Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that Frontier is continuing to bill her and she does not have the service anymore.Ms*** believes the amount of the bill is incorrectFrontier has investigated the above statements and offers the following response: Frontier reviewed the billing with Ms***The service was disconnected September 17, and the billing shows that a prorated credit was generated back to and including September 18, Ms [redacted] had called in previously and advised a representative that the disconnect date should have been August 25, The representative issued a manual credit for the service back to August 25, 2016.Frontier also billed Ms [redacted] an Early Termination FeeAfter discussion with Ms***, Frontier issued credit for the Early Termination Fee as a good will gesture We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she requested the service to be cancelled 06/08/and paid for the services through 06/09/Ms [redacted] further states she is owed days credit and Ms [redacted] further states she was advised the account would be brought down to a zero balance Frontier has investigated the above statements and offers the following response: Frontier has reviewed the records; the number was ported out 06/13/Frontier has spoken to Ms [redacted] and in this instance, has credited the account down to zero This will reflect on the next statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] stated he has been issued a Canadian IP address despite being located in the Dallas area.Mr [redacted] stated he can’t access certain websiteFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] issue with the IP issues and found this is a 3rd party database issue that Frontier has no controlThe information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call Me first, I called themI called to ask questions about the bill and when they did not know the answers they would either hang up or transfer me to different departmentsNo one would talk to me and I kept getting late notices and a collection letter in the mail for the service, that I had to pay to get both my lines backI eventually spoke to Lisa Marie a supervisor, but still could not answer why the sale person did not say their was a day minimum for the trialIf they would tell the truth and answer the questions, there would have been no bill to begin with Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate Ms [redacted] agreed to the following service for $plus taxes and surcharges: Voice 200, Vantage Extreme TV, Vantage Elite internetFrontier reflect that Ms [redacted] was receiving the price but was subscribing to HBO and Cinemax until September 20, 2016.Ms [redacted] was also subscribed to additional equipment above the quoted pricing.Ms [redacted] was also sent an email with the Amazon Gift Card Subscription.Ms [redacted] cancelled service with Frontier on December 16, 2016.Frontier finds no refund is dueWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that after she started service her bill was overchargedShe cancelled service due to billing issue that she could not get resolved through Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that there was a discount missing from Ms [redacted] ’s January and February statementsMs [redacted] ’s January statement received credit by customer service on February 15, as well as $for a product she did not authorizeFrontier has issued another $credit for discount missing in FebruaryFrontier advises that Ms [redacted] ’s final statement will also receive credit backdated for cancellation of service on February 28,
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier advertises a basic internet service of 6mbps for $I am receiving 3mbps and pay the same Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 19, and confirmed that Phone and Internet are working Mr [redacted] advised that everything is working.Frontier explained the available Max speed is 2.624m/640K and the Available Premium speed 3.0M/0.512MI explained that the price for the internet is in a Broadband max bracket 3m to 6mand the highest available speed at that address is 3.712M/640KAs stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has called multiple times to report phone trouble and billing errorsMr [redacted] also states that he’s been promised resolution to billing issues with no actual results Frontier has investigated the above statements and offers the following response: Frontier states that a representative attempted to reach Mr [redacted] on November and November 8, with no response as of November 8, 2016.Frontier states that the customer has reported telephone issues twice, on May and August 27, 2016, both resolved within hours.Frontier also states that the customer has been given two $credits to offset the single day outage charges, billed to customer for above mentioned days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier continues to ignore the fact that their "baseline" billing has been $per month over the Verizon charges for the same services In addition to the promotional discount error of $per month which they have now credited This and the late charges are the only credits they have given me They continue to talk about a balance forward but that has been paid long ago If they gave me the now $credit remaining ($per month for months) by balance would be $or so The detailed summary of this was sent on January 9, along with copies of the bill I am attaching that along with bills Just look at the bills and compare It is pretty obvious At one time in talking with one of the supervisors, he was able to see the total over billing of $per month plus taxes and fees I have never been able to talk to the same person twice.Again, the worst company I have ever dealt with in my life And from the internet, I am not the only one who feels this way considering they had to settle a class action lawsuit recently I WILL NOT pay this just to make it go away and if it affects