FMR

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter for [redacted], in which you were contracted in error. All three of the phone calls you placed to this office have been carefully reviewed. First and foremost we want to express our deepest apologies for any lack of...

professionalism you experienced. Our company takes pride in customer service and we are very disappointed in the response of our representative. That being said the proper disciplinary action has been taken. We can assure you that your phone number has been removed and that you will not receive any further calls from this office. Again we apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR was contracted to collect on a debt attached to your name. First and foremost FMR would like to apologize for the delay in responding. Your account with this office has been closed with monetary relief. The funds paid have been returned. Again, FMR would like to apologize for...

any inconvenience. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. The first representative you spoke with provided you any information that was given to our office and sent the letter you requested to your new email [redacted].com. Additionally you were given the opportunity to...

review the document and contact us with any questions. At the time of your second phone call you did not identify yourself or verify you were the correct party only that you were disputing this matter and the letter that was sent. Upon review of both phone conversations you had with our representative we have documented your account as dispute and it has been closed. We would like to assure to you that you will not receive any future communication from this office. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Mr. [redacted], FMR has been contracted to handle a personal business matter attached a person with the same name. We apologize for any inconvenience and can assure you all necessary steps have been taken to remove and block your contact information in our system.  You will not receive...

any further contact from this office. Regards, Nick W.

Dear Mr. [redacted], FMR had been contracted to collect on debt attached to your name. After reviewing your complaint, the account, and our call records, FMR respectfully disagrees with a large portion of your findings. We unfortunately had no verified information direct to you, location and tracing...

efforts revealed some potential points of contact through your family. At no point did a representative of FMR disclose any information to a third party concerning this debt. Furthermore, FMR does not go by any other name, ever. If your wife had contacted this office concerning the debt, she would have been asked to have you call due to our protocol of not disclosing the purpose of the call to anyone including a spouse of the consumer we are attempting to speak with. The representative you spoke with on 06/22/2016 immediately documented the debt disputed and closed. FMR believes you are being contacted by another company and are confusing their tactics with our efforts. FMR would like to apologize for any inconvenience and assures that we will not be contacting you or your family again. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. After reviewing the call from 04/28/2016 between yourself and a representative, there was never a mention of bank fraud charges. That is a very serious allegation, one that if true, would have the representative...

terminated immediately. Per the phone call you are clearly disputing the debt. We have documented the account appropriately and you will receive no further contact. FMR would like to apologize for any inconvenience. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, no documentation was ever received which reinforces the fact that this is not a legitimate claim.
Regards,
[redacted]

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. Your account was placed into our office on January 4, 2016 and on January 9, 2016 you contacted one of our representatives and all of the information was provided to you. At that time you stated that you did not do...

this and that you would not be resolving this matter. Again all information pertaining to this matter was provided to our office and we can assure you that this is not a scam. It is unfortunate that this may be a case of identity theft which was discussed during said conversation. In conclusion your account was documented as dispute; it has been closed. You have not and will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business for [redacted]. This matter has not been in our office for 2 years, we began location efforts on December, 2 2016. You contacted our office on December 6, 2016 and your phone number was removed from our database. We...

have not failed to remove your number, and you have not called again since December 6, 2016. We also have not received a voicemail from you. Perhaps you are receiving phone calls from a different company. We can assure you that you have not and will not receive any more calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. First we would like to address that you have never contacted our office to discuss this matter. Most importantly, our office does not provide any details of the matter due to federal privacy laws and...

in no way is threatening or rude. This statement is untrue and unfounded. We can assure you that this is not a scam. We are attempting to inform you of the details. However, we have made the decision to close this matter. You or your daughter will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR had been contracted to collect on a debt attached to your name. Unfortunately it is impossible for us to know that you had previously paid this off and would like to apologize regarding the contact. The company that you had initially paid never properly closed the account out. As...

far as your relatives being contacted, the only person other than yourself that spoke with a representative of FMR was a gentleman with a number ending [redacted] and nothing at all was disclosed concerning the details of the account. Your account with this office has been closed and you or your family will receive no further communication from this office. FMR would like to apologize for any inconvenience. Regard, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached to your name. After review of the matter in question, the individual we are looking to speak with resides in the state of [redacted]. We apologize for the misinformation that we were provided. FMR has remedied the...

situation and assures you there will be no further contact from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter for [redacted]. Any of this information you are claiming was given to you is untrue, as you did not verify the correct information for the representative to disclose the details to you. We have removed your phone...

number from our database, and we have closed the matter in question. You will not receive any more phone calls from this office. Regards, Nick W.

Forward
Movement Recovery (“FMR”) is in receipt of Ms. [redacted]’s complaint and
appreciated the opportunity to respond.
We
apologize for any confusion in our previous response.  As we stated, we did not contact Ms.
[redacted]’s references after we spoke with her on October 15, 2015.  Calls were placed prior to that in an effort
to locate her.  Reviewing this account
with the representative that spoke with Ms. [redacted], we are not sure why an
additional call was placed after the October 15, 2015 conversation with Ms.
[redacted].  We have placed a note in our
representative’s file and they have been sent for additional training.
We are attaching a Verification of Debt for
her convenience; however, we have closed her account and no further collection activity
has taken place.  We encourage Ms.
[redacted] to contact our office if she has any additional questions.
Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward Movement
Recovery

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. The account in our office has been documented as disputed. There has been nothing reported to the credit bureaus from this office. All collection activity has ceased.  FMR would like to apologize for any...

inconvenience. Your personal information will go no further than our office and the account is now encrypted with a password that only I have access to. If you need anything else please contact me directly. Regards, Nick W.

Please provide the name of the consumer that we are attempting to locate so we may remedy the situation. Thank you.

Dear Ms. [redacted], FMR cannot speak on behalf of any other business, we will treat this as a cease and desist. There will be no further correspondence from FMR. We would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], In your complaint you state that this company is a scam. That is a very serious and untrue allegation. You have never even spoke with a representative of this company, so I am not sure how you would come to that conclusion. Either way, you will not be contacted by this office...

again. Regards, [redacted]