Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged for a service call when the trouble was on Frontier’s side of the line Frontier has investigated the above statements and offers the following response: Upon investigation, Frontier found a trouble ticket completed on February 23, reporting that Mr [redacted] was unable to make outgoing or receive incoming calls on his home phone The Frontier technician noted on the repair ticket that he was able to make and receive calls from the protector, noted no access to the home and left a door tag.Frontier advised Mr [redacted] on February 21, that if the trouble was with Frontier that repair is covered and that if the trouble is not with Frontier there may be a repair charge and Mr [redacted] was advised of Frontier’s inside wire maintenance planFrontier attempted to speak to Mr [redacted] to advise of the above information but was unsuccessful Frontier left message via telephone on April 19, to advise of the above information and provided direct contact information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her bundle renewal would provide her a monthly bill of $plus tax and fees, however, this failed to happen.Ms [redacted] advises she wants to remove TV and just retain her internet, however, she does not want to be subject to an early termination fee nor be in a contract on the internet Frontier has investigated the above statements and offers the following response: Frontier advises that due to a system issue not all promotional discounts were fully activated on her bundle renewal orderFrontier advises that the TV was disconnected with no early termination fee and leaving the internet active with no contract Frontier has left multiple messages and emailed Ms [redacted] with our contact information, however, Ms [redacted] has not responded We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged after he terminated Frontier servicesMr [redacted] states that he was told he would receive a $refund Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier account on November 7, Frontier advises that Mr [redacted] ’s billing cycle was billed him from November 1, to November 30, Frontier advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Frontier spoke with Mr [redacted] and advised him of the above information and explained that he would not be receiving a refundFrontier apologizes for any misinformation Mr [redacted] was provided during this process We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing $ installation feeMr [redacted] advises his prior carrier did not bill his installation fee because infrastructure was already in placeFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier advises Mr [redacted] did not have activate service therefore Frontier did have to go out and install the internetFrontier pricing for standalone installation is $ Each carrier has their own pricing for service and installation.Frontier spoke with Mr [redacted] on April 3, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that the modem never showed up for her self-install order and she called to cancel the order Then she got a bill for one month of service and the equipment and an activation feeShe stated she has called several times to get the issue resolved and received a notice the account is being sent to collection Frontier has investigated the above statements and offers the following response: Frontier found that a credit for $had been issued to the account, but there had been a delay in approvalThe credit has been approved and the account is now at a zero balanceFrontier sent a request to our Collections group to determine if the account was sent to collectionIf so, it will be deleted from Ms [redacted] ’s credit report and she will be sent a letter advising of the deletion for her records We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that in the beginning of November she stopped using Frontier services for Internet Frontier told her that her auto payments would stop however they took an additional payment of $36.91, she would like this refundedFrontier has investigated the above statements and offers the following response: Frontier is reversing the payment of $to Ms [redacted] ’s bank account or credit card she made the last payment with and it can take three to five business days to see it refunded.Frontier tried several times to contact Ms [redacted] by phone however was only able to her leave messagesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier records indicate that the customer requested Simply Broadband Max for $per month The customer’s first billing statement included a $ shipping/handling charge that was credited on April 4, It also included Frontier Secure Identity Security Bundle for $from 3/28/ to 4/27/and a prorated charge of $for March – March On April 4, an order, [redacted] , was processed remove the Frontier Secure which will result of a credit of $for one month + prorated charges from the customer’s March 28, billing statementThe customer owes a total of $for his March 28, billing statementThis includes $prorated for Simply Broadband Max for March – March and $for March – April for a total of $ due on April 21, 2017.We apologize for any inconvenience this may have caused We trust this information will assist you in closing this case.Frontier Communications
