First Data

This company is scamming people saying that MetaBank will become the issuer of your Money Network Account card. I don't own a MetaBank card. It also states that the current card is issued by Bank of America and will continue to work until your receive and activate your new card that is issue by MetaBank. Customer Service number is 1-800-845-8638. According to the paper the website is www.moneynetwork.com. They sent this paper to an old address. Luckily the mailman knows my current address and put it into my box. There are similar businesses with this same address but if you pay close attention the address is:
Money Network MNCOG
One Wester Maryland Parkway
Hagerstown, MD 21740
Do NOt Call This number it is a scam to get all of your information.

Unfortunately, I believe that destroyed the debit card and and through it out thinking it was junk mail. I have been calling both the IRS and going online to “get my payment” for 4 days but have been unsuccessful. I am hoping that this complaint will point me in the right direction. Thank you for your attention to this matter.

I have received a telemarketing call on Wed, Nov 27, 2019 from a sale man name *** (Paysafe Group Company) tried to sell merchant service to me and promise me that all fee will be cheaper than the one I currently using which Chasepayment Tech. He never tells me that there should be two contracts and NEVER EVER tells me that the merchant machine CANNOT be return. I have used his machine for a month and half and never use it again. The fee is high compare to Chasepayment Tech. I've been contact him which I called and emailed too many times. He passed it onto this co-worker and his co-worker tells me that he works from home. Finally, his co-worker called say that "my account has been closed" but I cannot return the merchant machine which they work together until now. I have look up on Google showing that his company and first date are work together.
The merchant machine that he signed me up for 48 months and when I called first data, they want me to pay $4,144.78 ($84.31/month) to get out of the contract. But I told them that I have NOT used that machine after a month and half and I also sent that machine back to TASQ Technology, 1169 Canton Road, Marietta, GA 30066. They received that machine on Tuesday 6/02/2020 at 11:15 am
DELIVERED and signed for by: JDONOHUE. Of course, a little delays due to Covid-19 and battle with the company. This company is totally SCAM.

Paysafe Group
P.O. Box 6600
Hagerstown, MD 21740

First Data Global Leasing
P.O. Box 173845
Denver, CO 80217

Refusal to dispute fraudulent charges,charged for two replacement cards only recieved and needed one ,11.40 checks purchased or withdrawal fees on 05 28 2020

On April 4, 2008 I called First Data for cancellation of the service and I was told to return the credit care equipment in order to cancel. I mailed the machine with tracking receipt and First Data acknowledged they received the machine. First data has been still charging me monthly even though the machine was returned and accepted by them. I called First Data and spoke with ***, manager, about it and informed me that I did not call to cancel although I called and got he address where to mail the credit machine. On Jan 2020 I was even charged for machine maintenance even though they have the machine for 2 years.

Received a today stating that they have created a new card and supposedly my old card will be cancelled when the new one arrives. Problem is I never had a card with them "Money Network" that is. I called them to figure out what was going on, because I feel like somebody might have stolen my identity. I spoke to two representatives, they asked for my name, for my complete social security number, and birth date. I gave it to them and explained that I don't recall ever having a card with them to even have an active card or to receive a new one. They stated that it was from 2016, and asked have I ever worked at a store. I answered yes, because I've worked in customer service for a majority of my work history. I stated again that I never had a card with them and asked what company. They told me that they can't tell me that. I informed them that they now have my personal information and they need to tell me what's going on because I'm trying to figure out if a company is claiming as an employee or if my identity has been stolen. They insisted that I would have to tell them the company name first before they could tell me the companies name. That makes no sense because if I knew the name I would not be asking them. I feel like I need to contact the social security office and a lawyer because they now have my personal information and hasn't told me anything. I need some answers asap. A supposed card/account, for a company they want tell me name, and apparently it's been a active account since 2016-2020.

I received a letter from FDGL requesting the lease machines be returned. However, there was no return shipping label. I sent a email requesting one and was refused. I do not remember anything in my lease agreeing to pay to return the credit card machines. I also signed a new lease for a new machine. I believe FDGL is responsible for paying shipping cost and not me.