my credit I will sue for damages and much more Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had internet connection issues starting in January Ms*** contacted Frontier on 1/17/and 1/23/Shortly after that time, Ms [redacted] went online and noticed her bill had increased from a $to $Ms [redacted] was charged for a technician isolation charge, as well as having the services upgraded without her knowledgeMs [redacted] contacted Frontier regarding the billing issues and repair issues several times, resulting in a technician placing a plastic bag over the exposed wires, and multiple credits to attempt to correct the balance on the accountMs [redacted] requests credit for all overcharges, as well as $for the time spent resolving the billing and service issues Frontier has investigated the above statements and offers the following response: Frontier investigated the calls from January We were unable to locate any call notes from January 17, but we were able to review the call from January 23, At that time an order was placed to upgrade Ms***’s services without her authorization The agent’s manager has been notified to provide coaching and trainingSubsequently all upgraded services were restored back to their initial status and all overcharged amounts were credited back to the accountA technician isolation charge in the amount of $was credited back to the account as of February 20, Additionally, a time out of service credit in the amount of $has been applied to the account for the service issues between January 23, and February 28, Frontier does not provide credit for time spent resolving a billing issueAt this time, the account is closed and the phone number has been ported to another service provider The account has a credit balance of $that will be refunded to Ms*** Refunds can take 2-bill cycles to verify no further account activity has taken placeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch to Mr [redacted] ’s home on March 01, and repaired the Internet serviceThe technician concluded the root cause was due issues at the facilities with faulty materials.A Frontier consultant has been in direct contact with Mr [redacted] and verify service is workingFrontier applied an adjustment to the account in the amount of $We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier tested the access line and found that Internet speeds were within an acceptable rangeThe last test was February 5, and it returned mbpsMr [redacted] is paying for Broadband Ultimate which gives as fast as 24mbps.Frontier was unsuccessful in speaking with Mr [redacted] about the above findingsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he requested to transfer his landline to his new address, but his phone would not work His internet worked but not his landline Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 25, Mr [redacted] explained that he finally was able to get his phone working with the help of Technician Jason F*Mr [redacted] explained that MrF [redacted] did an excellent jobMr [redacted] agreed to close the Revdex.com complaint as resolvedFrontier provide Mr [redacted] with the direct number to the Executive Relation Team for any other concerns or questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he continued to get billed for services by Frontier after he terminated his services Frontier has investigated the above statements and offers the following response:Frontier advises that there was a delay in getting the order completed to terminate Mr [redacted] ’s accountFrontier confirms that the account under 940-243-was terminated on September 6, Frontier advised that an adjustment in the amount of $has been applied to the account to clear the final balanceFrontier advises that the account is closed and there is no balance due.Frontier advises that several attempts were made to contact Mr [redacted] to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states on March 29, he experienced telephone service issuesMr [redacted] states that on March 31, he contacted Frontier and was not given a repair timeframeMr [redacted] states that on April 3, he contacted Frontier and was advised that an escalation was being processed for his repairMr [redacted] states that the service was repaired on April 5, 2017.Mr [redacted] states that he is not satisfied in the time frame that was involved with his repair Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s repair ticket was escalated as a medical escalationFrontier repaired a line issue on April 5, and restored Mr [redacted] telephone serviceFrontier spoke with Mr [redacted] on April 6, and confirmed that the telephone service is working properlyFrontier applied a $courtesy credit due to the issues Mr [redacted] experienced We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] states his monthly service charges should be $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Frontier advises that there was an error with the promotion and an order was placed on January 11, to correct the accountFrontier advises that adjustments in the amount of $have been applied to Mr [redacted] ’s account for the billing errors on his December and January statementsFrontier spoke with [redacted] on January 26, who advised that his account has been corrected We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states Frontier has deducted funds from her personal account without authorizationAfter several requests, her monies have not been refundedFrontier has investigated the above statement and offers the following response:Account notes indicate a refund request was submitted and approved on January 17, for $This amount will be reversed back to Ms [redacted] ’s accountThis process may take 5-business daysWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier is not keeping his repair appointmentFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on April 28, and was advised the repair has been completed to his satisfaction.Mr [redacted] presented no further questions or concerns and has direct contact information for the futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated many times to Frontier, I was told by their reps to wait for a bill, pay it and then go into vacation plan I was never provided account numbers or information for how to do this other than to wait for a bill I have spent many hours to try to resolve issues with Frontier After I asked to close the Frontier account, I checked with Dish about keeping their services Dish agreed they would and said if we had worked directly with Dish from the beginning, they would have put us in vacation mode right away When I called Frontier back, I told them this, and I was told that Frontier is not Dish and with Frontier you must wait for a bill, pay it and then request to be put in a vacation plan I made many phone calls to Frontier and always verified service address, billing address and contact phone number It is not my fault that Frontier billed incorrectly and not my fault that I was not getting these bills As soon as I was given account information and went on-line, I immediately tried to resolve the billing issue and although I dispute the amount billed, I still paid it When I initially contacted Frontier for their services, I was told the cost would be $for dish and internet and free modem The only extras added on should be the cost for a phone line and wireless Joeys Original Bill $669.17; Adjusted Bill $(Paid)Frontier $refund pending and Dish has credited me about $ With adjusted bill, pending refund and Dish credit, the amount applied to Frontier would be $ This amount is still about $more than it should be, based on costs quoted by Frontier representatives Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Mother land line phone works for an hour and then stops working and then starts workingWe need a land line that worksFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 1, Frontier confirmed that the land line was workingFrontier sent a Technician on July 18, Ms [redacted] explained that she has the Technicians number if she has any issues with her land phoneFrontier applied a credit to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] stated that Frontier is continuing to bill her and she does not have the service anymore.Ms*** believes the amount of the bill is incorrectFrontier has investigated the above statements and offers the following response: Frontier reviewed the billing with Ms***The service was disconnected September 17, and the billing shows that a prorated credit was generated back to and including September 18, Ms [redacted] had called in previously and advised a representative that the disconnect date should have been August 25, The representative issued a manual credit for the service back to August 25, 2016.Frontier also billed Ms [redacted] an Early Termination FeeAfter discussion with Ms***, Frontier issued credit for the Early Termination Fee as a good will gesture We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she requested the service to be cancelled 06/08/and paid for the services through 06/09/Ms [redacted] further states she is owed days credit and Ms [redacted] further states she was advised the account would be brought down to a zero balance Frontier has investigated the above statements and offers the following response: Frontier has reviewed the records; the number was ported out 06/13/Frontier has spoken to Ms [redacted] and in this instance, has credited the account down to zero This will reflect on the next statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Mr [redacted] stated he has been issued a Canadian IP address despite being located in the Dallas area.Mr [redacted] stated he can’t access certain websiteFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr [redacted] issue with the IP issues and found this is a 3rd party database issue that Frontier has no controlThe information provided by Frontier is directly related to information obtained during the investigation; which is based on Frontier’s account notes from billing, tech support, and the order historyFrontier’s position remains the same as there has been no additional information provided that warrants a deviation from the original resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier did not call Me first, I called themI called to ask questions about the bill and when they did not know the answers they would either hang up or transfer me to different departmentsNo one would talk to me and I kept getting late notices and a collection letter in the mail for the service, that I had to pay to get both my lines backI eventually spoke to Lisa Marie a supervisor, but still could not answer why the sale person did not say their was a day minimum for the trialIf they would tell the truth and answer the questions, there would have been no bill to begin with Regards, [redacted]
Frontier has investigated the above statements and offers the following response: Frontier advises that records indicate Ms [redacted] agreed to the following service for $plus taxes and surcharges: Voice 200, Vantage Extreme TV, Vantage Elite internetFrontier reflect that Ms [redacted] was receiving the price but was subscribing to HBO and Cinemax until September 20, 2016.Ms [redacted] was also subscribed to additional equipment above the quoted pricing.Ms [redacted] was also sent an email with the Amazon Gift Card Subscription.Ms [redacted] cancelled service with Frontier on December 16, 2016.Frontier finds no refund is dueWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Ms [redacted] advises that after she started service her bill was overchargedShe cancelled service due to billing issue that she could not get resolved through Customer Service Frontier has investigated the above statements and offers the following response: Frontier advises that there was a discount missing from Ms [redacted] ’s January and February statementsMs [redacted] ’s January statement received credit by customer service on February 15, as well as $for a product she did not authorizeFrontier has issued another $credit for discount missing in FebruaryFrontier advises that Ms [redacted] ’s final statement will also receive credit backdated for cancellation of service on February 28,
