Fitness 19

I experienced several issues while attempting to cancel my membership with Fitness 19. The staff misleads the consumer on the process and the management is aware of these concerns and does not appear to address them.","neg-1

I received a text message stating my account has been sent to our collections. I canceled the services in 2014.I received a text message stating the follow: "Fitness 19 - Your account has been sent to our collections. Call ([redacted]) [redacted] or ([redacted]) [redacted] for further assistance. We can resolve it today. Thank You!" I contacted the first number provided and spoke with a representative that stated my account has be delinquent since December,2014. The representative also stated it looks like my card on file must have expired. I informed the representative I was not aware the account still was active as I was on a month to month no contract agreement. I also informed the representative we have not used the services in a year or so and was not told a formal cancellation was required. We also have not received any notifications, statements, and phone calls. I only received a text message. The representative stated they do not send statements or any other correspondence in the mail as "people move often." I attempted to explain how I felt it was not consumer friendly to not be given any type of written notification and representative rudely stated "you signed a contract" and the guidelines of their payment requirements are found there. He stated regardless if I used the services I would be billed until I gave them a 30 day notice of cancellation. Desired SettlementAll statements for 2015 year should be waived. I have no problem with paying the months I used the services in 2014. Business Response Fitness 19 NC195 LLC has looked into this. We do not have a record of [redacted] in our system. I do not know how she could have received any collections notice when we do not find her in our system. If she has a member number we could look up that may be helpful. Consumer Response Member numbers [redacted] & [redacted]. I am the primary account holder.Final Business Response I have checked our system and you are nowhere to be found in our system. I do not know how you have received anything from us. Please contact our facility about this issue. Thanks

Review: I am a member of corporate passport that is offered through my company Roche. Online they are offering the following:

$29.00 to join (reg. $39.00) and $14.95 per month (reg. $19.95).

All CA Locations Participating - Register with Folsom Location [redacted]

Fitness 19 state-of-the-art fitness centers offer superior cardio, strength and free weight equipment by Life Fitness, the top equipment manufacturer in the world. Our memberships are month-to-month with no hidden yearly fees. Register over the phone or in-person at the Folsom location for an all-access membership valid at all CA locations.

On Monday I reached out to Fitness 19 in Folsom to sign myself and partner up for a membership at the discount shown on the corporate passport page. After signing up with one of their sales reps, I received a call back from one of the owners saying that they would not honor this deal as I do not live in the Sacramento area. I even emailed a copy of the below screen shot to his email to show him what is being advertised. He continued to act very rude on the phone with me and rejected my membership since I wanted to be able to use it at all locations, including the Pleasanton location where I live, as stated in the advertisement. I want to make you aware that this business is not honoring the deal that they are advertising through the passport corporate website. I have also reached out to Passport Corporate in the meantime to make them aware of this business practice of not honoring the deals they advertise.Desired Settlement: I would like to be able to register myself and my partner for a membership with my local Fitness 19 (Pleasanton) at the same discounted price and access to all CA locations as stated in the advertisement.

Review: I am filing a complaint against this company regarding the cancellation of my membership. First, issue is you can sign up on the phone however you can only cancel in person which can be an issue for the working class. Second, on 3/25/2014 I went to cancel my account, I spoke to [redacted] who handled my cancellation at the gym. I ask him upon cancelling will I be charged anything going forward so I know rather to use my allotted time being I paid for it. He assure me I wouldnt be charged anything else and took my pass to have access to the gym and also he mention if I did have issue to just call and it could be resolved with no problem. On 4/3/14 a transaction for my reoccuring monthly fee was withdraw from my account. I immediately caled regarding issue and was advised only someone by the name [redacted] could help me. Someone took my information and advised he would contact me back once he gets in. Not only did I never get a return call from him on 4/16/17 I had another transaction com from my account in the amount of $29.00 for the annual fee of a membership I no longer have. Once again I called the gym to seek help and again I was advised no one could help me but someone name [redacted] who never contacted my about my first issue. Im just completely at lost how theres a team of workers but only one can get anything done. The negliance and lack of knowledge is absolutely terrible I hope no one deals with an issue such as myself !Desired Settlement: I am seeking a refund for both my transaction being I was under the impression I would no longer be charged anything after my cancellation. Also being this is an on-going issue and I have to keep calling because no one from the office is doing their job correctly.

