FMR

Dear Ms. [redacted], FMR has reviewed your account and we found that documentation was sent to the email you provided on October 6, 2016, well before your first payment was made. Had you have not received the email or were unable to locate it, you could have contacted our office for it to be resent to...

you. You did eventually contact our office on October 19, 2016 regarding your payment being processed. On the call you were combative and unwilling to come to a decision in resolving this matter. Based on this we have made the decision to discontinue all collection efforts. Your account has been closed internally. All future payments have been deleted and you will not be contacted from this office again. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Also I expect them not to harass or threaten my son, or my parents. 
Regards,
[redacted]

Forward
Movement Recovery (“FMR”) is in receipt of Ms. [redacted]’s complaint and
appreciated the opportunity to respond.
 FMR
is a collection agency and owner and current creditor of a loan in Ms.
[redacted]’s name.  The original creditor
of the loan Ms. [redacted] took out is...

[redacted] Holdings LLC. The last four
account digits are [redacted]. We are not sure why she did not receive the
documentation that was sent and encourage her to contact us and ensure we have
her proper address on file. Our representatives did
place calls to Ms. [redacted]’s references in an attempt to locate her and
obtain current contact information.  All
skip-tracing efforts are done in compliance with federal law, specifically the
Fair Debt Collection Practices Act.  We
respectfully disagree with Ms. [redacted] that we continued to call her
references after we spoke with her. 
Calls were only placed on this account for 1 day, on October 16,
2015.  Ms. [redacted] asked our
representatives to cease contacting her references when she called in the same
day, at which point all calls stopped. 
In fact, no further contact to Ms. [redacted]’s references or Ms.
[redacted] personally took place after this time.
We can assure Ms.
[redacted] that our company is not a “scam.” 
We are a legitimate company, registered with the Secretary of
State.  In any event, we will continue to
treat Ms. [redacted]’s complaint as a cease and desist and not contact her or
her references again regarding this account. 
Please
contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Nick W.
Authorized
Representative of
Forward
Movement Recovery

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. FMR can not speak on behalf of any other company, but due to your past inconvenience we will be closing your account with monetary relief. FMR would like to apologize for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to contact you regarding a personal business matter. The lack of communication resulted in FMR returning the file. The numbers that were called were done so for location and tracing efforts due to FMR not having a verified number direct to you. FMR would...

like to apologize for any inconvenience. You or your family will not be contacted again. Regards, Nick W.

Dear Mr. [redacted], Fmr has been contracted to handle a personal business matter attached to your name. We have reviewed the call from August 17, 2016 when you contacted our office and stated the last four digits of the social security number provided for verification was not yours. Therefore, you...

would not have any way to know what this matter is pertaining to. Your statements that our representative couldn’t provide you information are untrue. Due to federal privacy laws information cannot be provided unless you are verified to be the correct party. Also, when you requested something in writing it was explained to you that you verified you were not the correct party and that documentation can only be sent to the correct party. FMR has sent the account back due to the discrepancies and documented it as closed. You will receive no further calls from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter attached your name.  It has been determined that you have not been into contact with anyone in this office and would not have any way of knowing what this matter was pertaining to. We have not refused to provide any...

information to you because we have not spoken with you. It seems that you may be referring to a conversation that you had with a different company. At this time we have made the decision to discontinue all communication. You will not receive any further calls from this office. Regards, Nick W.

Dear Ms. [redacted], Per your request, you will receive no further contact from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to handle a personal business matter for [redacted]. The phone number you provided has been located and was removed from our database on March 3, 2017. We would like to apologize for any inconvenience and assure you that you will not receive any further calls...

from this office. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. The representative you spoke with has been sent for further training concerning providing the requested documentation, his file also has been documented with this incident. FMR would like to apologize for any...

inconvenience. Your account has been documented disputed and all collection efforts have been discontinued. Regards, [redacted]

Dear Ms. [redacted], FMR had attempted to locate you based on information you had provided. The information was unfortunately no longer valid. Within the confines of state and federal law, FMR attempted to acquire your location information from relatives and references, without disclosing any...

information. FMR has closed your account and discontinued all communication. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on a debt attached to your name. Due to the disputed information FMR will be closing the account and ceasing any further collection efforts. FMR would like to apologize for any inconvenience. Regards, Nick W[redacted]

Dear Ms [redacted], FMR respectfully disagrees with your statement that you were "threatened" in any way. There is obviously no other outcome to be had here other than refunding your money and reactivating the debt. If you change your mind and would like to resolve the issue please contact the undersigned. The money will be available within 9-11 business days. Regards, Nick W.

Dear Ms. [redacted], FMR would like to apologize for any inconvenience. The representative that you spoke with has been sent for further training, also a note placed in his file concerning this situation. FMR will be discontinuing all collection efforts on this account. Regards, Nick W.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This company is still calling family members and harassing them.
Regards,
[redacted]

Dear Ms. [redacted], Our policy is to verify location information prior to just mailing out documentation containing personal information. FMR would like to apologize for any inconvenience. FMR will view your complaint as a cease and desist. You will receive no further communication from this office....

Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. As of January 22, 2018 you have not received a phone call from this office. Your account has been closed and returned. It is outside of our control if you are being contacted by a different company. Regards, Nick W.

Dear Ms. [redacted], I have reviewed the one and only communication that you have had with FMR. At no time was there any threat of arrest. That is a very serious allegation and FMR would not tolerate such conduct. The communication with references or relatives is all done within the confines of state...

and federal law, seeking location information. As far as your credit report, we are not a credit reporting agency so there has been no update to a current trade, or a new trade added. FMR has never in the past attempted to contact you for any reason. The contact that happened prior to 03-10-2016 was not our office as I have searched our database as well as our call records. Your name or contact information was not in our system anywhere prior to 03-09-2016. FMR has permanently discontinued collection efforts on this account. You will receive no further communication. Regards, Nick W.

Dear Mr. [redacted], FMR has been contracted to handle a personal business matter.  You did not contact our office to have your number removed; therefore we were unaware that you did not know the person we were trying to contact. As of the date of this complaint your phone number was located and...

removed from our database. We can assure you that you will not receive any further calls from this office. FMR apologizes for any inconvenience. Regards, Nick W.

Dear Ms. [redacted], FMR has been contracted to collect on debt attached to your name. Our company is not required to be "licensed" in the state of [redacted]. However, we are registered to do business in the state and bonded. FMR is not a credit reporting agency so there is no need to be concerned with your...

credit being affected. We have made the decision to permanently discontinue collection activity regarding said debt. We would like to apologize for any inconvenience.  Regards, FMR