Fitness 19

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ In regards to [redacted] #XXXXXXX member sign up on February 15,and initial and sign agreement with us to bill her monthly $a month and with an annual fee of $Member paid up front $sign up fee not $This will be members second time getting charge an annual feeFirst charge was on June 15,and recently on June 15, Member was inform on what she sign and initials Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not true I psid $dollars down and was not informed about the annual fee or even given a notice they took money out of my account without my authorization

I am rejecting this response because: Their playing this down to a simple mistake which is so annoying and frustratingIt's called Fraud when a signed legal binding contract is altered without consent or knowledgeThe back page of the contract shows a mile long list of legal jargon stating the seriousness of agreeing to a legal contractThe laws mentioned protect not only the business but the purchaser as wellBesides, their not the ones who informed me of their so called mistakeI found out days later when my bank account showed they took out every penny from my checking acctand the remainder from my savings acctcausing a $overdraft charge which they still owe meThis offense is grounds for termination for the offender, not just a slap on the handsPlus their actions raise concerns that other innocent members have had or could have their contracts altered behind their back like what happen to meTheir business license should be marred and their rateings should reflect a warning to future membersI'm yrs old so I don't have [redacted] but there should be a way to warn the public on how they do business

Great cozy neighborhood gymWonderful for after work or lunchtime workoutsFriendly staff (ask for ***)See you there !

At Fitness 19, we have secure reliable processes in place for membership enrollment and cancellationsIn regards to the complaint, the cancellation process was explained at time of enrollment as it is with every membershipWe have membership agreements for all our members including the one relating to this issueThe membership agreement is signed by the member and a copy of the agreement was given to the member at time of enrollmentAny member can request a copy of their agreement and we will happily provide one.Our cancellation policy clearly states on our agreements, including the signed agreement relating to this issue, that “Member may notify Fitness 19, in writing at any time, of their desire to terminate this membershipAfter Fitness receives Member’s written notice, one more eft billing will occurMember’s privileges will continue for days beyond the date of the last EFT billing.”We’ve not received any cancellation for this membershipIf proof of such cancellation is provided we will gladly remedy the situation and refund any dues that were mistakenly taken outIt is not a part of our business practice to conduct business over E-MAILWhen talks of legal representation are brought into the equation our staff is reluctant to continue a conversation without the advice of our attorneysWe will happily correct any mistake made on our endIf one was made it has not been brought to our attentionWe can be reached Monday through Thursday 5am – 10pm, Friday 5am – 9pm, Saturday and Sunday 8am – 6pmFitness Mountlake Terrace Management 425-582-

In late March 2016, I notified a Fitness staff member, in person, that I was moving out of state and therefore wanted to terminate my membership I was told by the employee that he would do so immediately; then I watched as he removed my credit card information from a membership computer fileI have not returned or used the services of Fitness since that timeThis statement is supported by the fact that members are required to siupon entry However, Fitness has continued to charge my [redacted] on a monthly basis, despite assuring me that my membership had been canceled and my credit card information removed from their billing program/databaseMoreover, during the past year I have called Fitness numerous times from my [redacted] home insisting that my membership be canceled, and each time I spoke with a Fitness staff member I was assured that my membership had indeed been canceled and I would no longer be billed In addition, during the past year I?ve contact

Thank you for reaching out ***, as mentioned I would be contacting our billing department on your behalf and have confirmed that a check was issued for your refund on 11/27/If you have any further questions please don't hesitate to call [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Contact Name and Title: kim hansen Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @fitness19.com Please provide your name so we may look into your accountthank you

Hi [redacted] , We have now resolved this matter, yesAlthough it still doesn't negate the fact that it took 4-times as long as it should have been, through unnecessary "red tape" and b*llsh*t Thank you for following up on this Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? FYI I was never told about a cancellation letterI even called the other Elmwood fintess & they never told me eitherThey only told me it had to be done in personThank you all Regards, [redacted] ***

I would like to respond to [redacted] complaint. My name is [redacted] and I am the Manager here at Fitness 19 located Orange California where [redacted] is a member of our facility. Her complaint states that In our agreement it says every member must have a Towel. In our current agreements it... states no where in print that bringing a towel is one of our policy's. We do recommend people bring towels at time of enrollment. As well as we have 1 wipe down station per exercise area, 1 at the cardio, 1 at the weight machines, and 1 at the free weight room. I added the free weight room wipe down station some 5 months ago now. Her statement also says that she would like a sign at the desk to remind members to bring a towel. We have that now. We have had this towel sign and towels for sale since our facility has been open. We clean and wipe down the equipment as much as possible. Further more I have been Manager of this facility since January of 2013. I for the 1st time of my recollection talked to her in late January / early February now in 2014. We have only had 2 managers at this location since we opened almost 3 years ago. I did explain I am always trying to keep our facility as clean as possible. I understand and take the approach that with out our members I know we would not be here. We have been and still am short handed as far as employees to work more on cleaning. I had a 20 - 30 minute conversation with her in regards to our towel and cleanliness. She also spoke to my Morning opener telling him how to do his job and that he can make the difference and enforce the towel policy for about 10 - 15 minutes. Then she spoke with one of my Trainers whom she used to train with. Not only did she walk up to him while he was working but she took 15 minutes away from his client that he was training at the time of which this client paid for. He tried to tell her they could talk later however she would not leave him be while working in his session saying that he needs to enforce the towel policy. Now she has gone to you the BBB for she Obviously feels as though she is not being heard. We cannot force and police every member that comes in to work out to buy towels and my employees will not continue to be harassed about the towel policy. She wanted us to turn members away if they did not have a towel. We offer a very nice facility for a very affordable price. It is not in everyone's budget to buy a towel every time they come in if one is forgotten. Nor does everyone bring their wallet or purse with them to the gym. Also not everyone comes in and even breaks a sweat to even need a towel. Members are on different levels and not everyone pushes themselves hard enough for it to be necessary. I understand her stand point and will do the best we can with offering reminders to our members that we recomend towels as well that they can purchase one with us well. As far as her request. We currently do have a towel sign at the front desk as well as we do sell towels. Our sign will remain as is for it our our policy to keep the sign as is. We unfortunately cannot write in big bold print the change she has requested. I hope [redacted] will see now that we do have the sign and towels as well as we will make effort moving forward to make our facility as clean as we are able to. Thank you, [redacted] Fitness 19 Orange [redacted] Club # [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Thirty day notice was provided and we had to change bank cards due to fact Fitness required electronic payments for month to monthNo contract was given and told it was all on InternetThey would not provide a copy of signed paperwork verifying cancellationFitness needs to void my year old sons 98$ past due accountI have no course of action other than an attorney if this is not resolvedIt is the last thing I want but a year old is not someone you bill

Labor Day Sale $ [redacted] TO JOIN & $***MOThis ad was posted on their Facebook page over the Labor Day WeekendWhen I called to get more details about this sale they kept telling me to come in person to talk about itI came into the gym later that day and found out that it was a "Fish & Bait." The advertisement was false! It's NOT $ [redacted] to join AND [redacted] /MonthIt's from different packages! If you pay $ [redacted] to join then you'll need to pay for a higher monthly plan AND if you pay [redacted] then you'll need to pay for a higher DEPOSITThey should have posted it this way: $ [redacted] TO JOIN or $***MOI was very upset and I then spoke to the store manager, ***I told him this advertisement is and very misleading and he said there's nothing he could do about it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As I stated before I spoke to an employee of the club over the phoneI was told the membership would be cancelledI was lied to, further more if a business can send me texts and emails demanding money than I have every right to respondA legit business would not set up a system that only allows a one sided dialogue, its all smoke and mirrors to cheat people Hope that helps!!! Regards, [redacted]