Review: May 15, 2013 fitness 19 deducted $27.00 instead of my usual $15/no dues for membership. I called and was informed that my dad was added to my plan. I advised [redacted] /mgr that I hadn't authorized any billing changes nor have I been there to sign anything to authorized funds taken from my solely owned credit union account. After several calls and messages I received a refund only for the $12 difference not the $27 fee charged from my bank. This occurred again in June and I had to go through the same steps again but was guaranteed no further deductions. Now 8/15/13 I was charged $41 and a $27 NSF fee from my bank. Each time I called fitness 19 I'm told I will get a call back from billing or a manager. This should have never happened my stepfather attempted to join this gym , they took it upon themselves to add him to my plan w/o either of our knowledge we don't share banks, addresses, or names so how they can justify this is pure fraud. Please assist me in getting refunded.Desired Settlement: Refund of three $27 NSF fees and $41 deducted on 8/15/13

Business

Response:

Fitness 19 had added on another member (her Dad) to [redacted] account. He had signed all the paperwork digitally verifying and acknowledging his membership. After talking with [redacted], this was not suppose to happen, so therefore we took him off her membership. We had charged her for the add-on in May for an extra $12. We refunded her the $12 on 5/15/13. Her membership dues were $15 a month. Making her invoices in May $27. [redacted] came in a filled out a cancel form on May 29th, 2013 to end her membership. Our policy is a 30-day notice for all cancellations. We forwent our policy and did not charge her the last month that would have been in June. The add-ons dues accidently went through in June that is why we refunded it right away and give her a second check of $12 on 6/19/13. Here dues were not billed. I am not sure where any of these other fees are coming from. The last time we charged her account was on June 15th, 2013.

Thank you,

Review: I joined the gym in 6/**/15. I was not sure if I would be able to use the facility as I am physically handicapped. They waived the enrollment fee and I was set to pay $15/month. I gave them a check for $30 for the first and last month. I signed the contract but did not realize that it authorized them to start charging the card I left in file (it was my debit card) on 7/[redacted]15. When I checked my bank on 7/** I realized they had deducted the next month's $15 already! I called Fitness and John who answered the call said that they would refund me $5 as I was upset that the next month's fee was charged with only 20 days into the month. I was ok with that and we hung up. He then called me back and said that they charged me then as they waived the enrollment fee. Then he told me that the date was on the contract I signed. I told him that it was but I gad not read the contract before I signed it or I would have had the date of charge corrected or I would not have signed it. I went there that afternoon to cancel my he version. That cancellation form states that I am giving written notice of cancellation effective 30 days from the next billing day on my membership. That means that they will be taking another $15 from he on 9/**/15! Basically I will gave paid these thieves $60 to go to the gym 1 time during which I hurt myself!Desired Settlement: At this point I have already paid $45 and I terminated my membership within the first 30 days being a member. I DO NOT want them to take any more $ from my debit card.

Business

Response:

On June [redacted], [redacted] came in to join. She sat down with Joey S[redacted], the club manager, and explained to him that she could not afford a lot for a membership. Our membership at the time was $69 Processing Fee, $15 a month, at which the first and last months dues were to be paid with the processing fee of $69 which totaled to be $99. Normally on the [redacted] of the month when you sign up your first months dues would not be charged till the following [redacted] of the next month, but since Susan could not afford the $69 Processing Fee, we asked her if she'd be willing to pay first and last months dues of $15 a month, for a total of $30, which she agreed to. A few days later she called the club and talked to me, Jon, the owner. She said that she should not have been charged first months dues, which at the time I told her I could refund her the difference of $5, which she agreed to. She had told me that she felt that she was mislead and overcharged. So I told her I would talk to Joey about the situation, which I did. And Joey explained to me the same situation, how he waived the Processing Fee of $69 to start her dues. At this point I called Susan to explain to her why she was charged the first and last months dues in place of the processing fee to save her money. And still willing to give her the $5 that I agreed to give her back. She said she was not interested in the membership, and she would be in to cancel. On the membership agreement that she signed, she initialed that she agreed to start paying her dues on 7/**/2015. She also initialed that she would give us a 30 day notice whenever she cancelled her membership. We felt we were more than fair with Susan, understanding her financial situation and waiving the $69 Processing fee for her. If a copy of the signed agreement is needed, we would be more than happy to send a copy upon request. Sincerely,Jon B[redacted]Fitness 19

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yoqur Answer Here]

I paid them $30 up front on 6/**/** on 7/**/** they took $** from my debit card. On the day I cancelled I was told I would have another $** from my debit card for the 30 day notice. I believe that is wrong and deceptive as I paid them the first and last month on 6/** and then a third month was taken from my debit card on 7/** I cancelled in 7/** and was told another $** would be taken out that means they will have received 4 months of fees for 21 days of membership! I don't want them to take anymore money from my debit card. I feel they are deceptive. I want confirmation that the $45 already taken out is the last!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

No more payments will come out.

Review: When you cancel your membership, Fitness 19 bills you for another month.Desired Settlement: I do not want to be charged for another month after I cancelled my membership.

Business

Response:

On August **,2012 [redacted] purchased a membership at Fitness 19. On her agreement which she signed and initialed (paragraph 14) it states member may notify fitness 19 in writing or in person if they desire to cancel their membership. The notice of cancellation effective 30 days from the next billing day on the membership agreement. Members privileges will continue for 30 days beyond the date of the last EFT billing. We received a certified letter from [redacted] On December [redacted] stating that she would like to cancel her membership. Our [redacted] called her to remind her of the cancellation policy which she agreed to when she joined, at that point [redacted] stated that it was sleezy of us to charge a 30 day cancellation policy and hung up on him. We have a copy of her agreement with her agreeing to the cancellation policy with both her signature and initials.

Review: I am a member in this health club also I have unlimited babysitting now they closed store ant took those money and still charging my credit card for monthly serviceDesired Settlement: refund money including babysitting

Review: The Folsom location of Fitness 19 has been closed for renovations since 12/14/2015. Even though the membership can't use the facility they have still taken my membership through there auto withdrawal system which you have to sign up for to join the gym. I called the phone number that was posted on the door four times and left messages for the manager to call me, which he never did. I went to the physical location and the owner 'Rafael' was there. I asked him repeatedly how he could take monthly dues for a month when the gym wasn't available to membership. He just kept telling me to go to the Fair Oaks location. That gym is over 13 miles away. I consider that an unreasonable request. The owner was so disinterested in my complaint he didn't even have the manners to ask my name.Desired Settlement: I want my dues refunded. As I have no idea how much longer the gym will be closed I don't know what the amount should be. I can pretty much guarantee the refund should at least be $21.95 for the month that it's been closed so far. I'm pretty sure defrauding the membership is illegal. He should refund all the members and I have posted that opinion on quite a few social media sites.

Review: Company refused to acknowledge membership cancellation and demanded 3 months worth of payments with threat of sending us to collections.

My husband cancelled our membership in August of 2013. Before joining, we told them that we travel out of the country requently and were reluctant to sign up. Verbally they assured us that "they will work with us and to just let them know what's going on". In August 2013 we decided to move out of the area and tried to cancel our membership. They refused to accept an email or fax and said it had to be mailed or in person. Since we were leaving out of town, we mailed a note saying that we were cancelling. They said they did not receive it and continued to accure charges. Then we began to receive collection calls and letters. To be rid of the issue, we sent in 1 month payment with notification that we have already cancelled. Again, they sent a collection letter for an additional 2 months. My husband finally went into the location to handle the issue and again they insisted on the 2 months membership payments before they would accept cancellation. Because he did not want them to report to collections, my husband paid it.Desired Settlement: We feel we should be refunded the $42.00 for the 2 months worth of unearned membership dues.

Consumer

Response:

There is an error in the complaint. It is NOT with the Rocklin, CA office but the FOLSOM, CA location. I notified Revdex.com but to date it still has not been corrected.

Business

Response:

Company states that per the contract she signed, she is required to give a written, 30 day notice to cancel. Consumer never did this.

However, in the interest of customer service the refund is being processed.

Consumer

Response:

In their response they claim that a credit has been issued.

Review: In December 2013, I signed myself and my two children up at Fitness 19 in Caste Village. Subsequent snow storms and other issues in my life prevented us from ever attending the facility and on April 15, 2014, I planned to visit the facility in person to terminate my membership. When I signed up, it was explained to my be [redacted] what my monthly fees would be and that if I wanted to terminate at any time, I could by stopping in to sign a form. It was also explained to me at that time by [redacted] that an additional charge would occur in April of each year. I expressed concern about when exactly this would happen because my fees were coming out of my checking account and I didn't want a charge going through without prior notice. I WAS ASSURED BY [redacted] THAT I WOULD RECEIVE WRITTEN NOTICE PRIOR TO ANY ADDITIONAL FUNDS BEING CHARGED TO MY ACCOUNT. However, this morning when I logged into my bank account, I noticed an $87 charge from Fitness19. I never received any prior notification about that charge. I called Fitness 19 and asked to speak to a manager. I was told he was not in and explained my situation to [redacted] - that I had planned to stop in that evening to cancel my membership and that I received no notification of the charge to my account. I asked to have the $87 refunded. [redacted] then informed me that he and his boss will tell me the same thing - that they cannot refund the charge because it's their policy that the charge goes through and they NEVER give prior notice. Why then, was I told by [redacted] when signing up that I didn't need to be concerned, that I would DEFINITELY receive prior notice?? This may seem like a small amount, but $87 has now thrown my checking balance off and I will not have enough to cover my pending bills, which is going to results in many overdraft fees for me. This is a terrible practice. Customers should be notified of charges to their bank accounts. I would like Fitness 19 to refund my $87.Desired Settlement: I would like Fitness 19 to refund my $87 and any overdraft fees that may result. I was blatantly lied to by [redacted] when signing up. I think it's horrible customer service for manager [redacted]. to allow his employees to mislead clients in this manner. The fact that [redacted] ASKED IF IT WAS [redacted] who signed me up tells me that they are aware that she has misled clients in the past. I believe the right thing for them to do would be to refund my charge.

Business

Response:

We are sorry for any miscommunication between Fitness 19 and [redacted]. We have resolved this issue with her in person. She has already received a refund of the $87 and is continuing her membership with us.

Review: The last 2 Sundays (7/27 and 8/3) while I at the gym, 2 employees were working out during their shift. On 7/27, the woman was not we[redacted]ng her F-19 red shirt. I could not find anyone to help me. A few minutes later, I checked the office again, and the woman got off the floor and asked if I needed any help. I commented that I didn't think they were supposed to workout during their shift. On Wed., 7/30, I spoke with another employee re: this incident and she informed me that the 7/27 employee wasn't supposed to be doing that and that she (the 7/30 employee) would speak with her. On 8/3, the 1st woman was there, in her F-19 shirt, but obviously working out. On 8/3, at approx 2pm she left. I looked for another employee (they are always in a red F-19 shirt), but couldn't see anyone. From 2-2:15ish I noticed 3 young men enter the gym and all 3 neither signed in or used their badge at the card reader. A few minutes later, I saw a young man in a blk tshirt come to the front to help a customer. I gathered he was an employee. He returned to the back of the gym and used the free weights on the bench. He also told 3 other what to do, reps, etc. When I left, I asked him to leave the note for the manager (which I wrote out myself) to have them call me the next day. I took down his name, [redacted], for reference. I did not receive a call back on Monday morning, 8/4. At about 3:50pm today, I called the gym. Someone answered, "Hello? Oh, sorry, Fitness 19." I relayed my concerns to [redacted], who identified himself as the manager. Stated that he didn't receive my message. In the course of our conversation, he told me to send an email to their HR person because of my complaint about personnel stuff. I told him I did not feel comfortable providing my email address. [redacted] stated that it was the only way to contact her. I asked to speak with the owner, [redacted]. [redacted] stated that there was no [redacted]. The owner was [redacted] and that I could not speak with him, either. As [redacted] stated (paraphrase), "That's the way it's going to be."Desired Settlement: I will not contact the HR person, not my job. The email provided: [redacted]. I wish to speak with the owner. [redacted] expressed concern w/ the situation; stated he would handle it. However, he was surly/condescending in manner. When I commented on his attitude, he was combative and unprofessional. He did try to be nice. When employees use company assets for their own personal gain, it's called embezzlement. Employees are there for our safety, which clearly the 2 employees were not.

Review: Fitness 19 billed my credit card in the unauthorized amount of $192.00 on May 30, 2015. Since the second week of June when I became aware of it, I contacted the gym and they left a note for the billing guy, Adam G[redacted]. It's been 5 weeks and Adam can't be bothered to return my call and refund my money. I've been to the gym numerous times since then and each time someone asks me if Adam has called me. He hasn't and they say they will remind him the next day. Still no answer. Last night, I went to the gym and asked someone to resolve the issue already and Adam refused to leave his office to come speak with me. He had one of the front desk guys walk back to him and after 30-40 minutes he gave them a phone number to call (Fitness 19's billing company) and said they can help me. Well I called that number and not only was it an employee line, but they said the only person that can refund it is Adam G[redacted] in the local gym. I went back to the gym because I wanted to speak with Adam directly and they said he had ducked out. When I asked them to leave a note their exact response was "Adam is not going to call you even if we leave a note. And if you call here, they're just going to tell you he's not here. My credit card company has called the gym and Adam's refused to speak with them, Fitness 19's billing company did the same with the same response. I've resorted to contacting the Revdex.com because it's pretty clear Adam G[redacted] is not going to do his job.Desired Settlement: I would like a refund to my credit card in the full amount of $192.00 ASAP. It's been 5 weeks and I want my money back. I am tired of Adam G[redacted] refusing/being too lazy to do his job.

Business

Response:

From[redacted]Date: Fri, Aug 14, 2015 at 6:09 PMSubject: ID# [redacted]A refund check was sent out to Mrs. [redacted] on 7/21/15 for the amount of $192.00 and was cashed on 7/22/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The length of the process of Fitness 19 and specifically Adam G[redacted] to refund me was absolutely unacceptable. It's only thanks to a kind manager at another gym that I actually have my money back. Please BEWARE before you purchase anything from this establishment because as long as Adam G[redacted] is in charge of the finances, they definitely won't be helping you when a mistake occurs. The poor service is ridiculous and I definitely will not be purchasing anything from this establishment again.

Regards,

Review: I signed up for Fitness19 back in May, 2015 and I received a free personal training session. I used my free session with a trainer by the name of [redacted] with I signed up for an additional 4 sessions at $40 a session. After my 3rd session, when I contacted him to schedule my 4th, he advised me that him and a few other trainers had been fired due to new management. A few weeks later, I received a call from another trainer who stated that I still had another session that I had paid for left and if I wanted to use that session. I advise her that I would not and wanted my membership cancelled. The trainer told me that it would be cancelled. There was no mention of me having to come in and cancel in person. I had already had issues with Fitness19 loosing my paperwork when I signed up and additional issues arose after that. I spoke with a manager today and advised him that I had cancelled my account and he notified me that my bank account has been charged $7/month every month since May. He advised me that I had to come in and cancel in person which is not what I was told when I spoke with the other trainer. So along with my $40 for the unused session, the company has been charging my account every month for a monthly fee! The manager I spoke with offered me free trial for a month and free session with another trainer but that isn't what I requested. I would not go back to fitness19!Desired Settlement: I would like the company to refund me back for the $40 of training session that was paid for but not used and the monthly fee of $7 refunded back since June as I cancelled around that time.(which would be $28 for those months).