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier advertises a basic internet service of 6mbps for $I am receiving 3mbps and pay the same Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on February 19, and confirmed that Phone and Internet are working Mr [redacted] advised that everything is working.Frontier explained the available Max speed is 2.624m/640K and the Available Premium speed 3.0M/0.512MI explained that the price for the internet is in a Broadband max bracket 3m to 6mand the highest available speed at that address is 3.712M/640KAs stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Mr [redacted] is subscribing to the service tier for service as fast as Mbps and receives service as fast as Mbps We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states that he has called multiple times to report phone trouble and billing errorsMr [redacted] also states that he’s been promised resolution to billing issues with no actual results Frontier has investigated the above statements and offers the following response: Frontier states that a representative attempted to reach Mr [redacted] on November and November 8, with no response as of November 8, 2016.Frontier states that the customer has reported telephone issues twice, on May and August 27, 2016, both resolved within hours.Frontier also states that the customer has been given two $credits to offset the single day outage charges, billed to customer for above mentioned days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier continues to ignore the fact that their "baseline" billing has been $per month over the Verizon charges for the same services In addition to the promotional discount error of $per month which they have now credited This and the late charges are the only credits they have given me They continue to talk about a balance forward but that has been paid long ago If they gave me the now $credit remaining ($per month for months) by balance would be $or so The detailed summary of this was sent on January 9, along with copies of the bill I am attaching that along with bills Just look at the bills and compare It is pretty obvious At one time in talking with one of the supervisors, he was able to see the total over billing of $per month plus taxes and fees I have never been able to talk to the same person twice.Again, the worst company I have ever dealt with in my life And from the internet, I am not the only one who feels this way considering they had to settle a class action lawsuit recently I WILL NOT pay this just to make it go away and if it affects my credit I will sue for damages and much more Regards, [redacted]
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] had internet connection issues starting in January Ms*** contacted Frontier on 1/17/and 1/23/Shortly after that time, Ms [redacted] went online and noticed her bill had increased from a $to $Ms [redacted] was charged for a technician isolation charge, as well as having the services upgraded without her knowledgeMs [redacted] contacted Frontier regarding the billing issues and repair issues several times, resulting in a technician placing a plastic bag over the exposed wires, and multiple credits to attempt to correct the balance on the accountMs [redacted] requests credit for all overcharges, as well as $for the time spent resolving the billing and service issues Frontier has investigated the above statements and offers the following response: Frontier investigated the calls from January We were unable to locate any call notes from January 17, but we were able to review the call from January 23, At that time an order was placed to upgrade Ms***’s services without her authorization The agent’s manager has been notified to provide coaching and trainingSubsequently all upgraded services were restored back to their initial status and all overcharged amounts were credited back to the accountA technician isolation charge in the amount of $was credited back to the account as of February 20, Additionally, a time out of service credit in the amount of $has been applied to the account for the service issues between January 23, and February 28, Frontier does not provide credit for time spent resolving a billing issueAt this time, the account is closed and the phone number has been ported to another service provider The account has a credit balance of $that will be refunded to Ms*** Refunds can take 2-bill cycles to verify no further account activity has taken placeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Brian M [redacted] Executive Customer Relations Frontier Communications
Frontier has investigated the above statements and offers the following response: A Frontier technician was dispatch to Mr [redacted] ’s home on March 01, and repaired the Internet serviceThe technician concluded the root cause was due issues at the facilities with faulty materials.A Frontier consultant has been in direct contact with Mr [redacted] and verify service is workingFrontier applied an adjustment to the account in the amount of $We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier tested the access line and found that Internet speeds were within an acceptable rangeThe last test was February 5, and it returned mbpsMr [redacted] is paying for Broadband Ultimate which gives as fast as 24mbps.Frontier was unsuccessful in speaking with Mr [redacted] about the above findingsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he requested to transfer his landline to his new address, but his phone would not work His internet worked but not his landline Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on July 25, Mr [redacted] explained that he finally was able to get his phone working with the help of Technician Jason F
