Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] advised that she signed up for a two-year contract Q1, but not all services are in the contract.Ms [redacted] also states that she would like her bill to reflect the price and terms she agreed to in her two-year contract.Frontier has investigated the above statements and offers the following response:Frontier advises that we spoke with Ms [redacted] on September 12, and reviewed all discounts, and her bill.We further explained six months Welcome and Whole Home DVR Equipment Credit, from 03/21/through 09/20/17, as reflected on all prior billsNo credit is owedNo additional discounts are applicable.The agreed upon discounts for Frontier Television, Internet and free HBO channel discounts are valid from 3/21/through 03/20/No additional discounts are applicable.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Hi,This issue has been resolvedThe service was restored and verified to the DMARC Technician spoke with [redacted] to verify service was working I have not been successful in speaking with [redacted] I have left two voice messages with my direct can be reached number is he should still be having issues.Thank You,Serena J [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for services that she did not receive Ms [redacted] would like this cleared up as soon as possible and to have her credit repaired as wellFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account balance that was for $ Frontier also has sent notification to the outside collection agencies to have this removed from MsNunn’s credit report.Frontier spoke with Ms [redacted] on March 19, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advised she called in October to inquire about a change in her billingMrs [redacted] advised that during the conversation she was offered free HBO for six months but when the billing came HBO was charged to the accountMrs [redacted] also advised that she was later charged a late fee after she had requested to have the HBO removed from the account Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 23, and apologized for the billing error.Frontier confirmed that the HBO had been removed fully from the account as Mrs [redacted] had requested and all charges included the late fee related to the HBO had been credited back to MrsLoskot’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAt no time was I told the rate was promotional.Frontier said that each contract was for a year Yet, in the second year they billed me for $103.22, the amount for which I contracted with them.Therefore, the contract would be in effect now and continue until such time as I was notified of another contract to which I agree.Interestingly, frontier sent be a facebook offer for $80/month for the same triple play When I asked for them to enact that offer, they refused.They are a corrupt, fraudulent business and should be sanctioned.I will continue to pay the $to which I agreed.Their dates are also wrong A frontier customer 'service' worker told me that years would be up in mid-November.All they do is lie, lie, lie They lie about anything and everything.This case is most certainly not closed Regards, [redacted]
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] states he was to receive credit for months of service and he was not to be billed for installation chargesIn addition, he would also like to get more than a $credit for waiting on the Technician during the installation.He would like the $Amazon gift card that was offered when the service was orderedFrontier has investigated the above statements and offers the following response: Service was installed 6/30/and the first bill generated 9/27/which charged for service from June through September.Frontier records indicate background billing issues were found with this account Credits were issued for overages, missed commitment and inconveniences in the amount of $on 12/8/ Please allow 1-billing cycles for all credits to reflect on the billing statement Credit reflected on the 10/27/bill totaling $for installation fees that billed at $plus taxes on the 9/27/billThe customer was offered an Amazon gift card One of the requirements for fulfillment of this offer was monthly bill must be paid in full and on timeThe customer no longer qualifies for the Amazon gift card We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he was billed for Install fees he was not advised ofFrontier has investigated the above statements and offers the following response: Frontier advises we have credited $ install fee, $ shipping/handling fee and late fees for October and November $ These credited will appear on the next billing statement.Frontier spoke with Mr [redacted] on November 29, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a copy of the request submitted to the credit agency requesting to change the (two) hard credit inquiries so I could have a hard copy of the request to remove both inquiriesAlso, the representative stated she could not credit me for the other account that was wrongly closed as she couldn't access the accountI believe I am entitled to at least the hard copy of the request submitted to the credit bureauIt would be nice for someone of a higher level who may be able to access the old account for the possibility for the credits to be applied for having to take days off for no shows with techniciansFurthermore, I was informed there was a cap on how much she was able to offer for credits as she already went over the limitThe possible first account number was ###-###-#### so it can be referencedIt was searched, found and placed into the notes of my current account with a representative in prior contact Regards, [redacted] ***
A Frontier Representative has successfully contacted Ms [redacted] .After further investigation, Ms [redacted] wanted to disconnect her phone line on 10/07/Frontier disconnected this line on 09/07/A new order was submitted but set up in error for Ms***.Ms [redacted] received a total credit amount of $which she will receive in the form of a refund check within 10-business daysFrontier has sent out notification to the credit bureau advising Ms***’s account has been zeroed out and in good standingOnce received by the credit bureau, this could take 30-days to show on Ms***’s credit report Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she experienced loss of Fios services for the month of June Frontier has investigated the above statement and offers the following response:Repair records indicate the customer reported no dial tone on June 3, and services were restored the same dayA report that all services were down was made on June 19, Service was restored on June 20, A subsequent repair ticket was created for no dial tone on July 13, The Optical Network Terminal was rebooted and the voice port was refreshedThe ticket was closed on July 14, There have been no additional reports of trouble.An adjustment for the downtime in the amount of $has been submitted for approvalWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated he was promised a monthly rate of $He stated he paid that amount on October 7, He stated the next month the bill stated he shorted Frontier 60.00, which was then added to the November bill, which then said he owed $He decided to disconnect the service November and was told he would be billed to the end of the bill cycleFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on November 20, The October 2, bill was credited for $65.70, which left him paying a balance of $ When the November 2, bill generated, it showed a balance of $245.92, as all the bundle discounts had dropped from the billing When Mr [redacted] called to disconnect the service on November 8, 2017, he was advised that the service was billed through the end of the bill cycle, December 1, Frontier advised Mr [redacted] that billing through the end of the bill cycle is correct as the service is pre-paidFrontier did apply a credit of $including tax to MrConner’s account on November 20, 2017, as the bundle discounts had dropped from the billing for the final month of his serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did find two voice messages from Frontier on this matter The calls came in while I was at work I plan to call them back Looking at their resolution only addresses obvious extra charges for services that were not requested I still need to review other charges in the bill that no one have been able to address other than to call them extra charges More over, other customers should not have to pay for these extra charges Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per Frontier's response, there's too many inconsistencies:First off, I have been in contact with of their Account Managers, via email, Teresa P***t and Ree R [redacted] Second, I never had their service to have a disconnect dateAlso, the "disconnect date" is incorrectI ordered the service on 10/and cancelled on 10/when the tech failed to show for the install appointmentthe date that they're providing, 11/18, is approximately month after I've made requests for my refundAttached is an email from Account manager Teresa P [redacted] that shows when I requested the refund initially, and when I should have received itI still don't have it.Basically, I've been told the 7-business timeframe twice but still, no refund Regards, [redacted] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged a $late fee for a payment that was not late Frontier has investigated the above statements and offers the following response: Frontier has been unable to reach Ms [redacted] by telephone we have sent a Frontier emailFrontier advises that Ms [redacted] ’s payment is due by the second of each month, the payment for the November 9, statement was received on December 8, and this resulted in a $late feeFrontier advises a credit of $plus tax for an amount of $has been applied to Ms [redacted] ’s account, Frontier advises this is a one-time credit for late feeFrontier advises if payment is not received by the due date of the second of the month it will result in a late fee being charged We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is an unacceptable response I feel as though frontier is not even looking at the notes that are on the account both bad checks were paid in fullEvery single customer service representative and manager cannot get their story straight and yes I was promised a payment arrangement which was not honored by frontier I have the list of every single person I have spoken to and we have done everything that we were supposed to do and ask you to buy front tier communications but yet they will not fix their mistakeI asked to be called my phone and no one seems to want to even respond to us or even listen to us I asked to be call by phone and no one seems to want to even respond to us or even listen to usI want a phone call and I want this fixed because we have fixed everything we were supposed to do and asked to do by frontier
Frontier has reviewed the account of Mr [redacted] and finds that the records to indicate that service was affected during the days service was rendered.Frontier as a courtesy has waived the entire balance and this will generate as a zero balance on the 2/3/billing statement.Cindy in Consumer Relations can be reached at ###-###-#### Ext#
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is being billing to the end of his bill cycle, even though he requested to close accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] and advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Mr [redacted] is eligible to continue receiving Frontier services through the end of that billing cycle Frontier explained Courtesy adjustment issued and Frontier has set follow up to ensure final bill accuracyFrontier spoke with Mr [redacted] and advised him of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that we are unable to verify what broadband speeds he hasMr [redacted] advises that he wants Frontier to credit him for the difference between 6Mpbs and 3Mbps Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that Mr [redacted] tested within range of his provisioned speeds for his locationFrontier advises that Mr [redacted] is paying the correct price for the broadband speeds he hasFrontier advises that we were unable to contact Mr [redacted] after leaving several voicemail and email messages with our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier CommunicationsThank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] advised that she signed up for a two-year contract Q1, but not all services are in the contract.Ms [redacted] also states that she would like her bill to reflect the price and terms she agreed to in her two-year contract.Frontier has investigated the above statements and offers the following response:Frontier advises that we spoke with Ms [redacted] on September 12, and reviewed all discounts, and her bill.We further explained six months Welcome and Whole Home DVR Equipment Credit, from 03/21/through 09/20/17, as reflected on all prior billsNo credit is owedNo additional discounts are applicable.The agreed upon discounts for Frontier Television, Internet and free HBO channel discounts are valid from 3/21/through 03/20/No additional discounts are applicable.