Fitness 19

Review: On 6/30/15 I went to store location and requested to cancel my gym membership.My contract membership states that I can cancel at any point with no cancelation fees.I was told that it was too close to my next billing period and that I would still be charged for July,for which I was fine with. I signed the paper that she asked me to for membership termination.8/15 I received a charge from them and called asking why I was still being charged when I had canceled my membership. They said that they had no record of cancelation and the direct person that I had dealt with,who is a manager,did not even remember me, even though we had talked for 30+ minutes and I had a baby with me the whole time.She asked if I had cancelation receipt that was given to me and I was not sure. Then she told me that I probably did not fill out the right form, which HAS to be administered as they do not provide forms for choosing on the counter. I told her that if she administered the wrong form that she needed to correct her mistake immediately because I was very clear on canceling and that I in no way miscommunicated what I was there to do that day. She told me that I would have to come back to the location and fill out the correct cancelation form. Before I did this the following day, I took the opportunity to contact my bank and report the unauthorized use of my card for august by Fitness 19 and have them blocked from future charges. Their frauds department said that this is very common for this company nation wide and to watch my account for a slight changing in business name to attempt the similar charge, which did in fact end up happening. I went in the next day and filled out the magical yellow termination form on 8/18/15 on which the same manager wrote "effective immediately".I then get a call 9/15 asking when I was going to come pay my bill,a charge for Sept and a returned charge fee from their attempted unauthorized charge.I told the girl to correct accordingly and explained.charges are still being asked of meDesired Settlement: They need to erase sept charge and other assessed fee.I have both carbo copy termination form receipts.If they send to collection agency I will dispute the fraudulent claim.I will not return to business location to fix their lack of doing their jobs any further.I have been inconvenienced enough at this point.There should be no outstanding or further charges concerning me by this company.I have thus far done everything contractual obligation me to do to cancel, abd then some.

Review: we signed up and anticipating to open as promised back on September, then it was held back october then finally opened November, then when it opened November, they now advertised 9$, which back in sept they offer 12$ monthly, when I called and wanted to transfer to 9$ they were saying I can only go 3 days in a week, (which doesn't say on their advertised flyers) and was billed right away Nov 15 for monthly dues, then come Dec and January.. january they are having problems and accidentally took twice my monthly dues (i don't have enough money in my account for unexpected extra payment which was in error charges from fitness 19 and was charged non sufficient fee from my bank.) I complain and [redacted] the manager was not really nice to talk to. after a day they refund the extra charges in my account (but after the fact that I got charged NSF fee already) but that wasn't really the problem too. my complain is they charged me 29$ for annual fee. But I don't understand the club just opened 2 months ago and I got charged annual fee already of 29$. so if I were to signed up on February I won't pay annual fee until 2015 jan. The annual fee don't make sense at all, then I'm back and forth with [redacted] with this and I don't get my answer to all these, so today january 22 I went there to cancel my membership (which I have 2 membership, for me and my daughter) and mike is trying to tell me that if I find a replacement for my membership they will refund me some money, I was like "are you a scam". so when I cancelled he said to me I will still be billed February 15 and still have to pay that, and my last due that I paid already (1st and last) will be on march 15 so my membership will still last until April 15. which I don't understand.. when I sign up I pay 1st and last month dues, club open Nov, and I feel like I paid twice for the first month, then now I'm canceling and still will be billed Feb. and last payment will take affect March, so I still have until April. billing don't make sense.Desired Settlement: I wanted my Annual fee back total of 2 membership $58.00. and I wanted my membership cancel effective last payment Feb. and should not be billed anymore. my last date should be March 15.

Business

Response:

To Whom It May Concern,

I am writing on behalf of a customer complaint filed by [redacted], ID #[redacted]. When we began selling memberships in mid-June, we never promised any prospective members an exact opening date; all we had was a projected date due to the fact that we had to comply with city permits and such in order to open. We notified all of our members via an automated telephone call that we were open on November 1st, 2014. We bill our members automatically on the 15th of every month, which is stated on line 7 of their agreement. Each member pays first and last month's dues upon enrolling. Since we opened the beginning of November, their automatic debit began November 15th- if we did not bill our members that month; their first charge would not have taken place until December 15th, giving them an additional 15 days to use the facility free of charge. Their first month paid up front was for the month of November and November's billing was for the month of December and so forth. [redacted] and her daughter signed up for a $12 a month membership without any restrictions. The $9 membership in reference is an "alternate day" membership, giving our members a choice of 3 days out of the week to work out, either M/W/F or T/TH/Sat. The "alternate day" membership is stated on all of our advertising for that particular promotion.

