Revdex.com: I've reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if and only if Frontier follows through with clearing the last bill that was mistakenly sent for the amount of $ Regards, [redacted] ***
A Frontier Representative has attempted to contact with Ms [redacted] on three (3) occasions, however as of August 5, Frontier has received no response from Ms [redacted] Frontier advises Ms [redacted] has cancelled her services with Frontier effective July 28, Frontier has reviewed Ms [redacted] ’s account and verified she was charged $for a FiOS installationFrontier states they have credited Ms [redacted] ’s account in the amount of $and $to cover the FiOS Installation charge and a late payment charge We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her billing is incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on several occasions and advised on August 15, that the billing issue has now been correctedFrontier has issued and approved credit to Ms [redacted] ’s account for the missing bundle discounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer was trying to get her services moved from one address to another Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative put in a Trouble Ticket # [redacted] A Frontier Customer Service Representative called and verified that services were working and customer is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier has spoken with Mrs [redacted] regarding the phone issueShe was upset because she had to call in and wanted to speak with a Spanish Repand kept getting an English RepFrontier has fixed the issue with the transfer of her service and talked to her and she is happy that everything is working the way it is supposed to be workingGave her information that if she has any other issues to contact meRevdex.com# [redacted] Phone# ###-###-#### Thank you,Sharie P***###-###-#### EXT [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate the matter being brought to our attentionIn the complaint Ms [redacted] expressed concerns regarding her Frontier TV packagingMs [redacted] currently bills $68.99/FIOS Custom Essentials TV + $69.99/FIOS 25/Data + $16.99/HD DVR = $- $80/discounts = $+ taxes monthly She previously had the Select HD FIOS TV programming which is no longer availableThe Select HD TV programming is a grandfathered plan and cannot be added backFrontier advises this is our final disposition As a courtesy, I've reached out to Ms [redacted] numerous times to offer the next package available which is the Extreme HD package, however, Ms [redacted] hasn't been available to discuss the matter I've left my can be reached number on her voicemail for future reference.Frontier Communications apologizes for the inconvenience Ms [redacted] experienced as a result of the above matterWe trust this information will assist you in closing this complaint
Frontier CommunicationsComplaint Number: Company Code: Click here to enter text.Customer Name: [redacted] *** Phone: ###-###-####Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] subscribes to a service as fast as Mbps.Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer’s speeds may vary over time.Ms [redacted] is subscribing to an internet tier that covers service speeds greater than Mbps and as fast as MbpsFrontier advises that actual speeds may vary, and any speed advertised is not a guaranteeService is subject to availability.Frontier finds that Ms [redacted] is not due a refund or a credit for a price cost differenceAs a courtesy for her inconvenience, Frontier has issued a $courtesy credit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was quoted $plus taxes for his Frontier servicesMr [redacted] advises that since then his bills have been considerably higher than was expectedFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Mr [redacted] Frothier advises that despite our best efforts we were unable to reach Mr [redacted] to resolve the above issueDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises a new modem was send to customer and activated as of February 28, Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier spoke with Mr [redacted] on March 6, and confirmed services are working.Frontier applied a one-time credit of $ on Mr [redacted] accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Service not working.Complaint: Mr [redacted] advises that his services has not been working from 3/and states that Frontier never moved the services.Response: Frontier advises that services were moved to Mr [redacted] ’s new address on 3/10/Services were repaired on 3/21/Mr [redacted] was issued credit for days out of service from 3/10/to 3/21/Mr [redacted] cancelled his service with Frontier effective 3/24/17.Frontier Specialist: Rose T [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier contacted me and I was told that the did not had any note indicating that there staff informed me that when I made a change on my services was considered an automatically renewal of contract.I was not aware of my renewal, therefore I was not aware there was a cancelation feeAll this time I thought a was on a month to month basis, When I decided to cancel that's when they informed me I had a contract that I was not aware of, so How they say I have a cancelation fee In the bill does state