frontier applied a credit that was $less than promised, bringing my total to $55.83, not $ For my prior bill no adjustments have been made to the $total For the bills going forward I have been told that the rate will be $45, but that's what I was told back in August and should have been billed in September and October already, so I have no confidence this will be true until those bills are received which has not happened yet Frontier has reached out and left voicemails for me and I have called back each and every time with no success I have not been able to reach anyone at Frontier either by chat (due to exceedingly long wait times) or by phone as the rep I am supposed to call never answers but leaves me to voicemail I have left voicemails explaining that this has only been partially solved so far but that has not resulted in any action.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing the early termination fee that Frontier has billed him on his service that was disconnected on May 31, Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and reviewed with him that Frontier had given a partial credit off his Frontier account for issues that he had with his Frontier services and the early termination fee that he acquired Frontier has issued Mr [redacted] an additional credit for the early termination fee and issues he had with his service With the credits given Mr [redacted] currently has a zero balance with Frontier Frontier has apologized to Mr [redacted] for any inconvenience that he has experienced and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: [redacted] stated that he locked in his monthly charges for a period of yearsThe last two bills he received were not at his locked in rateMr [redacted] states when he calls Frontier he is told the promotion has expired and they will not honor the rate Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on October 7, and was informed his promotion was over and that he couldn’t get the same pricingMr [redacted] has since been placed on the Everyday low pricing with a retention credit of $to bring his billing back downMr [redacted] is happy with the credits given and the new monthly pricing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has an incorrect balance on his closed account with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate a payment of $was applied to the account with phone number ###-###-####Frontier advises upon reviewing the account our records indicate the account with phone number ###-###-#### was adjusted and shows a zero balanceFrontier advises upon reviewing the account our records indicate there is not a payment received of $to either accountIf [redacted] has confirmation of payment Frontier can initiate a payment investigation.Frontier advises upon reviewing the account our records indicate the account with phone number [redacted] shows service being established on 2/19/with prorated charges through 3/6/and being billed for services through 3/7/to 4/6/for a total of $for a total balance due of $370.21.Frontier advises upon reviewing the account our records indicate the amount of $is coming forward which is now the Frontier bill which billing the billing cycle of 4/7/to 5/6/which also has an applied deposit credit of $with the current charges of $for the billing cycle which make the total due $268.84.Frontier advises upon reviewing the account our records indicate there is not any payment received for the account with account number [redacted] Frontier advises upon reviewing the account our records indicate the early termination fee of $was adjusted and can be seen on the 12/to 1/6/billing cycleFrontier advises upon reviewing the account our records indicate the installation activation fee of $was adjusted and it can be seen on the 10/7/to 11/6/statementFrontier advises upon reviewing the account our records indicate the phone number requested to Mr [redacted] ’s new location was not issued, Mr [redacted] was being billed correctly for the services that were active at [redacted] ***Frontier advises upon reviewing the account the account balance of $is valid.Frontier advises it has sent [redacted] the result on the review of the account via email on September 26, 2017.Frontier has made several attempts to reach [redacted] ; however, Frontier has been unsuccessful in speaking with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed in error and is requesting a refundFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on November 9, and advised that she was billed early termination charges due to a system errorFrontier advised that Ms***’s account has been credited and a refund check has been mailedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as they gaurantee this is a zero balance and nothing negative will be reported to the credit reporting agencies Regards, [redacted]
Frontier bills us each month, we pay our bill in full every month via credit cardWhen we bought our house years ago and signed up with, then Verizon, we added the DVR service to our television packageI don't know how Verizon and Frontier exchanged customer billing information about our services, but something went very wrong! I was told today that Frontier did an internal auditMy services provided didn't match the bills I had received and paidInstead of notifying us of "THEIR" mistake, they simply DELETED the service without telling usAfter spending one and a half hours on hold, Shaquira in Arizona told me she couldn't help me, but would write a ticket for repairI have been in touch with Vicky J [redacted] at FrontierShe has been sympathetic and can't understand why our account keeps getting messed upThis is just the latest episode with Frontier that has impacted usWe have been paying for a service...to have DVRThis allows you to record your favorite shows, sports or specialsThe first two times Frontier deleted all of my recordingsThis time, they turned "OFF" the DVR capabilityIt was restored this afternoon
