Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] needed to move their business to a new location and was told at the time Frontier wasn’t available in the new area After finding out that Frontier was not available they were told they were in a contract and would be billed $for cancelling the service The customer then asked to see a copy of the contract and was told they did not have a copy This caused the customer to place an order for Frontier to give them service The customer is asking to be let out of the contract without a penalty and to have the final bill zeroed outFrontier has investigated the above statements and offers the following response: The Frontier technician went out and said unfortunately the new property is in an AT&T area Frontier will let the customer out of the contract without a penalty Frontier will also zero out the bill per [redacted] s request An order was placed to have all service disconnected and Frontier spoke to [redacted] at [redacted] on November 7, she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he placed a new install order and has not been installed as of yet Frontier has investigated the above statements and offers the following response: Frontier advises that we are working on getting Mr***’s services installedWe will continue working with Mr [redacted] until this has been resolved and credit his account accordingly.Frontier last spoke with Mr [redacted] on October 25, and reviewed the above
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he had a promotion that ended in October and he had received a flyer from Frontier saying they could lower his rateMr [redacted] reports he could have his services lowered at $less for yearsMr [redacted] states his new billing came and it was $more then what was advisedMr [redacted] advises he was told he is receiving $off his billing but all discounts he had prior have been removed Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***.After further investigation, Mr [redacted] was offered $off what he was currently paying.Frontier advises an order was submitted but had two saves credits added that cancelled each other out, and Mr [redacted] was put on Frontier pricing which also would have cancelled the saves credits out resulting in him losing an additional credit of $off his phone service.The representative was able to put Mr [redacted] on cheaper pricing for $before taxes for months.Mr [redacted] received a total credit amount of $for missing discounts, incorrect proration, and a late payment fee.The representative will follow up to ensure correct billing for Mr*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised that Ms [redacted] of [redacted] services work out of our [redacted] site in [redacted] ***That site is an upgraded TA1248A system that is not congested and is capable of Mbps speeds • Ms [redacted] of [redacted] was previously provisioned for Mbps down and kbps up • The Technical Supervisor has had her speeds increased to Mbps down and kbps upThis is the best speed rate that we can offer due to her distance from the serving DSLAM • The Technical Supervisor has tried to contact Ms [redacted] at the number provided in this report and her last trouble ticket (###-###-####) but it rings and then goes to what appears to be a fax machine We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
According to the complaint: Mr [redacted] is disputing the balance on the account, stating that the Frontier technician never installed services inside the buildingFrontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had explained to the customer on January 9, that their initial service order never requested inside jack work or labor The technician connected services to the outside demarcation as a result.Frontier also explained that any labor needing to be performed inside the building would be the responsibility of either the business owner or property manager Frontier labor can be requested as a separate time sensitive labor fees The customer did not request this to be performed, though.Frontier did credit $in service order fees as a courtesy on January 9, The customer would owe the remaining balance of $for services
Frontier has investigated the above statements and offers the following response: Ms [redacted] was instructed to seek services with [redacted] after our Frontier field operations team discovered that the line from the home to the DSLAM box is 19,feet away which provided minimal/interrupted internet connectivity.Frontier has offered Ms [redacted] a month courtesy credit of internet service in the amount of $ Ms [redacted] has countered our offer with months + $credit totaling $ Counter offer not accepted.Frontier’s original offer is available to Ms [redacted] If accepted, Frontier will issue a month courtesy credit of internet service in the amount of $We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he disconnected due to being billed more than was agreed upon and is disputing bill for $ Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] bundle price was at $ plus taxesMr [redacted] disconnected service August 9, due to bundle price not being $ before taxes.Frontier advises the balance of $ is valid as it is for days of billing $ 106.27, $ installation, $ early termination fee, and taxes.Frontier spoke with Mr [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My phone service is still not restored and I have received calls about it already todayOne call saying it would be turned on one call saying that the technician was having trouble turning it on.The techalso told me that there was no reason for him to come out that I did not need an install it could be turned on from the frontier officesWhen I original had it installed it only took days now they claim to need two weeks to turn it back on? The companies treatment of this matter has been very lacking ,except for Tina who I spoke with after the Revdex.com complaintAll other service representatives I have spoken with have been extremely unhelpfulI have not been offered any compensation for my time or trouble and I have paid all fees and bills incurred by this situation.I cannot dismiss my complaint while I still have no service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear sir or madam, It is true that Frontier did test my line and found the max possible download speed to be Mbps and a net speed at the