there could be a cancellation fee if you have a contract but I don't have oneMy contract was over june 2017.I do not agree with the response frontier gave me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like to add over the past several years I have had various techs come and alter/change monitors, channels, etc in hopes of getting a more consistent Internet connection and over time (sometimes weeks or sometimes longer) the connection fails again! This time however I was given the contact information for the head of the tech department and he advised me to contact him directly if in fact this happens againThat is reassuring since each time contacts have been made there is not a lot of continuityAs for the increases in the bill, we were not made aware of the credit endingWhen we asked others in the local area their charges we found that a few customers get more services for the same rate that we are paying (with the "loyalty discount")Soon I will inquire about the current packages and hope to get a rep who is knowledgable about prices/packages Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the video taxes on his Frontier TV service has gone up from $to $26.00, which has caused his monthly bills to fluctuate each monthMr [redacted] advises that his monthly rate for his Frontier TV, internet, and home phone services should be $Mr [redacted] advises that had requested a new remote control from Frontier and was told that a new remote would be shipped to him at no charge He advises that he was charged twice on his Frontier bill for two remotes but has not received one Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 1, 2017, and advised him that at the start of his January 13, bill cycle, additional video taxes and surcharges have gone into effect He was advised that some of the additional video taxes are assessed by the city he lives in, and other additional surcharges include a Regional Sports Network Fee and Broadcast TV SurchargeThese surcharges are paid by all TV customers, to offset the increased costs that Frontier incurs for the right to broadcast programming from various networks Frontier advises that Mr***’s monthly rate for his Frontier services, with taxes and surcharges, will be approximately $per month$is the monthly rate before adding taxes and surchargesFrontier advises that a new remote was ordered on March 1, 2017, and the charge will be credited at the start of the next billing cycle, which begins March 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Never heard from themWhen did they call?When you pay for up to megabit and you constantly get megabit, and then get threatened which a charge to have a tech come outThat is a huge scam.Our neighbors have same problem with speed.I work in pharmacy departmentI wonder if I could get away will selling someone pill instead of the the are supposed to get? Hmmm? Regards, [redacted]
According to the complaint: Ms [redacted] is disputing termination fees that the account was billed when they migrated to a competitor on January 22, Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier found Ms [redacted] had had initiated a two-year agreement on the date of October 14, This plan was selected to automatically renew upon completion, the most recent being October 14, to October 13, 2019.As a compromise, Frontier offered to reverse the promotional discounts the customer received from the dates of October 14, to the January 22, date of termination in exchange for reversal of termination fees.Frontier had advised that this would be a total credit of $the account would receive.Ms [redacted] advised that she is declining the offer.Frontier is sustaining the termination fees as a result of the compromise being declined by the customer
Frontier has investigated the above statements and offers the following response: Frontier issues credits based on the days of service a customer was without working serviceAt this time Ms [redacted] was issued a credit of $for her service outageAs a courtesy, Frontier has issued an additional $credit for Ms [redacted] ’s inconvenienceMs [redacted] ’s service was disconnected for non-pay from December 7, through December 12, 2016.Frontier reflects that Ms [redacted] had two repair tickets prior to the repair request in DecemberBoth tickets were closed as working to the residence with no accessA technician was dispatched to the home on December 29, The service was found to be working with no issues.Frontier does not report to outside collections agencies, unless a customer has disconnected and not paid the balance on the closed account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and verified voice mail is now workingFrontier adjusted $for the time out of service.Ms [redacted] advised caller ID is not workingA Frontier consultant created a trouble ticketThe Caller ID should work by 02/08/ We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she set up Internet and Dish Network services with an original due date of 12/10/Dish installed service however she contacted Frontier who advised there was no order for Internet• Ms [redacted] states a new order was placed with a due date of 12/21/16, the technician was unable to install due to a new line had to be run to her houseOn 1/6/a technician came to connect the line and states the tech advised more work was necessary which would take 10, then business days• Ms [redacted] states that as of 2/13/her service is still not installed Frontier has investigated the above statements and offers the following response: • Account records show a new Internet order was placed on 12/12/with a due date of 12/21/ Frontier has no record of any prior order to install service• Account review shows Frontier was alerted to necessary drop work at the premise on 12/21/when the technician was dispatched On 1/6/when the technician was dispatched to connect the service to the new drop, it was determined that additional work at the pole was required to connect the service and this project required engineering and construction causing a further delay Additional delays in the timeline were caused by weather• Frontier successfully installed service on 2/22/Frontier apologizes for the delay in establishing services for Ms [redacted] Frontier has provided a $courtesy adjustment this delayWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate [redacted] G [redacted] bringing this matter to our attention.The Complaint states that:Dr [redacted] states she has had ongoing service issue concerning her voicemail Dr [redacted] states she received poor customer service while trying to have her concerns addressed.Dr [redacted] would like to ensure the credit she was offered has been applied to the accountFrontier has investigated the above statements and offers the following response:Frontier made contact with Dr [redacted] on 8/15/At that time, she advised everything is working properlyCredit was issued to the account as expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations
Revdex.com: I've reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if and only if Frontier follows through with clearing the last bill that was mistakenly sent for the amount of $ Regards, [redacted] ***
A Frontier Representative has attempted to contact with Ms [redacted] on three (3) occasions, however as of August 5, Frontier has received no response from Ms [redacted] Frontier advises Ms [redacted] has cancelled her services with Frontier effective July 28, Frontier has reviewed Ms [redacted] ’s account and verified she was charged $for a FiOS installationFrontier states they have credited Ms [redacted] ’s account in the amount of $and $to cover the FiOS Installation charge and a late payment charge We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] R [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] advises that her billing is incorrect Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms [redacted] on several occasions and advised on August 15, that the billing issue has now been correctedFrontier has issued and approved credit to Ms [redacted] ’s account for the missing bundle discounts We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer was trying to get her services moved from one address to another Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative put in a Trouble Ticket # [redacted] A Frontier Customer Service Representative called and verified that services were working and customer is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterFrontier has spoken with Mrs [redacted] regarding the phone issueShe was upset because she had to call in and wanted to speak with a Spanish Repand kept getting an English RepFrontier has fixed the issue with the transfer of her service and talked to her and she is happy that everything is working the way it is supposed to be workingGave her information that if she has any other issues to contact meRevdex.com# [redacted] Phone# ###-###-#### Thank you,Sharie P***###-###-#### EXT [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate the matter being brought to our attentionIn the complaint Ms [redacted] expressed concerns regarding her Frontier TV packagingMs [redacted] currently bills $68.99/FIOS Custom Essentials TV + $69.99/FIOS 25/Data + $16.99/HD DVR = $- $80/discounts = $+ taxes monthly She previously had the Select HD FIOS TV programming which is no longer availableThe Select HD TV programming is a grandfathered plan and cannot be added backFrontier advises this is our final disposition As a courtesy, I've reached out to Ms [redacted] numerous times to offer the next package available which is the Extreme HD package, however, Ms [redacted] hasn't been available to discuss the matter I've left my can be reached number on her voicemail for future reference.Frontier Communications apologizes for the inconvenience Ms [redacted] experienced as a result of the above matterWe trust this information will assist you in closing this complaint