*Mr [redacted] explained that MrF [redacted] did an excellent jobMr [redacted] agreed to close the Revdex.com complaint as resolvedFrontier provide Mr [redacted] with the direct number to the Executive Relation Team for any other concerns or questionsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] advises that he continued to get billed for services by Frontier after he terminated his services Frontier has investigated the above statements and offers the following response:Frontier advises that there was a delay in getting the order completed to terminate Mr [redacted] ’s accountFrontier confirms that the account under 940-243-was terminated on September 6, Frontier advised that an adjustment in the amount of $has been applied to the account to clear the final balanceFrontier advises that the account is closed and there is no balance due.Frontier advises that several attempts were made to contact Mr [redacted] to discuss this issue further but was unsuccessful speaking to him further.Frontier has mailed Mr [redacted] a letter with direct contact information if he needs any further assistanceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] M [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states on March 29, he experienced telephone service issuesMr [redacted] states that on March 31, he contacted Frontier and was not given a repair timeframeMr [redacted] states that on April 3, he contacted Frontier and was advised that an escalation was being processed for his repairMr [redacted] states that the service was repaired on April 5, 2017.Mr [redacted] states that he is not satisfied in the time frame that was involved with his repair Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] ’s repair ticket was escalated as a medical escalationFrontier repaired a line issue on April 5, and restored Mr [redacted] telephone serviceFrontier spoke with Mr [redacted] on April 6, and confirmed that the telephone service is working properlyFrontier applied a $courtesy credit due to the issues Mr [redacted] experienced We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he is not receiving the promotional price that was quoted to him by FrontierMr [redacted] states his monthly service charges should be $before applicable taxes and surcharges Frontier has investigated the above statements and offers the following response: Frontier advises that there was an error with the promotion and an order was placed on January 11, to correct the accountFrontier advises that adjustments in the amount of $have been applied to Mr [redacted] ’s account for the billing errors on his December and January statementsFrontier spoke with [redacted] on January 26, who advised that his account has been corrected We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate your bringing this matter to our attentionAccording to the complaint: Ms [redacted] states Frontier has deducted funds from her personal account without authorizationAfter several requests, her monies have not been refundedFrontier has investigated the above statement and offers the following response:Account notes indicate a refund request was submitted and approved on January 17, for $This amount will be reversed back to Ms [redacted] ’s accountThis process may take 5-business daysWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matterThank you,Edna CExecutive Customer Relations
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises Frontier is not keeping his repair appointmentFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on April 28, and was advised the repair has been completed to his satisfaction.Mr [redacted] presented no further questions or concerns and has direct contact information for the futureWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated many times to Frontier, I was told by their reps to wait for a bill, pay it and then go into vacation plan I was never provided account numbers or information for how to do this other than to wait for a bill I have spent many hours to try to resolve issues with Frontier After I asked to close the Frontier account, I checked with Dish about keeping their services Dish agreed they would and said if we had worked directly with Dish from the beginning, they would have put us in vacation mode right away When I called Frontier back, I told them this, and I was told that Frontier is not Dish and with Frontier you must wait for a bill, pay it and then request to be put in a vacation plan I made many phone calls to Frontier and always verified service address, billing address and contact phone number It is not my fault that Frontier billed incorrectly and not my fault that I was not getting these bills As soon as I was given account information and went on-line, I immediately tried to resolve the billing issue and although I dispute the amount billed, I still paid it When I initially contacted Frontier for their services, I was told the cost would be $for dish and internet and free modem The only extras added on should be the cost for a phone line and wireless Joeys Original Bill $669.17; Adjusted Bill $(Paid)Frontier $refund pending and Dish has credited me about $ With adjusted bill, pending refund and Dish credit, the amount applied to Frontier would be $ This amount is still about $more than it should be, based on costs quoted by Frontier representatives Regards, [redacted]
Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises her Mother land line phone works for an hour and then stops working and then starts workingWe need a land line that worksFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on August 1, Frontier confirmed that the land line was workingFrontier sent a Technician on July 18, Ms [redacted] explained that she has the Technicians number if she has any issues with her land phoneFrontier applied a credit to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter