Exxon Mobil

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty has approved a repair claim for the items that were verified as mechanically failedThe repair shop had also noted several rusted components that would not be covered by the terms of the vehicle service contract The customer does have a towing reimbursement provision on their contractGWC has processed a fifty dollar, $50.00, reimbursement for towing charges on September 14, The customer will receive a reimbursement check by mail I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedThe customer did have a claim submitted March 10th, for several items that are not listed for coverage on their vehicle service contractOnly items specifically listed in the Component Coverage section would be eligible for coverage through GWC WarrantyWith regards to cancellation and refund, the service contract does address that specifically as follows; #CANCELLATION(S) AND REFUND(S): If You cancel this Contract within the first sixty (60) days and, if no claims have been filed, You will receive a full refund of the entire Contract purchase priceIf this Contract is canceled after the first sixty (60) days or a claim has been filed, You will receive a pro rata refund of a portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, less any claims paid and a service charge of fifty dollars ($50) or ten percent (10%) of the pro rata refund amount to be refunded, whichever is lessIn the event of cancellation, the Lien Holder, if any, will be named on a cancellation refund check as their interest may appearAll cancellations must be made through the Selling DealerThis Contract will not be cancelled by Us unless there is nonpayment of premiums or a direct violation by the Contract Holder as stated in the ContractThe customer would need to contact the Selling Dealer of the warranty to submit a cancellation and refund requestIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved and paid the repair claim in question totaling $2, dollarsThe customer did have the repair claim initiated prior to the activation of the vehicle service contract, so there was a claim processing delay until we had received the finalized paperwork from the selling dealerI have attached a copy of the vehicle service contact for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

[redacted] I have reviewed the complaint and GWC has never agreed to cover any repair, this is still a non-covered repair per the GWC contract due to overheat If you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation John W [redacted] *** ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved the repair claim in question in accordance with the terms of the vehicle service contract regarding parts and labor coverageGWC has approved a total repair of $based on the verified failures to the engineThe repair shop is recommending other repairs to the customer that was not verified as failed during the claim and inspection processThe customer would be responsible for any repair shop recommendations where a failure has not occurredI have attached a copy of the vehicle service contact for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext

Reference: Complaint # [redacted] – [redacted] * [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has contacted the customer directly to offer them the option to submit a cancellation and refund request through the selling dealer of the vehicle service contractThis is a goodwill exception to assist the customer with cancellation based on their request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-####

[redacted] [redacted] I am rejecting this response because: GWC had already agreed to repair the engine for $based on the findings of the inspectorThe repair told them that the engine had preexisting problems that caused the crossover pipe to crack and leakThe repair shop [redacted] advised GWC that they would not warranty the work of the head gasket were replaced only because the engine has internal preexisting conditions , as seen in comments of the receipt in attachmentsGWC told the repair company to breakdown the motor after such denied the claim and left me stuck with the bill of $(see attachments)GWC has jumped liability based its independent findings of possible overheating but the repair shop told them the car never overheated before or after first repairThe warp heacame from previous engine failure [redacted] [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved, and paid, a Turbocharger replacement claim in accordance with the service contract terms totaling $The Fuel Injectors are not listed for coverage in the Component Coverage section of this service contractOnly items specifically listed in that section are eligible for coverageThe customer can submit for a cancellation and pro rata refund of the service contract costThe service contract addresses this specifically as follows; • If this Contract is canceled within the first sixty (60) days for New Vehicles or the first thirty (30) days for Used Vehicles (those vehicles without manufacturer warranties), We will refund the entire Contract purchase price if no claims have been filedIf a claim has been filed, You will receive a portion of the Contract purchase priceWe shall issue a pro rata refund of the Contract purchase price based on the lesser of the remaining time or mileage on the ContractIf this Contract is canceled after the first sixty (60) days for New Vehicles or the first thirty (30) days for Used Vehicles, You will receive a portion of the Contract purchase priceWe shall issue a pro rata refund of the Contract purchase price based on the lesser of the remaining time or mileage on the Contract, less a service charge of ten percent (10%) of the Contract purchase price or twenty-five dollars ($25), whichever is lessIn the event of cancellation, the Lien Holder, if any, will be named on a cancellation refund check as their interest may appearIf no Lien Holder was used to purchase the vehicle service contract, You will receive the refund check per the terms outlined aboveAll cancellation requests can be submitted through the Selling Dealer, the Lien Holder, or Us, and will be processed by GWCIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedThe customer did have repair work completed prior to contacting GWC WarrantyRepair work completed without the issuance of a claim authorization would not be eligible for coverageThe service contract addresses this type of issue specifically as follows; COVERAGE: We agree to repair, replace, or reimburse You the cost of repairing or replacing a Covered Component on the Vehicle as a result of a Mechanical Breakdown arising out of the use of Your Vehicle, less Your Deductible, provided that We have given prior authorization before repairs beginEXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below• Repairs without Administrator’s prior authorization and issuance of a claim authorization number GWC Warranty would have no obligation towards the costs associated with these unauthorized repairsI have attached a copy of the contract application for your review alsoIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Supervisor [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedThe vehicle service contract does address cancellation and refunds specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation are met, the customer is urged to contact their selling dealer to submit a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-####

Reference: Complaint # [redacted] – [redacted] - Nu Vision – Second Rejection response The maintenance records submitted by the client were not acceptable for considerationWe have advised of the cancellation and refund procedures in the prior response I have attached a copy of the contract application in prior correspondence If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: As I stated before that I sent over what I have as far as a service record which includes them going in to check the fluids and tell me what needs to be done I paid for money out of pocket for that service just like I paid for number of other services out of pocketMy car as you know has a computer on the dash that tells me when things need to done in a orderly fashion I did not neglect the car in anyway to come across a transmission problem the moment I see something needs to be done I handle it I'm pretty sure they have records of me calling in trying to get a number of things fixed that was suppose to be covered but I ended up paying out of pocket because it was part of a unit and not the whole thing and some of those things totaled up in the hundreds it's an expensive car and I'm willing to pay for what needs to be done that's not covered under the warrantyLet it be know that the numbers you have for the odometer and what I actually bought the car at are off which I found out once I called your company and was toldI have documents stating the actual read Regards, [redacted] [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: There are several components missing in the Alldata's labor guide in reference to what actually needs to be removed and taken apart to fix the diagnosed issueThe problem is, if I approve the teardown for diagnosis the warranty company has decided not to cover the labor in which mainly includes the teardown and the building up after fixing the failed componentsThe way the engine is designed, certain parts need to be removed in order to fix the issue and the engine will need to be removed in order to get to these partsI just would like for GWC to meet the autoshop's data, or any autoshop for that matter, with in terms of laborThe autoshop is using the standard labor guide provided by the [redacted] manufacture for fixing the carAlthough this is a aftermarket warranty, the standard method to fix the car does not changeI asked GWC to provide me with local shops in the area that would comply and use Alldata's labor guide and their suggested labor timesThe shops they have provided stated it would take the same amount of labor and time, which they are not covering, to fix the issueI am perfectly fine with taking the car to be repaired at an GWC approved autoshop or any shop that uses GWC's suggested Alldata labor guideCurrently, I have been unable to find any local and surrounding shop where the labor meets what the third party adjuster and GWC claims in Alldata labor guideMy conclusion for this is that the data being used by GWC is incorrect, although it may be up to date its obviously not showing critical pieces in the procedure to fix the issueIf you can find me a shop in the area that agrees and will fix the issue using your suggested labor and time I am fine with going to that shop for repairs, that has yet to be doneCustomer service has been rude and unable to justify their claimsI have asked for the report to compare to other labor guides, it hasn't been providedI asked for a call from a Manager, which they promised would happen, that has not happened Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] – Contract for [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe repair claim for the condenser was approved in accordance with the terms of the service contract regarding part and labor coverageIn regards to Freon and Sales tax coverage, those items are specifically excluded from coverage on this service contract I have attached a copy of the contract application for review of these terms and exclusions If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] & [redacted] – Second Rejection Response I have reviewed the customer’s rejection of our second responseThe components that had failed and caused the engine damage are not listed for coverage on this vehicle service contractAny consequential failures as a result of those non covered components, would not be eligible for coverage through GWC WarrantyThe service contract addresses this specifically as follows; EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below• Repairs to Covered Components caused by the failure of a non-covered componentGWC Warranty would have no obligation towards the repair costs associated with these non-covered failuresI have attached a copy of the contract application with prior correspondenceIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI am not seeing a [redacted] in our system, could this warranty be under a different name? do you have the last six of the vin number that I can search with? If you have any questions at all, please do not hesitate to contact me againThank you, GWC Warranty Corporation John W [redacted] Litigation & Escalation Manager [redacted] ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Labor to replace the condenser was $ Warranty reimbursed me the $ but didn't reimburse me the labor of $ Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the claim that was called in for a fuel pressure release valve, fuel injectors, break switch, transmission converter seal and an alternator. The alternator was the only... item covered under the warranty. [redacted] has a Powertrain Plus contract, only the item specifically listed under the Powertrain Plus section are covered. I have attached a copy of the contract to view. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W [redacted] Litigation & Escalation Manager ###-###-#### ext. ***

We have reviewed the invoice that *** *** has submittedAs
indicated on page of the invoice attached, GWC Warranty had approved and paid
$1,towards the Transmission repair work eligible for coverage under the
vehicle service contract.If you have any questions at all, please do not hesitate to
contact me again.GWC Warranty CorporationJoe *** B***Claims
Department

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The company refuses to work with me on anything They only paid 1/3rd of the TurboCharger claim as they state the dealership charged too much for the general area of that vehicle This is a *** *** everything is expensiveNever have I had a warranty say they just simply wouldnt pay for something Bad business and the company gives pretenses to get customers to buy their coverage I would like my money back or at least the difference of the warranty coverage and what they have paid out.
Regards,
*** ***