FPL Home Services

I would like to take the time to thank and commend the customer service representatives who helped me yesterday. Mr. Chavez, and Alondra, were patient, kind and had phenomenal customer service skills. Mr. Chavez and Alondra were effective, efficient and helped to rectify the issue that I was addressing. They were calm and reassuring that the issue would be resolved. I appreciate Mr. Chavez and Alondra and hope that they are acknowledged. Thank you again.

TOOK MY MONEY FOR MONTHS AND DID NOT DO THE SERVICE THEY DESCRIBE JUST A RUN AROUND
Beware of this company, learn from my error, signed up because they seemed to be a reputable company and using the FPL looked legit. Tried to use them to look at a stove and took a week and got a no show no call, now I have had 10 conversations with them since then and have heard 3 different reasons that they have not done the job, 1st a no show, 2nd the repair guy came out and is awaiting parts, this never happened they never came out at all so no parts were ordered LOL, 3rd they don't have anyone in my area of HOLIDAY FLORIDA to come service our range... Still awaiting the next thing, they are going to tell me... Don't be a victim take my advice avoid this company

So far things have been a disaster

Booking a service call, good luck, getting the service call filled < good luck again< communication > easier to get a straight answer from the devil

THE REVIEWS WERE POOR SO I DIDNT USE THEM

FPL Claim to be just like America Home warranty, I should have stayed with American Home warranty. ITS EITH FIX IT OR BUY ME A NEW SUITABLE ONE, lies all lies, they could not get the parts for my refrig. so they want me to look for a handy man that can order and fix the refrig for 950.00 yet I have to do all the leg work . Why did I buy this again ? I would not recommend FPL home warranty to anyone, in such a short time have terrible reviews.

I signed up for home services then canceled due to the fact the tech never showed up on the day scheduled. They said they would refund my card $75 service call charge but never did. I keep calling and they say they show a zero balance and have no ideal what I am referring to. They are closed on weekends and their customer service is horrible.

I am highly satisfied with the work done.
The two technicians were courteous, had time to answer queries about the job being done, and went about their task in a highly professional manner.

Eric

I don't recommend using this company at all. We have been with Jupiter-Tequesta A/C for 11 years and over the past year and a half they have been terrible. It is very clear that they don't care about their customers who have already bought ac systems from them and are only interested in selling new ones. My ac fan motor broke last Sunday and when I called about getting a tech out they told me no one could come until Monday between 5-7 pm. The tech called on his way and as soon as he realized he was coming to look at my broken ac instead of giving me an estimate which he thought he was doing he quickly seemed uninterested. the Tech told me he ordered the part and it would be in within the next day or so. When I hadn't heard from anyone by Wednesday I called and they told me my "filters were in the mail." Umm I didn't need filters ordered so I'm not sure why they thought I did. So, they didn't have the part I needed but told me it would be in the next day. Nobody called me the next day. Now it's Friday and I am still currently paying for a hotel and still no call from Juliter-Tequesta. I called them twice today and they said the distributor forgot the part this morning but told me it would be in this afternoon. I called back just before five since again no call from them only to be told the parts department is closed until Monday. This company has quickly become the worst AC company in our area. If they can't bully you into a new system they can't be bothered to help.

Purchaser beware. Should be 0 stars. They do not honor their warranties & sell defective equipment. Purchased an A/C unit 2 years ago with 12-year warranties for parts & labor. Have had to replace 2 indoor coils & 2 outdoor coils during that time. They still charge for diagnostic fees, leak check fees, shipping, handling & whatever else they can tack on to parts "under warranty". It cost me $430 to replace an indoor coil that lasted 1 year. Do not trust them.

The plumbing maintenance plan used to be great until FPL took over. Now water heater maintenance not included so I canceled my plan. It's been a month and still waiting for the plumbing manager to do his job and authorize the refund. No call back after two calls to customer service. Horrible way to do business.

A water heater installed by *** failed inspection for the 2nd time *** 8.
On 5/8/20, after the 2nd inspection failure, ***'s *** - who was in our condo with the inspector - promised that he would work to get it 'repaired today'. I asked him to phone me with details. He said he would today. No call by 5/11/20 Monday morning. Called again, was told the building's water had to be shut off. We made the arrangements for it to be shut off between 10am & 12pm. All residents were informed by letter.
The repairmen called on the day of the repair & said he was coming at 9am. I said that the water was going to be off from 10 til 12. He said he should have called me to say that the water didn't have to be shut off. Two repairmen came & did a repair.
On Friday 5/15 we called *** to see when the inspector would come. After a couple of calls, we were told the inspector would be here on Monday 5/18. I asked what time & was told between 8am - 10am. I was also told someone would call on Monday morning with the actual arrival time.
On Monday 5/18, no call no show. I called *** at 10:10 am, I was told that *** would call me. I asked to speak with a supervisor. After being put on hold, I was told no one could be contacted & that the operator would send a supervisor an email to call me.
*** called a in few minutes & said that they 'made a mistake', the inspector would be here between 2pm & 4pm & he *** 'should have called' us about this.
We are now waiting for a phone call from a supervisor & one from *** guaranteeing today's time.