They will not release the 115.00 pending deposit from *** hotel. Mn said 31 days. Unless I send a company letter showing my info my card info and statement to release.. the hotel gave me my reservation paper with the the letterhead logo they wanted it shows my dates it shows my refund date of the deposit on may 22nd it shows my card number and authorization to release the funds to MN and signed by manager *** of the hotel. The hotel is not going to handtype them a letter because she claims they can't they don't have word. This hotel is going out of business they don't even have a fax machine. After sending moneynet the documents signed by *** hotel. I called moneynet was transferred to what was a manager whom put me on a 21 mins hold did not ever check in with me. She advised me that the back office says they don't see authorization that is clearly on the documents and she even circled it to show them. It's been 20 days I've giving them the info requested please give me my money. This is crazy

For more than a decade I used FIrst Data Merchant Services for my credit card and check scanning for my business. In early March of this year, there equipment stopped working and they failed to provided a replacement that worked either. So, in early April; perhaps as early as April 1st, I informed them that I was cancelling my account. They use they phone system to stone wall and prevent you from speaking with anyone. I called dozens of times, spent countless hours on the phone, plus I sent faxes and emails. They continued to bill me for NO SERVICES. I was no longer using their business. Finally, on May 8th, I received an email from them requesting that I e-mail they me request to cancel services. I immediately did, but they continued to charge me. In spite of my request for confirmation that my account(s) had been cancelled, I continued to be charged by them and email them angrily. Finally, on May 18th I received an e-mail claiming that my 'Telechek accounts have been cancelled. No charges have been made on your account" This turned out to be a lie. NOTE: one of the difficulties with First Data is their use of multiple name, which creates confusion, but the "Telecheck Merchant Services" is part of First Data (It also may now be under the name 'fiserv'. Well, I continue to be charged. I was debited 3 times on May 5th for $290.80, $30.94 and $26.80 from First Data Merchant Services. Then, I got a $30 fee on May 20th from "Telecheck" and now on June 3rd of have taken money from my account three more times in the amounts of $40.52, $19.95 and $7.76.

FDGL First Data Global Leasing deducted monthly charges from Sept 2015 to April 2020, totaling 4495.82. For services and/or equipment that was never provided. The deduction was determined to be false only after an internal audit much later.
Many calls were made requesting information, copies of buyout, etc. Each phone call was the same, I requested information, and they couldn't provide until I gave them my checking account number.
Each time I call, a different person.
I had to stop payment on the deduction, for which, no one has called me from FDGL to inquire about.
Product_Or_Service: Credit Card Processing Services
Account_Number: 052-1246478-000

No ??, Theifs, down right criminals. Constantly tacking on new fees. Try Sguare instead.

I called First Data and Clover over 10 times in the last two week about my account and no one has called me back to help me resolved why my acct was cancelled. I need to resolved this asap and I have about $10,000 in credit in my Clover account that haven't been credited to my business checking, that First Data is holding back and I want them to be transferred to my business banking account asap.

My Merchant ID is: ------- Company Name: Intermarketing Inc

Address: 299 S. Walnut Bend Suite 100, Cordova, TN

Please call me asap 901-335-4242

Thanks,
Rebecca

Rebecca Lin
Intermarketing Inc
299 S. Walnut Bend Suite 100
Cordova, TN 38018

BUYERS BE AWARE you are going to pay thousands of dollars just to cancel with them!!!, before signing the contract with this company be very careful what you signing into, first of all it is impossible to cancel the contract with them the sales rep told us you can cancel anytime but guess what since we are closing the business due to COVID19 we spent hours on the phone trying to close the account and we end up in transfer from one person to another for 2 hours until you give up and hang up this is for days the other option is to pay 3000 USD!! the only other option is a payment of 70$ for four years for a piece of machine that you could buy for less than 200$ and you cannot return it if you return it they will charge you a couple of hundreds more for "improper return of equipment" and a few hundreds fees and you still stuck with 4 years contract, they promise you that you will save on the transaction fess but you end paying thousands every year for all the hidden fees inside the contract from monthly fees to annually fees, the third thing the contract require that you become a personal guarantor and even if you want to transfer the machine to a new business you become the personal guarantor and the new owner as well it is so shady business do your research and never trust the sales person which is now in a meeting every time we call her the scam artist. PLEASE STAY AWAY AND LOOK ELSE WHERE.

Payments greatly exceed value of equipment over full lease term. The total cost by the end of the lease can run anywhere from three times to as much as ten times the cost to purchase the same equipment. You cannot cancel withour payint the FULL amount although the equipment is not worth it, Contract terms up to five years and the Lease is noncancelable
Early termination requires paying out all remaining months of contract and they draw it directly from your checking account.
Poor customer service and support, very hard to reach help or assistance.

I am a current money network customer and that has Had an on going problem with fraud being committed on my card an I have been waiting well over 30 days of an ongoing investigation with no resolution yet I have yet to receive a call back for a statue daily an still get nothing I have bills to pay just like you my stimulus check is taken by child support as well as out of my check I’m behind on rent and have nothing they still have my old account info tied to the active account and I don’t have in my possession

Similar compliant as everyone posting. They are holding up monies owed!!! Reason they give is Risk Security department is reviewing. But NO ONE CAN GET AHOLD OF RISK SECURITY DEPARTMENT. Was told they have no idea what to do, don't know if funds can be returned to customer. I am wondering, where is the money being held!! if in an interest bearing account, they are truly making a lot of money!

I have been a client of this product for 11 mos and have recently encountered tremendous problems with the company's resolution of an issue with changing my banking information for my system and their customer service approach to this issue. After submitting all of the required documents, which included voided checks, letters from the banking institution, and have been back and forth on the phone with various Representatives, no one has been responsive to my problem and have yet to reactivate my payment system which is causing loss revenue; I'm unable to pay wages appropriately, account for items being sold, accurately account for inventory and loss of revenue due to inability to accept credit card payments. I have done every step that First Data/Clover has required. My business does not have any outstanding balances and this problem hasn't been resolved in three weeks, after speaking with multiple Representatives. They are holding funds that were submitted to me as payments prior to this issue and haven't released my funds into my bank account. This has been the most unprofessional and distrustful situation that I've experienced while using their service. I have exhausted all means of getting a response or resolution to this problem and would greatly appreciate your help.

There is a pending transaction on my bank account. The company says they will not release my funds until certain information is provided my the merchant or I have to wait 31 business days for the transaction to clear. . The proper information was sent from the merchant and I was told it was incorrect. When I requested a copy of what was sent to the company from the merchant I was told that they would not provide the information so I could see what was missing. I then asked for a copy of the terms and conditions stating their 31 day hold policy. First I was told the information was online, I went through all terms and conditions with one of the companies associates proving that the information was in fact not online. I was then told that they could not provide proof of the policy that I had to take their word for it. I have been trying to gain access to my money since April 27,2019. The company is refusing to provide me with the information I asked for and is also refusing to release my funds even though they cannot prove or provide their so called “policy”

Our company opened a merchant account several months ago with First Data. Last month around the 18th we were notified that our payments have been suspended. The following week they said that due to our business scaling up our processing volume that they needed more information about why our processing volume had increased. We supplied everything that was requested explaining that we had a winning marketing campaign that allowed us to increase our sales volume. They replied saying they would get back to us in 24-48 hours. About 5 days later they sent and email in broken English with misspellings saying they were exiting the business relationship. They asked us to call them to regain access to well over $100,000 that was held. We have literally called more than 20 times at this point and emailed more than 10 times. All calls go direct to a line that doesn't allow you to get in contact with a live person and none of our emails have been replied to at this point. It's been nearly a month now and they are still holding a significant amount of money without us having any means of getting in contact with them to get our money back. Their customer service isn't bad it's non existent and we have been forced to lay people off due to them unjustly holding our funds without as much as an explanation and/or a time that we will get the money that we compliantly processed as per the contract that we signed with them.

FIRST DATA GLOBAL LEASING IS A TOTAL SCAM! They sent a sales person at my business and as a new owner they tricked me to believe that we need there equipment to process EBT cards. I got suckered into signing a 48 month contract and now they are not canceling it. I have been paying them for over a year now.