Frontier advises that new customers that cannot be identified through credit verification transactions will be required to provide positive identification prior to services being installedFrontier mails POSID forms directly to customers and the form is also available online at Frontier.com/PositiveID Frontier’s POSID form requires two forms of identification and at least one must be a picture ID and at least one must be state/government issuedThe POSID form must be notarized and copies of the identifications presented to the Notary Public must be mailed/faxed Mail: F [redacted] Frontier spoke with Ms [redacted] August 31, and advised of the above
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she is not receiving the promotional price that was quoted to her by Frontier.Ms [redacted] states that she canceled her Frontier television service and is requesting a credit in the amount of $for the three months she was billed full rate for the service Frontier has investigated the above statements and offers the following response: Frontier investigated Ms [redacted] ’s account and has determined that there was an error in her promotionFrontier issued an adjustment in the amount of $for the missing promotional discount that she should have received to cover the two full months she was billed for the television service.Frontier advises that an order was placed to remove the television service from Ms [redacted] ’s account and back dated to January 4, Frontier advises that the prorated credits will appear on Ms [redacted] ’s next statement from FrontierFrontier spoke with Ms [redacted] on January 16, to review this information with her.Ms [redacted] is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Customer Name: [redacted] Phone/Account: [redacted] Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: • Ms [redacted] ordered service from Frontier and was quoted $a month and an $installation fee • Ms [redacted] ’s first bill was $That included $198.95/month, an installation fee of $273.88, and taxes and fees of $ • Ms [redacted] has spent several hours on the phone with Frontier attempting to correct the billing • Ms [redacted] requests to correct the billing or release from her contract with no early termination fee Frontier has investigated the above statements and offers the following response: • A review of the account shows the account is being billed at a rate of $per month, plus taxes, fees and other surcharges • Ms [redacted] ’s initial bill statement was missing the promotional credit to bring the bill to that amountThese promo credits did appear on the October 1, billA credit has been submitted to the account for the additional missing creditThis will appear on the November 1, bill statement • Ms [redacted] was charged $in activation, installation and service order fees that were not quotedThese charges have been credited back to her accountThese credits display on the October 1, bill statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Department: Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that he was billed for services he did not receive from FrontierFrontier has investigated the above statements and offers the following response: Frontier’s investigation found Mr [redacted] connected service with Frontier on November 28, and disconnected his service on December 6, 2017.Frontier also found that Mr [redacted] disconnected his service with Frontier because his previous provider would not allow him to keep his email address that he had with themFrontier advises that the balance due on Mr***’s account is valid and no credit will be issuedA Frontier representative spoke with Mr [redacted] on March 23, to adviseWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Mr [redacted] experienced phone, Internet and TV service issues during the transition from Verizon to Frontier.Frontier issued credit for time out of service.Frontier has made several attempts to reach Mr [redacted] , unfortunately, our attempts have been unsuccessful
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises He has new service installed August 14, with the incorrect speed and issuesHe disconnected accountFrontier has investigated the above statements and offers the following response: Frontier advises the account has been credited in the amount of $ 347.56.Frontier spoke with Mr [redacted] on August 28, and advised of the credit and that if there were any pay per view or video on demand purchases he would be responsible for themWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
When Ms [redacted] had service they had to have a line to obtain DSL - through the years the technology was updated and a line is no longer neededFrontier is sorry for the miscommunications but again a phone was required at the time customer ordered servcie
