Exxon Mobil

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty has approved the transmission repair claim in question in accordance with the terms of the vehicle service contract regarding part and labor coverageThe claim coverage total was $for the parts and labor covered by the vehicle service contractThe customer has charges for state sales taxes and the deductibleSales tax is excluded from coverage on this vehicle service contract and is addressed specifically as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Sales Tax on parts or services, unless otherwise required by State Law I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe customer has a specific component coverage contract with GWC WarrantyThe level of coverage selected by the customer does not list the “Battery” or “Turbocharger Solenoid” in the Component Coverage sectionOnly Components specifically listed in that section would be eligible for coverage through GWC Warranty I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Reference: Complaint # [redacted] – [redacted] Contract holder - [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved the repair claim in question in accordance with the terms of the vehicle service contract regarding parts and labor coverageWe had discussed with the customer also on October 10, 2016, and they were going to be bringing the vehicle to an alternate repair shop to have the repairs completedI have attached a copy of the vehicle service contact for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

This is in response to the answer to my complaint of GWC WarranteeWhich I rejectTheir answer was ludicrous.My car was inspected by two separate [redacted] dealerships and both had the exact same codes as to "check engine" light that remains onThe same parts were found to be defective.The test performed by GWC was to clear the engine light and drive it down the street and backBecause the check engine light remained off, it was determined the defected parts that were found by both dealerships were in good working order Ridiculous! I and the Techs were stunnedAs left the dealership the check engine light let up again.Ohio will not accept a car with check engine light onI was told that that test is Bogus, illegalOhio states the car must be driven for DAYS before the inspection when check engine light is clearedThey know this trick! They actually laughed at me when I told them what GWC didDefective parts are listed on the invoice from North Olmsted [redacted] ***These must be repaired.GWC must attend to this before it becomes a legal matterI paid thousands for their ULTA plan and they refuse to honor it.This may be found to be fraud

Reference: Complaint # [redacted] – [redacted] Re: [redacted] contract Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty did have a claim initiated in October for an overheating concern due to coolant loss from a leakThe mechanical inspection that was completed had verified severe overheat damage to the engine from continued operation with an active coolant leak, and no failure to the head gasketsThe vehicle service contract specifically excludes coverage of overheating failures as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below• Repairs required because of collision, modification, abuse, overheating, fire, theft, freezing, vandalism, Acts of God, or any loss that is insurable under standard physical damage coverage whether or not such insurance may be in force with Your Vehicle GWC Warranty would have no obligation towards the repair costs associated with the overheating damageI have attached a copy of the vehicle service contact for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe [redacted] B [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] – Rejection response The component the customer is attempting to reference is specifically named a Valve SealThat Component is not listed for coverage in the Component Coverage section of the vehicle service contract this customer hasThe Seal and Gasket coverage is listed specifically as follows; SEALS & GASKETS: Cylinder head gaskets & intake manifold gaskets are coveredAll other seals & gaskets are covered as a result of a Covered Repair The Valve Seal is not specifically listed for coverage and GWC warranty would have no obligation towards costs associated with this repair I have attached a copy of the contract application with prior correspondence If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The dealer is still working to gather the details of the contract to forward to GWC WarrantyI am requesting a hold on this case to render time for paperwork to be transmittedI definitely thank John for working with me on this matterWe are near the finish line on this open claim Regards, *** [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The dealership in which diagnosed my car did not inform me to have oil change receipts dating all the way since I got the car I asked how many and The lady cathy who is in the service department said that the adjuster never specifyed on how many I needed.Secondly, Academy auto where I got my oil changed only had a log book with the information of what they worked onSo when I asked for a copy of the receipts, they went back in the log book and wrote me receipts from which they got the information out of their log bookThey were not fraudulentI didnt know I was supposed to keep my reciepts from oil changesI never needed them before because I never went through anything like this.That is why the owner signed his name to itI called and let the shop know it was OK to go ahead with the teardown but hopefully I will not have any problems after nowThank you Regards, [redacted]