time of testing to be MbpsI fully understand that overall net traffic can and will affect download speed in my area and residenceI discussed this matter with a Frontier Escalation department representative, I was told that the pricing of $per month for Mbps was not negotiable but Frontier did offer a $per month discountI communicated that since the as advertised $per month charge for Mbps was not being met that the $per month discount was not sufficient compensation for the service I was being providedFrontier stated that there are no plans at this time to improve the infrastructure in my area and that the $discount per month was the best that they could doI stated that I would gladly forego the discount offer to ensure that my complaint would still be heardFrontier ensured me, that would be the case regardless of the acceptance of the discount or notI then accepted the offered discount I am choosing that the complaint is not resolved with the Revdex.com The reason for this is I feel that since Frontier cannot deliver the as advertised download speed and that the $per month discount does not adequately compensate for receiving only half of the as advertised download capabilityThat said, I understand that Frontier cannot solve my issue overnight but to keep pressure on Frontier and log the inability for Frontier to meet their as advertised service in my areaThank you for your assistance with this issue Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he has a dispute with his billingFrontier has investigated the above statements and offers the following response: On May 3, Frontier spoke with Mr [redacted] and advised the account has been reviewed and after the credits due were applied to the account it left a balance of $Frontier advised the collection amount will be updated to reflect the $189.65.Frontier reviewed the billing and issued a credit of $on the account the adjusted final balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The latest bill that was sent to us showed a total amount due of $$does not cover the TOTAL amount (which we don't owe)We request that the amount be paid IN FULL
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had a previous internet account with Verizon that was cancelled in March Mr [redacted] started to receive billing statements with current charges under a different account number which he states he never hadMr [redacted] has attempted to contact Frontier several times to have this error corrected and was told it would be taken care of Frontier has investigated the above statements and offers the following response: Frontier has located the account Mr [redacted] has in question and as of October 20, we have corrected the billing and placed credits to zero out any due balance that was showing and advised Mr [redacted] he will receive a statement in November reflecting the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above ma
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please add this message to my reply of today to Frontier Communications response regarding Complaint ID: [redacted] .I do not accept the response from Frontier Communications to my complaint due to the following reasons:1) As I stated in my complaint on April 15, a Frontier supervisor never told me that going forward the plan would only cover minutes of calls to MexicoMoreover, after April 15, 2016, other Frontier supervisors or customer service representatives never told me that going forward the plan would only cover minutes of calls to MexicoI did not decline to remove the plan at that time.2) On November 3, the Frontier supervisor was very rude to me and intentionally hung up on and did not put me on hold and in lieu the Frontier supervisor intentionally disconnected me without telling me that the plan was going to be disconnected3) After November 3, 2016, I made a call to Mexico because I thought that the plan had not been disconnected.4) For the aforementioned reasons the charges are not valid and Frontier should bill me the $fee for the month of November for the International long distance plan to Mexico.5) The $charge credited back to my account proves that Frontier overbills their customers often.Thank you for your time and attention to this matter Very Truly Yours, [redacted] Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he was been trying to get his services transferred for a week and has been unsuccessfulMr [redacted] request that Frontier finishes the job and transfers his serviceFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that an order was issued on February 8, to transfer Mr***’s service but was held for construction A drop wire had to be installed to provide Mr [redacted] with service at his new location Frontier transferred Mr***’s service on February 19, 2018.A Frontier representative spoke with Mr [redacted] on February 20, and confirmed his service was transferred and is workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] requested a disconnection of his service for January 31st, but his services were terminated on January 8th prematurelyMr [redacted] was required to set up a new account in order to restore servicesMr [redacted] was billed more on his new account billMr [redacted] did was not contacted by a supervisorFrontier has investigated the above statements and offers the following response: On January 2nd Mr [redacted] called in to request a disconnection of services at the end of the month.An order was placed to disconnect Mr [redacted] ’s service with a due date of January 6th.On January 8th, Mr [redacted] called to report that his services were disconnected.Although an order was placed inadvertently to disconnect service on January 6th, the internet signal permanently disconnected on January 8th, causing the need for a new service orderMr [redacted] ’s services were restored on January 9th.Mr [redacted] ’s new account was billed under a new bundle rate.Mr [redacted] has been advised via email that his bill will be adjusted to reflect his old account pricing An order has been placed to disconnect Mr [redacted] ’s services on January 31stFrontier is following up internally to determine why Mr [redacted] did not receive a call back as requested.Customer relations has reach out to Mr [redacted] to advise that his account will be adjusted accordingly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] removed Frontier