Frontier investigated and found the following:Frontier runs a credit check on all customers requesting new service or a telephone account number The credit check protects the customer from unauthorized changes, identifies authorized parties making inquiries or changes to service and runs credit information to assist collections of delinquent accounts.Equifax Interconnect is used to run a credit check.The initial credit check is a soft inquiry.Frontier investigated and found there were two orders for installation in the name of [redacted] order # [redacted] and # [redacted] Both orders have been cancelled, however, a credit check was initiated both times Customer’s credit failed each timeA Frontier agent spoke with Mrs [redacted] to advise.Customer understands and is satisfied with explanation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The only acceptable resolution is for Frontier to uphold the promises multiple members of it's customer service and retention teams made for the HD ultimate tv package and 50/internet for $ [redacted]
Thank you for referring the additional concerns of [redacted] to our office for reviewThe additional concerns state: · Ms [redacted] states she was offered two $credits and only one $has been given to herFrontier has reviewed these additional concerns and offers the following response: · As previously indicated, the call review determined that Ms [redacted] was offered a $adjustment for two (2) missed commitments· No additional credit is necessary Sincerely, Frontier Executive Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that the promotion for a free installation was not added to the original order.Frontier has internally addressed all training opportunities related to this complaint.Frontier further advises that all consumers should be quoted and charged the $for the delivery of the modem either by the technician or shipping to the residence.Frontier has removed the $and as a courtesy and waived the $shipping chargeThe total credit issued to the account since June 3, is $with all allocable taxes We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] C [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it took months and months, hours and hours of calls, to get to this pointOther customers should be aware and the business' rating should reflectThese solutions were only undertaken as of yesterday when a senior manager contacted me in regards to a paper letter I had sent two months agoI believe they are just inputting the notes she just left on the accountThis was the worst experience I've had with a company Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] ’s phone, Internet and Television service were interruptedMs [redacted] stated Frontier fiber cable broke her television sets and her [redacted] phone systemsMs [redacted] wants Frontier to replace a inch [redacted] television, a inch [redacted] television set and an [redacted] phone systemFrontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on April 22, she stated her Internet and Television services are working but her phone service now has no dial tone.Frontier sent out a technician on April 22, and repaired her phone service.Technician stating her [redacted] phones caused the dial tone not to work, and advised her not to use those phones or the dial tone would go out again.Frontier has turned in an insurance claim to investigate if Frontier equipment had damaged her equipmentMs [redacted] stated to go ahead and close the complaint and she will work with the insurance company.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier’s Local Manager has advised that Mr [redacted] ’s service issue was resolved as part of a common cause network issue.The Technicians made three unsuccessful attempts to reach the customer on 5/25/16, 5/26/16, and 5/27/16.A technician then replaced a bad wall jack on 6/15/16.The Technician found the modem to be working well on 6/20/ The technicians involved with this customer has been questioned regarding their customer service and coached by the Local Manager.Frontier has issued a credit in the amount of $that will appear on the next billing statement
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.According to the complaint: [redacted] advised she was not informed of the transition from Verizon to Frontier.Ms [redacted] states was unable to reach Frontier for credit and an account change.Frontier has investigated the above statements and offers the following response:Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late March.Additionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and FiOS video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.We spoke with Ms [redacted] on January 27, for a credit reversal due to auto draft being off and account is disconnected.Please allow thirty to sixty days, or Final Bill to reflect credit applied in the amount of $61.02.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the response made by the business to resolve this complaintIn their response, they claim that they cancelled my "service" for non-paymentI am claiming that I never had an account with Frontier, nor did I ever use their "service" for any amount of timeThey have tried to contact me, and they have left messages for me to return their callsI have returned their calls, but have not been able to reach the man in charge of their complaint department, DavidI intend to keep calling until I reach David and speak with him until this matter is resolvedThank you[redacted]
