Exxon Mobil

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
only non-running motors have been sent for my truck within their pricing option. No mention of payment to my mechanic is stated. I wish to have the engine my mechanic found that is a documented working engine. GWC will continue to send inferior engines from their supplier as has been the current experience for two prior engines.
Regards,
[redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed our system and I am not showing [redacted] as a contract holder of GWC. I am showing a contract under the account number provided but the name and...

address are not matching. At this time, I am unable to provide any information on the account number provided. We would need the request to come from the contract holder. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager [redacted]   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted]   Re: Contract Holder [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. The customer had repair work performed without...

contacting GWC Warranty for prior authorization and issuance of a claim authorization number. The vehicle service contract addresses this situation specifically as follows; 9. EXCLUSIONS — WHAT IS NOT COVERED: This Contract provides no benefits and GWC has no obligation under the terms and conditions set forth for what is not covered herein listed below.   • Repairs without Administrator’s prior authorization and issuance of a claim authorization number. The customer has cancelled the vehicle service contract after receipt of this complaint. I have attached a copy of the vehicle service contact for your review. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. The customer did have a claim submitted March 10th, 2016 for several items that are not...

listed for coverage on their vehicle service contract. Only items specifically listed in the Component Coverage section would be eligible for coverage through GWC Warranty. With regards to cancellation and refund, the service contract does address that specifically as follows; #13 CANCELLATION(S) AND REFUND(S): If You cancel this Contract within the first sixty (60) days and, if no claims have been filed, You will receive a full refund of the entire Contract purchase price. If this Contract is canceled after the first sixty (60) days or a claim has been filed, You will receive a pro rata refund of a portion of the Contract purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, less any claims paid and a service charge of fifty dollars ($50) or ten percent (10%) of the pro rata refund amount to be refunded, whichever is less. In the event of cancellation, the Lien Holder, if any, will be named on a cancellation refund check as their interest may appear. All cancellations must be made through the Selling Dealer. This Contract will not be cancelled by Us unless there is nonpayment of premiums or a direct violation by the Contract Holder as stated in the Contract. The customer would need to contact the Selling Dealer of the warranty to submit a cancellation and refund request. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] and [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. GWC Warranty did approve and pay for the replacement of the transmission in...

accordance with the terms of the vehicle service contract. The transmission that was installed came with a 6 month warranty through the repair facility that completed the repairs. The customer would need to bring the vehicle back to that repair facility to have this repair completed under that pending repair facility warranty. With regards to cancellation and refund, the service contract addresses that specifically as follows; 13. CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract retail purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service charge. All cancellations must be processed through the Selling Dealer or Your Lien Holder. If the above requirements for cancellation are met, the customer can contact their Selling Dealer to have a request submitted. Please bear in mind also that GWC Warranty has approved and paid $1537.68 in claims on this contract, that would be deducted from the pro rata refund in the event of cancellation. I have attached a copy of the vehicle service contact for your review. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Department ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the contract details associated. I have reached out to the customer directly to address the concern with the...

Cancellation and Refund process. The customer would need to contact the selling dealer of the vehicle service contract to have a Cancellation request form submitted for processing. I have attached a copy of the contract application for your review also. If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation Joe P[redacted] Claims Supervisor [redacted]   ext.   [redacted]

[redacted] I have reviewed the complaint and GWC has never agreed to cover any repair, this is still a non-covered repair per the GWC contract due to overheat.   If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted]
[redacted]
[redacted]   [redacted]   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The dealership in which diagnosed my car did not inform me to have oil change receipts dating all the way since I got the car.  I asked how many and The lady cathy who is in the service department said that the adjuster never specifyed on how many I needed.Secondly, Academy auto where I got my oil changed only had a log book with the information of what they worked on. So when I asked for a copy of the receipts, they went back in the log book and wrote me receipts from which they got the information out of their log book. They were not fraudulent. I didnt know I was supposed to keep my reciepts from oil changes. I never needed them before because I never went through anything like this.That is why the owner signed his name to it. I called and let the shop know it was OK to go ahead with the teardown but hopefully I will not have any problems after now. Thank you
Regards,
[redacted]

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the claim details associated with this concern. The customer did have a claim initiated 2/13/17 for a concern of a coolant...