TV service on March 02, 2017, however request to add TV programming back effective March 23, The order to activate TV service was not provision therefore billing Ms [redacted] without actually providing the serviceMs [redacted] is no longer billed for Frontier TV serviceFrontier has already provided some adjustment to Ms [redacted] ’s billing for this errorFrontier will adjust an additional $which will cover the total billing for television serviceThe last payment received by Frontier was February 21, in the amount of $which paid for services up until January 31, 2017.The balance on Ms [redacted] ’s Frontier account is in the amount of $for service dates February 1st through June 30thFrontier has been unsuccessful in reaching Ms [redacted] however a message was left with detailed contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she contacted Frontier and requested to terminate her services August 18, Ms [redacted] advises that she was not advised any early termination fee and that her final bill with Frontier would be $ Frontier has investigated the above statements and offers the following response: Frontier has credited Ms [redacted] ’s Frontier account for the early termination feeFrontier also adjusted for the discrepancy on her final statement as we also show that the Frontier representative quoted $for Ms [redacted] ’s final statementMs [redacted] paid the $on September 19, and has no balance owed to FrontierWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
On 5-Frontier Customer Relations spoke to [redacted] and confirmed all services are working since the tech visitApologized and issued out of service and a courtesy credit that will show on the 6-7-statement [redacted] is satisfied
Tell us why hereFrontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that Frontier has not received her payment in the amount of $ on August 25, Frontier has investigated the above statements and offers the following response: Frontier advises that the payment of has been found and applied to Ms***’s account as of January 12, 2017, Frontier has also adjusted the $late fee on the billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Internet has not worked since October 13, Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that a repair report was received on October 21, Frontier dispatched a technician on October 26, and restored the service Frontier applied a credit of $due to the service issues.Frontier has attempted to contact Ms [redacted] to discuss her concerns Unfortunately, our attempts have been unsuccessful Should Ms [redacted] wish to discuss this issue, we have left our direct contact information for her on her voice mail of the contact number provided We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] needed to move their business to a new location and was told at the time Frontier wasn’t available in the new area After finding out that Frontier was not available they were told they were in a contract and would be billed $for cancelling the service The customer then asked to see a copy of the contract and was told they did not have a copy This caused the customer to place an order for Frontier to give them service The customer is asking to be let out of the contract without a penalty and to have the final bill zeroed outFrontier has investigated the above statements and offers the following response: The Frontier technician went out and said unfortunately the new property is in an AT&T area Frontier will let the customer out of the contract without a penalty Frontier will also zero out the bill per [redacted] s request An order was placed to have all service disconnected and Frontier spoke to [redacted] at [redacted] on November 7, she is satisfied We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
The Complaint states that: Mr [redacted] states he placed a new install order and has not been installed as of yet Frontier has investigated the above statements and offers the following response: Frontier advises that we are working on getting Mr***’s services installedWe will continue working with Mr [redacted] until this has been resolved and credit his account accordingly.Frontier last spoke with Mr [redacted] on October 25, and reviewed the above
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he had a promotion that ended in October and he had received a flyer from Frontier saying they could lower his rateMr [redacted] reports he could have his services lowered at $less for yearsMr [redacted] states his new billing came and it was $more then what was advisedMr [redacted] advises he was told he is receiving $off his billing but all discounts he had prior have been removed Frontier has investigated the above statements and offers the following response: A Frontier Representative has successfully contacted Mr***.After further investigation, Mr [redacted] was offered $off what he was currently paying.Frontier advises an order was submitted but had two saves credits added that cancelled each other out, and Mr [redacted] was put on Frontier pricing which also would have cancelled the saves credits out resulting in him losing an additional credit of $off his phone service.The representative was able to put Mr [redacted] on cheaper pricing for $before taxes for months.Mr [redacted] received a total credit amount of $for missing discounts, incorrect proration, and a late payment fee.The representative will follow up to ensure correct billing for Mr*** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations
Frontier has investigated the above statements and offers the following response: • Frontier’s Technical Supervisor has advised that Ms [redacted] of [redacted] services work out of our [redacted] site in [redacted] ***That site is an upgraded TA1248A system that is not congested and is capable of Mbps speeds • Ms [redacted] of [redacted] was previously provisioned for Mbps down and kbps up • The Technical Supervisor has had her speeds increased to Mbps down and kbps upThis is the best speed rate that we can offer due to her distance from the serving DSLAM • The Technical Supervisor has tried to contact Ms [redacted] at the number provided in this report and her last trouble ticket (###-###-####) but it rings and then goes to what appears to be a fax machine We regret any inconvenience that [redacted] may have experienced as a result of the above matter.”