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Hi,This issue has been resolvedThe service was restored and verified to the DMARC Technician spoke with [redacted] to verify service was working I have not been successful in speaking with [redacted] I have left two voice messages with my direct can be reached number is he should still be having issues.Thank You,Serena J [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she was billed for services that she did not receive Ms [redacted] would like this cleared up as soon as possible and to have her credit repaired as wellFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account balance that was for $ Frontier also has sent notification to the outside collection agencies to have this removed from MsNunn’s credit report.Frontier spoke with Ms [redacted] on March 19, and she is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mrs [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advised she called in October to inquire about a change in her billingMrs [redacted] advised that during the conversation she was offered free HBO for six months but when the billing came HBO was charged to the accountMrs [redacted] also advised that she was later charged a late fee after she had requested to have the HBO removed from the account Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs [redacted] on January 23, and apologized for the billing error.Frontier confirmed that the HBO had been removed fully from the account as Mrs [redacted] had requested and all charges included the late fee related to the HBO had been credited back to MrsLoskot’s account We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowAt no time was I told the rate was promotional.Frontier said that each contract was for a year Yet, in the second year they billed me for $103.22, the amount for which I contracted with them.Therefore, the contract would be in effect now and continue until such time as I was notified of another contract to which I agree.Interestingly, frontier sent be a facebook offer for $80/month for the same triple play When I asked for them to enact that offer, they refused.They are a corrupt, fraudulent business and should be sanctioned.I will continue to pay the $to which I agreed.Their dates are also wrong A frontier customer 'service' worker told me that years would be up in mid-November.All they do is lie, lie, lie They lie about anything and everything.This case is most certainly not closed Regards, [redacted]
Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] states he was to receive credit for months of service and he was not to be billed for installation chargesIn addition, he would also like to get more than a $credit for waiting on the Technician during the installation.He would like the $Amazon gift card that was offered when the service was orderedFrontier has investigated the above statements and offers the following response: Service was installed 6/30/and the first bill generated 9/27/which charged for service from June through September.Frontier records indicate background billing issues were found with this account Credits were issued for overages, missed commitment and inconveniences in the amount of $on 12/8/ Please allow 1-billing cycles for all credits to reflect on the billing statement Credit reflected on the 10/27/bill totaling $for installation fees that billed at $plus taxes on the 9/27/billThe customer was offered an Amazon gift card One of the requirements for fulfillment of this offer was monthly bill must be paid in full and on timeThe customer no longer qualifies for the Amazon gift card We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he was billed for Install fees he was not advised ofFrontier has investigated the above statements and offers the following response: Frontier advises we have credited $ install fee, $ shipping/handling fee and late fees for October and November $ These credited will appear on the next billing statement.Frontier spoke with Mr [redacted] on November 29, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I requested a copy of the request submitted to the credit agency requesting to change the (two) hard credit inquiries so I could have a hard copy of the request to remove both inquiriesAlso, the representative stated she could not credit me for the other account that was wrongly closed as she couldn't access the accountI believe I am entitled to at least the hard copy of the request submitted to the credit bureauIt would be nice for someone of a higher level who may be able to access the old account for the possibility for the credits to be applied for having to take days off for no shows with techniciansFurthermore, I was informed there was a cap on how much she was able to offer for credits as she already went over the limitThe possible first account number was ###-###-#### so it can be referencedIt was searched, found and placed into the notes of my current account with a representative in prior contact Regards, [redacted] ***
A Frontier Representative has successfully contacted Ms [redacted] .After further investigation, Ms [redacted] wanted to disconnect her phone line on 10/07/Frontier disconnected this line on 09/07/A new order was submitted but set up in error for Ms***.Ms [redacted] received a total credit amount of $which she will receive in the form of a refund check within 10-business daysFrontier has sent out notification to the credit bureau advising Ms***’s account has been zeroed out and in good standingOnce received by the credit bureau, this could take 30-days to show on Ms***’s credit report Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] -***
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states she experienced loss of Fios services for the month of June Frontier has investigated the above statement and offers the following response:Repair records indicate the customer reported no dial tone on June 3, and services were restored the same dayA report that all services were down was made on June 19, Service was restored on June 20, A subsequent repair ticket was created for no dial tone on July 13, The Optical Network Terminal was rebooted and the voice port was refreshedThe ticket was closed on July 14, There have been no additional reports of trouble.An adjustment for the downtime in the amount of $has been submitted for approvalWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] stated he was promised a monthly rate of $He stated he paid that amount on October 7, He stated the next month the bill stated he shorted Frontier 60.00, which was then added to the November bill, which then said he owed $He decided to disconnect the service November and was told he would be billed to the end of the bill cycleFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on November 20, The October 2, bill was credited for $65.70, which left him paying a balance of $ When the November 2, bill generated, it showed a balance of $245.92, as all the bundle discounts had dropped from the billing When Mr [redacted] called to disconnect the service on November 8, 2017, he was advised that the service was billed through the end of the bill cycle, December 1, Frontier advised Mr [redacted] that billing through the end of the bill cycle is correct as the service is pre-paidFrontier did apply a credit of $including tax to MrConner’s account on November 20, 2017, as the bundle discounts had dropped from the billing for the final month of his serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did find two voice messages from Frontier on this matter The calls came in while I was at work I plan to call them back Looking at their resolution only addresses obvious extra charges for services that were not requested I still need to review other charges in the bill that no one have been able to address other than to call them extra charges More over, other customers should not have to pay for these extra charges Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Per Frontier's response, there's too many inconsistencies:First off, I have been in contact with of their Account Managers, via email, Teresa P***t and Ree R [redacted] Second, I never had their service to have a disconnect dateAlso, the "disconnect date" is incorrectI ordered the service on 10/and cancelled on 10/when the tech failed to show for the install appointmentthe date that they're providing, 11/18, is approximately month after I've made requests for my refundAttached is an email from Account manager Teresa P [redacted] that shows when I requested the refund initially, and when I should have received itI still don't have it.Basically, I've been told the 7-business timeframe twice but still, no refund Regards, [redacted] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected] Prewitt, TeresaNov 6to me, AskGood Morning Robert,The refund was requested on 10/and I am being told it can take to business days Please do let me know if I can be of any further assistanceWith kind regards, Teresa PrewittSocial Media Specialist, Account ManagementFrontier CommunicationsSWoodland Blvd.Deland, FL 327201-877-433-ext1250Sunday-Thursday 7:am to 4:pm [email protected]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises she was charged a $late fee for a payment that was not late Frontier has investigated the above statements and offers the following response: Frontier has been unable to reach Ms [redacted] by telephone we have sent a Frontier emailFrontier advises that Ms [redacted] ’s payment is due by the second of each month, the payment for the November 9, statement was received on December 8, and this resulted in a $late feeFrontier advises a credit of $plus tax for an amount of $has been applied to Ms [redacted] ’s account, Frontier advises this is a one-time credit for late feeFrontier advises if payment is not received by the due date of the second of the month it will result in a late fee being charged We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This is an unacceptable response I feel as though frontier is not even looking at the notes that are on the account both bad checks were paid in fullEvery single customer service representative and manager cannot get their story straight and yes I was promised a payment arrangement which was not honored by frontier I have the list of every single person I have spoken to and we have done everything that we were supposed to do and ask you to buy front tier communications but yet they will not fix their mistakeI asked to be called my phone and no one seems to want to even respond to us or even listen to us I asked to be call by phone and no one seems to want to even respond to us or even listen to usI want a phone call and I want this fixed because we have fixed everything we were supposed to do and asked to do by frontier
Frontier has reviewed the account of Mr [redacted] and finds that the records to indicate that service was affected during the days service was rendered.Frontier as a courtesy has waived the entire balance and this will generate as a zero balance on the 2/3/billing statement.Cindy in Consumer Relations can be reached at ###-###-#### Ext#
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is being billing to the end of his bill cycle, even though he requested to close accountFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] and advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Mr [redacted] is eligible to continue receiving Frontier services through the end of that billing cycle Frontier explained Courtesy adjustment issued and Frontier has set follow up to ensure final bill accuracyFrontier spoke with Mr [redacted] and advised him of the above informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that we are unable to verify what broadband speeds he hasMr [redacted] advises that he wants Frontier to credit him for the difference between 6Mpbs and 3Mbps Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference Customer speeds may vary over timeFrontier advises that Mr [redacted] tested within range of his provisioned speeds for his locationFrontier advises that Mr [redacted] is paying the correct price for the broadband speeds he hasFrontier advises that we were unable to contact Mr [redacted] after leaving several voicemail and email messages with our direct contact information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter