I want frontier to make things right by listening to the phone conversation with the sales representative and myself made on saturday, feb 11th and honoring what was sold, year contract of extreme tv, internet, home phone for $for yearsfeel very deceived at the bait and switch sales tactics
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to thank the Revdex.com for your helpThere is no doubt in my mind this would not have been resolved any time soon without your helpThank you, Thank you, Thank you! Regards, [redacted]
Frontier has investigated the complaint and offers the following response: Ms [redacted] is provisioned for 3.712Mbps, and is at the lowest price pointFrontier speeds are not guaranteedFrontier was unable to contact Ms [redacted] , and will be happy to trouble shoot any issues she still might have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] frontier comunication did not mentioned the earlie termination fees that they want to charge me since my contract with then expire last december and I did not agree to anew contract why they trying to charge me a fee, also in jan 8th when I call to conplain I spoke to kate and she told me she was put in me in a new promotion and my bill was going to be including taxes and fees,now they trying to change that to 86.96+taxes and fees, also have bill dating 8/24/that stated that the upgradeto 75/75mbps was at not cost to me
2/I spoke with [redacted] today and advised Frontier policy is to hold the credit balance for bill cycles to make sure any fees or charges that my lag in billing are removed from the credit balance before issuing a refund check I have requested an override in her case and advised she should have the refund in hand by the end of the month
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention.In the complaint Mr [redacted] expressed concern regarding his Frontier account being blocked, preventing him from making payments via the internet Mr [redacted] stated his option for online payments has been blocked for some time He stated this is due to a debit payment, which was returned by mistake by his bank He is seeking the blocked be removed in order for him to make payments.Our records indicate the account was blocked due to three returned payments, within three months The block was scheduled for removal on July 21, 2017; as Frontier policy requires the block remain in place for a12-months As a courtesy, on June 12, the block was removed ahead of schedule It imperative to note, it will take approximately 2-business days for the customer is able to log back in and submit an online payment Attempts to reach Mr [redacted] have been unsuccessful The recording states his voicemail has not been set up yet.We sincerely apologize for the inconvenience this matter has caused Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] .Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier advises that the service order to disconnect the account has been issued A total credit was issued on February 13, to zero out the account.On February 13, we spoke with Ms [redacted] and provided her our direct contact information in the event of future needs.We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this case.Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed October 7, installing serviceResearch shows on bill date November 2, Mr [redacted] was billed $ This includes a month in advance plus pro-rated charges and $for Dish network televisionRecords show on bill date December 2, shows previous charges $381.81, no payment received, balance forward $381.81, new charges $219.46, total due $601.27Records show credits totaling $were applied for service connection charges This reflects on bill date January 26, 2017.Records show at this time Mr [redacted] has a balance due of $ A Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on March 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI made a return call to [redacted] from Frontier and received her voice mail and left a message that I continued to be a very unhappy reluctant customer and that after months of Frontier that issues remained and were not resolved [redacted] never returned the voice mail and now says in the response that they were unsuccessful in contacting me--not trueVOD is NOT fixed and the cost IS embedded in the total costI do not believe there is any attempt to correct the business practices or customer response and the $check the box credit is nowhere near the inconvenience or continued lack of service continued to sufferFrontier has in fact been very successful at one thing----making Verizon look great Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] moved ten miles away but service is not available at his new location.• Mr [redacted] is disputing the early termination fee.Frontier has investigated the above statements and offers the following response:• We spoke with Mr [redacted] informed him that an early termination fee is billed when service is cancelled prior to the expiration of the contract term The early termination fee is valid and sustained.• On September 22, we advised Mr [redacted] that the early termination fee is valid He paid less than the true cost of the monthly charges because of the contract term • Mr [redacted] ’s Final Balance as listed on his Closing Statement is $for a Video Rental on August 29, 2017.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have rejected the initial response from Frontier Communications due to the fact that I have made several calls to Frontier Communications Customer Service in regards to me not being satisfied with the service I received pertaining to the channels that I was told I'd get and what I was actually receivedPlease resolve this issue promptly Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has paid a deposit for Frontier services to be installed and has yet to have them installedFrontier has investigated the above statements and offers the following response: A review of this account shows that an order to install Ms***’s service completed December 5th, to activate Ms***’s services.A Frontier representative has attempted to contact Ms [redacted] and has been unable to reach herMs [redacted] has been provided direct contact information for a Frontier representative should she wish to discuss this matter furtherWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did call to have the phone service removed from my acct but since they have such poor customer service, I'm being punished by stating I owe this bill when, in my opinion, I do notI've emailed him (Henry) several times about this, but he just keeps saying I owe the money and won't do anything to help me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had a billing discrepancy and has to call each month to have correctedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on July 14, 2017, and advised we will provide a monthly manual adjustment to honor her price quoteWe will be monitoring her bill to determine why it is fluctuating each monthFrontier has set a follow up to review MsTrigg’s next billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has agreed to compensate Ms [redacted] for the additional expense to install her phone service.The credit will appear on Ms [redacted] 's 3-10-bill statement
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ordered Internet service for his son in Garland TX, and was told $for installation and $per month with no contract The Internet service was not fast enough and they decided to cancel it in less than a week The first bill Mr [redacted] received was for $307, this can’t be correct Frontier has investigated the above statements and offers the following response: Frontier found that the only charges Mr [redacted] would be responsible for is the $installation fee and the week of service he had This would be $total Frontier spoke to Mr [redacted] on December 29, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he had multiple issues setting up an order for service with Frontier and his order was deactivated without his consentMr [redacted] has expressed concerns about his personal information being released and his credit being impactedFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the order shows there was an error that prevented the service order from processing.Frontier has contacted Mr [redacted] explained the above statement assured that his information was not released nor should this negatively impact his creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Per Frontier records, Mr [redacted] previously billed approximately $plus taxes per month Mr [redacted] spoke to a Frontier agent and agreed to change his speed of FIOS Data on November 1, His promotions were removed which caused an increase in the monthly bill He spoke to another Frontier agent on February 2, and was changed back to the 50/FIOS Data and discounts were replaced with new ones Going forward, Mr [redacted] will bill approximately $per month plus taxes His account has been adjusted for total amount of $ A Frontier agent tried reaching out to Mr [redacted] and was unsuccessful If Mr [redacted] should have any other questions or concerns, a Frontier agent can be reached at ext Frontier will continue to work directly with Mr [redacted] to resolve any further issues Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention Thank you for referring the complaint [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has been billed incorrectly by Frontier CommunicationsMr [redacted] states he has been billed past the date of disconnection and the billing has also incurred an early termination fee Frontier has investigated the above statements and offers the following response: Frontier has reviewed that account and has removed the early termination fee that was billed in error, and Mr [redacted] ’s account now has a credit on the account which he will receive as a refund We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that Frontier had problems locating her account since April 1, Ms [redacted] advises that once the Frontier technician fixed her Internet her Frontier telephone started ringing short calls or phantom calls every fifteen to twenty minutes The telephone would ring a short ring and stop Ms [redacted] advises a Frontier service representative suggested a number changed to her but it did not solve her issue Ms [redacted] states she has spent at least eight hours on the phone with Frontier and is asking for a $credit for her service issues and time spent on the phone with Frontier trying to resolve her issues Ms [redacted] states she called to cancel her service on May 3, and is now with another service provider.Frontier has investigated the above statements and offers the following response:Frontier does apologize for the any service issues Ms [redacted] may have experienced Frontier also apologizes for any time spent on the phone with Frontier reporting her issueMs***’s Frontier service has been cancelled with an effective date of May 3, Ms***’s May 16, bill will be prorated with a credit back to May 3, 2016.It is Frontier’s policy to give an out of service credit for anytime a customer’s service is out more than twenty four hours Ms [redacted] was without her Frontier Internet service for four days Ms [redacted] also had telephone issues from approximately April 16, to May 3, when she cancelled her service (approximately seventeen days) Frontier has issued a $credit for these service issues and as well as any aggravation she may have experienced while on the phone with Frontier explaining her issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
I want frontier to make things right by listening to the phone conversation with the sales representative and myself made on saturday, feb 11th and honoring what was sold, year contract of extreme tv, internet, home phone for $for yearsfeel very deceived at the bait and switch sales tactics
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to thank the Revdex.com for your helpThere is no doubt in my mind this would not have been resolved any time soon without your helpThank you, Thank you, Thank you! Regards, [redacted]
Frontier has investigated the complaint and offers the following response: Ms [redacted] is provisioned for 3.712Mbps, and is at the lowest price pointFrontier speeds are not guaranteedFrontier was unable to contact Ms [redacted] , and will be happy to trouble shoot any issues she still might have
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] frontier comunication did not mentioned the earlie termination fees that they want to charge me since my contract with then expire last december and I did not agree to anew contract why they trying to charge me a fee, also in jan 8th when I call to conplain I spoke to kate and she told me she was put in me in a new promotion and my bill was going to be including taxes and fees,now they trying to change that to 86.96+taxes and fees, also have bill dating 8/24/that stated that the upgradeto 75/75mbps was at not cost to me
2/I spoke with [redacted] today and advised Frontier policy is to hold the credit balance for bill cycles to make sure any fees or charges that my lag in billing are removed from the credit balance before issuing a refund check I have requested an override in her case and advised she should have the refund in hand by the end of the month
Thank you for referring the complaint of [redacted] to our office for review We appreciate the matter being brought to our attention.In the complaint Mr [redacted] expressed concern regarding his Frontier account being blocked, preventing him from making payments via the internet Mr [redacted] stated his option for online payments has been blocked for some time He stated this is due to a debit payment, which was returned by mistake by his bank He is seeking the blocked be removed in order for him to make payments.Our records indicate the account was blocked due to three returned payments, within three months The block was scheduled for removal on July 21, 2017; as Frontier policy requires the block remain in place for a12-months As a courtesy, on June 12, the block was removed ahead of schedule It imperative to note, it will take approximately 2-business days for the customer is able to log back in and submit an online payment Attempts to reach Mr [redacted] have been unsuccessful The recording states his voicemail has not been set up yet.We sincerely apologize for the inconvenience this matter has caused Should Mr [redacted] wish to discuss this matter further, I can be reached at ###-###-#### EXT [redacted] .Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS
Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.Frontier advises that the service order to disconnect the account has been issued A total credit was issued on February 13, to zero out the account.On February 13, we spoke with Ms [redacted] and provided her our direct contact information in the event of future needs.We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this case.Frontier Communications
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed for services after disconnecting with FrontierFrontier has investigated the above statements and offers the following response: Records show service order [redacted] completed October 7, installing serviceResearch shows on bill date November 2, Mr [redacted] was billed $ This includes a month in advance plus pro-rated charges and $for Dish network televisionRecords show on bill date December 2, shows previous charges $381.81, no payment received, balance forward $381.81, new charges $219.46, total due $601.27Records show credits totaling $were applied for service connection charges This reflects on bill date January 26, 2017.Records show at this time Mr [redacted] has a balance due of $ A Frontier representative attempted unsuccessfully to reach Mr***A contact letter was sent on March 10, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI made a return call to [redacted] from Frontier and received her voice mail and left a message that I continued to be a very unhappy reluctant customer and that after months of Frontier that issues remained and were not resolved [redacted] never returned the voice mail and now says in the response that they were unsuccessful in contacting me--not trueVOD is NOT fixed and the cost IS embedded in the total costI do not believe there is any attempt to correct the business practices or customer response and the $check the box credit is nowhere near the inconvenience or continued lack of service continued to sufferFrontier has in fact been very successful at one thing----making Verizon look great Regards, [redacted]
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:• Mr [redacted] moved ten miles away but service is not available at his new location.• Mr [redacted] is disputing the early termination fee.Frontier has investigated the above statements and offers the following response:• We spoke with Mr [redacted] informed him that an early termination fee is billed when service is cancelled prior to the expiration of the contract term The early termination fee is valid and sustained.• On September 22, we advised Mr [redacted] that the early termination fee is valid He paid less than the true cost of the monthly charges because of the contract term • Mr [redacted] ’s Final Balance as listed on his Closing Statement is $for a Video Rental on August 29, 2017.