According to the complaint: Mr [redacted] is disputing the balance on the account, stating that the Frontier technician never installed services inside the buildingFrontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had explained to the customer on January 9, that their initial service order never requested inside jack work or labor The technician connected services to the outside demarcation as a result.Frontier also explained that any labor needing to be performed inside the building would be the responsibility of either the business owner or property manager Frontier labor can be requested as a separate time sensitive labor fees The customer did not request this to be performed, though.Frontier did credit $in service order fees as a courtesy on January 9, The customer would owe the remaining balance of $for services
Frontier has investigated the above statements and offers the following response: Ms [redacted] was instructed to seek services with [redacted] after our Frontier field operations team discovered that the line from the home to the DSLAM box is 19,feet away which provided minimal/interrupted internet connectivity.Frontier has offered Ms [redacted] a month courtesy credit of internet service in the amount of $ Ms [redacted] has countered our offer with months + $credit totaling $ Counter offer not accepted.Frontier’s original offer is available to Ms [redacted] If accepted, Frontier will issue a month courtesy credit of internet service in the amount of $We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] states he disconnected due to being billed more than was agreed upon and is disputing bill for $ Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] bundle price was at $ plus taxesMr [redacted] disconnected service August 9, due to bundle price not being $ before taxes.Frontier advises the balance of $ is valid as it is for days of billing $ 106.27, $ installation, $ early termination fee, and taxes.Frontier spoke with Mr [redacted] on January 22, and reviewed the aboveWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My phone service is still not restored and I have received calls about it already todayOne call saying it would be turned on one call saying that the technician was having trouble turning it on.The techalso told me that there was no reason for him to come out that I did not need an install it could be turned on from the frontier officesWhen I original had it installed it only took days now they claim to need two weeks to turn it back on? The companies treatment of this matter has been very lacking ,except for Tina who I spoke with after the Revdex.com complaintAll other service representatives I have spoken with have been extremely unhelpfulI have not been offered any compensation for my time or trouble and I have paid all fees and bills incurred by this situation.I cannot dismiss my complaint while I still have no service Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Dear sir or madam, It is true that Frontier did test my line and found the max possible download speed to be Mbps and a net speed at the time of testing to be MbpsI fully understand that overall net traffic can and will affect download speed in my area and residenceI discussed this matter with a Frontier Escalation department representative, I was told that the pricing of $per month for Mbps was not negotiable but Frontier did offer a $per month discountI communicated that since the as advertised $per month charge for Mbps was not being met that the $per month discount was not sufficient compensation for the service I was being providedFrontier stated that there are no plans at this time to improve the infrastructure in my area and that the $discount per month was the best that they could doI stated that I would gladly forego the discount offer to ensure that my complaint would still be heardFrontier ensured me, that would be the case regardless of the acceptance of the discount or notI then accepted the offered discount I am choosing that the complaint is not resolved with the Revdex.com The reason for this is I feel that since Frontier cannot deliver the as advertised download speed and that the $per month discount does not adequately compensate for receiving only half of the as advertised download capabilityThat said, I understand that Frontier cannot solve my issue overnight but to keep pressure on Frontier and log the inability for Frontier to meet their as advertised service in my areaThank you for your assistance with this issue Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises Frontier he has a dispute with his billingFrontier has investigated the above statements and offers the following response: On May 3, Frontier spoke with Mr [redacted] and advised the account has been reviewed and after the credits due were applied to the account it left a balance of $Frontier advised the collection amount will be updated to reflect the $189.65.Frontier reviewed the billing and issued a credit of $on the account the adjusted final balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The latest bill that was sent to us showed a total amount due of $$does not cover the TOTAL amount (which we don't owe)We request that the amount be paid IN FULL
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had a previous internet account with Verizon that was cancelled in March Mr [redacted] started to receive billing statements with current charges under a different account number which he states he never hadMr [redacted] has attempted to contact Frontier several times to have this error corrected and was told it would be taken care of Frontier has investigated the above statements and offers the following response: Frontier has located the account Mr [redacted] has in question and as of October 20, we have corrected the billing and placed credits to zero out any due balance that was showing and advised Mr [redacted] he will receive a statement in November reflecting the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above ma