To Whom It May Concern, I am writing on behalf of a customer complaint filed by [redacted] , ID # [redacted] . When we began selling memberships in mid-June, we never promised any prospective members an exact opening date; all we had was a projected date due to the fact that we had to... comply with city permits and such in order to open. We notified all of our members via an automated telephone call that we were open on November 1st, 2014. We bill our members automatically on the 15th of every month, which is stated on line 7 of their agreement. Each member pays first and last month's dues upon enrolling. Since we opened the beginning of November, their automatic debit began November 15th- if we did not bill our members that month; their first charge would not have taken place until December 15th, giving them an additional 15 days to use the facility free of charge. Their first month paid up front was for the month of November and November's billing was for the month of December and so forth. [redacted] and her daughter signed up for a $12 a month membership without any restrictions. The $9 membership in reference is an "alternate day" membership, giving our members a choice of 3 days out of the week to work out, either M/W/F or T/TH/Sat. The "alternate day" membership is stated on all of our advertising for that particular promotion. The billing company that we use charged our members twice for their monthly billing in January in error and then immediately reversed the charges once they had noticed. Any members who had issues with their banks, we eagerly wrote a letter to them asking them to waive their late fees/NSF charges. If that was unsuccessful, we refunded our members the amount of the fees incurred due to our mistake. The Annual Fee is an automatic debit that comes out in addition to each member's monthly dues on January 15th. We go over this very thoroughly with our members and require their initials on line 8 of their agreements stating that they have read and understand it: that "regardless of the date of this Agreement" each member will be charged the Annual Fee in January of each year. Paragraph 15 of our Agreements outline our cancellation policy: "Member may notify Fitness 19, in writing, at any time, of its desire to terminate this membership. After Fitness 19 receives Member's written notice, one more EFT billing will occur on the EFT billing date stated in Paragraph 7. Member's privileges will continue for 30 days beyond the date of the last EFT billing. If Member paid the last month's dues upon joining, Member may elect to either continue its membership privileges for an addition 30 days (a total of 60 days beyond the date for the last EFT billing)..." We also require initials from our members indicated that they have read and fully understand our cancellation policy. Fitness 19 has acted in accordance with our Agreements and we go over our Membership Agreements as thoroughly as possible with our members and give them a copy of their Agreements for their records. As for the Manager offering to refund [redacted] some of her money back if she transfers her membership- he was merely extending a courtesy to her. I hope that this will help clarify all of these issues at hand. If you need me to provide a copy of [redacted] Canes' Membership Agreement, please let me know and I will happily provide that for you. Please contact me with any further questions or comments. Thank you for your time. [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Fitness prides it's self on providing a high level of customer service, we do everything we can to ensure each and every member understands our membership agreement.Our membership requires a 30-day written notice in order to cancel; this notice is required in writingWe encourage members cancel
in person so they can receive a copy of the signed cancellation form Monday through Friday 8am to 8pmIf those times are not accommodating, members also have the option to mail us a letterManagement is available Monday through Friday 8am to 8pm and more that willing to discuss any issue that may ariseDue to the content of this complaint multiple attempts have been made to contact the member in order to remedy the issueIf any misunderstandings occurred throughout the process of enrollment or afterward we are unable to resolve them due to an inability to contact the membersWe would be more than willing to correct any mistake made on our part, please do not hesitate to contact us to resolve this issueThank You, Fitness llc Management ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thirty day notice was provided and we had to change bank cards due to fact Fitness required electronic payments for month to monthNo contract was given and told it was all on InternetThey would not provide a copy of signed paperwork verifying cancellationFitness needs to void my year old sons 98$ past due accountI have no course of action other than an attorney if this is not resolvedIt is the last thing I want but a year old is not someone you bill

Talk about a shady way to run your business! Steer clear away from this clubThe "Manager", Al, is the most inconsiderate, unhelpful, and unprofessional person I have probably ever dealt withThey do not honor your gym membership from other clubs if you happen to move residences unless you upgradeThis is because there is a feud between owners who happen to be family membersI was coming from the Mira Loma club and the Chino club is no help at allAll they do is point the finger at the Mira Loma clubThis "Family Feud" puts their customers in the middle and everyone losesIt's no way to run a business, and your customers should always come firstStay far away from this club and the so called "Manager"

Labor Day Sale $* TO JOIN & $***MOThis ad was posted on their Facebook page over the Labor Day WeekendWhen I called to get more details about this sale they kept telling me to come in person to talk about itI came into the gym later that day and found out that it was a "Fish & Bait." The advertisement was false! It's NOT $*** to join AND *** /MonthIt's from different packages! If you pay $*** to join then you'll need to pay for a higher monthly plan AND if you pay *** then you'll need to pay for a higher DEPOSITThey should have posted it this way: $* TO JOIN or $***MOI was very upset and I then spoke to the store manager, ***I told him this advertisement is and very misleading and he said there's nothing he could do about it