Review: On September 23, 2015, I joined the Fitness 19 on Watt Avenue in Sacramento, CA. That day, I paid a $49 enrollment fee and a $9.99 monthly fee to join, for a total of $58.99. On October 6, I found out that the gym was closing by reading a sign posted on the door. I immediately requested a refund for $58.99 because I hadn't even been a member for two weeks when this occurred. The gym officially closed on October 12, 2015 (not even three weeks after I signed up). I called to discuss my refund and was told that I would only receive a refund for $9.99, which I have not received as of today, October 22. I disagree with Fitness 19's decision to only refund me $9.99, and would like a refund for the entire amount, so that I can have the money to enroll at another gym in a more convenient location.I realize that Fitness 19's contract allows it to close my gym and move me to another location within ten miles. However, the closest Fitness 19 locations are eight miles away from my now-closed gym, and both of them are further into the Sacramento suburbs where the heavy after-work traffic makes it extremely difficult and inconvenient for me to make it to those gyms after work when I work out. My complaint is also about the customer service that I received. I know what the contract says, but I think reasonable people can come up with a reasonable solution outside the contract language. I was very disappointed that after not having even enjoyed three weeks at the current location and having to move more than eight miles away, that the person I talked to would not provide me with a full refund. I strongly feel that Fitness 19 has taken advantage of me by keeping my enrollment fee, and asking me to work out eight miles away from the old location. I think a full refund of the $58.99 is a reasonable request. I would like to join another gym in a more convenient location, and I could use the refund to pay an enrollment fee someplace else (where I can work out for more than three weeks).Desired Settlement: I would like a full refund of $58.99.

Review: Fitness 19 has been charging a monthly fee, without my signature or authorization, for years. I called and told them that there was an error because I am not a member. They acknowledged that I am not a member, and never have been a member, but stated that I needed to drive the 3 hours to their location to cancel this. (I am not allowed to settle this dispute at the local Fitness 19.) They have nothing with my signature authorizing the charges. I informed my financial institution about the illegal charges, and had to pay a fee, just to prevent Fitness 19 from continuing to illegally deduct funds from my account.Desired Settlement: I would like them to refund me the amount that I have been charged for the past year (approximately $100.00), and also the amount I had to pay my bank to have this stopped ($35.00).

Business

Response:

In regard to this complaint, the individual was very rude and irate with me about charges that we were not aware that she had no knowledge about. We were more than willing to cancel the contract, I just need her to send a letter in so we could have consent to cancel, but she was not willing to send the letter. I understand that she is out of town and can not make it here but a letter would suffice.

Consumer

Response:

I am rejecting this response because: The manager of this business was extremely rude and unprofessional! He stated that, in order to stop the charges, I would have to send a letter canceling my membership. I am not a member, nor have I ever been, and I told him this. How can I cancel a membership that I have never had? He said, "Too bad, that's our policy!" I have since informed my financial institution of these fraudulent charges, and they will no longer be deducted from my account.

Business

Response:

This is email is in response to [redacted] Balbuenas complaint to the Revdex.com about Fitness 19 which happened around December 15th, 2014As of right now we have been trying to get in contact with either, [redacted] or her son. We previously had the agreement out, but it had gotten re-filed, so we have no contact information for either party.We had tried emailing the email address that was given to us by the Revdex.com, but there is yet to be a response.Before we can make a final decision on the refund we just want to be sure that it was not [redacted]’s signature or initials on the agreement itself.Once we have confirmed that it was not [redacted]’s signature and was her sons, then we can issue a refund check in the amount of the $100 and the $35 stop charge. If there are any further questions or concerns please contact back at this email([redacted]) or the number listed below. [redacted]ManagerFitness 19 Rocklin [redacted]Fitness 19 CA 119, LLC6823 Lonetree Blvd Ste 101Rocklin CA 95765###-###-####

Review: I cancelled my membership in January, went in, filled a form etc, and everything, as far as I knew was fine. Then, I got "accidentally" charged in February. So I called asked about it, they said they'd refund me in 14 days - I decided to call my bank and cancel the charge and the gym assured me they would pass the paperwork along so it wouldn't happen again.

Come March, they charged me "accidentally" yet again. Again, I called, they said they'd "pass my paperwork along to corporate" and I decided to wait the 14 days out, since the person I spoke to said she'd call me if they had any problems. 2 weeks later, still no refund, so I called again, and got transferred to the OWNER. I explained the situation, very politely, as I had no reason to be angry at this point.

