Fitness 19

Review: Fitness 19 has hidden charges that they do not let you know about until you try and cancel your membership. They then continue to charge you an annual fee and monthly fee months after you cancel.Desired Settlement: Clear me account of all charges.

Review: Husband member since 11-15-06. Broke hip May 28 surgery May29. Arroyo Grande Hospital / transferred for therapy June 5 – discharged June 17.

June 5, I called (Mrs. B[redacted]) Fitness 19 to cancel husband’s contract. His dues are deducted at bank – was told he would he would have to come in person explained why impossible so was told to mail in cancellation for him: Promptly did so – Plenty of time before June payment due (15th). Looking over bank statement saw Junes’ payment was not cancelled called and was told my letter of cancellation not received. I definitely spoke to someone who gave instructions on what to do. Explained this again and was told policy was he had to personally do this. I told them out of question has transportation hard on him. I would visit told cancellation would begin in July. I replied how could they charge for services not rendered. That was their policy and that was that. Went to my bank to cancel agreement they said to stop check would cost $25.00. I’m not paying this to get back dues of $9.95. Spoke to Fitness 19 again / manager told her I would seek other avenues to re-paid. Later that day was called and told they would be sending me repayment. As of July 28 have not received.Desired Settlement: Was told on July 13 they were going to change policy and would be sending a refund check of 9.95. This is what I want have not received it yet. I want that refund check plus apology.

Review: I have repeatedly unsubscribed from text message solicitations, and have gotten confirmation that I will no longer receive text message solicitations. Yet, I continue to get text message solicitations from this company in [redacted], PA.Desired Settlement: I want all text messages from this company Fitness 19 to stop. My cell phone number is ###-###-####

Business

Response:

To whom it may concern,We apologize that this customer continued to receive text messages after unsubscribing. We have contacted our text messaging company and had this customers number removed off our contact list.Sincerely,Fitness 19 Management

Review: I walked in once for a tour of the gym and they had me fill out some info for a trial membership. I went once and was treated poorly so I never went back. I ended up joining [redacted] and ever since, about once a month they call harassing me to join. I've told them numerous times to take them off my list and that I wasn't interested but they continue to call.Desired Settlement: To be removed from their list