Thank you for referring the complaint of Ms [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] - [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] - [redacted] had an interruption in her internet services in April and was requesting it fixed and she be issued an out of service creditFrontier has investigated the above statements and offers the following response: Frontier resolved any internet connectivity issues Ms [redacted] - [redacted] experienced as of April 22, and has issue her a $out of service creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] - [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier billed him for service after he had it disconnected and request credit in the amount of $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Mr***’ s service was disconnected on January 11, 2018.Frontier advises that a prorated credit was provided to the customer on the first final invoice dated February 1, in the amount of $62.00.Frontier has made several attempts to contact Mr [redacted] regarding this issue.Frontier advises that the contact phone number, listed on this complaint, of ###-###-#### is not in service.Frontier advises that a representative sent Mr [redacted] two emails, at the provided email address of [redacted] and has not received a response from the customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I greatly appreciate your crediting my account However, the account stills shows a remaining balance of $ I am curious as to what this remainder is for As far as I am aware, I have kept up with my payments Each month paying the amount that I own frontier minus the refund that I was owed ($154.97) So once the refund was processed my account should have been down to zero Please let me know what remaining $is for.Thank you again for your help thus far, it is greatly appreciated Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states has been reported to credit bureaus in errorMs [redacted] states in October when she is speaking to Frontier to cancel her service no balance is outstandingMs [redacted] states she had not received a bill informing of final amount still due Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and advises on October 20, the order for disconnection dated for November 1, is placed, and the balance of the account was one hundred seventy-three dollars and seventy-six centsThe next billing cycle November 04, to December 03, has a balance coming forward of one hundred seventy-three dollars and sixty centsThe December4, to January 3, has the reversal of charges from the disconnection date requested and the remaining balance which is one hundred sixty-eight dollars and seventy-six cents.Frontier states that it will advise the credit bureaus that the account is now paid in fullFrontier advises after reviewing our records we show that the address on the billing prior to disconnection was the same address while the account was active and the billing being paidFrontier has not found any record of the billing returned, or undeliverable.Frontier has made several attempts to reach [redacted] ***; however, Frontier has been unsuccessful in speaking with [redacted] ***We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged for a service call when the trouble was on Frontier’s side of the line Frontier has investigated the above statements and offers the following response: Upon investigation, Frontier found a trouble ticket completed on February 23, reporting that Mr [redacted] was unable to make outgoing or receive incoming calls on his home phone The Frontier technician noted on the repair ticket that he was able to make and receive calls from the protector, noted no access to the home and left a door tag.Frontier advised Mr [redacted] on February 21, that if the trouble was with Frontier that repair is covered and that if the trouble is not with Frontier there may be a repair charge and Mr [redacted] was advised of Frontier’s inside wire maintenance planFrontier attempted to speak to Mr [redacted] to advise of the above information but was unsuccessful Frontier left message via telephone on April 19, to advise of the above information and provided direct contact information
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her bundle renewal would provide her a monthly bill of $plus tax and fees, however, this failed to happen.Ms [redacted] advises she wants to remove TV and just retain her internet, however, she does not want to be subject to an early termination fee nor be in a contract on the internet Frontier has investigated the above statements and offers the following response: Frontier advises that due to a system issue not all promotional discounts were fully activated on her bundle renewal orderFrontier advises that the TV was disconnected with no early termination fee and leaving the internet active with no contract Frontier has left multiple messages and emailed Ms [redacted] with our contact information, however, Ms [redacted] has not responded We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was charged after he terminated Frontier servicesMr [redacted] states that he was told he would receive a $refund Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled his Frontier account on November 7, Frontier advises that Mr [redacted] ’s billing cycle was billed him from November 1, to November 30, Frontier advises that prior to termination, Mr [redacted] was billed (and thus incurred charges) through the end of his billing cycle Frontier spoke with Mr [redacted] and advised him of the above information and explained that he would not be receiving a refundFrontier apologizes for any misinformation Mr [redacted] was provided during this process We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing $ installation feeMr [redacted] advises his prior carrier did not bill his installation fee because infrastructure was already in placeFrontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] placed on online order for internet, the $ installation charge was advised to customer before submitting the orderThis is a standard installation charge when customer is ordering standalone internetA technician did go out on December 18, to install the internetCharges are valid and no credit due.Frontier advises Mr [redacted] did not have activate service therefore Frontier did have to go out and install the internetFrontier pricing for standalone installation is $ Each carrier has their own pricing for service and installation.Frontier spoke with Mr [redacted] on April 3, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that the modem never showed up for her self-install order and she called to cancel the order Then she got a bill for one month of service and the equipment and an activation feeShe stated she has called several times to get the issue resolved and received a notice the account is being sent to collection Frontier has investigated the above statements and offers the following response: Frontier found that a credit for $had been issued to the account, but there had been a delay in approvalThe credit has been approved and the account is now at a zero balanceFrontier sent a request to our Collections group to determine if the account was sent to collectionIf so, it will be deleted from Ms [redacted] ’s credit report and she will be sent a letter advising of the deletion for her records We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that in the beginning of November she stopped using Frontier services for Internet Frontier told her that her auto payments would stop however they took an additional payment of $36.91, she would like this refundedFrontier has investigated the above statements and offers the following response: Frontier is reversing the payment of $to Ms [redacted] ’s bank account or credit card she made the last payment with and it can take three to five business days to see it refunded.Frontier tried several times to contact Ms [redacted] by phone however was only able to her leave messagesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier records indicate that the customer requested Simply Broadband Max for $per month The customer’s first billing statement included a $ shipping/handling charge that was credited on April 4, It also included Frontier Secure Identity Security Bundle for $from 3/28/ to 4/27/and a prorated charge of $for March – March On April 4, an order, [redacted] , was processed remove the Frontier Secure which will result of a credit of $for one month + prorated charges from the customer’s March 28, billing statementThe customer owes a total of $for his March 28, billing statementThis includes $prorated for Simply Broadband Max for March – March and $for March – April for a total of $ due on April 21, 2017.We apologize for any inconvenience this may have caused We trust this information will assist you in closing this case.Frontier Communications
Frontier investigated and found the following:Frontier runs a credit check on all customers requesting new service or a telephone account number The credit check protects the customer from unauthorized changes, identifies authorized parties making inquiries or changes to service and runs credit information to assist collections of delinquent accounts.Equifax Interconnect is used to run a credit check.The initial credit check is a soft inquiry.Frontier investigated and found there were two orders for installation in the name of [redacted] order # [redacted] and # [redacted] Both orders have been cancelled, however, a credit check was initiated both times Customer’s credit failed each timeA Frontier agent spoke with Mrs [redacted] to advise.Customer understands and is satisfied with explanation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The only acceptable resolution is for Frontier to uphold the promises multiple members of it's customer service and retention teams made for the HD ultimate tv package and 50/internet for $ [redacted]
Thank you for referring the additional concerns of [redacted] to our office for reviewThe additional concerns state: · Ms [redacted] states she was offered two $credits and only one $has been given to herFrontier has reviewed these additional concerns and offers the following response: · As previously indicated, the call review determined that Ms [redacted] was offered a $adjustment for two (2) missed commitments· No additional credit is necessary Sincerely, Frontier Executive Customer Relations
Frontier has investigated the above statements and offers the following response: Frontier advises that the promotion for a free installation was not added to the original order.Frontier has internally addressed all training opportunities related to this complaint.Frontier further advises that all consumers should be quoted and charged the $for the delivery of the modem either by the technician or shipping to the residence.Frontier has removed the $and as a courtesy and waived the $shipping chargeThe total credit issued to the account since June 3, is $with all allocable taxes We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] C [redacted] may have experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, it took months and months, hours and hours of calls, to get to this pointOther customers should be aware and the business' rating should reflectThese solutions were only undertaken as of yesterday when a senior manager contacted me in regards to a paper letter I had sent two months agoI believe they are just inputting the notes she just left on the accountThis was the worst experience I've had with a company Regards, [redacted]
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: Ms [redacted] ’s phone, Internet and Television service were interruptedMs [redacted] stated Frontier fiber cable broke her television sets and her [redacted] phone systemsMs [redacted] wants Frontier to replace a inch [redacted] television, a inch [redacted] television set and an [redacted] phone systemFrontier has investigated the above statements and offers the following response:Frontier contacted Ms [redacted] on April 22, she stated her Internet and Television services are working but her phone service now has no dial tone.Frontier sent out a technician on April 22, and repaired her phone service.Technician stating her [redacted] phones caused the dial tone not to work, and advised her not to use those phones or the dial tone would go out again.Frontier has turned in an insurance claim to investigate if Frontier equipment had damaged her equipmentMs [redacted] stated to go ahead and close the complaint and she will work with the insurance company.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier’s Local Manager has advised that Mr [redacted] ’s service issue was resolved as part of a common cause network issue.The Technicians made three unsuccessful attempts to reach the customer on 5/25/16, 5/26/16, and 5/27/16.A technician then replaced a bad wall jack on 6/15/16.The Technician found the modem to be working well on 6/20/ The technicians involved with this customer has been questioned regarding their customer service and coached by the Local Manager.Frontier has issued a credit in the amount of $that will appear on the next billing statement