The billing company that we use charged our members twice for their monthly billing in January in error and then immediately reversed the charges once they had noticed. Any members who had issues with their banks, we eagerly wrote a letter to them asking them to waive their late fees/NSF charges. If that was unsuccessful, we refunded our members the amount of the fees incurred due to our mistake.

The Annual Fee is an automatic debit that comes out in addition to each member's monthly dues on January 15th. We go over this very thoroughly with our members and require their initials on line 8 of their agreements stating that they have read and understand it: that "regardless of the date of this Agreement" each member will be charged the Annual Fee in January of each year. Paragraph 15 of our Agreements outline our cancellation policy: "Member may notify Fitness 19, in writing, at any time, of its desire to terminate this membership. After Fitness 19 receives Member's written notice, one more EFT billing will occur on the EFT billing date stated in Paragraph 7. Member's privileges will continue for 30 days beyond the date of the last EFT billing. If Member paid the last month's dues upon joining, Member may elect to either continue its membership privileges for an addition 30 days (a total of 60 days beyond the date for the last EFT billing)..." We also require initials from our members indicated that they have read and fully understand our cancellation policy.

Fitness 19 has acted in accordance with our Agreements and we go over our Membership Agreements as thoroughly as possible with our members and give them a copy of their Agreements for their records. As for the Manager offering to refund [redacted] some of her money back if she transfers her membership- he was merely extending a courtesy to her.

I hope that this will help clarify all of these issues at hand. If you need me to provide a copy of [redacted] Canes' Membership Agreement, please let me know and I will happily provide that for you. Please contact me with any further questions or comments. Thank you for your time.

Review: After a long process of trying to cancel my membership. I cancelled my debit card so they could no longer take payments from my bank account. Someone from their collections department said not to worry about it and they would cancel the account. Mysteriously they aquired my new card information. And not only started billing me again but took 119 dollars out of my account this month. I called the club and spoke with the manager, who assured me there was nothing he could do and refused to refund the money. He told me that I would have to come to the club and cancel the membership. The membership which was canceled months ago.Desired Settlement: I would like a refund of the 119 dollars. Also information to be deleted from their system.

Review: Fitness19 had gone and taken an Annual fee from my bank account for the memberships that we hold. This fee is ontop of the monthly member dues. Example: I signed up in June 2013 added 1 son in December 2013 and another son in February 2014. Today they charged me an annual fee for all accounts. We haven't even been members a year and my sons have only been memebers for a few months. This "Annual fee" should have been prorated at the very least. Needless to say this was a surprise to my bank account and now has me overdrawn. Not very happy.Desired Settlement: I want them to prorate the fees and refund the difference plus the overdraft fees from my bank.

Review: My complaint starts with the "policy"It states in the application that all must bring a towel to the gym.This is not being inforced.I feel it is a health issue when sweat from others is all over the equipment.I have complained to many different manager to no avail.The overall cleanliness is much to be desired.Thank youDesired Settlement: I would like a posting in the gym (in bold letters)about the towel policy and that the employees clean the machines more often.

Business

Response:

I would like to respond to [redacted] complaint. My name is [redacted] and I am the Manager here at Fitness 19 located Orange California where [redacted] is a member of our facility. Her complaint states that In our agreement it says every member must have a Towel. In our current agreements it states no where in print that bringing a towel is one of our policy's. We do recommend people bring towels at time of enrollment. As well as we have 1 wipe down station per exercise area, 1 at the cardio, 1 at the weight machines, and 1 at the free weight room. I added the free weight room wipe down station some 5 months ago now. Her statement also says that she would like a sign at the desk to remind members to bring a towel. We have that now. We have had this towel sign and towels for sale since our facility has been open. We clean and wipe down the equipment as much as possible. Further more I have been Manager of this facility since January of 2013. I for the 1st time of my recollection talked to her in late January / early February now in 2014. We have only had 2 managers at this location since we opened almost 3 years ago. I did explain I am always trying to keep our facility as clean as possible. I understand and take the approach that with out our members I know we would not be here. We have been and still am short handed as far as employees to work more on cleaning. I had a 20 - 30 minute conversation with her in regards to our towel and cleanliness. She also spoke to my Morning opener telling him how to do his job and that he can make the difference and enforce the towel policy for about 10 - 15 minutes. Then she spoke with one of my Trainers whom she used to train with. Not only did she walk up to him while he was working but she took 15 minutes away from his client that he was training at the time of which this client paid for. He tried to tell her they could talk later however she would not leave him be while working in his session saying that he needs to enforce the towel policy. Now she has gone to you the Revdex.com for she Obviously feels as though she is not being heard. We cannot force and police every member that comes in to work out to buy towels and my employees will not continue to be harassed about the towel policy. She wanted us to turn members away if they did not have a towel. We offer a very nice facility for a very affordable price. It is not in everyone's budget to buy a towel every time they come in if one is forgotten. Nor does everyone bring their wallet or purse with them to the gym. Also not everyone comes in and even breaks a sweat to even need a towel. Members are on different levels and not everyone pushes themselves hard enough for it to be necessary. I understand her stand point and will do the best we can with offering reminders to our members that we recomend towels as well that they can purchase one with us well. As far as her request. We currently do have a towel sign at the front desk as well as we do sell towels. Our sign will remain as is for it our our policy to keep the sign as is. We unfortunately cannot write in big bold print the change she has requested. I hope [redacted] will see now that we do have the sign and towels as well as we will make effort moving forward to make our facility as clean as we are able to.

Thank you,

Fitness 19 Orange

Club # [redacted]

Review: I have been receiving collection calls and texts for a past due account from Fitness 19 of Oxnard for 5 months and have called them on several occasions explaining that I do not have a membership there and haven't even been to their location as well as requesting to be removed from the call list. The calls and texts have not stopped.Desired Settlement: Written formal apology outlining corrective action and to be removed from the call/text list.

Review: Fitness 19 is trying to bill me services not provided.

Before they opened the gym, I got signed up ahead of time to get a discounted price when they opened.

They didn't open when they said, and it took 3-4 months for them to finally open. I never once walked in the door, don't have a membership card or ID, I believe I prepaid for 3 months.

They sent me bills for my membership, I called and told them the story, and that I already found a new gym months ago.

Then they said they didn't handle this kind of thing, and they just call to remind people to pay.

I'm really unhappy because I prepaid, they never opened in a timely manner or notified me, then billed me for membership; even thought I've never been in to setup the membership.

Not sure who to talk to about this, as they can't connect me to someone that can make any discisions.Desired Settlement: They have threatened me with collections.

I want to get a full refund of my money, and all collections revursed.

Review: I signed up for Fitness 19 in Sept 2013 for my son, daughter, and myself. I paid $14.00 each and had to pay 1st and last months dues for each of us and was told there was no annual fee. I was told by [redacted] they would be opened by the end of Sept. they did not open as promised and each week I would go in to talk to the staff they would just keep telling us any day now. I tried to cancel but when I did they told me I would lose the dues I paid and that corporate will be sending me something in the mail to make this worth my time. That never happened and then after waiting until Nov I was immediately bill again for all three of us. I called and complained and was told there was a mistake and it was corrected. I went in to see [redacted] and explained because it took so long my son moved and I needed to cancel my sons but he did not cancel it as I requested and I continued to get billed. I attended for one week with my daughter only and I hurt my back. I told [redacted] I am a heart patient and was having problems with my back from working out there and I once again told him I needed to cancel all of our memberships. He told me that if I sign an agreement and not cancel I would not be billed for 3 months and I could return with out being charged an annual fee. I continued to be billed and on top of that was over billed and then they also billed all 3 of us for the annual fee. I was so angry and went in to see him. Many people were their with the same problem and some were upset because they were having problems with their bank. I went to my bank [redacted] and they told me I was not the only one having problems with Fitness 19. I put a stop payment at my bank in January 2014 and went back in to see [redacted] and told him to cancel all three of us or I would report him. He still continued to try and talk me out of this until I was red in the face and told him I would get an attorney. Finally he gave me a form and I canceled. Yesterday my daughter received a bill for $100.00 and my son alsoDesired Settlement: My daughter,my son and myself do not owe any money or bill to fitness. I canceled all our memberships in January and let [redacted] the owner at Fitness 19 personally know that I stop payments at my bank. I did not request any money back even though I feel like he rob me. If Fitness 19 is involved in any law suit I would like to be involved because they need to be closed down. Fitness 19 is running a scam here in Huntington Beach in a short time.

