Fitness 19

We would have been more than happy to resolve this with *** *** but we were never contacted with an issueShesigned a month to month agreement Nov 2, She never filled out a cancelation form in person and we neverreceived a cancellation letter via U.SmailWe do not accept verbal
cancelations as in the agreementThe membershipagreement says in order to cancel the membership it must be done in person or via mailHer first billing was /15/16.We still as of 8/15/have not received a cancellation from *** ***We have tried contacting her in order to cancelthe membership a.s.a.p and prevent any further billings
Fitness ManagementFaxFitness WA 264, LLC24th Ave NWSeattle, WA 98107www.fitness19.com

I am rejecting this response because: I closed out my debit card to prevent any more problems with this companySo if they want to repay the $they will have to mail it directly to meHOWEVER, the original complaint was not about the $Like I've been saying: an employee, in this case a manager of a company altered a legal contract over my signature and should be firedAnd a black mark posted with the Revdex.com to proetct other customers from being violated like what happen me.No! this case is not considered closed until someone acknowledges this as Fraud! and the legal system consideres it as FraudJust cus the money was returned, still a violation was made and penalty is warranted

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would suggest the business speak to their employees about how to communicate a mistake like this in the futureMy husband was told that our story wasn't adding up and yes, that implies to us that they thought we were lyingThankfully, we found our receipt, but until the moment we did, employees refused to believe a mistake could be madeThe wrong member's name and the wrong member id was written by the employeeMay I suggest you have those canceling sign and PRINT their own name so that when you're approached by the member who's membership was accidentally canceled, the signed form can be referenced (assuming you keep it) and mistake resolved without having to go through this scenario
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/07/30) */
Mr*** signed up for a year Paid in Full Membership 7/17/at our Fitness 19, Lakeville locationHe paid $for a couple's membership for him and his wifeWith our Paid in Full Memberships we do require that the members renew
their Paid in Full memberships before the expiration date to ensure that they will get the same rateSince *** did not renew before his expiration date of 7/17/he will not get the special rate he originally signed up forHe got in at a very low promotion rate and we no longer offer that optionWe did however offer him a discounted rate for him and his wife for a year Paid in Full at $per personThat equals out to $per month per person and we no longer offer those rates to our membersWe want to keep *** and his wife as members, but we have to maintain our policies
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Fitness 19's comments regarding the issue at hand, everything stated in their response is true and factual with the exception of the MAIN issue which caused the initial problem between our two partiesThey failed to acknowledge the fact that I would have either made arrangements to purchase the full one year renewal on 7/17/(despite being out of town) or when contacted by employee of Fitness on 7/17/I would have paid over the phone in order to continue membershipThe fact is that I was told to do neither at that time, I was told by a representative of Fitness on 7/17/prior to the expiration of existing contract that it would be OK to pay the following business day (7/20/2015) and the year renewal would be honored at it's current price $The whole issue between parties regarding our Fitness membership is that we were told by a representative of Fitness during the time we expressed interest of renewal and while we still had existing membership that it would be permitted to renew on the next business dayI do not argue with Fitness 19's policies and understand why they are in place, however, this whole situation could have and would have been avoided if the employee would have given us (customer) the correct information regarding renewal policiesAs a result, I do not feel we should have to pay double the price for a membership for following directions of a representative of Fitness I am grateful for Fitness in regards to offering a discounted price for my wife and I however by doing so they are admitting guilt in process, I am just asking to pay the original amount for membership in order to end the current situation

My husband cancelled our contract that his was paying for directly out of his account on 10/10/We signed up for this account together and we where told at the time it was a month to month,we rarely went and that is why we cancelled it.I was sent sent a notice on 11/20/stating that my account was still open rather than argue,I went on the day of the notice and paid cash to *** *** and received an email stating I wish to terminate my contract ,that I already thought was terminated along with my husband.I now get an additional email dated today 11/28/stating I owe $for my membershipI have tried to call fitness and it says the number has been disconnnected