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.According to the complaint: [redacted] advised she was not informed of the transition from Verizon to Frontier.Ms [redacted] states was unable to reach Frontier for credit and an account change.Frontier has investigated the above statements and offers the following response:Frontier advises that all affected customers were sent a notification in January explaining that their provider would change from Verizon to Frontier in late March.Additionally, Frontier’s customer communication strategy included direct mail, email, targeted mobile, digital, social media and FiOS video advertising as well as radio spots and billboards in all markets to advise customers that Frontier would be taking over for Verizon as the new service provider and to publicize the website meetfrontier.com, which provided extensive information about the transition including FAQs and other important information.We spoke with Ms [redacted] on January 27, for a credit reversal due to auto draft being off and account is disconnected.Please allow thirty to sixty days, or Final Bill to reflect credit applied in the amount of $61.02.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Customer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the response made by the business to resolve this complaintIn their response, they claim that they cancelled my "service" for non-paymentI am claiming that I never had an account with Frontier, nor did I ever use their "service" for any amount of timeThey have tried to contact me, and they have left messages for me to return their callsI have returned their calls, but have not been able to reach the man in charge of their complaint department, DavidI intend to keep calling until I reach David and speak with him until this matter is resolvedThank you[redacted]
Thank you for referring the complaint of Ms [redacted] - [redacted] to our office for reviewWe appreciate Ms [redacted] - [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] - [redacted] had an interruption in her internet services in April and was requesting it fixed and she be issued an out of service creditFrontier has investigated the above statements and offers the following response: Frontier resolved any internet connectivity issues Ms [redacted] - [redacted] experienced as of April 22, and has issue her a $out of service creditWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] - [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states that Frontier billed him for service after he had it disconnected and request credit in the amount of $Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that Mr***’ s service was disconnected on January 11, 2018.Frontier advises that a prorated credit was provided to the customer on the first final invoice dated February 1, in the amount of $62.00.Frontier has made several attempts to contact Mr [redacted] regarding this issue.Frontier advises that the contact phone number, listed on this complaint, of ###-###-#### is not in service.Frontier advises that a representative sent Mr [redacted] two emails, at the provided email address of [redacted] and has not received a response from the customer We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I greatly appreciate your crediting my account However, the account stills shows a remaining balance of $ I am curious as to what this remainder is for As far as I am aware, I have kept up with my payments Each month paying the amount that I own frontier minus the refund that I was owed ($154.97) So once the refund was processed my account should have been down to zero Please let me know what remaining $is for.Thank you again for your help thus far, it is greatly appreciated Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states has been reported to credit bureaus in errorMs [redacted] states in October when she is speaking to Frontier to cancel her service no balance is outstandingMs [redacted] states she had not received a bill informing of final amount still due Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and advises on October 20, the order for disconnection dated for November 1, is placed, and the balance of the account was one hundred seventy-three dollars and seventy-six centsThe next billing cycle November 04, to December 03, has a balance coming forward of one hundred seventy-three dollars and sixty centsThe December4, to January 3, has the reversal of charges from the disconnection date requested and the remaining balance which is one hundred sixty-eight dollars and seventy-six cents.Frontier states that it will advise the credit bureaus that the account is now paid in fullFrontier advises after reviewing our records we show that the address on the billing prior to disconnection was the same address while the account was active and the billing being paidFrontier has not found any record of the billing returned, or undeliverable.Frontier has made several attempts to reach [redacted] ***; however, Frontier has been unsuccessful in speaking with [redacted] ***We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter