Fitness 19

Initial Business Response /* (1000, 14, 2016/07/07) */
To whom it may concern, Our records at the Fitness 19 Temecula location shows that Mr. [redacted] did purchase personal training and has 35 sessions left and they expire October 2016. However, at this location we are not strict about the use of...

expired sessions and if Ms. [redacted] were to use her session after the expiration date we can work something out with the manager. Since Ms. [redacted] has a multi club membership is it a possibility that she is referring to a different location? Can you please have her confirm gym location?
Initial Consumer Rebuttal /* (3000, 16, 2016/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree that my sessions expired when purchased. I was told I now have an expiration date because the sessions are now tracked in a web program that requires an expiration date. I purchased at my original membership site of Temecula, but have since moved to another town. Ive been told that Im allowed to move my membership but not my training sessions.

Mr. [redacted],I would 1st like to say that you are a valued and long time customer to us. I would like to thank you for your business. When you enrolled on September 22nd of 2012 you entered into a month to month agreement with us. We would like to keep you and see if we could motivate you...

and even give you a complimentary personal training session on us after clearing everything up. Not too sure what the reason is that you are looking to cancel? The membership you agreed to with us is (NOT) based on usage as if you only get charged if you show up. The services are always open and are always there for you to take advantage of. At the end of the day for a simple $36 dollar sign up cost and $12 monthly membership you have quite the bargain to have over 1/2 a million dollars worth of equipment at you fingertips. We do our best to motivate and help people however with this said we surely we cannot drag people out of their houses or jobs to come into the gym to see that they take advantage of their membership. Furthermore, if we only charged people for their usage what would be the point of even have people sign into a EFT Month to Month membership?In your example it would be as if I write a Revdex.com a complaint because I did not use my cell phone for a year or two because I forgot to cancel it. Even though it states in my cell phone carrier that they need a written notice and I am telling them they need to agree to my terms that I want to cancel via phone and that they should accept that. Surely I cannot dictate to them of how their policy works. After all If I agreed to their terms and they have everything signed that states that I understood that when I entered into it.In our month to month agreement it has initials and signatures that are necessary to have completed in order to have anyone enroll with us. By signing and initialing on these lines you agree to the terms on the agreement and state that you understand the membership of which you are entering into. Unfortunately rather than cancelling the membership per terms you decided to just cancel your card. By doing so and us not being able to collect payment there is a $15.00 Return Fee that is owed per each month the billing declines.What I would like to do is meet you in the middle with the monies owed. You currently have a $181.00 balance and below is the breakdown.8/15/15                     $12.00 Dues  $15.00 Return Fee  9/15/15                     $12.00c Dues  $15.00 Return Fee10/15/15                   $12.00 Dues  $15.00 Return Fee11/15/15                   $12.00 Dues  $15.00 Return Fee12/15/15                   $12.00 Dues  $15.00 Return Fee  $19.00 Annual Fee1/15/16                     $12.00 Dues  $15.00 Return Fee Current Total  =       ($72.00)Dues  ($90.00 Return Fees) ($19.00) Annual Fee We will Wipe away the Return Fees and you will only have to pay $91.00.  In doing so all we ask is that you send us a letter stating that you wish to cancel and I will also see that you have no more monthly charges to take place. Our cancellation policy is that the member needs to provide a 30 day written notice and in that 30 day notice there is always 1 more monthly withdrawl. We will need to have this payment received by February 15th or 1/2 by 2/15/16 and the final payment received by 2/29/16. Thank you,[redacted] Fitness 19 Orange

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: Operations Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fitness19.com
In accordance with the membership agreement, all memberships need to be cancelled in person or via US mail by the person...

paying the monthly dues. This was explained to Mr. [redacted] and his daughter Nikita when she inquired in the club prior to Neil's injury.
The agreement also states that once the cancellation is completed one more billing will occur on the account. The month of August had not only the monthly dues but the annual fee also. Both of these are explained at the time of sign up and acknowledged by initials on the membership agreement. Had Mr. [redacted] cancelled Neil's account prior to July 15th, 2015 both fees would have been avoided. As he stated, he cancelled on August 14th, 2015 and the reason he put on the cancellation form was that Neil was going to school.
Due to these contractual reasons that all members are held to, Mr. [redacted] is not entitled to a refund. We offered to give Neil two months to use the gym once he is medically cleared. Mr. [redacted] said no.
We do the best we can to be fair to all of our members and treat them equally and follow the contract signed to uphold that.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I remember that I initial 3 or 4 places electronically. If I had read all fine prints, it would have taken 2-3 hours to sign up instead of 5-10 minutes. I trusted Fitness 19 when I initial and sign the contract. I never expected that they will hide something like this. Why should I pay for next month if I am not going to use the facility ? Why should I pay annual fees If I am there for only 2 months ? Why did they hide all these facts and made me sign and initial ? When I called to cancel, they did not offer me to use US mail. They asked me to come in person. Why would I have to do that ? If I can get $10,000 credit card over the phone, why can't I cancel $15 per month membership over the phone ? Fitness 19 advertise low monthly fees to get customers in. They hide the enrollment fees. I never seen any place has hidden fees after you cancel membership.

Revdex.com Complaint ID: [redacted]   Out of courtesy we have refunded [redacted] her overdraft fees.   Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello [redacted],   Thank you for taking the time to reach out to Fitness 19 CA 280 regarding the Revdex.com complaint filed for ID 12335426. I wanted to inform you that we have reached out once again to the member who had filed the complaint and we have informed them that we will be issuing a refund in the amount of $117.93. We notified the member of our decision to issue the refund to him on Thursday, October 4th and this amount will be refunded via check. The amount of $117.93 included the amount of $97.94, which was specific to the enrollment fees paid upon enrollment and the $19.99 was specific to the monthly dues that were unable to process on this member's account. The total amount refunded to this member equated to $117.93. This member had requested this amount be refunded and we wanted to grant his request, due to the fact that we do not want this complaint to affect our relationships with prior members. Please let me know if there is anything else you will be needing from us in order for this case to be expunged and we would be more than willing to forward over to you any other information you may be needing. Thank you for your assistance with this matter.   In Good Health,   [redacted] District Manager Fitness 19 ###-###-####5

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from the business does not make sense. I enrolled for their black Friday special, my first 2 months were free, but my charges began on **/15/13? Had this even been the case I was charged after the second month. That would be one month free as I stated in my initial complaint as the last month should also be free (as the promotion stated). As explained also in my initial complaint, a letter was mailed in and was "not received", after veiwing numerous other Revdex.com/yelp complaints about this company you can see they're notorious for complaints regarding customer cancellation. As previously stated, I am requesting a refund for the time after my cancellation letter was sent (10/3/2014) in addition to the charge for my last free month for a total refund of $**. $** Sept, $** October,
$** November and $** December and a $** auto-renewal fee for a total of $**.Regards,[redacted]

Initial Business Response /* (1000, 8, 2016/05/11) */
On 4/3/2016 the member signed up at the gym and purchased $160 in personal training. There were no other charges than the $160 in personal training she signed for on an agreement and on the receipt in which she used her American Express. On...

4/14/2016 the member came in to cancel. After she cancelled I talked to her on the phone. The 5 day grace period had passed and I did not want her $160 in personal training to go to waste. After 45 minutes on the phone she scheduled an assessment with myself on 4/18/2016 at 4:30pm. She did not show. The next day she called and apologized for missing her appointment. Then she stated she wanted to cancel. She then asked for a $60 dollar refund, but she paid $160 and that is non refundable due to the terms of the agreement. There are no records of a $60 dollar charge. I informed her of that and she became upset started throwing threats out and we hung up the phone.
Initial Consumer Rebuttal /* (3000, 10, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was a very unprofessional statement made by the manager of the the Gym. There where no threat made other then me taking this to Revdex.com like I'm doing. I was the one that hung up the phone.
There was a friend with me that was a witness to the things I was told during sign up. I did not want personal training. I was told that it was a prepayment to the gym. The manager changed it after the fact because he told me that he would not give any of it back. They would not give a copy of the contract as proof. I would like the 60.00 prepayment back.
Final Consumer Response /* (4200, 19, 2016/06/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't received a refund yet.
That was all I was asking to be refunded.
Final Business Response /* (4000, 21, 2016/06/17) */
The members refund check is available for pick up whenever she would like to or has time.

Good afternoon! I am writing in response to complaint ID#[redacted].  I called and spoke to customer, apologized for any issues on our part, let him know that his membership was canceled and he would no longer be billed in the future.  If you should need anymore information, please...

feel free to let me know. Thank you,Maria E[redacted]Club CoordinatorFitness 19 Greentree

Member joined our gym on 12/26/2015. Her dues were at $15.00 per month and an annual fee of $29.95. We get numerous calls inquiring how to terminate memberships. Per Fitness 19 contract, there is no cancellation fee; however, we must receive 30 days written notice and your account balance must be at...

