Exxon Mobil

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the contract details associatedThe customer had an insurance claim with Progressive Insurance for a vehicle fire that had caused some damage to the engine bay GWC Warranty had informed the customer that fire damage was not listed for coverage by the vehicle service contract, only mechanical failuresWe had advised the customer of the option to authorize further diagnosis, to verify if there were any mechanical failures present that would be listed for coverage on their vehicle service contractWith regards to cancellation and refund of the contract, that is addressed specifically as follows; CANCELLATION(S) AND REFUND(S):• Right To Return Your Contract: You may return this Contract within the first sixty (60) days after the date of sale indicated on the face of this Contract Application and, if no claims have been made, the Contract is void and You will receive a full refund of the entire Contract purchase priceThis right to void this Contract only applies to the original Contract HolderIf a claim has been filed under this Contract or if You cancel this Contract after the first sixty (60) days, You will receive a refund of a pro rata portion of no less than ninety percent (90%) of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid by UsAll cancellations must be processed through the Selling Dealer or Your Lien HolderIf the Selling Dealer has gone out of business, You can submit your cancellation request directly to UsIn the event of a cancellation, the Lien Holder, if any, will be named on the cancellation check as their interest may appearThe customer would need to contact their selling dealer, or lien holder, to submit a cancellation and refund requestI have attached a copy of the vehicle service contact for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedThe customer did have their vehicle at one of our recommended service facilities in November of The facility was not able to verify any transmission concerns at that timeIf the customer is experiencing further issues, GWC would recommend to bring the vehicle to a licensed repair facility to have a claim started I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have received the paperwork from the mechanic saying that it was authorized at labor rate which is the rate set by gwc and this ammo service dept My car was scheduled to be completed on Friday I get a call saying that my car is done but gwc isn't going to pay the rate that was agreed So I had to come up with the difference myself The owner of ammco Was also told that he was getting the rate which was approved by a representative of gwcAlso after numerous conversations with gwc always talking about the claim and the quote that was sent in at the rate which was approved they never a aid anything about the difference I rate until the end of the wotk.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Joe P [redacted] of GWC is attempting to selectively find wording in my response as he did with the "Excessive oil consumption" explanation to justify GWC denial of my claim Joe still refused to send me a report of a claim justifying GWC reason as to declining my claim as I have repeatedly requested Joe clearly understand the Value, Seals is the Intake Values (which is the Covered Component under the Powertrain warranty) and all Gaskets and Seals are covered as a result of a Covered Repair under the Powertrain warranty coverage components as specifically stated below taken from the coverage components under the reference to the Engine's components coverage:POWERTRAIN COVERAGE includes:Engine: All internally lubricated parts; cramshaft & bearing, connecting rods & bearings, crankshaft & bearings; cylinder block; main bearings; distributor shaft; exhaust manifold; intake manifold; oil pump, gears & wrist pins screen; pistons, pistons, piston rings & wrist pins; timing chain & gears; timing belt; cylinder heads; exhault values; intake values; value springs & retainers; push rods; rockers arms & shafts; hydraulic & solid liftersSEALS & GASKETS; Cylinder head gaskets & intake manifold gasket are covered All other seals & gaskets are c overed as result of a Covered Repair.Below is the same listing under GWC website as covered components:www.gwcwarranty.com/Portals/0/brochures/GWC-BRCH-38%20Powertrain.pdfE...⇄ internally lubricated partsCamshaft & bearingsConnecting rods & bearingsCrankshaft & bearingsCylinder blockMain bearingsDistributor shaftExhaust manifoldIntake manifoldOil pump, gears & pick-upPistons, piston rings & wrist pinsTiming chain & gearsTiming beltCylinder headsExhaust valvesIntake valvesValve springs & retainersPush rods, rocker arms & shaftsHydraulic & solid liftersSEALS & GASKETSCylinder head gaskets & intakemanifold gaskets are covered.All other seals & gasketsare covered as a result of acovered repair.GWC Warranty· POWERTRAIN COVERAGE· STANDARD COVERAGE *· COMPREHENSIVE COVERAGE *· FAQEngineAll internally lubricated parts, Camshaft and Bearings, Connecting Rods and Bearings, Crankshafts and Bearings, Cylinder block, Main bearings, Distributor shaft, Exhaust manifold, Intake manifold, Oil pump and Gears Piscreen, Pistons, Piston rings, Wrist