Frontier CommunicationsComplaint Number: Company Code: Click here to enter text.Customer Name: [redacted] *** Phone: ###-###-####Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] states that she was billed for services that were never installedFrontier has investigated the above statements and offers the following response:After a review of Ms***’s account, Frontier records did show Ms [redacted] was billed for services back in May 2017.Frontier records also reflects that credit has been issued in the amount of $toward Ms***’s accountThis information has been sent to the collection agency to be updatedFrontier representative has tried on several occasions to speak to Ms [redacted] however was unsuccessfulWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] subscribes to a service as fast as Mbps.Frontier advises that inter service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interferenceCustomer’s speeds may vary over time.Ms [redacted] is subscribing to an internet tier that covers service speeds greater than Mbps and as fast as MbpsFrontier advises that actual speeds may vary, and any speed advertised is not a guaranteeService is subject to availability.Frontier finds that Ms [redacted] is not due a refund or a credit for a price cost differenceAs a courtesy for her inconvenience, Frontier has issued a $courtesy credit We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
The Complaint states that: Mr [redacted] advises that he was quoted $plus taxes for his Frontier servicesMr [redacted] advises that since then his bills have been considerably higher than was expectedFrontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Mr [redacted] Frothier advises that despite our best efforts we were unable to reach Mr [redacted] to resolve the above issueDirect contact information has been provided
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attentionThe Complaint states that: Mr [redacted] advises that he has been experiencing intermittent speed and connectivity issues with his Internet service from Frontier Frontier has investigated the above statements and offers the following response: Frontier advises a new modem was send to customer and activated as of February 28, Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier spoke with Mr [redacted] on March 6, and confirmed services are working.Frontier applied a one-time credit of $ on Mr [redacted] accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter
Service not working.Complaint: Mr [redacted] advises that his services has not been working from 3/and states that Frontier never moved the services.Response: Frontier advises that services were moved to Mr [redacted] ’s new address on 3/10/Services were repaired on 3/21/Mr [redacted] was issued credit for days out of service from 3/10/to 3/21/Mr [redacted] cancelled his service with Frontier effective 3/24/17.Frontier Specialist: Rose T [redacted] Department: Executive Consumer Relations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Frontier contacted me and I was told that the did not had any note indicating that there staff informed me that when I made a change on my services was considered an automatically renewal of contract.I was not aware of my renewal, therefore I was not aware there was a cancelation feeAll this time I thought a was on a month to month basis, When I decided to cancel that's when they informed me I had a contract that I was not aware of, so How they say I have a cancelation fee In the bill does state there could be a cancellation fee if you have a contract but I don't have oneMy contract was over june 2017.I do not agree with the response frontier gave me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However I would like to add over the past several years I have had various techs come and alter/change monitors, channels, etc in hopes of getting a more consistent Internet connection and over time (sometimes weeks or sometimes longer) the connection fails again! This time however I was given the contact information for the head of the tech department and he advised me to contact him directly if in fact this happens againThat is reassuring since each time contacts have been made there is not a lot of continuityAs for the increases in the bill, we were not made aware of the credit endingWhen we asked others in the local area their charges we found that a few customers get more services for the same rate that we are paying (with the "loyalty discount")Soon I will inquire about the current packages and hope to get a rep who is knowledgable about prices/packages Regards, [redacted]
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that the video taxes on his Frontier TV service has gone up from $to $26.00, which has caused his monthly bills to fluctuate each monthMr [redacted] advises that his monthly rate for his Frontier TV, internet, and home phone services should be $Mr [redacted] advises that had requested a new remote control from Frontier and was told that a new remote would be shipped to him at no charge He advises that he was charged twice on his Frontier bill for two remotes but has not received one Frontier has investigated the above statements and offers the following response: Frontier spoke with Mr [redacted] on March 1, 2017, and advised him that at the start of his January 13, bill cycle, additional video taxes and surcharges have gone into effect He was advised that some of the additional video taxes are assessed by the city he lives in, and other additional surcharges include a Regional Sports Network Fee and Broadcast TV SurchargeThese surcharges are paid by all TV customers, to offset the increased costs that Frontier incurs for the right to broadcast programming from various networks Frontier advises that Mr***’s monthly rate for his Frontier services, with taxes and surcharges, will be approximately $per month$is the monthly rate before adding taxes and surchargesFrontier advises that a new remote was ordered on March 1, 2017, and the charge will be credited at the start of the next billing cycle, which begins March 13, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Never heard from themWhen did they call?When you pay for up to megabit and you constantly get megabit, and then get threatened which a charge to have a tech come outThat is a huge scam.Our neighbors have same problem with speed.I work in pharmacy departmentI wonder if I could get away will selling someone pill instead of the the are supposed to get? Hmmm? Regards, [redacted]
waived ETF, total credits issued $which zeros out account
According to the complaint: Ms [redacted] is disputing termination fees that the account was billed when they migrated to a competitor on January 22, Frontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier found Ms [redacted] had had initiated a two-year agreement on the date of October 14, This plan was selected to automatically renew upon completion, the most recent being October 14, to October 13, 2019.As a compromise, Frontier offered to reverse the promotional discounts the customer received from the dates of October 14, to the January 22, date of termination in exchange for reversal of termination fees.Frontier had advised that this would be a total credit of $the account would receive.Ms [redacted] advised that she is declining the offer.Frontier is sustaining the termination fees as a result of the compromise being declined by the customer
Frontier has investigated the above statements and offers the following response: Frontier issues credits based on the days of service a customer was without working serviceAt this time Ms [redacted] was issued a credit of $for her service outageAs a courtesy, Frontier has issued an additional $credit for Ms [redacted] ’s inconvenienceMs [redacted] ’s service was disconnected for non-pay from December 7, through December 12, 2016.Frontier reflects that Ms [redacted] had two repair tickets prior to the repair request in DecemberBoth tickets were closed as working to the residence with no accessA technician was dispatched to the home on December 29, The service was found to be working with no issues.Frontier does not report to outside collections agencies, unless a customer has disconnected and not paid the balance on the closed account We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Frontier has investigated the above statements and offers the following response: A Frontier consultant has been in direct contact with Ms [redacted] and verified voice mail is now workingFrontier adjusted $for the time out of service.Ms [redacted] advised caller ID is not workingA Frontier consultant created a trouble ticketThe Caller ID should work by 02/08/ We regret any inconvenience that [redacted] may have experienced as a result of the above matter
Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:• Ms [redacted] states she set up Internet and Dish Network services with an original due date of 12/10/Dish installed service however she contacted Frontier who advised there was no order for Internet• Ms [redacted] states a new order was placed with a due date of 12/21/16, the technician was unable to install due to a new line had to be run to her houseOn 1/6/a technician came to connect the line and states the tech advised more work was necessary which would take 10, then business days• Ms [redacted] states that as of 2/13/her service is still not installed Frontier has investigated the above statements and offers the following response: • Account records show a new Internet order was placed on 12/12/with a due date of 12/21/ Frontier has no record of any prior order to install service• Account review shows Frontier was alerted to necessary drop work at the premise on 12/21/when the technician was dispatched On 1/6/when the technician was dispatched to connect the service to the new drop, it was determined that additional work at the pole was required to connect the service and this project required engineering and construction causing a further delay Additional delays in the timeline were caused by weather• Frontier successfully installed service on 2/22/Frontier apologizes for the delay in establishing services for Ms [redacted] Frontier has provided a $courtesy adjustment this delayWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations
Frontier CommunicationsThank you for referring the complaint of [redacted] G [redacted] to our office for reviewWe appreciate [redacted] G [redacted] bringing this matter to our attention.The Complaint states that:Dr [redacted] states she has had ongoing service issue concerning her voicemail Dr [redacted] states she received poor customer service while trying to have her concerns addressed.Dr [redacted] would like to ensure the credit she was offered has been applied to the accountFrontier has investigated the above statements and offers the following response:Frontier made contact with Dr [redacted] on 8/15/At that time, she advised everything is working properlyCredit was issued to the account as expectedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Dr [redacted] has experienced as a result of the above matter.Frontier Specialist: Mike M [redacted] Department: Customer Relations