They sent $600 to collection (for me personally) --billing told me they were provided for my deceased father.
They sent $600 to collection (for me personally) --billing told me they were provided for my deceased father. I called multiple times and asked for supervisor but no one called me back. Billing has no idea what services were provided. I disputed charge and they still sent it to collection.

Company is charging a fee for ordering parts under warranty.
We bought a Daikin AC unit from Jupiter Tequesta AC two years ago which came with a Parts and Labor Warranty. We had an error message showing on our thermostat, so the technician, Steve, came out to fix it on 2/17/20. He informed me he would have to order the circuit board which would be a $49.00 fee to order the part under warranty. I told the technician that the AC is under warranty and there should be no charge for the part. He stated that this is a new company policy. I asked to speak with his manager (Norbert). Steve texted Norbert my concerns regarding the fee, but Norbert said that it is company policy and everyone has to follow it. I asked to speak to him, but Norbert said he couldn't speak with me at the time. I called the Jupiter Tequesta main office and spoke with Rhona (who was very nice) and explained the situation. She put me on hold for a manager but none ever picked up. Rhona came back on the line and told me she was told this was the new policy and there was nothing we could do about it. I told her that their must be someone who could waive the fees, and she said Norbert was the only one who could do it. Norbert informed Steve that he could not order the part without me paying the $49.00 fee. I grudgingly paid the fee and had Steve document in the notes that I did not agree with the fee since my unit is under warranty and that I would be disputing it.

Charged me for a membership that I cancelled both on the phone and via email per their instructions.
I contacted Jup. Teq. AC and spoke with*** and instructed her that I didn't want their membership and I had not yet had my first payment so I wanted to cancel. She said I would need to send it the "cancellation" department and they would cancel it. I told her that there is nothing in the terms that say I need to inform in writing. She said that I just needed to do it to get it cancelled. She then had me send it to her so I asked why I was sending her the email with the same info I just gave her. I digress, I sent the email within a few minutes of the phone call which included a revocation of my authorization to debit my account. In fact they ignored my phone call, my email, and my revocation of authorization to withdraw funds from my account which is fraud.

Very happy with their installation of two hot water heaters... by Eric W.
More expensive than some of the other quotes I got but they did a very thorough clean neat job first class

Purchased a York A/C system 11/18 from Jupiter Tequesta A/C costing more than their competitors thinking they were local & would get good service when needed. What a lemon York is. 10/19 A/C not working for second time. Tech said fan motor bad & would take 4-5 days to replace. How can you sell York systems & not have the parts to service York systems???? Either Jupiter Tequesta A/C or FPL needs to make this right! Would not recommend you purchase a system from them.

Installation of what was promised has not been completed. They do not call back so you cant get the job complete.
Brand new Daikin AC unit -8,000.00 purchase

Let me start by saying that we have been a customer of theirs for several years in several homes. We never had a problem before and think their technicians are great. We had a situation where our a/c auto shut off didn't work and it leaked into my wife's closet. The first time, we didn't know if the water was from the a/c or heavy rains and we remediated the closet before they found the problem. They assured us it would not happen again. Several months later it did happen again and the technician immediately assumed responsibility and the company took care of the remediation. (getting them to finish the job took weeks and all during that time, the head of the division *** never returned a phone call. They assured us it wouldn't happen again.
This week it happened again. The technician fixed the problem and called *** about the process for remediation. *** claimed he couldn't hear the technician on the cell phone, so the tech called from our house phone. *** didn't pick up. It took me two days to get the company to tell me they were not paying for the remediation. Problems happen and the way you deal with them says a lot about a business. We will not be renewing our contract.

Even as a Platinum Customer Member I have been failed on product, contractual service and customer service.
I am a Platinum Member client and yet my a/c was not properly serviced in 2 years. The inner and only filter was never replaced. I have also had recent issues with a product I was sold and I was sold a new contract under false pretenses. For several weeks I have complained through customer service. I make complaints and no one calls me back. I leave messages for service managers and general managers and no one returns a call and their showroom is locked.

March 26,2019 contract to install 22 W Honeywell/generac full house generator installation and replacement of defective unit still incomplete
On March 26,2019 I signed a contract with the contractor above to install a full house Honeywell/Generac generator. There were several delays in permitting , however installation finally started on July 8,2019. Throughout the process there have being numerous delays in completing the instillation in a timely manner for the planned hurricane season.
Delays encountered includes: Damage case, Timely coordination of the contractors involved in the job, Unacceptable rusting of the generator motor discovered by owner hours after install.
These concerns were communicated throughout the installation process by email as well as verbally to the contractor and replacement of the unit was agreed on . Until today not completed
Monday August 19,2019 attempt to replace the generator failed because of equipment failure reported by the workers. I do not trust that this company has the capability to correct the issues at hand:.
1-Replaced the corroded generator installed on 7/26/2019
2-Moblelink Wi-Fi install and activation of the unit included in the contract + orientation
3-Gas tank fill up 80% as per contract +orientation on safety features shut off/on
I have already paid approximately $ 18,408.00 to *** with a remaining balance of $2954.00
At this point I have lost trust in *** -Ready power and fear for my safety should we have a hurricane this season. I would prefer calling another contractor to complete the job as specify above and subtract the cost from *** contracted price of $21363.08.
Please advice