pins, Timing chain and Gears, Timing belt, Cylinder heads,Exhaust valves, Valve springs and Retainers, Push rods, Rocker arms and Shafts, Hydraulic and Soft lifters.Seals and GasketsCylinder head gaskets and intake manifold gaskets are coveredAll other seals and gaskets are covered as a result of a covered repair.As I have specified above all of the components are covered under the Powertrain warranty This is the same attempts Joe P [redacted] of GWC followed up with me when I initially tried to get this issue resolved by pointing to other components under the warranty agreement as to denial of my claim After I pointed out the above components (Intake Values and Seals) were covered under the contact, Joe tells me it a Lubrication issue and the Powertrain warranty does not cover Engine Lubrication components are covered as I stated to JoeOne of the last attempt Joe tried with me was telling me I should have purchased the bumper to bumper warranty and I would have been covered This is the same reply he expressed to [redacted] ***s' (dealership where I purchased the car and warranty) GM, [redacted] and [redacted] Sales Financed person, [redacted] All the warranty offered(Powertrain, Powertrain Plus, Premier, Ultra, etc) by GWC as related to the Engine, Gaskets and Seals cover the same components One of the main issue as I have expressed with Joe is Joe refused to send me a claim or a report of his finding as I have requestedThe Georgia Attorney General rep [redacted] have requested on occasions for GWC Warranty Corpto reply to them as a complaint against GWC I initiated a month ago Also the Federal Trade Commission is waiting on a reply as they did review my case against GWCI have local media and national media outlet that is interested in investigating and doing a media report on my complaints and all other complaints initialed by consumers that have purchased warranties by GWC Warranty Corp ( [redacted] )I am astound as to all the complaints listed on the internet that have been expressed against GWC for not honoring their warranties As I have also noticed there are complaints filed with the Revdex.com in the last years I will be sending a certified letter to GWC's executives today in reference to this issue.Attached is the diagnostic report conducted by [redacted] of [redacted] that states the repairs needed for my automobiles Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associated with this concernThe customer did have a claim initiated 2/13/for a concern of a coolant valve leaking, transmission wiring harness and a transmission control moduleGWC Warranty had an independent mechanical inspection completed due to the repair shop reporting’sThe inspection had confirmed the vehicle had a leaking transmission coolant valveFluid had leaked into the transmission wiring harness and damaged the transmission control moduleGWC did cover the transmission coolant valve and laborThe wiring harness and the transmission control module is still under 8/Federal Emission coverageI have spoken to MrMcmillan and I was advised that Audi has denied coverage on the transmission control module due to coolant contaminationI did advise MrMcmillan to take his vehicle to a shop and have them call me direct and I will look to move forward with the transmission claim and take care of this complaint for our customer If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation John W [redacted] Litigation & Escalation Manager [redacted] ext***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Reference: Complaint ID # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernIf I have reviewed the customer’s statement of the problemGWC Warranty has approved and paid $1,dollars for the Transmission repair in questionThe repair claim was approved in accordance with the terms of the service contract regarding parts and laborThe vehicle service contract does not provide predetermined coverage amounts, as indicated by the customerThe eligibility of parts and labor required for a covered repair claim are addressed as follows; PARTS: Replacement of Covered Components may be made with parts of like kind or quality and may be new, remanufactured, rebuilt, exchanged, or serviceable used components as are customarily used in the automobile industry and approved by the AdministratorLABOR: Labor charges shall be based on the current AllData Labor Guide and hourly rates shall be within accepted industry standardsThe additional cost referenced is the difference between the repair shops estimate for repairing the customer’s original transmission, versus the cost of a lower mileage serviceable used replacementI have attached a copy of the contract application for your reviewIf you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the car was just taking if for a oil change which when at the garage all the fluids were checked and we were told that the fluids were good I also feel that we should have the car checked out by a differant garagei'm not the first person who they denied the coverage and to pay for the repairs If I need I will get an attorney and I will find as many people as I can to get a class action suit against GWC because they are a fraud Regards, [redacted]

Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated with this concern [redacted] had a claim called in on 5/19/for vehicle smoking and burning oilHis shop diagnostic was valve seals*** [redacted] has an Essential contract and it does not cover for valve seals or oil consumptionThe only gaskets covered are cylinder head gaskets and intake manifold gasketSEALS & GASKETS: Cylinder head gaskets & intake manifold gaskets are coveredEXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below• Excessive oil consumption, loss of compression, or gradual reduction in performance not associated with the Mechanical Breakdown of a Covered Component If you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation John W [redacted] Litigation & Escalation Manager [redacted] *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: first off I'm not the primary person on the purchase of the truck but I am the co signer and primary driver of itThe service records that they claim we were unable to provide is a lieWhen I was first asked for them I went to the shop where it was done and had them print me a copy of the maintenceApparently their computer system prints the copy with the current date, rather than the date service was preformedAfter being told that wasn't "a valid document" I offered to give them the contact info to the shopI was told that they were not willing to contact themI met with the owner of the shop a few days later and went through boxes of receipts until I found the originalHe made me a copy which I submitted along with a dated bank statement to prove that was when service was preformedJoe Patrick claimed the document had been fraudulently "doctored" which was not the caseMy fiancé runs a medical clinic and adheres to the strict policies required for insurance billing, OSHA regulations and HIPPA requirements so we take accusations of fraud very seriousFor the supervisor of the company to claim that plus his demeanor where unnecessaryBoth the mechanic and the inspector sent from GWC recommended that the motor be replaced but GWC has chosen to go with repair insteadAs of now I'm "on the hook" for almost $in tear down from the mechanic because of the receipt for an oil change that GWC claims I couldn't produceI have included a screen shot of that receipt in this email.Regards, [redacted]

Reference: Complaint # [redacted] – [redacted] – Rejection response I have reviewed the customers’ rejection of our responseAs stated in prior correspondence, the repair claim was paid in accordance with the terms of the vehicle service contract regarding labor coverage As a goodwill gesture to the customer, I will agree to reimburse the additional $per hour for a total of hours of covered laborThat would equal $I would ask the customer to contact me directly to process the goodwill reimbursement payment to him A copy of the service contract application was included with initial response If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the complaint of Mr [redacted] and found the selling dealer never remitted his Gap application along with payment to be processedI have spoken to Mr [redacted] and advised he will need to contact his selling dealer and have this taking care ofWe will also try to reach out to the dealer to see if we can get this remitted for him If you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation John W [redacted] Litigation & Escalation Manager [redacted] *** ***

Reference: Complaint # [redacted] – [redacted] * [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty did have a mechanical inspection completed to verify the engine failureThe inspection had shown the coolant tank was empty and the engine failure was related to continued operation of an overheating engineThe vehicle service contract addresses these issues specifically as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Any Mechanical Breakdown caused by contamination of or lack of proper levels of fuel, coolants, lubricants, or fluidsThis includes fluid leaksContamination means unintended presence or introduction of contaminants • Repairs required because of collision, modification, abuse, overheating, fire, theft, freezing, vandalism, Acts of God, or any loss that is insurable under standard physical damage coverage whether or not such insurance may be in force with Your Vehicle • Mechanical Breakdown arising out of negligence or continued operation of an impaired Vehicle GWC warranty would have no obligation towards the repair costs associated with engine overheating failure I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext

Reference: Complaint # [redacted] – [redacted] - Nu Vision Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedThe customer did have a claim initiated in March of for an engine failureThe contract holder was not able to provide valid maintenance documentation of the scheduled oil changes being completedThe vehicle service contract does address this specifically as follows; YOUR OBLIGATIONS: In addition to the other provisions of this Contract, and, in order to receive coverage and benefits under the Terms & Conditions of this Contract, You must: • At your expense, maintain the Vehicle according to the vehicle manufacturer’s specifications including, but not limited to, scheduled oil changes, transmission fluid changes, differential fluid changes, fluid level checks and refilling when required, and lubrication of the steering components and suspension • Acknowledge that, prior to authorizing any repairs for a Mechanical Breakdown of a Covered Component, We reserve the right to require proof of routine scheduled maintenance as outlined above I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department ###-###-#### ext ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: As I explained, I did not remember I had a warranty at the time of the breakdown When I did I contacted GWC directly by phone The terest were explained to me at that time I asked if I had any options and was told I could explain in writing and did I can't imagine anyone telling me to write if I didn't have any options I still don't think this is a very good way to do business I know I wouldn't recommend this company to anyone who asks Yes I didn't follow a rule, but I did have a breakdown of a warranty part, had it repaired because I was in a rush needing my car for appointments and other commitments I expected some considerations from GWC on this matter, even if they didn'the pay for the entire cost Regards, [redacted]

Complaint [redacted] I am rejecting this response because: The signiture is not mine I do not sighn my name that way Regards, [redacted] ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the contract details associatedGWC warranty did approve a repair claim for turbocharger replacement totaling $dollarsThe replacement turbochargers were then determined to be faulty after installationThe vehicle service contract does address this situation specifically as follows; EXCLUSIONS (WHAT IS NOT COVERED): This Contract provides no benefits and GWC has no obligation under the Terms & Conditions set forth for what is not covered herein listed below • Faulty parts or labor provided by others during the course of a Covered Repair GWC Warranty would have no obligation towards the cost of the replacement of the faulty turbochargers supplied by the repair shop I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext ***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have reviewed the customer’s statement of the problem and the claim details associated with this concernWe had a claim called in on 6/9/for timing chains and tensioners, we inspected the vehicle and verified there was a noise coming from the timing chain areaOn 6/14/we had asked for maintenance records which we received on 6/26/The shop then tore down the engine and verified that was all that was needed and we approved the repair on 6/27/at 9:26am If you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation John Washeleski Litigation & Escalation Manager ext

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concern I have reviewed the customer’s statement of the problem and the claim details associatedThe vehicle service contract does address cancellation and refunds specifically as follows; CANCELLATION(S) AND REFUND(S): • Only in the event that the Vehicle is declared a total loss by the insurance company insuring the Vehicle, or the Vehicle is validly repossessed by the Contract Holder’s lender, will We and the Selling Dealer refund a pro rata portion of the Contract retail purchase priceWe shall issue a pro rata refund of the amount received by Us from the Selling Dealer based on the lesser of the remaining time or mileage on this Contract, deducting any claims paid or approved for payment by Us and a fifty dollar ($50) service chargeAll cancellations must be processed through the Selling Dealer or Your Lien Holder If the above conditions for cancellation are met, the customer is urged to contact their selling dealer to submit a cancellation request I have attached a copy of the contract application for review If you have any questions at all, please do not hesitate to contact me again GWC Warranty Corporation Joe P [redacted] Claims Department [redacted] ext***

Reference: Complaint # [redacted] – [redacted] Thank you for contacting GWC warranty in response to this concernI have checked our system and we are not showing a contract under [redacted] Can this be under a different name? do you have the last six of the vin number I can search with If you have any questions at all, please do not hesitate to contact me againGWC Warranty Corporation John W [redacted] Litigation & Escalation Manager ###-###-#### ext ***