When the member called in, I *** *** did receive the phone callThe member did state that she attempted to cancel at another location and then that she mailed a letterI than asked if she by chance sent the letter via certified? She responded no and that she was not advised to herI
explained we a do our best to inform members if they are cancelling by letter to send it certified so they have receipt showing it was mailedAfter all, we cannot be held liable for a letter not to have been receivedI said we do not show any letters on file however I would give her a call backMy apologies you have not yet received any calls from meI have not forgotten about it and plan on getting a answer to her come this FridayIf we are ever in the wrong we will make things rightI do need to look further into this yetThank you for your patience and sorry for the delay.Thank you,*** ***

After tying unsuccessfully to cancel my account for months, I was told I needed to send a certified letter or go into the gym to cancel my membershipAs I am no longer living in the area, I mailed a certified letter asking to cancel my membership in September
The gym repeatedly called me telling my I had a balanceMy brother went into the gym, spoke with the manager and paid my final $
However, the gym continues to call me each month stating I again have a balance and they are unable to draw the money from my accountEach time they call, I tell them I have cancelled my account, paid my final payment and they will not receive any more money from meEach time, they state, "I will make a note" They have called me several times in September , October and November and I am fed up

Hello ***, We spoke on Friday about a complaint filed by *** *** ***I’ve attached his membership agreement and a copy of the required cancellation form for all cancellationsWe accept cancellations by certified letter through the mail or with this day notice formNeither of
these forms of cancellation where completed, so the payment that pushed through was validThis members payment included his $monthly, $administrative fees, and the original post dated joining feesAll of which are explainedAgreed upon, and signed forThank you so much for your time assisting us in this matterPlease do not hesitate to reach out to me if there is anything else I can do for you Warm Regards, *** *** General Manager Fitness 280, LLC###-###-####

We had an employee that had a membership in company name and had passed away, death certificate was submitted with letter to gymIn the process of dealing with probate and business legal issues surrounding his death we didn't really monitor the gym fees after following the proper steps in notifying and cancelling contract the gym continued to take fees and rack up bank fees as wellWe went and resubmitted the documents they said General Manager would fix and yet they still took fees and made overdraft feesThey say they will get back to us and done, after calling over and over they claim we didn't turn in papers and no corporate office to file complaint and they said would look into but wouldn't refund the money nor pay over draft feesHow is this right the guy died over a year agoThis needs to be fixed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cancelled and I had never came back to un-cancel when I was "refunded"When I approached the manager *** about that in January, he claimed I had come back in to un-cancel even though I did no such thingWhen I asked about my cancellation slip I filled out, he said he threw it outSo to stop them again I filled out another cancellation slipWhy wouldn't he just write a note on the cancellation slip that I re-enrolled instead of throwing out paperwork? I have never once used their facilities at all and being charged for not using their services is bogusRead the reviews on ***Plenty of people are having cancellation/billing issues with them.
Regards,
*** ***

Hello,We have spoken to Mrs*** and will be refunding her the amount owed and have resolved her issue of cancelation. Please call me if you have any questionsRegards,***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I placed a Military suspension on my GYM membership due to executing military orders for a month deploymentThe Military freeze was placed in April and ever since then I have been getting charged $a monthMy wife wen to the establishment two days ago and she was told that the $fee was so I don’t loose my membershipThis makes no sense, every other pace from AT, cable, internet and DMV use military freezes to make sure the service member doesn’t pay or incurrent while deployedFileing this because I’m sure there’s more than one servic member who is being charged for something that goes against The Servicemembers Civil Relief ActJust want to make people aware fonrhsi SACM

I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me. The length of the process of Fitness and specifically Adam G*** to refund me was absolutely unacceptable It's only thanks to a kind manager at another gym that I actually have my money back Please BEWARE before you purchase anything from this establishment because as long as Adam G*** is in charge of the finances, they definitely won't be helping you when a mistake occurs The poor service is ridiculous and I definitely will not be purchasing anything from this establishment again
Regards,
*** ***

*** *** was informed on 3/via phone that his membership dues had declined and that if we could update him that same day he could avoid a late fee His response to us was that he has never been here and that he would "look into it." Contrary to his claim that he has never been
here, we have a membership agreement for him that was signed by him personally on 11/27/ At that time, not only were dues policies and cancellation policies discussed with him, but his various initials and signatures throughout the agreement indicate that he understood and agreed to the terms of the membership that, again, he himself signed up for.
Additionally, *** *** was called no fewer than times from 3/to 3/in an effort for us to get his balance cleared On 3/31, he responded by saying that he would not come in to settle his balance if there would be a late fee Clearly, contrary to his statement in his complaint, he was made aware of the fee Again on 4/we made contact with him and he said he would come in to pay (all applicable fees which had already been discussed with him), cancel, and speak with a ***
As for his request to be refunded his membership dues as well as the late fee, the majority of our memberships are month-to-month, meaning they can be cancelled at any time, for any reason, with no cancellation fees, by following the very simple procedure of providing a written 30-Day notice either in person or by mail If a member does not cancel, the membership dues are billed as scheduled per the agreement regardless of frequency of use until the proper cancellation procedures are followed
Not only do we have a copy of his signed agreement, but we have record of our calls and conversations with him Also, at the time of sign up, he was given a carbon copy of his membership agreement, which he was free to peruse at length at any time between 11/27/and the time of his complaint.
If you have any further questions, feel free to contact us

In August of my wife and I opened up a gym membership at fitness On Match 8th we decided to cancel the gym membership due to conflicting schedules as well as misinformation that was provided to us by the person who signed us upUpon cancellation the customer service representative informed us we had accounts open in our nameHe said they were both active and deducting monthly snd anual paymentsOne was opened in August of and the other a few years backHe showed up the computer screen and in fact I seen the last digits of my checking account number from chase on the unrecognizable membershipWe told him that this was impossible as we never stepped foot or previously opened up a membership with fitness before August of We requested a call from the manager the next business day and never received oneWe called back and left a message and no one calledWe than called for several days and spoke to someone who said he needs to notify the back office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:You say that is what your staff is trained to do but it's not what they do and what they did in our caseEven if my contract states what you have written I did not have access as I was in the middle of a move THIS IS WHY I CALLED AND ASKED YOUR STAFFThere should be a reasonable expectation for your staff to tell the truth about how to cancel and not as you con artist put ' you can come into the facility and cancel' when I asked you if I could mail it!! This is a blatant trick that could have been resolved by answering the question with the fallowing answer that involved these components...Yes you can mail in your cancellation notice as it states it in your contract.....you could've said this and put the same effort in this answer to me when I inquired initially like you are vigorously trying to do now because I'm holding your companies feet to the fire as your practices are deceptive! I want my $back!
Best Regards,
*** ***

I have walked in the club several times and provided letter for cancellationSome how they state I they have never recieved this letter and are now charging me times a monthMy membership is a month and this month they charged my twice and a charge for I want to cancel my membershipThey state they have no corporate office I can contact every time I walk in to cancel

I am rejecting this response because:i'm not responsible
for maintaining records for business who I do not work forI am a customer with a complaintThe text I submitted was a direct copy of a correspondence to the rep specified in the text of the email on that date Within the body of the email of what you have a copy states all the issues with dates pertaining to this apparently ongoing issueIf Fitness has a problem with their record keeping for a current customer such as myself they can utilize this Email in which to clarify and fill the request a refund for my account

From* *** *** ** ***Date: Fri, Aug 14, at 6:PMSubject: ID# ***A refund check was sent out to Mrs*** on 7/21/for the amount of $and was cashed on 7/22/