Review: Cancelled (2) gym memberships in July 2014 as we relocated from CA to PA. Last automatic withdrawal on account was August 2014. They have now been automatically charging my debit card for the months of Feb, March and April 2015 without any authorization on a CANCELLED gym membership account. I called the gym 4/15/15 to report this and to get a refund. They show my membership cancelled as of July 2014!!! This is a perfect example why gyms have such a horrible reputation for any use of EFT's!Desired Settlement: They need to reimburse me and also let others aware of their business practices!

Review: Long story short, they messed up on my first payment, overcharging me, the owner/manager was rude and I decided to cancel. He wrote me a check for the overcharges and I filled out the cancellation slip and left, but come January, they billed me about 3 times, returned one payment, and I had to stop by again. The manager/owner said I never cancelled and started making up things about someone talking to me and something about me not cancelling. "I write really detailed notes!" he says as I look at his paper where he scribbled our names and the check amount he'd refund me. I'm sorry, but no one called me to ask me to stay.So I go talk to my bank, they tell me what they're doing is wrong and they'd put stop payments on everything on them and blocked anyone from taking anything out of my bank with my routing/account number. I stop by the gym later and tell them I'm cancelling -again- and even wrote that down on the slip. Last month went by without any incident. Then yesterday I received a supposed "2nd" letter in the mail stating I owe them $43. How do you get $43 out of one month of opening and me cancelling? I'm already cancelled, I shouldn't owe you anymore money. My sister paid $30 for first month/last month/membership fee when she signed me up. You took out $28 in December, wrote me a check for about $18 or so and I cancelled with you then. I should owe NOTHING.This company is a joke and a scam. Do the math (they started charging some utilities fee or something and a few other fees) and it comes out to roughly the same as 24hour fitness, although 24 doesn't try to steal my money every month. Asking for a routing/account number is extremely shady. Just tell them to go away already. I'm done. I cancelled twice. I'm tired of this place I didn't even go work out at ONCE.Desired Settlement: Leave me alone. Stop trying to take money from me. I didn't use the facilities at all. Just go away.

Business

Response:

[redacted] was refunded, along with the main member on their account for an overcharge. They then were also credited a month for the mishap, billing to resume on 1/15/2014. [redacted] came in on 1/17/2014 to cancel her membership, and had an outstanding balance for the January monthly dues. From the date of cancellation, members also are aware per their agreement that they will receive one more monthly billing.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I cancelled and I had never came back to un-cancel when I was "refunded". When I approached the manager [redacted] about that in January, he claimed I had come back in to un-cancel even though I did no such thing. When I asked about my cancellation slip I filled out, he said he threw it out. So to stop them again I filled out another cancellation slip. Why wouldn't he just write a note on the cancellation slip that I re-enrolled instead of throwing out paperwork? I have never once used their facilities at all and being charged for not using their services is bogus. Read the reviews on [redacted]. Plenty of people are having cancellation/billing issues with them.

Regards,

Review: It is so sad that the management of Fitness 19 has to resort to stalking and harassing it's members. This is all do to their poor management and loss of member enrollment.My experience today was after coming to the gym directly from work I found myself in need of using the restroom prior to working out. It was an emergency that I use the restroom and being that I am know by the employee of Fitness 19 I was harassed by asking to use the restroom prior to signing in.At the front desk I was ask to sign in by the manager "[redacted]" and I told him that I need to use the restroom first I have an emergency and will be back immediately to sign in.

[redacted] followed me to the restroom and when I came out he was standing next to the door waiting for me as if I was a criminal. We proceeded to the front desk so I could sign in and thereafter he asked me to come to his desk. He began to take on a hostile attitude saying to me that I am not allowed to use the restroom facility before checking in.He told me because of that he will cancel my membership, because I didn't check in prior to coming into the gym. He made me feel as if I illegally broke in and cause harm to members. I explain to him that "I have been a member of this club for 18 months . I don't understand what's the problem of me using the restroom first and then coming back to sign in I understand that you know me as a member and I don't see how we are breaking gym policy, because I have an emergency and I need to use the restroom prior to signing in.