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he is having issues with the Home Media DVR and connectivity issues when watching movies stating these issues have not been resolved, and he is paying for the productsMr [redacted] would also like 2-months credit and Frontier to come out and fix the issues at no charge Mr [redacted] states he has requested to reduce his service and was advised by omitting the phone the bill would increase Mr [redacted] states online is showing the promotional pricing available which would be a monthly savings Frontier has investigated the above statements and offers the following response: Frontier records do show the account under Ms [redacted] name, and Mr [redacted] is an authorized party on the accountFrontier has spoken to Mr [redacted] and advised that Frontier does need to troubleshoot before dispatching a technical out to his home Frontier tech support has left multiply messages for Mr [redacted] and at this time has not heard back from himFrontier has advised Mr [redacted] that in order to credit for a product we must be able to see that the trouble has been reported Frontier records do not show the issue reportedFrontier has provided Mr [redacted] with options for reducing the monthly bill and provided the promotions that MrOlson would be eligible for Review of Mr [redacted] account does show with the current products, the promotion expired 03/16/Frontier has provided Mr [redacted] with a contact number We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] works from home and was promised that he would get the same Internet speeds he had before he bought his homeFrontier has investigated the above statements and offers the following response: Mr [redacted] was getting Mbps at his old location and when he moved he was only getting 12.On April 7, lines were bonded and Mr [redacted] was able to upgrade to the Ultimate speed which is as fast as Mbps Mr [redacted] was only able to get Mbpsand wanted the full 24.As stated in Frontier’s terms and conditions, “Actual Internet speeds may vary, and any speed advertised is not a guarantee Service is subject to availability.”As a result, Mr [redacted] is subscribing to the service tier for as fast as Mbps and receives 22-Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he called Frontier because his one year contract expired and wanted to renew his services at the same price, roughly $per monthMr [redacted] explained that he called Frontier and the representative explained that they would fix the bill and that Mr [redacted] price would remain the same Mr [redacted] advised that he received his bill and it was $which is incorrect and then Mr [redacted] called Frontier representative again and they explained that they would fix the billMr [redacted] explained he received the next bill and charges were $Mr [redacted] would like to have bill corrected Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on January 26, and explained that we have corrected his bill and that all credits were approvedFrontier explained each credit Mr [redacted] explained that he is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: During the change from Verizon to Frontier Mr [redacted] experienced a poor quality of cable and internetThe impossibility of paying his bill online and poor customer service Frontier has investigated the above statements and offers the following response: Frontier received no reports of any service issues or outages for Mr [redacted] to dateFrontier online portal allows users who do not know their password to reset the password to a new one, the pin number is not required onlineFrontier spoke to Mrand Mrs [redacted] on several occasions and assisted with offering a bill copy, due to the misplacement of his statement, as well as processing paymentsThe payments made after the transition were on April 7, 2016, June 12, 2016, July 6, 2016, July 28, however the payments were not the total amount dueFrontier spoke to Mr [redacted] and advised of the statements above and a courtesy credit of $will be issued for the inconvenience of Video on Demand issue after the transition We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agreed to install the service, and also expected the service with 10M~15M/s speedSince the company failed to deliver the service I specifically ordered my view of point is that I did not get the service at allTherefore I don't need to pay the service chargeThe company did offer a credit of $for the modem charge, but still insisted me to pay the service charge of $which I don't agreeOk, I have no objection if they can credit the remaining balance of $to get this dispute resolvedIf they want I can send the modem back to them since I don't need it for any purposeThanks a lot for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did indeed make an offer to adjust my monthly bill and did make PART of the adjustment they promised and mention in their response For my last bill (the only bill I can see details of), Frontier applied a credit that was $less than promised, bringing my total to $55.83, not $ For my prior bill no adjustments have been made to the $total For the bills going forward I have been told that the rate will be $45, but that's what I was told back in August and should have been billed in September and October already, so I have no confidence this will be true until those bills are received which has not happened yet Frontier has reached out and left voicemails for me and I have called back each and every time with no success I have not been able to reach anyone at Frontier either by chat (due to exceedingly long wait times) or by phone as the rep I am supposed to call never answers but leaves me to voicemail I have left voicemails explaining that this has only been partially solved so far but that has not resulted in any action.Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] is disputing the early termination fee that Frontier has billed him on his service that was disconnected on May 31, Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] and reviewed with him that Frontier had given a partial credit off his Frontier account for issues that he had with his Frontier services and the early termination fee that he acquired Frontier has issued Mr [redacted] an additional credit for the early termination fee and issues he had with his service With the credits given Mr [redacted] currently has a zero balance with Frontier Frontier has apologized to Mr [redacted] for any inconvenience that he has experienced and he is satisfied with the resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: [redacted] stated that he locked in his monthly charges for a period of yearsThe last two bills he received were not at his locked in rateMr [redacted] states when he calls Frontier he is told the promotion has expired and they will not honor the rate Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on October 7, and was informed his promotion was over and that he couldn’t get the same pricingMr [redacted] has since been placed on the Everyday low pricing with a retention credit of $to bring his billing back downMr [redacted] is happy with the credits given and the new monthly pricing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that he has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states he has an incorrect balance on his closed account with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate a payment of $was applied to the account with phone number ###-###-####Frontier advises upon reviewing the account our records indicate the account with phone number ###-###-#### was adjusted and shows a zero balanceFrontier advises upon reviewing the account our records indicate there is not a payment received of $to either accountIf [redacted] has confirmation of payment Frontier can initiate a payment investigation.Frontier advises upon reviewing the account our records indicate the account with phone number [redacted] shows service being established on 2/19/with prorated charges through 3/6/and being billed for services through 3/7/to 4/6/for a total of $for a total balance due of $370.21.Frontier advises upon reviewing the account our records indicate the amount of $is coming forward which is now the Frontier bill which billing the billing cycle of 4/7/to 5/6/which also has an applied deposit credit of $with the current charges of $for the billing cycle which make the total due $268.84.Frontier advises upon reviewing the account our records indicate there is not any payment received for the account with account number [redacted] Frontier advises upon reviewing the account our records indicate the early termination fee of $was adjusted and can be seen on the 12/to 1/6/billing cycleFrontier advises upon reviewing the account our records indicate the installation activation fee of $was adjusted and it can be seen on the 10/7/to 11/6/statementFrontier advises upon reviewing the account our records indicate the phone number requested to Mr [redacted] ’s new location was not issued, Mr [redacted] was being billed correctly for the services that were active at [redacted] ***Frontier advises upon reviewing the account the account balance of $is valid.Frontier advises it has sent [redacted] the result on the review of the account via email on September 26, 2017.Frontier has made several attempts to reach [redacted] ; however, Frontier has been unsuccessful in speaking with him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed in error and is requesting a refundFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on November 9, and advised that she was billed early termination charges due to a system errorFrontier advised that Ms***’s account has been credited and a refund check has been mailedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as they gaurantee this is a zero balance and nothing negative will be reported to the credit reporting agencies Regards, [redacted]
Frontier bills us each month, we pay our bill in full every month via credit cardWhen we bought our house years ago and signed up with, then Verizon, we added the DVR service to our television packageI don't know how Verizon and Frontier exchanged customer billing information about our services, but something went very wrong! I was told today that Frontier did an internal auditMy services provided didn't match the bills I had received and paidInstead of notifying us of "THEIR" mistake, they simply DELETED the service without telling usAfter spending one and a half hours on hold, Shaquira in Arizona told me she couldn't help me, but would write a ticket for repairI have been in touch with Vicky J [redacted] at FrontierShe has been sympathetic and can't understand why our account keeps getting messed upThis is just the latest episode with Frontier that has impacted usWe have been paying for a service...to have DVRThis allows you to record your favorite shows, sports or specialsThe first two times Frontier deleted all of my recordingsThis time, they turned "OFF" the DVR capabilityIt was restored this afternoon