Fitness 19

I canceled my membership to Fitness 19, but I still had to pay their $something annual membership fee because it was an annual fee, which debited my account within days of canceling membershipThis is ridiculousIf I would have canceled my membership a few days earlier, not within that days I wouldn't have to pay this annual fee, an extra 80$Staff would not waive this feeThis is an awful company policyI will never ever recommend this gym to anyone

Initial Business Response /* (1000, 10, 2015/06/19) */
This complaint is under review and investigation at this timeA formal response will be filed as soon as all view points and subjects have been properly evaluatedThank you for this notification
Initial Consumer Rebuttal /* (2000, 12,
2015/06/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The manager has corrected the situation and I am content with how this was resolved

Initial Business Response /* (1000, 5, 2016/02/05) */
Contact Name and Title: Brent Williams/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@fitness19.com
To Whom It May Concern:
Thank you for giving us a chance to explain how we handled the cancellation request from this
memberShe has been a member with Fitness since September 8, Her monthly dues billing amount is $a monthIn addition to her monthly dues, every January 15th there is also an Annual Fee which is $per memberIn this case, she was charged $for her monthly dues and $for annual fee on January 15, During the enrollment process our staff is trained to thoroughly explain the terms of the agreement in which she sign and initialed offThe customer can either request a hard copy or we can email a copy of the membership agreement for their records in which they signed and initialed stating that they understood our agreementIn, regards to our cancellation policy, our staff is trained to explain to our members the cancellation policy exactly how it is explained within the agreementFitness 19's goals are to help our members out the best way we can and in this case the member did come in on 1/28/to cancel her membership after her Jan 15th dues were already billedOur cancellation process normally takes days (see line 14) which means her last billing would have been 2/15/Instead we decided to cancel her membership right away and not charge her last month dues of $which would cancel out her request for the refundI believe Fitness worked with this member to satisfy her and her requests
Thank you
Fitness
Initial Consumer Rebuttal /* (3000, 7, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are very fast when they go over all of the details of the contract and make you feel like your in a bit of a hurry and they tell you what all the things are that you are initialing so you just initial and don't take a lot of time to read the print and I can understand that somewhat because it would take a lot of timeI think there should be some accountability for employee error and there is noneIt is only that customer was told this or that.The bottom line is good customer service goes a lot further than trying to make someone pay for services they don't receiveI in good faith tried to cancel by phone was told I couldn't and never told I could write a letter (employee mistake #1) #I feel it was dishonest in another way because I needed to cancel in December they said I couldn't by phone and then they hit me with fees in January when they knew I wanted to cancelI do not accept the annual fee being dealt to me under the circumstancesI am tired of some businesses that try to make you pay for something you are not gettingWhen I looked in my one contract I didn't see anything about the additional annual fee
Final Business Response /* (4000, 9, 2016/02/18) */
Thank you for giving us a chance to explain how we handled the cancellation request from this memberShe has been a member with Fitness since September 8,Her monthly dues billing amount is $a monthIn addition to her monthly dues billing amount is $a monthIn addition ro her dues, every January 15th there is also an Annual Fee which is $In this case, she was charged $for her monthly dues and $for her annual fee on January 15, During her enrollment process our staff is trained to thoroughly explain the terms of agreement in which she signed and initialed offthe customer can either request a hard copy or we can email a copy of her agreement for her records in which she signed and initialed stating that they understood our agreementIn, regards to our cancellation policy, our staff is trained to explain to our members the cancellation policy exactly how it is explained within the agreementFitness 19's goals are to help our members out the best we can and in this case the member did come in on 1/28/to cancel her membership after the 1/15/dues were already billedOur cancellation process takes days which means her last billing would of been 2/15/Instead of billing her for 2/15/for $we cancelled her membership right awaySo the member did not get billed and that would cancel out her request for a refundFitness did work with this member to satisfy her request
Thank you,
Fitness

Fraudulent and Deceptive Billing Practices
Due to a back injury, I had to cancel my membership I was unable to do this by phone and so my wife went to the gym and completed the paperwork over a year ago Since then, My wife has called numerous times and has been told this will be resolved Unfortunately, a month goes by and the gym takes more money I have even disputed this with my bank and Fitness responded saying the charges were authorized Since this dispute, the company has taken two additional paymentsWe have been patient for a year now and we no longer have the time and energy to fight with the Gym

Good Afternoon!
Our agreements state that there is a "optional lock in fee" which guarantees that the member keeps their low rateIt also states that the annual fee applies, which is clearly stated in the agreement(CA law requires an initial within inches of this)
Cancellation is a day written notice by the customerThere is a $return fee when a customers card declines(which is also in agreementSimilar to every banks NSF fee of $29-for not having the funds for a transaction.
In good health,
Fitness

Initial Business Response /* (1000, 6, 2015/11/13) */
In regards too this member, at the time she signed her husband up, she gave her credit card information to the employee to collect dues on a monthly basisThe membership she agreed to is month to monthHowever, it clearly states in the
membership agreement that you need to simply come into the facility to sign off on paperwork to cancel the membershipUntil then monthly dues will occur every month on the 15thThis member called in yesterday to try and get this resolved but after I explained the proper way to cancel, she immediately got defensive and became extremely rude when I was just trying to explain our company policyWe never called up her bank and got a new credit card, HER bank issued us an updated credit card through our LEGAL auto updaterBecause she never properly cancelled her husband's membership, the membership and like everyone else's membership who has not properly cancelled is still active until days has passed *** unpaid duesWe do everything possible to try and reach out to our members who membership is delinquentWhether it be with phone calls, letters, and or emailsWhether they do their part is up to themThe business should not be held responsible nor should the employee's that try and work with the members be told they are not "smart enough"
If this member would like to properly cancel the membership and pay the past due amount that she is help responsible for, then we are willing to cooperateIf not, unfortunately the membership will get sent to a third party for the collection process
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay dues for services I have not used, I am not able to sign paper as I am no longer in that location so it seems I'm being told either drive hours to Denver just to cancel or your out of luck I've explained this and was told that's my problem and good luck I was immediately hung up on.....I can't work with these people if they refuse to treat me as a human being and more like membership "cattle" I don't authorize and further payment being taken from my bank account any further attempts to contact me will be consider harassment and fraudI never signed into an agreement and won't be forced to sign out of one, I never agreed to in the first placeI suggest you pull your evidence showing my signature saying I agreed to some term commitment and I was aware of how to cancelYour policy says I have to a cancelation agreement my policy say no so what makes your policy over ride mine? Are you somehow more important? More powerful? No I will not be bullied I have tried to tell you I'm no longer able to just "drive" to your facility and cancel I've been hung up on told I wasn't "special" and on one occasion told "to ride a camel there then"
Do you understand that I'm disable and unable to drive a motor vehicleI'm being harassed discriminated and plain outright bulliedSo pardon my "fowl language" you said I used have you ever been told to ride a camel because your disabled?

Initial Business Response /* (1000, 5, 2015/08/31) */
Contact Name and Title: ** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
Hello,
Yes *** did come in on June 16,to cancel his membershipHe made a payment as well for $We did also let him know
there is a day notice, so he would be billed 7/15/for his last paymentThis states on line of the agreementWhen his July billing was processed, it came back as declinedFor that reason the account couldn't be closed until his days went throughWe also reattempted his dues on the July 24th and came back on July 27th as declinedThey also did charge a return fee of $This also states on our agreement line We have reattempted his monthly dues of $and $return fee on the August 20th and came back declinedHis ending balance for his day notice is $If *** would like a copy of his agreement, we can definitely provide this for himHe can contact myself ** ***
Thank you,
** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never informed of any 30-day noticeI was told by the assistant manager that my payment on 7/of $was the final payment and that my account was cancelledAdditionally I changed my card on file and made my last two payments with a valid and active Visa cardHowever for some reason the business proceeded to charge my old card on file even though I told them it had expired and gave them a new card to use (the Visa card)Because of these errors by the business, I do not believe I should be required to pay the $in additional post-cancellation fees
Final Business Response /* (4000, 14, 2015/09/07) */
There's really nothing else we can doHe owed a balance and never paidWe can print out all the documents for himWe also have all the proof that his payment was declined for his day notice
Final Consumer Response /* (4200, 15, 2015/09/08) */
***Document Attached***
I went into the location today (9/6/15) to check on charges and status of my accountThe team member I spoke with, ***, informed me that my account was settled and there was no further payment dueAs seen in the attached picture, payments were made on 9/for $and $I asked for a print out but *** stated that he was unable to give me a printed copy but offered to take a picture of the computer screen that showed the remaining balanceThe reference # for the $is XXXXXXX and for the $is XXXXXXXI asked *** if this completes the closing of my account and he stated yes it did

I canceled my membership to Fitness 19, but I still had to pay their $something annual membership fee because it was an annual fee, which debited my account within days of canceling membershipThis is ridiculousIf I would have canceled my membership a few days earlier, not within that days I wouldn't have to pay this annual fee, an extra 80$Staff would not waive this feeThis is an awful company policyI will never ever recommend this gym to anyone

I am responding to *** *** Revdex.com complaint on his memmbershipWhen he became a member he enrolled on our Black Friday sale in 20*This sale was structured as a month to month by EFT draft for only $* enrollment and months free with an optional lock in and a once a year Annual Fee?The
membership option he selected was $* enrollment with out the lock in at $** monthly for anytime to use this faciltyHis upfront cost was only $*to start with his *st and last months dues upfront cost was waived as they were his months free as advertisedHis monthly billing began on **/*5/*as his *st monthly withdrawThis membership is a month to month EFT automatic withdrawlOur cancellation policy is day written notice via letter mailed which we reccomend sending certified to reflect that we did receive it or coming into the facility of which the member joined at to fill out our formAt any point a cancellation is made per the agreement there will be one more monthly withdrawl per the day noticeHad *** paid last months dues up front we would be able to issue a refund for that months dues receivedSince it was waived we are unable to issue any refund.
We do not have or reflect any letters that have been received from ***If he has something that shows we did receive it we will be more than happy to make whats right rightit is just on our end we have nothingHowever since *** did come in on **/*5/*thhis will be the last date he sees any chargesIf *** has any questions I will be more than happy to schedule a sit down with him and go through and clear up any questions he may have and we can go over the agreement togetherThank you,
*** ***
Fitness 19
*** *** ***

Charged my credit card after I canceled my membership
I received an email that my CC payment was declined, so I called & gave new info to them They stated that I would be billed an extra fee which I declined, which led me to cancel my membership and I told them not to charge my account due to I no longer wanted a membership They still charged my account and told me that they would win with the Credit Card Company if disputed

I am rejecting this response because: its all bt iv come in numerous times and yes swindled into accepting a lower ten dollor maymentI was never there Fitness would not let me cancelAt all I had other people talk to them and they still wouldent cancel I tried to pay still wouldent cancelWhat how would you like a rude extra on your credit reportI say you guys owe me 85.00$ for the aggressionI tryed over ten timesReally? I have witness

Hi ***, I have received and read your Revdex.com reviewI want you to know we value you as a member with usI am curious as to why you no longer need a gymI know a lot of times it is because we as people being a creatures of habit if we do not make a lifestyle change nothing will ever changeIf you
feel like this is you and or feel like you are too busy with day to day tasks/life I would love to have a sit down with you to see what we can do to motivate you and or help show you the pockets of opportunity you may have that maybe you are not being seen to help you make the most of your timeWe have been known to help a lot of people change their lifestyle to make this be apart themI know in the world off fitness we don’t usually recognize what we are missing out on until we start exercising againIn which case all the feel good endorphins fire off and help bring positive attributes to us both physically and mentallyI would like to offer you a complimentary on personal training session and a session for a small group training all at no cost to youSince you have not been in for some time I would like to invite you back to the club to give you a complimentary minute trail on our new state of the art HYDRO Massage beds and show you our new tanning bed as well.As far as the balance goesI am more than willing to work with you on itI would like to have you come into the club so we can lay out the options to help get you out of collections and back into good standings.There was a note posted by one of our employees on 2/16/The note referenced your conversation and that you stated you called to cancel some four months priorThat would take the attempted phone cancel back to NovemberIn the note it said you had not been into the club nor mailed in a letter to that dateI know you stated you did mail a letter to our corporate officeWe do not have a corporate officeAll cancels would need to be done in the club of which you would have enrolled at or to send a letter to the club of which you enrolled atAll of our memberships are month to monthThe month to month termination policy is you need to provide a day notice in which you will be billed your final billingIf you have proof of a cancellation letter being mailed certified to us I will most definitely honor itWe by no means are out to lie, cheat, or steal from our membersWe aim to be fair and provide the best price, product, and service possible.Let me know what you would like to do so we can take care of you as best as possibleMy hours typically consist of 10:am to 8/9pm Monday through Thursday and Friday 10am to 4pm. Thank you, *** ***Fitness Orange

The business response is a mixture of half truths and outright liesThe money had already been taken out of my account even though I had attempted to stop this for two weeksafter the Revdex.com contacted them (weeks) they attempted to call and tell me they had a check for me - I told them to deal with my bank since I had contested my chargesI was notified by mail and immediately contacted them to say I wasn't interested in their gymI had cancelled my previous memberships at the gym that closed and they knew it - charged me anywayThis is a totally dishonest business and I just hope people read the other Revdex.com reports and see they've pulled the same crap on numerous peopleThey're thieves!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I cancelled my contract with Fitness on September 6, with a letter I personally presented to the person in charge on that day I was informed that I would be billed one more billing cycle on September 15, which is my billing date I was billed for September-December, $per month for a total of $I'm afraid they'll keep charging my account as long as they please without anyone stopping them I read the reviews on their website and there are several people with similar complaints Someone needs to put a stop to this nonsense! Now I understand what they're doing; they play dumb like they don't know what anyone is doing until enough time passes then they tell you that too much time has passed and they cannot refund the previous months To me that sounds illegal and they are getting away with stealing money from poor innocent people like myself They know most people will not take legal action because of the cost and it's not very much money we're talking

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated before I spoke to an employee of the club over the phoneI was told the membership would be cancelledI was lied to, further more if a business can send me texts and emails demanding money than I have every right to respondA legit business would not set up a system that only allows a one sided dialogue, its all smoke and mirrors to cheat people Hope that helps!!!
Regards,
*** ***

I am rejecting this response because:
***, the holder of the account has been dead since Novand paperwork was turned in early in 2017, of which it looks like Fitness did not keep track of
No one claimed that Mr*** passed away and neither ***' or Mr***'s membership has been used in over a year, which means no services have been used over in over a year in which Brandex has been billed $every month
I understand Fitness policies but I believe Fitness should understand my situation in that the main account holder passed away, and the last year has been hecktic and no services have been used
We have paid over $in dues and fees since ***' death and I am asking Fitness to pay $back and close out the issue
I believe this is more than fair given the circumstances
Please respond

As you can see in the bank statements., the charges have been reversed and we are crediting the overcharge fee towards her in-club account We consider this mattered resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Hello
I have had the money reimbursed to the appropriate account and has been resolvedAt the moment I'm awaiting for next month to see if said company (fitness 19) will be debiting the monthly fee out of my account again.
Thank you for your response

Hi ***do you still have your agreement that you received when you enrolled with us? If so I will reference you to specific lines as to how your memberhip start up / joining cost was arrangedYou paid a $1enrollment fee, opted without the dues lock in, and we waived both 1st and last months dues off of you start up cost for your months freeso line #was your enrollmentline #would reflect the lock in, line #references 1st month and, #references last months duesFor the membership you agreed to was months freeWe waived and you agreed to your 1st and last months dues at the start cost would not be paidthe 15th of the month is the billing cycle of every month for every member which always starts the very next month that we have arranged on a month to month agreementYour join date was for 11/29/and you 1st monthly withdrawl was for **/15/which carries you intil the 14th of the next month in which case the billing will proceed on the 15th again for the next billing cycle to the 14th of the next month and so on.
If we had charged you at the start up cost both 1st month and last months dues upon the time of joining you would have paid $**$1for your enrollment and $** for your 1st months dues ans $** for your last months dues and we would then push your 1st monthly withdrawl until to 1/15/had that been the caseIf we had charged you last months dues at the time of joing then when it would come down to the time you decide to cancel your membership you would have had only days to access the facility rather than the days in which we are honoring per your agreement as to this is how it is structuredAt any time a member cancels his or her month to month membership there is a day written notice and there will be one more billing cycle / draw in that daysif one were to cancel on the the billing day of the 15th this would be the last months draw for that member such as in your case hence your cancellation in the club on **/15/We honestly have no record of cancellation via letterMail does get miss placed from time to time and we cannot control thatDo you have anything from the post office that states you mailed a letter to us on that date? If so I will bring it in and we can go from there to make whats right rightIf you have any other questions I would love to sit down and go through the membership line for line as I do believe that there is a mis understanding as to how your membership wasIf we sit doen and go through I am sure you will be able to make sense of it if this message does not already clear it upPlease do not hesitate to call me in the club or come inI will be more than happy to schedule a time to meet with you as wellIf we are in the wrong we will make things rightHowever the only cacellation we have was for 11/15/I am not too sure as to why you cancelled though I am all ears and would like to personally speak to youIf for any reason I am not in the club please ask to speak to *** or *** and they will let me know asap.
Thank you,
*** ***
Fitness *** *** ***

GOOD AFTERNOON! PER OUR SIGNED AGREEMENT, CANCELLATION IS EITHER A LETTER SENT TO ENROLLMENT LOCATION, OR A FORM FILLED OUT IN CLUBI THINK THEY WERE MIXED UP WITH THE STOP PAYMENT AT THEIR BANK, AS THAT WOULD NEVER CANCEL ANY AGREEMENT IN THE STATE OF CALIFORNIA