He says, "well what do you want me to do about it?" I said, "maybe check the records, see if my cancellation form was forwarded, what the process is looking like." He says, "I can't do that, call back in the morning and try to reach the bookkeeper." I said, "well do you need my name, maybe you could just look that up, since every time I've called, that's what the other employees have done." After which, he basically goes on a rampage on me on the phone including saying, and I'll quote him, "Well, what do you want me to do about it?! It's not my fault you moved and it's not my fault you cancelled your membership, it's not my fault the corporate office is in Sacramento?!" From the OWNER?! I said, "wait, why are you blowing up on me, I just asked a question, are you serious, this is how you're speaking to me, for a mistake your business made twice? Not even an apology?"

He replied with silence, so I hung up and just decided to call my bank and cancel my card instead of having to deal with this every month.

I went on [redacted] and I'm the 3rd person to talk about this "bookkeeper not available" routine, and since it apparently hasn't changed anything decided to come to the Revdex.com too.Desired Settlement: I just want businesses and business owners to have more respect for their clients. Just because I relocated, doesn't mean I'll never be back or that I can't recommend your business to other locals, so I deserve the same respect as I had when I was a paying customer (even though technically I still am a "paying" ex-customer.

Business

Response:

Member cancelled membership on 1/11/2016. The last billing date should have been 01/15/2016. She was mistakenly charged again for February dues on 02/15/2016. Member contacted myself (billing manager) and I offered a refund to her that would take 30 days at the most to receive. Member stated that the money was needed sooner than that and she would proceed to dispute the charges with her bank. I advised her to contact me again if she is unable to dispute the charges with her bank and from that point, I would send the request for a refund to our corporate office. I did not hear anything else regarding this member until after march billing. I received a note from an employee stating that she was charged again on 03/15/2016. At that time, I sent a refund request to our corporate office in the amount of $24 for the overcharges in February and March. I am unaware of the conversation that took place with our general manager and I do apologize for what seemed to be harsh. That is not how we intend to conduct our business. He is accurate by stating that he was unable to access that information. I am the only one with accessibility to those records. I understand your frustration and apologize that it had to get to this point for you to feel like you have been heard. Thank you for your honest feedback regarding our company.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. My only request would be for the business to notify me when my cancellation has been made official.

Review: Company has refused to honor the cancellation of my services and continues to bill me for services that were cancelled in 11/2015.

On 11/30/15 I requested cancellation of all my services with Fitness 19, I specifically stated that I wanted the Paid In Full membership and the Monthly Tanning Membership cancelled. I was fully aware that I would continue to pay the next month tanning dues but that after 12/2015 I would no longer have monthly tanning dues and my yearly membership would not be renewed, this was confirmed more than once by the Company representative. Initials [redacted]Desired Settlement: I would like the unauthorized 01/2016-02/2016 charges (including the late payment fee assessed for 01/2016) refunded in cash/check or funds transfer as soon as possible.

Review: On 4/8/15 I went to the gym to inquire as to why my checking account was being charged with the $9.00 monthly gym fee, when I had not been to the gym for approximately 1 and 1/2 years. In speaking with the "manager" [redacted], I was told that they had been billing and being paid out of the Silver Sneakers benefit of my health insurance, [redacted], and that they were no longer paying so, they simply started billing my checking account and getting paid. At that time I was told I would be reimbursed the $9.00 and they would stop billing my account. After this, in fact, did not stop, and the next month I was billed again, I went to the gym and talked with [redacted], who was always very helpful and polite. Long story short is, Fitness 19 has billed me for 5 consecutive months and reimbursed me for two of those months, but no more. The automatic transfers have stopped but I have yet to receive the $27.00 I had taken a copy of my checking account record showing the withdrawals; however, this did not solve the problem. My concern is not so much for the $27.00 still owed me, but if they are doing this to other seniors (or to any members), what is to stop them from continue this practice on a wider scale and actually scamming monies for innocent citizens.Desired Settlement: A refund of monies owed and a stop to this practice.

Review: I went in person to cancel a membership that my under age son had opened on my bank account. I was very specific and said that I was closing that account that day. They said that was fine and no problem. Just sign here to close the account. So I did. I left and closed the bank account the next morning. I just now received a phone call stating that I owe another $19.90 to close the gym membership. That they were going to turn me into collections if I didn't come back to the gym and pay them that amount. I said that I had come in person to close the account, which had not been used in the past year, and that I was told everything was fine and it was closed.Desired Settlement: A letter that the account is officially closed and no further payments are requested.