He continued to proceed with "I'm cancelling your membership" then he as me "I don't see your picture here on your file, can I take your photo" I ask, "Why, I you're going to cancel my membership why do I need to take a photo"He said "no I didn't tell you I was going to cancel your membership" and I replied "Yes you did, you just told me that you were going cancel my member because I went to the restroom prior to checking" and I explain him that I already have a photo on fileDesired Settlement: I ask are you harassing me because I ask you to clean the ceiling fans in the aerobic room six months ago, because they were covered with dust and the dust was falling down on the members during class.He said, he didn't want to talk about that with me.So I said, since you are cancelling my membership I would like to have my money back for the membership due I just paid for the upcoming month. I explain to him that I did not appreciate the manner of attitude in which he is speaking to me and the constant harassment I've endured for the past couple of months each time I come to visit.I don't appreciate how you follow me in the gym as I am I'm stealing something.

After leaving and arriving home I called Mr. [redacted] back on the phone to confirm the receipt of my membership payment for the month of November 2015 and he said, "I talk this over with owner and the owner said he would be in contact with you personally". He never did

Review: I signed up for fitness club at 18.00 per month which I have been charged since they opened in july of 2014. my daughter who is on my membership requested a personal trainer for the cost of 100.00 she gave representative her credit card number. She decided that she didn't want service within 5 days. she contacted representative, who claimed to have cancelled personal trainer and charges. the following month, Dec 1,2014 fitness 19 deducted 100.00 from my acct. when my daughter spoke to representative, he said he was correcting this error, (hasn't happened yet) Now on 12/16/2014 fitness 19 has deducted the 18.00 and 58.00! for what!Desired Settlement: I would like my 158.00 refunded immediately. and I would like my membership cancelled immediately.

Review: I joined Fitness 19 and cancelled the membership the next day, within the allowed 5 day cancellation period. My cancellation was driven by the additional fees which were not properly explained. I filled out the cancellation paperwork in person and was told it would be 2 weeks for physical checks to be processed for refund. I don't understand why they couldn't reverse the charges as only one day had passed. It has since been 6.5 weeks and I have not received a refund. I've called as well as visited in person and the finance manager Amber is not available and hasn't called me back.Desired Settlement: I would like refund of the $76 which was charged to me. Cancellation was well within the allowed contract policy.

Review: I went to cancel my membership and called in to do so. I asked the Fitness19 employee who answered the phone...what are the ways we can cancel as I did not have my contract in front of me because I was in the process of moving. I told him I was going to send a letter because I think that's the way it was suppose to be done. The employee told my son and I ....we were on speaker phone....that we needed to physically come down to the club to cancel. It took me about two weeks to do this in between working and moving. We got to the club cancelled in ,Sept and then money came out of my account in October. I called and spoke to about four different employees who then I finally spoke to the manager and asked for my refund. He declined my refund and told me what my contract stated. I told him I called and asked his employees and the maliciously with held info about how to cancel. They told my son and I we MUST go to the club and so we did this about two weeks later thinking we are cancelled. But in fact they would take more charges out because they told me it would take 30 days to cancel me. I'm livid. Not over the money so much as how they lied and deceived me into believing that the ONLY way to cancel was to go down to the club. If they would've been honest with me and said, yes, you can cancel via sending your letter I wouldn't have this extra charge that I believe they intentionally cause you to have by holding your account 30 extra days after you no longer need the membership. This should be a shameful business practice because it is forcing people to pay who have either moved on, or moved. This is a horrible way and does not at all seem like a best business practice. Who wants to pay for a membership they will no longer use for an extra 30days?!!Desired Settlement: I want my $12 back for the month I will not and have not EVER USED!

Business

Response:

In reference to [redacted]'s complaint I want to first apologize for the experience you had during your cancellation process. I reviewed your account notes and I do see on 8/15/2015 you came in and updated your billing information with a new card and asked that we not charge your account a $15 return fee if your monthly dues were returned. I see on 9/23/2015 [redacted] came in and cancelled his account. He signed and agreed to the 30 days notice cancellation and was advised his last billing would be on 10/15/2015 for the amount of $12 and that his lifetime membership for [redacted] would also be cancelled. On 10/15/2015 we received a call from [redacted] stating she was upset about the charges she received from her 10/15/2015 billing. That same day the manager followed up with her and explained the cancellation policy to her with no further concerns. Attached is a copy of the cancellation in which [redacted] signed and agreed to. On their signed membership agreement it does state the following: "In order to cancel the agreement with Fitness 19 the agreement states:

(c) Member may terminate a monthly dues membership at any time by giving a 30 days written notice. If Member paid for the last month dues in advance, and if a Member terminates 30 days before the next EFT billing date, Member’s privileges will continue for one (1) more month and no further EFT billing will occur. "If Member paid for the last month dues in advance and terminates the Membership less than 30 days before the next EFT billing date Member’s privileges will continue for two (2) more months and one more EFT billing will occur." When someone calls and asks how they may cancel our staff is trained to let the member know we need a cancellation in writing so they have the option of mailing us a certified letter stating they would like to cancel or they may come into our facility and complete one of our termination forms. If [redacted] would like a refund for her last months dues of $12 I would be more than happy to assist her with this. She can give me a call at the facility and I will verify her information to insure she receives her refund in a timely manner. Fitness 19 has acted in accordance with the membership agreement in which [redacted] and [redacted] signed and agreed to as well as the cancellation form in which [redacted] completed.

Thank you,

[redacted]-Club Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:

You say that is what your staff is trained to do but it's not what they do and what they did in our case. Even if my contract states what you have written I did not have access as I was in the middle of a move THIS IS WHY I CALLED AND ASKED YOUR STAFF. There should be a reasonable expectation for your staff to tell the truth about how to cancel and not as you con artist put ' you can come into the facility and cancel' when I asked you if I could mail it!! This is a blatant trick that could have been resolved by answering the question with the fallowing answer that involved these components...Yes you can mail in your cancellation notice as it states it in your contract.....you could've said this and put the same effort in this answer to me when I inquired initially like you are vigorously trying to do now because I'm holding your companies feet to the fire as your practices are deceptive! I want my $12 back! Best Regards,

Review: I was a member at a gym that went out of business ([redacted] in Oceanside), they closed (I canceled my account they week prior) and billed me even though they were closed - I went through my bank (B of A) and contested the charges. I thought I was done... and then this month I was billed by Fitness 19 without my authorization - I have never been to this gym and have no desire to be a member. I called them on two occasions and they refused to cancel my account claiming they had the right to transfer my account from my previous gym. They said I would have to come by the building and cancel in person - even though I have never given them my account info or signed anything. The gym is located across town and I did get by today and signed a two line cancelation notice. I explained I was month to month at my previous gym, and never authorized a membership at their gym. They knew what they were doing was wrong and B of A couldn't block them because they changed the billing from a scheduled payment out of my checking/debit to an individual charge (not debit). These people are basically thieves and stole money from my account.Desired Settlement: They should deal with B of A and remove/refund the charges, honestly they should also reimburse me for the time and travel to go to there site and attempt to settle this in person. I repeatedly requested I be removed from their membership prior to being billed. This is an unauthorized charge and it's taken a couple hours (from work) and gas/travel, I realize I'm probably never going to see any money for this but these people are common thieves and if I had the necessary resources I'd pursue them as that in the courts.

Business

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Nov 19, 2014 at 12:26 PM

Subject: RE: You have a new message from your Revdex.com regarding complaint #[redacted]

To: "[email protected]" <[email protected]>

We apologize for not responding in a timely manner to your complaint as we thought we had taken care of this issue with [redacted] immediately after he addressed his concern. We did take over [redacted] and were given all of their memberships. All the members at [redacted] were given letters to notify them of their membership transfer. We have been very cooperative with all of the members of [redacted] as we understand many members had no idea their gym membership was bought out. We did issue a refund check for [redacted] in the amount of $** for his monthly payment as well as cancelled him out. When we called him to notify him of his refund check he advised us to keep the check as his bank had taken care of the reversal. Since then I have voided Mr. [redacted]’s check. We feel we did everything [redacted] requested including the cancelling of his membership. If for some reason his bank has not adjusted his account we would be more than happy for him to come in and we can issue the refund. If [redacted] reviews his membership agreement with [redacted] he will see that it states his membership could be transferred or sold. We apologize for any confusion or inconvenience the transfer of his membership has caused but we did follow all of our procedures correctly.

Thank you

Fitness 19 CA 247, LLC

Where You Can Afford To Get Fit

[redacted] Fax

---------- Forwarded message ----------

From: 247 oceanside ca <[email protected]>

Date: Wed, Nov 19, 2014 at 12:26 PM

Subject: RE: You have a new message from your Revdex.com regarding complaint #10267532

To: "[email protected]" <[email protected]>

We apologize for not responding in a timely manner to your complaint as we thought we had taken care of this issue with [redacted] immediately after he addressed his concern. We did take over [redacted] and were given all of their memberships. All the members at [redacted] were given letters to notify them of their membership transfer. We have been very cooperative with all of the members of [redacted] as we understand many members had no idea their gym membership was bought out. We did issue a refund check for [redacted] in the amount of $25 for his monthly payment as well as cancelled him out. When we called him to notify him of his refund check he advised us to keep the check as his bank had taken care of the reversal. Since then I have voided Mr. [redacted]’s check. We feel we did everything [redacted] requested including the cancelling of his membership. If for some reason his bank has not adjusted his account we would be more than happy for him to come in and we can issue the refund. If [redacted] reviews his membership agreement with [redacted] he will see that it states his membership could be transferred or sold. We apologize for any confusion or inconvenience the transfer of his membership has caused but we did follow all of our procedures correctly.

Thank you

Fitness 19 CA 247, LLC

Where You Can Afford To Get Fit

439 College Blvd.

Oceanside, CA 92057

760.414.1919

760.724.1919 Fax

[email protected]

Review: When I signed up my son for the membership, I gave them a check of his to pay for the fees. When the business opened up in November 2013, they started pulling the monthly fees. For (2) TWO MONTHS my checking account was overdrawn because they were pulling my sons' monthly fees out of MY account. According to the management, if a person signs up another person for membership, the person who signed that person is the one who pays the monthly fees. I NEVER authorized Fitness 19 to debt my bank account for my sons' membership. But according to them, I did. They never mentioned this policy when I signed up. When I went into the location to cancel our memberships, the management told me to find someone to take over our memberships. Due to health reasons I was unable to do that and my son didn't have the time to find someone to take his membership over. Needless to say, a couple of weeks went by and of course another policy is that membership has to cancelled by the 15th of the previous month to go into effect 30 days later. They never offered me the form to fill out to cancel our memberships. I read about the form on the contract. So I went in to the location to get said form and was told that ONLY management could give me the form and this was a Sunday so I had to go back the following Tuesday to get the form. Now remember, this is 3 trips so far to the location to cancel memberships. Then to top it off, after I cancelled the memberships, they pulled their annual membership fee on both memberships of $27.00 each. Why should we pay for an annual fee on a cancelled contract? They also state that if there is any unpaid fees, the contract can not be cancelled. I am on Social Security and on a VERY limited income and cannot afford this. They are not taking into consideration that I am of failing health and they are making me jump through hoops. I just want them out of my life and to get my money back.Desired Settlement: 2 X $9.00 = $18.00 Jan 2014 monthly fees for both memberships 2 X $29.00 = $58.00 Annual fee for both memberships 2 X $28.00 = $56.00 Courtesy Pay fee bank charge 2 X $18.00 = $36.00 Nov & Dec double debit _______ $168.00 total

Review: I went into place of business to cancel membership on March 31, 2014. I filled out the appropriate membership termination form that is required. Since my initial contract when I signed up included payment for first and last month's membership, I was told that my bank account would not be charged for the month of April and that they would just apply the amount that I paid when I signed up. I checked my bank account, 4/17 and noticed that Fitness 19 has now charged me for the monthly membership of April ($28). They specifically hand wrote on my termination form that they would not charge my account as the last month was paid in contract. I contacted them immediately and like always when you need someone to assist, they always state that they do not have authority and only "[redacted]" the manager can help. Whenever you try to contact this so-called manager [redacted], it's like an automatic he stepped out for a moment and never returns a call. His employees are scripted to say that he is never around because he doesn't want to assist and magically no one else has authority to help. I have noticed on [redacted] that people are constantly complaining about still being charged on their membership after cancelling. Their service is beyond poor and no one ever helps which is what led me to cancel in the first place. I want the $28 credit back to my bank account for my last month's membership as I paid that in my initial contract and for Fitness 19 to never make any further UNAUTHORIZED charges to my account again.Desired Settlement: I would like the $28 credit back to my bank account for my last month's membership as I paid that in my initial contract fees and for Fitness 19 to never make any further UNAUTHORIZED charges to my account again.

Review: I joined fitnes 19 approximately 4 years ago.I signed a month to month contrat with them saying they could take out a monthly fee of 12-15 dollars from my credit card to pay the monthly fees.I was not told that in order to cancel the agreement that I would personally have to go to the business in order to do so. I call ed on multiple occasioins to the business directly to cancel after finding out they were still charging my credit card.I wrote this off as a loss.I do not have time and have since relocated to go into their business to do this. A phone call is usually enough. I then changed the number on my credit card to stop it being charged, now they are calling me to say ihave a balnce of 180.00 which nedds to be paid.I have NEVER used thier facility at all since the day I signed up for this,NOT EVEN ONCE, due to unforeseen cicumstances..My last paynent was charged to my card on july 15,2015..where is the 180 DOLLARS COMING FROM . I dont feel I should be paying enything else due to the fact that I have paid for two years worth of fees and havent used their facility ONCE. I need the phone calls stopped for collection on this accountDesired Settlement: Have the phone calls stopped, and clear the balance

Business

Response:

Mr. [redacted],

Review: I received a bill from Fitness 19 on April 7th. I paid in full and followed the instructions indicating I wanted to cancel my membership on April 8th via mail. Today, on May 12 I received a call that since I hadn't paid before April 15th I cannot cancel and must go in to pay the remainder in order to close the account.It is apparent that they received and held the check until after the 15th in order to charge another month. In addition the phone messages contradict the cancellation process listed on their bill. Also, no additional bill has been received.Desired Settlement: I wish to pay no additional money and I wish to receive no additional calls from them.

Business

Response:

I would like to start with thanking you for being a valued member with us and let you know we appreciate you giving us the oppertunity to earn your business. I appologize for any miscomunication that has taken Place. I did reply to this complaint in a tmely manner and am not sure why I received a 2nd notice to respond. I sent it from my phone via email. Our memberships are set up as month to month or as a paid in full. Your memebrship is designed as the month to month. With that being said per the monthly membership agreement/contract you signed states that you can cancel at any time with a 30 day written notice. We are more than happy to accept your lettere a as your 30 day written notice however at anytime that one`s notice is given there is one more recurring monthly withdrawl to take place. Hence the 30 day notice. We would be more than happpy to clear up the balance upon a payment of which is rightfully owed and was agreed upon when opening the membership agreement. In this case it is one more billing. I hope this helps clear up any confusion that there may have been. In the future I would reccomend popping into the facility or place of business you may have a dispute with to then directly talk with a manager or supervisor. I promise I responded to this time sensative matter in a timely response initially. Had you popped in this misunderstanding would or could have been cleared up 3 weeks ago. If you would like to schedule a appointment to go over this matter further either in person or over the phone I am available typically Monday - Thursday 10am - 8pm. You can reach me by phone [redacted]. I often work weekends as well however they are not set like the work week.Thank you, [redacted]

Review: I purchased a membership for this gym before it was open. The gym opening was delayed by 2-3 months but I let that go. Finally when the gym opened I went expecting them to have certain machines I was told they would have at the time of enrollment. After arriving at the gym and checking in, I realized they did not have what I wanted. The time of my visit was January 2014. After my visit I cancelled my membership because I no longer wanted it. They told me it would take about 30 days to process so I will be charged for February. I was fine with that due to my membership contract stating it takes 30 days to process. To my stupidity I trusted the company believing that they would cancel my membership. I began noticing my bank account being a tad short but did not check into it. I received my bi-yearly statement in July as that is what I have set up with my bank. I called the company and explained the situation and they said they would look into it and give me a call back, this was mid-July. After that I never received a call back from the company with any information. I moved from Southern California to Northern California about a week later so I have been busy. Regardless I had still not received any calls from the company. I called the company Aug 6th again explaining my situation and was told someone will call me back. No one called me back so I called back Aug 10th. I believe I spoke with Anthony who said billing was closed they would call me Monday. I never received a phone call so I called back August 13th and was told they would look into and call me later in the evening. I didn't receive a call so I called back the following morning again explaining my situation, Tyler said Ashley with the billing department would be giving me a call back. To my surprise, she did not call back. I again called on Aug 15 and spoke with Ashley who told me she would call Monday morning, still no call. I called and spoke with someone today Aug 18th and was told they don't have my...Desired Settlement: (continued) paperwork and if will be a couple of days until they receive. This has been going on for months and I cannot wait any longer for this situation to be handled.

I originally cancelled back in January upon my first and only visit. I was told it may take up to 30 days to process meaning I would have to pay for February. Therefore, I am seeking a refund for the months of March- August. Each monthly payment is $9.00 and totaling 6 months, my refund should be $54.00 at least. With all the time this is consuming, I would really like this matter solved.