Reference: Complaint [redacted] Thank you for contacting GWC Warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associated GWC Warranty did process a cancellation request through the customer’s selling dealer May 13, The customer would need to contact the selling dealer in regards to any additional refund due I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:That was the original response given by GWC prior to me filling out the Revdex.com complaintThe message last sent by you provides GWC's contract and no where in it does it say that a used part (in this case something major - transmission) from a scrapyard, or from another totaled [redacted] will be usedI have never had a automotive warranty company say that in a just powertrain contract (which is all I purchashed and covers things-the engine and the transmission) the broken transmission will not be either rebuilt, (which is the cheaper option but still more than the roughly $2k option they are giving me) or be replaced with a new transmission - the later of which I am not asking for as standard of care in the automotive repair industry is to rebuild the transmission which also comes with a separate year warranty from the service shop that does the workInstead, GWC wants to send me another transmission of which Mike, one of their CS reps told me are retrieved from a scrapyard off of trucks that have been totalledThere is no way to verify: the condition of the transmission, whether it has been damaged or not as well as the mileage on the transmissionIn August of I learned this the hard way when GWC did the same thing and I was forced to take the used replacement transmission...To prove my point further the first replacement transmission they sent back in August 15' was crackedIt took another weeks for them to send a 2nd replacementThat 2nd replacement was installed, worked for roughly 7k miles and not even half a year before it completely failedIf I accepted their offer for a 3rd used replacement transmission I am essentially back where I started and have a well deserved notion to believe this 3rd transmission will only last a few more miles meanwhile by that point I will be out of my warranty and out of close to $5k between the original cost of their powertrain warranty (not bumper to bumper), the deductibles for both, plus $a day for over two months between the two times the transmission failed in rental car feesIf I had known they were going to take an unethical approach and waste my time and money I would have saved that $5k plus and used it to have my own rebuilt transmissionWhen purchased I was told that it was a great warranty for your two major components (engine and transmission) and that if I planned on keeping the truck a long time they would have me coveredTwo to three weeks ago when I spoke with their head of claims, he specifically said "Our job is not to fix your transmission or guarantee the replacement will workIt is just to get you back on the road."I feel like I'm nuts...the offer they are trying to get away with has proven to fail twice, first with the cracked transmission they first sent in August but more importantly THE FACT THE TRANSMISSION THEY PROVIDED ALSO IN AUGUST DID NOT LAST MORE THAN 7K MILES AND COMES WITH NO TERMS OF WARRANTY OR GUARANTEE!If you ask any automotive service personnel, they will tell you standard of care for this is a rebuilt transmission as the cost of a new one is very highThey don't even mention the option of a used replacement...I mean we are talking about a warranty on a passenger truck...not some hot rod being built in the garage!My offer, which I explained to GWC already is because the used replacement from August already proved to be a complete joke, they (GWC) should be obligated to pay for the current transmission to be rebuiltI am willing to end my contract and warranty early with GWC immediately once this is done so they no longer have to have me as a customer for future claimsA rebuilt transmission is roughly $4kThe vehicle is at [redacted] of Smithrown (which brings up another point - when the tranny did fail, my [redacted] dealer was right across the street and I had to push it into their lot...GWC is also saying that in order for ANY work to be done I'd have to take it somewhere else...how may I ask? Pay another $1k for a flat lift? When I asked [redacted] and GWC why that was, I was told by [redacted] doesn't accept used scrapyard replacement transmissions as that is not standard of care and a very shady way of doing business that could affect ***'s reputationI apologize for the lenghthy response but what GWC has already pulled on me once and is now trying to do again in extremely unethicalThis is the first time I have ever had to speak with the Revdex.com over anythingPlease help me out here Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problemThe vehicle service contract does address cancellation and refund procedures specifically as follows; CANCELLATION(S) AND REFUND(S): • You can cancel this Contract if Your Vehicle is declared a total loss by the insurance company insuring Your Vehicle, or the Vehicle is validly repossessed by the Lien HolderAll cancellation requests must be processed through the Selling DealerIf the Selling Dealer has gone out of business, You can submit your cancellation request directly to UsIn the event of a cancellation, the Lien Holder, if any, will be named on the cancellation check as their interest may appear • Right To Return Your Contract: You may return this Contract within the first thirty (30) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase priceThis right to void this Contract only applies to the original Contract Holder • If a claim has been filed under this Contract or if You cancel this Contract after the first thirty (30) days according to the terms and conditions listed in this Contract, You will receive a refund of a portion of the Contract purchase priceWe shall refund a pro rata portion of the amount received by Us from the Selling Dealer to You or the Lien Holder based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by Us and a fifty dollar ($50.00) service charge • The Selling Dealer will refund their unearned portion of the Customer’s total Contract priceIn the event the Selling Dealer cannot return their unearned portion of the Customer’s total Contract price due to bankruptcy, insolvency, or otherwise is out of business, We shall refund the Selling Dealer’s unearned portion to the Customer The customer would need to contact the Selling Dealer of the service contract in regards to submitting a cancellation request, if the above conditions for Cancellation and Refund are met I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***

Reference: Complaint # [redacted] – [redacted] – Re: [redacted] contract Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty has been in contact with the customer and the selling dealer, [redacted] Imports, regarding this cancellation requestThe vehicle service contract addresses cancellation and refund procedures specifically as follows; CANCELLATION(S) AND REFUND(S): • Right To Return Your Contract: You may return this Contract within the first sixty (60) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase priceThis right to void this Contract only applies to the original Contract HolderIf a claim has been filed under this Contract or if You cancel this Contract after the first sixty (60) days, You will receive a refund of a pro rata portion of the amount received by Us from the Selling Dealer to You or the Lien Holder based on the greater of the remaining time or mileage on this Contract, deducting any claims paid by Us and a service charge of five percent (5%) or fifty dollars ($50), whichever is lessAll cancellations must be processed through the Selling Dealer or Your Lien Holder The customer will need to have a cancellation request submitted through the selling dealer in accordance with the terms of the vehicle service contractGWC Warranty has contacted the selling dealer to inform of this procedure per the customer’s request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The GWC agent verbally described the coverage as including all of the car's electronics/technology I specifically stated that my only reason for getting extended coverage was for the assurance that the navigation, cameras, [redacted] ***, etc would be covered These were issues with my previous car and I was willing to pay to avoid them GWC 's agent at the car agency (the sales agent) statedthe coverage that I purchased as "bumper to bumper" and that it covered all of the electronics/technology It in reality covers very little if any of the technology within the car Surely GWC has a responsiblity to ensure that the people selling their products represent the product truthfully This product was not represented truthfully and I bought it based on the salesperson's assurances Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has not been contacted about any repairs required with the vehicle in questionI reached out to the customer by phone and explained our claim procedureThe customer will be having a claim initiated to address the concerns and determine coverage I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty has approved an engine replacement claim for this customers’ vehicle totaling $2,dollars after their deductibleThat claim was approved in accordance with the terms of the vehicle service contract regarding parts and labor coverageThe customer would be responsible for any additional charges requested by their shop above GWC Warranty’s approval amountIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: in my opinion this is your final decisionI feel that this is fraud hidden in small prints and misleading explanations and guidance

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me One Question, why did GWC conduct an investigation on the damage to my vehicle, asking for pictures and estimates if GWC was not liable? I don't understand why put me thru this at all Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedGWC Warranty had approved the repair claim in question in accordance with the terms of the vehicle service contract regarding parts and labor coverageGWC Warranty approved a total payable amount after the deductible of $1,dollarsThe request for rental reimbursement did not meet the contract requirements for eligibilityThe repair claim would need to be approved in excess of hours of labor for reimbursement, and the claim in question was approved for hoursWith regards to cancellation and refund, the service contract addresses that specifically as follows;CANCELLATION(S) AND REFUND(S):• You can cancel this Contract if Your Vehicle is declared a total loss by the insurance company insuring Your Vehicle, or the Vehicle is validly repossessed by the Lien HolderAll cancellation requests must be processed through the Selling DealerIf the Selling Dealer has gone out of business, You can submit your cancellation request directly to UsIn the event of a cancellation, the Lien Holder, if any, will be named on the cancellation check as their interest may appear.If the above conditions for cancellation are met, the customer is urged to contact their selling dealer to submit a cancellation requestI have attached a copy of the contract application for reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty did process a repair claim for the client on July, I have reached out to the client directly and reviewed the claim information and coverage provided I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***