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter.Frontier Specialist: Bridget G [redacted] Department: Executive Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have rejected the initial response from Frontier Communications due to the fact that I have made several calls to Frontier Communications Customer Service in regards to me not being satisfied with the service I received pertaining to the channels that I was told I'd get and what I was actually receivedPlease resolve this issue promptly Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she has paid a deposit for Frontier services to be installed and has yet to have them installedFrontier has investigated the above statements and offers the following response: A review of this account shows that an order to install Ms***’s service completed December 5th, to activate Ms***’s services.A Frontier representative has attempted to contact Ms [redacted] and has been unable to reach herMs [redacted] has been provided direct contact information for a Frontier representative should she wish to discuss this matter furtherWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did call to have the phone service removed from my acct but since they have such poor customer service, I'm being punished by stating I owe this bill when, in my opinion, I do notI've emailed him (Henry) several times about this, but he just keeps saying I owe the money and won't do anything to help me Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises she had a billing discrepancy and has to call each month to have correctedFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on July 14, 2017, and advised we will provide a monthly manual adjustment to honor her price quoteWe will be monitoring her bill to determine why it is fluctuating each monthFrontier has set a follow up to review MsTrigg’s next billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Frontier has agreed to compensate Ms [redacted] for the additional expense to install her phone service.The credit will appear on Ms [redacted] 's 3-10-bill statement
Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] ordered Internet service for his son in Garland TX, and was told $for installation and $per month with no contract The Internet service was not fast enough and they decided to cancel it in less than a week The first bill Mr [redacted] received was for $307, this can’t be correct Frontier has investigated the above statements and offers the following response: Frontier found that the only charges Mr [redacted] would be responsible for is the $installation fee and the week of service he had This would be $total Frontier spoke to Mr [redacted] on December 29, and he is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises he had multiple issues setting up an order for service with Frontier and his order was deactivated without his consentMr [redacted] has expressed concerns about his personal information being released and his credit being impactedFrontier has investigated the above statements and offers the following response: Frontier advises an investigation of the order shows there was an error that prevented the service order from processing.Frontier has contacted Mr [redacted] explained the above statement assured that his information was not released nor should this negatively impact his creditWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Per Frontier records, Mr [redacted] previously billed approximately $plus taxes per month Mr [redacted] spoke to a Frontier agent and agreed to change his speed of FIOS Data on November 1, His promotions were removed which caused an increase in the monthly bill He spoke to another Frontier agent on February 2, and was changed back to the 50/FIOS Data and discounts were replaced with new ones Going forward, Mr [redacted] will bill approximately $per month plus taxes His account has been adjusted for total amount of $ A Frontier agent tried reaching out to Mr [redacted] and was unsuccessful If Mr [redacted] should have any other questions or concerns, a Frontier agent can be reached at ext Frontier will continue to work directly with Mr [redacted] to resolve any further issues Case closed
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention Thank you for referring the complaint [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he has been billed incorrectly by Frontier CommunicationsMr [redacted] states he has been billed past the date of disconnection and the billing has also incurred an early termination fee Frontier has investigated the above statements and offers the following response: Frontier has reviewed that account and has removed the early termination fee that was billed in error, and Mr [redacted] ’s account now has a credit on the account which he will receive as a refund We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Tell us why hereThank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that Frontier had problems locating her account since April 1, Ms [redacted] advises that once the Frontier technician fixed her Internet her Frontier telephone started ringing short calls or phantom calls every fifteen to twenty minutes The telephone would ring a short ring and stop Ms [redacted] advises a Frontier service representative suggested a number changed to her but it did not solve her issue Ms [redacted] states she has spent at least eight hours on the phone with Frontier and is asking for a $credit for her service issues and time spent on the phone with Frontier trying to resolve her issues Ms [redacted] states she called to cancel her service on May 3, and is now with another service provider.Frontier has investigated the above statements and offers the following response:Frontier does apologize for the any service issues Ms [redacted] may have experienced Frontier also apologizes for any time spent on the phone with Frontier reporting her issueMs***’s Frontier service has been cancelled with an effective date of May 3, Ms***’s May 16, bill will be prorated with a credit back to May 3, 2016.It is Frontier’s policy to give an out of service credit for anytime a customer’s service is out more than twenty four hours Ms [redacted] was without her Frontier Internet service for four days Ms [redacted] also had telephone issues from approximately April 16, to May 3, when she cancelled her service (approximately seventeen days) Frontier has issued a $credit for these service issues and as well as any aggravation she may have experienced while on the phone with Frontier explaining her issuesWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter