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Description: Home Electronics - Designers
Address: 2900 Westside Pkwy, Alpharetta, Georgia, United States, 30004-7429
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www.fdis-mcdonoughga.com
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Easy to set up and great service! My rep, Fungai, took care of everything during setup and touches base occasionally to make sure things are going smoothly. This is one of the few parts of my business I don't have to worry about.
Easy to set up and great service! My rep, Fungai, took care of everything during setup and touches base occasionally to make sure things are going smoothly. This is one of the few parts of my business I don't have to worry about.
please see attached for details that include:Account was cancelled back in 2015 yet First Data continued to charge my business for this service.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant Processing Agreement was signed by the Merchant on 8/13/15 in connection with a lease account *** for a 48 month non-cancelable lease. Our lease records indicate that the Merchant settled the lease account with our Collection Agency in 2017 for $500.00.
In regards to the processing account, we have found that there was an account closure due to NACHA in 2015. The account was reinstated with that were on hold had been released to the Merchant in December 2015. There is a NACHA that was completed on 3/29/17. Therefore, a bank letter and a signed NACHA form was submitted. On 6/4/19, we received an ACH reject code of C01 - which is for an incorrect bank account number. The Banking Institution still fulfilled the ACH debit requests auto forwarding to the new bank account. We have no record of the equipment being returned. The Merchant has been billed in accordance with the MPA and the Merchant must cancel in writing which we have no record. On 2/11/20, the Merchant called Aurora Payments regarding cancellation. As a courtesy, the processing account was closed. There will be no refunds forthcoming.
see Attached document1st data is charging me $57 a month fee for terminal that I have returened.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account history, we have found that the Merchant signed up for two processing accounts on 7/23/19; one brick & motar location and one mobile location. There was one lease in connection with the brick & motar location through First Data Global Leasing (FDGL). The Merchant requested two accounts and processed on both. The Merchant was to receive 1.0% on qualified credit and then the downgrade surcharge was applied to the non-qualified transactions which was outlined in the Merchant Processing Agreement (MPA). The Merchant received the rates on the MPA and then requested an account review. The Merchant was then approved for the ERR to be lowered to 1.99% with a refund issued for January fees. The Merchant has since closed both accounts and Early Termination Fee's (ETF) were applied to the storefront location. The Merchant signed up for a 48 month non-cancelable lease and has 41 months remaining. Returning the equipment does not close out the lease. The Merchant completed a verbal verification call on 7/23/19 confirming the non-cancelable lease. As a courtesy, we can offer buyout options of $2495.60 or a settlement offer of $1900.00. We recommend that you reach out to FDGL for payment arrangements at 877-257-2094.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have returned their terminal which you can buy on the open market for $260 and they are now trying to charge me over $2400 to buy out the lease. I did sign a lease but the merchant called, Tru Blu, has been overcharging me numerous times and set up two different accounts to start with when it should of been only one account. I have tried to explain it in the letter attached. They are threatening to report me to the credit agencies. I have canceled the auto pay at the bank and I am sending the Feb payment in the mail today to bring me current. Please help me get out of this scam. $2400 for a $260 item..?????
Regards
As stated previously, the Merchant signed for two accounts on 7/23/19 for brick & motar location and storefront. Regardless of sending back the equipment, the Merchant has a responsibility to fulfill the lease term. The Merchant completed a verbal verification call on 7/23/19 confirming the lease and processed on both accounts. As a courtesy, we can offer buyout options of $2495.60 or a settlement offer of $1900.00. We recommend that you reach out to FDGL for payment arrangements at 877-257-2094.
I purchased my equipment from the company(3 years after it was available for purchase, they kept charging me the same amount that I would on a new lease).
Then I requested a cancellation. They continued billing me for months. Finally I had to call and go through the worst customer service to cancel again, finally they gave me a case number. I sold my business at the end of february and let them know in december(i hd already switched to a new company over a year before this.
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the account history, we have located two lease accounts.
Specifically;
Lease *** was signed in 11/2014 for 36 month non-cancelable lease which was disposed of on 5/24/19 and coded PIF (Paid in full) MERCHANT KEEP EQUIPMENT.Lease *** was signed 6/2015 for 36 month non-cancelable lease which was disposed of on 6/26/19 and coded End of Lease w/return of equipment.
Our records indicate that there have been no additional charges after the leases closed on 5/24/19 and 6/26/19. If you have supporting documentation showing charges after these time frames, then please forward that to us and we will further review. There will be no refunds forthcoming.
I wanna start of by saying that I DO NOT RECOMMEND FIRST DATA OR FISERV TO ANY SMALL BUSINESS OR ANYONE AS A MATTER OF FACT !
The worst structured payment processing company in the world. They are completely incompetent unstructured group of individuals working for them. They have so many départements that NEVER call back. I am taking about a risk department / customer service / security/ research division.
Complete disorder and unprofessionalism on their behalf. My experience has left a very bad taste in my mouth and I am left with clients who are waiting for product but payment is being held. They terminated my account 3 months after opening for reasons that do not even make sense.
Crystal & Cindy that are working in the security / risk department refuse to call back or even pick up the phone. They con you into opening an account and then disappear when they are needed the most. NO ANSWER ,NO CALL BACK , NO EMAIL. *** was my rep who is a very unprofessional and rude representative at first data in Mississauga, On
This person opened my account completely messing up everything. For this reason my company suffered a loss and many sales were incomplete . Mistake after mistake was made by him and when it finally was settled , he wouldn’t take responsibility. Always giving us the run around and transferring me to another department. It seems like this company is run by a bunch of amateur straight out of college with 0 knowledge in the financial field.
I had 6 transaction proceeded in one week , all for which I was required to provide full batch report. I spent countless hours preparing everything and the following week they just terminated our account with claims that we are not a right fit for first data.
They play games with your money. They are dishonest and especially lazy bunch of individuals who don’t give a rats *** about the client.
DO NOT OPEN AN ACCOUNT WITH THEM
DO YOUR RESEARCH , LOOK UP THEIR REVIEWS LIKE I SHOULD HAVE DONE.
6 of my clients are now furious with my company because the process was put on hold as the money taken from first data still hasn’t been returned.
THEY SHOULD BE SHUT DOWN !
I am including my email for anyone looking for proof and more in-depth version of my story.
Email : *** Once again BEWARE OF THIS DISHONEST COMPANY.
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), Business information and any associated Lease Number to ***. Upon receipt, we will research for resolution. Please reference case *** in the Subject Line.
Respectfully
Customer support is good and prices are great. Good follow up by my customer rep.
Customer support is good and prices are great. Good follow up by my customer rep.
They are not only incompetent, they are crooked. Use anyone else. In fact, try to find a smaller local credit card processor and stay away from any of these "big players". They have teams of lawyers figuring out any way they can to possible screw you. A nickel here, a dime there (in my case, several hundred dollars in processing fees on a closed account because of a paperwork error) and, when multiplied over millions of customers, they make enough money to pay their legal team with a nice profit to boot.
I actually feel bad for their customer service team. The first tier is working from a script and have limited authority. They must get penalized every time they escalate you to a second tier because it took 4 phone calls to accomplish that. But when you do make it up the chain (I went up a couple of “levels” including supervisors, they keep reading the script. Even if you say “may I make a suggestion as to how you can provide better customer service in the future” they will literally respond “unfortunately sir, it is not our responsibility to advise our customers on that issue.”
Run. Run far. Run fast.
Dear Mr.,
Thank you for bringing the stated concerns to our attention. To research the aforementioned concerns, please send your Merchant Number (MID), Business information and any associated Lease Number to [email protected]. Upon receipt, we will research for resolution. Please include case 383370 in the Subject Line.
Respectfully,
Fiserv
DO NOT use Merchant Services for your point of sale. Their customer service and PCI compliance services are abysmal. I have called repeatedly, been on hold, transferred and even hung up on. They have repeatedly charged me for not being compliant while failing to send renewal for my PCI compliance which I have NEVER failed to complete in a timely manner. Shame on them. They will likely be hearing from my attorney.
I am a sole proprietor and used this company for my business credit card processing. I finally cancelled my account with them on Jan. 7. They have charged me $119 for a second year without my consent for ? end of the year processing? Since Jan. 7, I have received boxes and boxes of supplies I did not order (and I only use a mobile device that uses NO supplies). They could not give me a label to return and I told them to make sure I do not get charged a cent. Today, They have charged me another $16.95 for shipping! This company needs to be flagged. I have not gotten the $119 back and I'm being told it will take them 5-7 days to REVIEW the $16.95 charge!
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the account history, we have found that the merchant account was closed 1/7/20. The Merchant was notified on her October 2018 statement that an Annual Maintenance Fee of $119.00 will be charged going forward. Continued processing was acceptance of this fee and she continued to process up until 12/15/19. The Annual Maintenance Fee of $119.00 that the Merchant was billed on 1/2/20 was for the year of 2019 which she actively processed. However, as a courtesy, a refund was issued for $119.00 which a partial refund of $39.01 was previously deposited on 1/10/20. Therefore, the difference of $79.99 was refunded today 3/5/20 to the DDA on file. Along with this refund was the $16.95 that the Merchant was charged for supplies. A call tag cannot be issued for supplies. Thus making the total refund $96.94 that was deposited today 3/5/20, please allow 24-48 business hours to reflect in bank account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
THANK YOU FOR YOUR HELP!!!!
Regards
Five years ago my father retired from the family business and I bought the business from him. At this time I went through the process of switching over all of the accounts including the credit card processing account. I went through all of the process' to switch our names bank account information and federal tax id's with our credit card processor to get it out of his name and into mine. This was in 2014. At the end of 2014 when the tax documents came in the credit card processor did not fully switch the information correctly. They switched the back account info but the tax documents still came to my father. I contacted the company and went through the entire process again to get it done correctly. At this time they gave me a new credit card terminal that complied with the EMV change requirements. I was told at the time by their customer service to dispose of the old terminal because they were no longer useful with the new EMV requirements. I threw the old terminal away not thinking much about it and went along with business as usual. Now in 2019 while going through my bank statements for my taxes I noticed that I am being charged 2 lease payments by First Data for the same amount a couple days apart. So they have charged me over $6000 over the last 4 years for an equipment lease that I was told was ended. I called in to try to get a refund for these over charges and was told that the original customer service rep was mistaken and I was required to send the equipment back if I wanted to end the lease. So even though they can see on their end that the equipment has not been used in over 4 years they still saw no reason to send a letter letting me know I have been paying for a terminal that has not been used. They were just content to let me continue paying in perpetuity for nothing. Their "courtesy" solution is to refund 3 months of the lease payments and end the lease. So I have paid over $6000 for out of date obsolete electronics equipment and they offer $380 in refunds. I have requested the contract for the supposed lease but have not received it yet so I don't even have a lease number to provide. I provided my current lease number so they can at lease look up the lease in question based on my name and business info.
Thank you for bringing the stated concerns to our attention. Upon review of the information provided and the account histories, we have found two lease accounts. The original merchant processing account was signed 11/29/12 in connection with a lease *** through our Independent Sales Organization (ISO) Securus. The lease was signed for a 48 month non-cancelable lease for VX570 terminal and PinPad 1000. There is an option of buyout or to return the equipment at the end of the lease term or it will then be placed month to month. The second merchant processing account which was a change of ownership was signed on 3/31/16 and had a different Tax ID than the original processing/lease account. This lease account *** was signed for a 48 month non-cancelable lease for a FD130 terminal and FD 35 PinPad.
Securus as advised that they did not recommend at any time to discard the equipment.
Our records indicate that calls were placed to FDGL on 2/28/20 & 3/2/20 where it was outlined that the Personal Guarantor has a responsibility to fulfill the lease when signing. Also, by signing the lease agreements, you have acknowledged and accepted the Terms & Conditions of the non-cancelable lease.
As a courtesy, both leases have been closed. A refund of three months of fees for $386.97 on the first lease has been offered.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for providing those documents. As you can see from the 2012 lease, I am not ***, I am ***, I never signed that lease. I started a lease for the FD130 in 2015 which I am not disputing and I am not claiming they wrongfully charged me for that equipment. It is the equipment that my father leased that I was charged for that I am disputing. In 2015 when I bought the business and did the switch over of ownership it was not handled correctly. I have provided the additional documentation from 2016 that I had to go through again with them of fix their mistakes from the original 2015 contract. I did everything in those documents you provided but someone on their end messed up and at the end of the tax year of 2015 they sent the tax documents with my fathers name and federal tax ID. This mistake on their end resulted in a lot of confusion and took a while to get sorted out. I think this mess up on their end clearly shows that who ever handled the transfer of accounts on their end didn't fully know what they were doing which makes it extremely reasonable that they passed along incorrect information to me. They told me that equipment my father leased from them was obsolete and could be discarded. Now it is clear to me now this is not their policy now but at the time that was the information I was given. There is no way I would have just decided to continue to pay them $128.99 every month in perpetuity if I was told that I needed to send the equipment back. I expect a full refund of what they wrongfully charged me for equipment that I did not ever lease from them. From August 2015 to February 2020 approximately 55 months at $128.99 so $7094.45.
Regards
Upon further review, the lease *** was under *** which was signed in November 2012 and we understand that it was under your Father *** but the fact remains, this lease had the same banking ending *** as you and it was his responsibility to fulfill the lease. First Data Global Leasing withdrew the monthly fees out of the DDA that was on file. This lease was closed 3.9.20 and this is the account where a refund of $386.97 was offered. As stated previously, there is an option of buyout or to return the equipment at the end of the lease term or it will then be placed month to month as this was. There will be no additional refunds forthcoming.
Very easy to get set up. Quick response from all team members and great rates
Very easy to get set up. Quick response from all team members and great rates
Company is trying to bill me for a compliance fee for credit card machine that I own and have no contract with the company.
Company was cancelled in January 2020 and now is trying to collect a compliance fee of $123.65 plus now a collection agency is adding $150.00 for a total of $273.65
I do not owe the compliance for the year because the company was cancelled the first of the year. I have no contract with this company because I had been with them for 12 years and the first four years my contract was up and I paid for all the equipment. It appears that they are trying illegally and immorally to extract money.
As stated previously, the Merchant was informed of the Annual Compliance Fee on their October 2018 statement of $119.00. The fee is for the year of 2019 to which the Merchant processed up until 12/6/19, therefore the charge is valid. However, as a courtesy, we have waived the collection fee of $150.00 which leaves the current balance of $123.65 that is due. We recommend that you call our Collections Team directly at 800-833-9049 to discuss payment arrangements.
see attachmentI have requested many times to have this account CLOSED.
Upon further review, our records indicate that the Coral Springs address was not provided by Money Network Customer Service and that it was actually advised by the Cardholder on 10/30/19 that she mailed the written cancellation request to Coral Springs. The Cardholder was advised that it was the incorrect address and was provided email/fax. Also, the Cardholder was advised on 10/15/19 that the card/account closes after six months of inactivity at a $0.00 balance and not as soon as it hits $0.00 balance that it would be closed which was all outlined in the Programs Terms & Conditions. The account/card has been closed to which the Cardholder was advised of on 2/4/20 when she called Money Network.
Upon further review, our records indicate that the Coral Springs address was not provided by Money Network Customer Service and that it was actually advised by the Cardholder on 10/30/19 that she mailed the written cancellation request to Coral Springs. The Cardholder was advised that it was the incorrect address and was provided email/fax. Also, the Cardholder was advised on 10/15/19 that the card/account closes after six months of inactivity at a $0.00 balance and not as soon as it hits $0.00 balance that it would be closed which was all outlined in the Programs Terms & Conditions. The account/card has been closed to which the Cardholder was advised of on 2/4/20 when she called Money Network.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject this response because it does not address: (please see attached hand-written list)
a. date that the account
b. data files securely destroyed
c. explanation as to why I was given incorrect address
d. Photocopy of envelope (see attached doc)
e. explanation as to why the account would close at Zero.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I reject this response because it does not address: (please see attached hand-written list)
a. date that the account
b. data files securely destroyed
c. explanation as to why I was given incorrect address
d. Photocopy of envelope (see attached doc)
e. explanation as to why the account would close at Zero.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below (see attached full description)
1. They did not address why they didnt close my account on 10/15/19 and at zero balance when I requested.
2. Why was I provided an incorrect address by their customer service
3.Confirmation that my personal information has been destroyed.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below (see attached full description)
1. They did not address why they didnt close my account on 10/15/19 and at zero balance when I requested.
2. Why was I provided an incorrect address by their customer service
3.Confirmation that my personal information has been destroyed.
Regards
As stated previously, the account was not closed on 10/15/19 because a cancellation letter was requested and not received until the original Revdex.com complaint was used as that documentation. Also, per the instructions that were provided to you while speaking with Money Network Customer Service, they informed that the account would close after 6 months of inactivity at a $0.00 balance. The calls were reviewed and at no time was the incorrect address provided for the cancellation to be sent to. Lastly, the Money Network accounts are not deleted.
I am a partner in the business of Saint City Vapes located in St Albert, Alberta. We had a sales representative approach us in our store for a new merchant service provider with hardware. We did agree to use the new debit machine with First Data merchant services. Not only I was not made aware that the company would be pulling a credit report against me personally, they made 3 hits against my personal credit profile. Once on November 19/2019, once again on November 21/2019, and yet again on November 22/2019. These 3 hard hits to my profile resulted in a drop to my credit score of nearly 40 points and dropped my rating from a status of very good to good. This is having a direct impact on my current application for a mortgage. These 3 hits will currently remain on my profile for 2 years unless removed my First Data.
I did contact Equifax and they would not remove the multiple hits against my profile and only First Data can request this as it is obviously a mistake on the part of more than one employee or department.
I have tried to contact First Data at the numbers listed on my credit report which are 905-602-3560 and 905-602-3545 however nobody will return my calls or follow up.
Product_Or_Service: Merchant Services
As stated previously, per your Merchant Processing Agreement (MPA) and by signing, this allows us to pull consumer reports. It may be beneficial that you educate yourself on the MPA. These credit inquiries will not be removed as they are valid inquiries. As stated, please send the credit report to [email protected] when you receive and reference case 367413.
I called (800) 845-8683 and asked what was going on. I was told there is a fraud alert on my band card. They will not let me speak with supervisor.
I was at Walmart today trying to buy food before it snows. I was told my bank card was declined. I called (800) 845-8683 and asked what was going on. I was told there is a fraud alert on my band card. They will not let me speak with supervisor. I want them to pay for a card to be delivered to me. The last time I asked one of the people that answer the phones and asked for a replacement card to be mailed to me. They never mailed it in over two months time. They keep putting me on hold when I ask to speak with a supervisor.
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the account history, we have determined that Money Network's Fraud Team was alerted to the account for compromised card data and placed the hold on the account. The card was closed and a new card was reissued to the address on file on 2/18/20.
Money Network denied my request for money $330 that was hacked from my account on February 7, 2020.
On February 7, 2020. My money network account was hacked. Someone made unauthorized purchases to Apple.com totaling $330. I am a single mother of three, living paycheck to paycheck and can not afford this loss.
I talked to customer service and was told to fax a dispute letter and within 10 business days I would receive a provisional credit. Two days ago I called customer service to check on the status and was informed my provisional credit was denied due to inconsistencies. They said my dispute claim was dismissed and to file a letter of appeal to reopen it.
I am losing patience quickly. Spending money to fax letters requesting my money back. I did not authorize these transactions. Upon reviewing Money Network card reviews, I am not alone in there poor and unfair treatment. Please please help me.
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the account history, we have found that the dispute was denied for inconsistent conflicting information. Specifically; Previous undisputed transactions with the Merchant Apple on 2/2/20, 2/3/20 & 2/6/20. A Denial Letter has been mailed to the address on file on 2/17/20 outlining the denial. We consider this case resolved and closed. If you have any questions, please call Money Network directly at 888-913-0900.
I had my pay card stolen the company denied the dispute due to prior history with the store. Even after I had summited a full police report
My wallet was stolen 8/16/19 I called the police when it happened they took all my information took finger prints off my car that had been broken into. I was with the cops while I was locking my card and by that time who ever stole it had already made 3 perches Wal-Mart in the amount I have attached the letter I wrote and the full police report I sent them showing all 3 transaction made not be me.
Thank you for bringing the stated concerns to our attention. Upon reviewing the information provided and the account history, we have located the two disputed transactions processed on 8/17/19 for $10.59 and $374.10 at Wal-Mart, Lakewood, Co. Money Network has reviewed the documentation again and the denial still stands. Specifically; - Cardholder has robust history for undisputed transactions at the same Wal-Mart. - The disputed transactions were PIN based, face to face transaction, meaning the PIN was used. - Transaction times do not coincide with times on Police Report. - Disputed transactions were processed at 8:30 PM, yet the Police Report stated 5:30 - 6:30 PM that the card was stolen and transactions were processed while in the presence of the Police. The disputed transactions are not indicative of third party fraud. We consider this case resolved and closed on our end. Denial letters have been mailed to the Cardholder.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This information is incorrect how does the police report have the same amounts or what was stolen and yet they did refund the 104.00 but not the other two amounts that took place minutes from each other. I know for a fact the pin was not used these cards where taken and used while I was with the police I am asking if you can please help me look further into this. This is beyond me I cant believe this why its on there end for 8/17/20 this was reported 8/16/20.
Regards,
***e
As stated previously, Money Network has investigated the dispute claim and their findings are not indicative of 3rd party fraud. The police report has the information because the Cardholder provided it to them. Money Network did not and has not refunded the Cardholder for any of the disputed transactions. These are PIN based transactions and were processed at 8:30 PM after the police report was written and does not fit the timeframe of the Cardholder's claim that the card was stolen. The denial stands and we consider this claim resolved and closed. We recommend that the Cardholder go to the Merchant for a refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This in incorrect I believe the Money network post dates are inaccurate I called Money network 8/16/19 and reported card stolen they deactivated so how was it used 8/17/19
Regards,
***e