valve leaking, transmission wiring harness and a transmission control module. GWC Warranty had an independent mechanical inspection completed due to the repair shop reporting’s. The inspection had confirmed the vehicle had a leaking transmission coolant valve. Fluid had leaked into the transmission wiring harness and damaged the transmission control module. GWC did cover the transmission coolant valve and labor. The wiring harness and the transmission control module is still under 8/80 Federal Emission coverage. I have spoken to Mr. Mcmillan and I was advised that Audi has denied coverage on the transmission control module due to coolant contamination. I did advise Mr. Mcmillan to take his vehicle to a shop and have them call me direct and I will look to move forward with the transmission claim and take care of this complaint for our customer.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
John W[redacted] Litigation & Escalation Manager
[redacted] ext. [redacted]

Reference: Complaint # [redacted] – [redacted] – Rejection
response
GWC Warranty has contacted the customer directly on July, 30
2015 to review this repair claim. We had explained that they would need to
authorize additional diagnostic time to the repair shop to display the
mechanical failures to the turbochargers.
I have attached a copy of the original contract application
with prior correspondence.
If you have any questions at all, please do not hesitate to
contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims
Department
###-###-####  
ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I am not seeing a [redacted] in our system, could this warranty be under a different name? do you have the last six of the vin number that I can search with? If you have any...

questions at all, please do not hesitate to contact me again. Thank you, GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager [redacted]   ext.   [redacted]

Thank you for contacting GWC warranty in response to this concern. I have reviewed the customer’s statement of the problem and the claim details associated with this concern. [redacted] had a claim called in on 5/19/17 for vehicle smoking and burning oil. His shop diagnostic was valve seals. [redacted]...

[redacted] has an Essential contract and it does not cover for valve seals or oil consumption. The only gaskets covered are cylinder head gaskets and intake manifold gasket. . SEALS & GASKETS: Cylinder head gaskets & intake manifold gaskets are covered. 9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below. • Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component.    If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager [redacted]   [redacted]   [redacted]

This is in response to the answer to my complaint of GWC Warrantee. Which I reject. Their answer was ludicrous.My car was inspected by two separate [redacted] dealerships and both had the exact same codes as to "check engine" light that remains on. The same parts were found to be defective.The test performed by GWC was to clear the engine light and drive it down the street and back. Because the check engine light remained off, it was determined the defected parts that were found by both dealerships were in good working order Ridiculous! I and the Techs were stunned. As left the dealership the check engine light let up again.Ohio will not accept a car with check engine light on. I was told that that test is Bogus, illegal. Ohio states the car must be driven for DAYS before the inspection when check engine light is cleared. They know this trick! They actually laughed at me when I told them what GWC did. Defective parts are listed on the invoice from North Olmsted [redacted]. These must be repaired.GWC must attend to this before it becomes a legal matter. I paid thousands for their ULTA plan and they refuse to honor it.This may be found to be fraud.

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern. I have checked our system and we are not showing a contract under [redacted]. Can this be under a different name? do you have the last six of the vin number I can search...

with.  If you have any questions at all, please do not hesitate to contact me again. GWC Warranty Corporation John W[redacted] Litigation & Escalation Manager ###-###-####   ext.   [redacted]

Reference: Complaint # [redacted] – [redacted] Re: Contract holder - Vicki Hilbert
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the claim details associated. The claim in question was not covered by GWC...

Warranty due to collision impact damage to the vehicle. We had explained this to the customer on several occasions. With regards to a refund, the vehicle service contract does address cancellation and refunds specifically as follows;
13. CANCELLATION(S) AND REFUND(S):
• Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract purchase price. We shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service charge. All cancellations must be processed through the Selling Dealer or Your Lien Holder.
If the above conditions for cancellation are met, the customer is urged to contact their selling dealer to submit a cancellation request.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe Patrick
Claims Department
[redacted] ext. [redacted]

Reference: Complaint # [redacted] – [redacted]
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the contract details associated. GWC warranty has approved the transmission repair claim in question in accordance with...

the terms of the vehicle service contract regarding part and labor coverage. The claim coverage total was $4659.28 for the parts and labor covered by the vehicle service contract. The customer has charges for state sales taxes and the deductible. Sales tax is excluded from coverage on this vehicle service contract and is addressed specifically as follows;
9. EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below.
• Sales Tax on parts or services, unless otherwise required by State Law.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
[redacted] ext. [redacted]

Reference: Complaint # [redacted] – [redacted]. [redacted]
Thank you for contacting GWC warranty in response to this concern.
I have reviewed the customer’s statement of the problem and the contract details associated. GWC Warranty has contacted the customer directly to offer them the option to submit a...

cancellation and refund request through the selling dealer of the vehicle service contract. This is a goodwill exception to assist the customer with cancellation based on their request.
I have attached a copy of the contract application for review.
If you have any questions at all, please do not hesitate to contact me again.
GWC Warranty Corporation
Joe P[redacted]
Claims Department
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  One Question, why did GWC conduct an investigation on the damage to my vehicle, asking for pictures and estimates if GWC was not liable? I don't understand why put me thru this at all.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Joe P[redacted] of GWC is attempting to selectively find wording in my response as he did with the "Excessive oil consumption" explanation  to justify GWC denial of my claim.  Joe still refused to send me a report of a claim justifying GWC reason as to declining my claim as I have repeatedly requested.  Joe clearly understand the Value, Seals is the Intake Values (which is the Covered Component under the Powertrain warranty) and all Gaskets and Seals are covered as a result of a Covered Repair under the Powertrain warranty coverage components as specifically stated below taken from the coverage components under the reference to the Engine's components coverage:POWERTRAIN COVERAGE includes:Engine: All internally lubricated parts; cramshaft & bearing, connecting rods & bearings, crankshaft & bearings; cylinder block; main bearings; distributor shaft; exhaust manifold; intake manifold; oil pump, gears & wrist pins screen; pistons, pistons, piston rings & wrist pins; timing chain & gears; timing belt; cylinder heads; exhault values; intake values; value springs & retainers; push rods; rockers arms & shafts; hydraulic & solid lifters. SEALS & GASKETS; Cylinder head gaskets & intake manifold gasket are covered.  All other seals & gaskets are c overed as result of a Covered Repair.Below is the same listing under GWC website as covered components:www.gwcwarranty.com/Portals/0/brochures/GWC-BRCH-38%20Powertrain.pdfE...⇄ internally lubricated partsCamshaft & bearingsConnecting rods & bearingsCrankshaft & bearingsCylinder blockMain bearingsDistributor shaftExhaust manifoldIntake manifoldOil pump, gears & pick-upPistons, piston rings & wrist pinsTiming chain & gearsTiming beltCylinder headsExhaust valvesIntake valvesValve springs & retainersPush rods, rocker arms & shaftsHydraulic & solid liftersSEALS & GASKETSCylinder head gaskets & intakemanifold gaskets are covered.All other seals & gasketsare covered as a result of acovered repair.GWC Warranty· POWERTRAIN COVERAGE· STANDARD COVERAGE *· COMPREH...⇄ I have specified above all of the components are covered under the Powertrain warranty.  This is the same attempts Joe P[redacted] of GWC followed up with me when I initially tried to get this issue resolved by pointing to other components under the warranty agreement as to denial of my claim.  After I pointed out the 2 above components (Intake Values and Seals) were covered under the contact, Joe tells me it a Lubrication issue and the Powertrain warranty does not cover.  Engine Lubrication components are covered as I stated to Joe. One of the last attempt Joe tried with me was telling me I should have purchased the bumper to bumper warranty and I would have been covered.  This is the same reply he expressed to [redacted]s' (dealership where I purchased the car and warranty) GM, [redacted] and [redacted] Sales Financed person, [redacted].  All the warranty offered(Powertrain, Powertrain Plus, Premier, Ultra, etc) by GWC as related to the Engine, Gaskets and Seals cover the same components.  One of the main issue as I have expressed with Joe is Joe refused to send me a claim or a report of his finding as I have requested. The Georgia Attorney General rep. [redacted] have requested on 2 occasions for GWC Warranty Corp. to reply to them as a complaint against GWC I initiated a month ago.  Also the Federal Trade Commission is waiting on a reply as they did review my case against GWC. I have 2 local media and 1 national media outlet that is interested in investigating and doing a media report on my complaints and all other complaints initialed by consumers that have purchased warranties by GWC Warranty Corp ([redacted]). I am astound as to all the complaints listed on the internet that have been expressed against GWC for not honoring their warranties.  As I have also noticed there are 157 complaints filed with the Revdex.com in the last 3 years.  I will be sending a certified letter to GWC's executives today in reference to this issue.Attached is the diagnostic report conducted by [redacted] of [redacted] that states the repairs needed for my automobiles. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: GWC warranty wouldn't cover repair items clearly listed in powertrain brochure. This warranty program is complete scam.A copy of this attached contract was never given to when vehicle was purchased.
Regards,
[redacted]