zero for the cancellation to fully process. It is very possible that this member came in to cancel and walked away still a member. Swindling? No, often times members cancel, but don't necessarily want to. We try to understand that life gets in the way. If we can help you, why not!? Sometimes that means we will offer to lower your dues, give you personal training sessions on us, or put your membership on a hold. In this situation, the member took our offer and she chose not to cancel, thus continuing payments and membership. Our policy states that in the instance of a missed payment, you may be subject to a $15.00 late fee. That late fee is typically added 2 weeks after the missed payment. Prior to adding that late fee we do our best to contact the member to update billing and settle the balance. This member's account went a couple of months without responding to our point of contact regarding her balance. Around September, we were able to contact her and I told her that she would need to come into the facility to fill out our short cancellation form, but that we would not be able to fully process it until the account balance was at zero. She owed for her July, August, August Annual fee, and 2 late fees. I was able to waive the most recent late fee and she agreed to set up a payment plan. She came in on 09/06/2016 and filled out the cancellation form making her last billing date 09/15/2016. After signing the form, we were unable to contact her again and she never paid on her balance. For that reason, she was sent to our local collections agency on 10/13/2016 for a total of $89.95 for July, August, August AF, September, and 1 late fee. Approximately 3 weeks ago, this member came into our facility to workout. I tried to discuss the account with her and she told me she would come in at a later time to setup another payment plan; a situation we have offered numerous times, she has agreed to, and after many failed attempts to contact her, she fails to provide us an amount, schedule, or even begin date of the payments. We are all human and realize financial hardships do occur; we have a standing policy accepting payment plans and do our best to work with members who are willing to work with us.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thirty day notice was provided and we had to change bank cards due to fact Fitness 19 required electronic payments for month to month. No contract was given and told it was all on Internet. They would not provide a copy of signed paperwork verifying cancellation. Fitness 19 needs to void my 4 year old sons 98$ past due account. I have no course of action other than an attorney if this is not resolved. It is the last thing I want but a 4 year old is not someone you bill.

[redacted] was refunded, along with the main member on their account for an overcharge. They then were also credited a month for the mishap, billing to resume on 1/15/2014. [redacted] came in on 1/17/2014 to cancel her membership, and had an outstanding balance for the January monthly dues. From...

the date of cancellation, members also are aware per their agreement that they will receive one more monthly billing.
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yoqur Answer Here]
 I paid them $30 up front on 6/**/**  on 7/**/** they took $** from my debit card.  On the day I cancelled I was told I would have another $** from my debit card for the 30 day notice.  I believe that is wrong and deceptive as I paid them the first and last month on 6/** and then a third month was taken from my debit card on 7/**  I cancelled in 7/** and was told another $** would be taken out  that means they will have received 4 months of fees for 21 days of membership!  I don't want them to take anymore money from my debit card.  I feel they are deceptive. I want confirmation that the $45 already taken out is the last!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As you can see by the response of the business they just want to get me into the location do they can try and talk me into rejoining with them and this is the problem I have had all along that is why I sent the letters instead of going into the actual location. The message from the company even states I called and I submitted a letter and they still do not understand. I did not send a letter by certified mail that's just ridiculous that I have to pay money to cancel a membership. I mailed a letter to the location I opened my membership and I also went online and did she there was some kind of main or corporate address and I also sent a letter there. This Revdex.com complaint is another form of letter to cancel this membership as I do not have time now do I want to go into a location so these people can try and talk me in to staying. I'm never going or ever recommending anyone to this facility they just want your money. In the attachment you can see the last letter I sent was on 5/2 and in the second attachment you can see the day and time I completed the letter. 
Regards,
[redacted]

Fitness 19 is month to month, and no contract is required. Members do have to sign an agreement, which informs of a 30 day cancellation period, as we do bill an account electronically.

We have cancelled him for tanning from here on out, however we had no documentation to support his statement, and therefore are unable to refund him. We are offering monthly dues credit for five months and two personal training sessions.

We do not have this member in our system. If he was sent prior to six months ago, then he can show proof of cancellation with his copy of the form or the signature in which should have been required by [redacted] to sign in order to receive his certified letter. If he signed up at a different...

[redacted] other then [redacted] then he needs to contact them if he did in fact cancel the proper way.  Have a good day!

Credit card charges by Fitness 2000 for February and Fitness 19 are still being disputed with the credit card company. Fitness 19 bought out Fitness 2000. Fitness 2000 closed on 1/23/16 without giving any notice. Fitness 19 did not disclose anybody of the purchase of Fitness 2000. We have charges to...

our credit card for the February from Fitness 2000 for $22 and March for $22 from Fitness 19. Since Fitness 19 bought out Fitness 2000, both fraud charges to our credit card for February and March should be refunded by Fitness 19 if the charges are not reversed by the credit company. FYI, all former customers of Fitness 2000 are encountering the same problems with the two gyms as we reported.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Fitness 19 Oceanside requires a 30 day written notice to cancel to terminate membership. [redacted] gave written notice on 5/17/16. Therefore she was billed once more on 6/15/16, that is her final bill. No further billing will occur.
 
Thank you,
Team 19.