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please add this message to my reply of today to Frontier Communications response regarding Complaint ID: [redacted] .I do not accept the response from Frontier Communications to my complaint due to the following reasons:1) As I stated in my complaint on April 15, a Frontier supervisor never told me that going forward the plan would only cover minutes of calls to MexicoMoreover, after April 15, 2016, other Frontier supervisors or customer service representatives never told me that going forward the plan would only cover minutes of calls to MexicoI did not decline to remove the plan at that time.2) On November 3, the Frontier supervisor was very rude to me and intentionally hung up on and did not put me on hold and in lieu the Frontier supervisor intentionally disconnected me without telling me that the plan was going to be disconnected3) After November 3, 2016, I made a call to Mexico because I thought that the plan had not been disconnected.4) For the aforementioned reasons the charges are not valid and Frontier should bill me the $fee for the month of November for the International long distance plan to Mexico.5) The $charge credited back to my account proves that Frontier overbills their customers often.Thank you for your time and attention to this matter Very Truly Yours, [redacted] Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] states he was been trying to get his services transferred for a week and has been unsuccessfulMr [redacted] request that Frontier finishes the job and transfers his serviceFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that an order was issued on February 8, to transfer Mr***’s service but was held for construction A drop wire had to be installed to provide Mr [redacted] with service at his new location Frontier transferred Mr***’s service on February 19, 2018.A Frontier representative spoke with Mr [redacted] on February 20, and confirmed his service was transferred and is workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] requested a disconnection of his service for January 31st, but his services were terminated on January 8th prematurelyMr [redacted] was required to set up a new account in order to restore servicesMr [redacted] was billed more on his new account billMr [redacted] did was not contacted by a supervisorFrontier has investigated the above statements and offers the following response: On January 2nd Mr [redacted] called in to request a disconnection of services at the end of the month.An order was placed to disconnect Mr [redacted] ’s service with a due date of January 6th.On January 8th, Mr [redacted] called to report that his services were disconnected.Although an order was placed inadvertently to disconnect service on January 6th, the internet signal permanently disconnected on January 8th, causing the need for a new service orderMr [redacted] ’s services were restored on January 9th.Mr [redacted] ’s new account was billed under a new bundle rate.Mr [redacted] has been advised via email that his bill will be adjusted to reflect his old account pricing An order has been placed to disconnect Mr [redacted] ’s services on January 31stFrontier is following up internally to determine why Mr [redacted] did not receive a call back as requested.Customer relations has reach out to Mr [redacted] to advise that his account will be adjusted accordingly We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: Ms [redacted] removed Frontier TV service on March 02, 2017, however request to add TV programming back effective March 23, The order to activate TV service was not provision therefore billing Ms [redacted] without actually providing the serviceMs [redacted] is no longer billed for Frontier TV serviceFrontier has already provided some adjustment to Ms [redacted] ’s billing for this errorFrontier will adjust an additional $which will cover the total billing for television serviceThe last payment received by Frontier was February 21, in the amount of $which paid for services up until January 31, 2017.The balance on Ms [redacted] ’s Frontier account is in the amount of $for service dates February 1st through June 30thFrontier has been unsuccessful in reaching Ms [redacted] however a message was left with detailed contact information We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that due to service and billing issues she contacted Frontier and requested to terminate her services August 18, Ms [redacted] advises that she was not advised any early termination fee and that her final bill with Frontier would be $ Frontier has investigated the above statements and offers the following response: Frontier has credited Ms [redacted] ’s Frontier account for the early termination feeFrontier also adjusted for the discrepancy on her final statement as we also show that the Frontier representative quoted $for Ms [redacted] ’s final statementMs [redacted] paid the $on September 19, and has no balance owed to FrontierWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
On 5-Frontier Customer Relations spoke to [redacted] and confirmed all services are working since the tech visitApologized and issued out of service and a courtesy credit that will show on the 6-7-statement [redacted] is satisfied
Tell us why hereFrontier Communications Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that Frontier has not received her payment in the amount of $ on August 25, Frontier has investigated the above statements and offers the following response: Frontier advises that the payment of has been found and applied to Ms***’s account as of January 12, 2017, Frontier has also adjusted the $late fee on the billing We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Frontier Communications Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her Internet has not worked since October 13, Frontier has investigated the above statements and offers the following response: Frontier’s investigation found that a repair report was received on October 21, Frontier dispatched a technician on October 26, and restored the service Frontier applied a credit of $due to the service issues.Frontier has attempted to contact Ms [redacted] to discuss her concerns Unfortunately, our attempts have been unsuccessful Should Ms [redacted] wish to discuss this issue, we have left our direct contact information for her on her voice mail of the contact number provided We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter